Hi.
I have previously organised a preorder and about to start fulfilment for the items. As it has been a couple of months, I want to send an email through Klaviyo confirming their details ie. phone number and address. Is there a way to pull this information from Shopify into each email. Has anyone done this before? Thank you.
Best answer by bluesnapper
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+36
Welcome to the community
Assuming you have Klaviyo and Shopify synced, Klaviyo will have that personal data, Just head to your email and ‘Add personalisation’ to a text box. Select the property you want from the drop-down and a dynamic lookup will be inserted into the email for that property. On send, Klaviyo will populate it with the contact’s data.
Hope that helps
Andy
Hi
+36
Hi
I’ve not seen ‘Add personalisation’ missing before. Can you see contact profiles in Klaviyo that have been synced from Shopify?
Here’s something to check for that, and to add personalisation without that control being available:
If it’s possible that there will be recipients that have not supplied their address and phone number (it wasn’t mandatory when you captured that info), you should exclude those from the segment you’re sending to.
If the above personalisation approach works for you, I suggest asking Klaviyo support where your ‘Add personalisation’ control has gone! Unless other community members can shed any light on that.
Hope that helps
Andy
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