Integrations and Reviews

Use Klaviyo's full power as a customer data platform by taking advantage of built-in integrations.

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Brian Turcotte
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Brian Turcotte
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Partner Integration

Hi @orlandowatson! If you are asking if it’s possible for your users to have the same experience after you’ve integrated with Klaviyo, then...
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1012 Topics

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Contributor II
cs_cookeContributor II
asked in Integrations and Reviews

Conditional logic issue with Typeform Properties

Hi there, I’m trying to build out an email that sends a list of resources to a user based upon options they have selected in a Typeform survey. The custom properties are being passed to Klaviyo and can be viewed on an individual’s profile, but I cannot get anything to appear. The only thing I can gather is that it is because the values are being passed as an array which is causing the property to be ignored in the conditional logic input. Is there any workaround here? I feel like this should be straightforward, but I must be missing something. The below screenshots show the property and values we have captured and the second screenshot shows the logic which is not working when I preview as this profile. I’ve tried double quotes, reversing it to use “Low FODMAP Recipes” in person|lookup…, I’ve even tried using numbers like you would an array, but nothing seems to work. Thanks in advance for any answers you might have!  

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C
Contributor II
8 days ago
P
Contributor II
PhantasieArtsContributor II
asked in Integrations and Reviews

Images are broken on the Featured Reviews Carousel after updating product images in Shopify

After updating my product images in Shopify, the images in the Featured Reviews Carousel show as broken. The images are showing correctly in the preview while editing the shopify page, but fail in the browser. Clearing the browser cache and history does not fix the issue, which is happening in both Chrome and Safari.

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Sujal
Problem Solver IV
18 days ago
A
Contributor I
AzimehContributor I
asked in Integrations and Reviews

Reviwe request- Klaviyo + Reviwes.io

We have created a 'Request Review' flow and inserted a dynamic link from Rewive.io for product reviews into the email. The Trigger is a fulfilled order without any Filter. There is a Waiting for 12 days, and after 12 days, the Email should be sent. Unfortunately, the email is not being sent. However, the count of the waiting list is increasing, and the Flow has been Live for more than 12 days. Do you have any idea what the problem could be? Thank you."

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Brian Turcotte
Community Manager
14 days ago
D
Contributor I
double dContributor I
asked in Integrations and Reviews

Integrating subscription portal signups with Klaviyo lists

Hi. We are set up a  subscription portal that offers various digital products. Meaning people signup to the portal and once signed up, they choose wether they make a purchase.This is custom developed CMS and also Klaviyo integration is custom made. Now the registration form is also custom made and it captures following data:Name and surnameDate of birthemailpassword.Also - users toggle a button to select if they would like to recieve NL communication. My question is how can we make sure that registered emails get passed into the Klaviyo list and also how can we make sure that only the ones that consent to email NL communication get passed to the particular list.I would appreciate any concrete answers or at least links to additional documentation where I can read more on the general set up and approach. I am not a developer, but would like to know how this can be done conceptually, so I can pass this info to the dev team. Have a great day! 

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Bobby
Partner
21 days ago
P
Contributor I
Plant PullyContributor I
asked in Integrations and Reviews

Shopify Add to cart snippet stopped working/sending info

On 4/2 I installed the Klaviyo code snippet onto my Shopify store (Dawn theme). Snippet 2 accroding to their install guide is the one that worked for me. I tested and it seemed to work fine. But Shopify hasn’t sent any add to cart info to Klaviyo since my original test. I’m hoping someone knows why.I am using a bundle app called Fast Bundle and it was installed when I originally set up and tested the snippet.I have also unistalled and reinstalled the Shopify integration through Klaviyo to no avail. Can someone help me get this working? 

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P
Contributor I
13 days ago
J
Contributor I
Jorege Perez GarciaContributor I
asked in Integrations and Reviews

Integrating Metric with Laravel

Hello. I developed website with Laravel and I want to send email to user via Klaviyo when he placed order.I built placed order metric flow and used https://developers.klaviyo.com/en/docs/guide_to_integrating_a_platform_without_a_pre_built_klaviyo_integration for integration.But I am not sure how to tirgger flow by placed order event API. Please send me your answer.I am looking for ward warm response from  you.Thank you.

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Brian Turcotte
Community Manager
22 days ago
M
Contributor I
MG82010Contributor I
asked in Integrations and Reviews

Question: Custom Product feed

I'm seeking a method to create a product feed that tailors recommendations based on previous purchases. For instance, if someone buys a t-shirt in size L, I'd like to display other shirts available in size L. Similarly, if a customer purchases a table, I'd like to suggest chairs that complement the table.Has anyone had experience with setting up product feeds with this personalized approach?

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Brian Turcotte
Community Manager
22 days ago
T
The Lilley LineNew Member
asked in Integrations and Reviews

Matching image color to background color

Hi Klaviyo --I would like to know if I can choose a background color to match a color in my image.  I don’t have any color codes.  I am hoping that I can hover over the image, and your software will read and mimic a color from the image that I have uploaded to Klaviyo email draft.Thanks, Stephanie  

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DavidV
Partner - Gold
24 days ago
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Contributor I
wiseortwiceContributor I
asked in Integrations and Reviews

Abandoned Cart Flow - Link leading to wrong language version of the website

Hi,I have a question regarding abandoned cart flow.We have a Shopify e-commerce store and are using the flow in Klaviyo with the {{ event.extra.checkout_url}} function that leads customers to their abandoned carts. Our store default language is Norwegian, but we also have the English version of the website active (but only 1 market active - Norway). When customers click on the abandoned cart button to take them back to the website, they are automatically taken to the English version of checkout and not to the default Norwegian one.Any idea why this might be happening and how we could fix this?Thanks!Milan

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W
Contributor I
8 days ago
L
Contributor II
Luke T.Contributor II
asked in Integrations and Reviews

Exporting reviews not working?

I can’t seem to export reviews anymore. Klaviyo used to let us download the CSV file directly through the website portal but now it requires you to open an e-mail download link that they send to you.Unfortunately, the e-mail download link does not work and it only comes up with an empty file with the titles of the fields but nothing else in it.Does anyone else have this issue or know a fix?Regards,Luke

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L
Contributor II
12 days ago
K
Contributor I
KarlisContributor I
asked in Integrations and Reviews

How to send reviews to older purchasers?

Hi,I’ve been using Klaviyo for my emails since December, now I would like to try Reviews, but the default setting allows me to send review requests only to people who have purchased in the last 30 days, and I can’t seem to find an option where we can send review requests to all our customers that have bought our products since December?The only option I see is to change when the follow-up is sent. 

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K
Contributor I
11 days ago
A
Active Contributor IV
Andrew.WaltersActive Contributor IV
posted in Integrations and Reviews

Klaviyo & Lob.com Integration: Webhooks and More

Has anyone integrated with lob.com and ran dynamic emails?I’d like to talk about the setup process, because I’m not sure if I’m doing it correctly. Let me know. Thanks!

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Brian Turcotte
Community Manager
22 days ago
A
Contributor I
asenouciContributor I
asked in Integrations and Reviews

Product Reviews (Review Summary and Media) - Photos not appearing in shopify product review summary

Good day technical team,I hope this post find you well.I recently encountered an issue with the product page, and particularly with the Review Summary!I am currently using Shopify (pipeline theme), and it seems that the photos from the posted reviews are no longer appearing in the summary section of the product review app. as shown in the screenshot provided down below. I have tried the solutions in following order:Turn off Klaviyo from shopify (Apps embedded section). Verified if the reviews with images are published. I can confirm they are published. Switching off and on the image option from the review summary and media section adding a new block from the template section from Shopify, and adding the product review app.However, there has not been any changes to resolve this issue. I believe the issue appeared after I made changes to the Flow settings for review requests, however, I am uncertain if the changes I made on the Flow settings for review requests has caused the issue. Kind

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A
Contributor I
13 days ago
EmiliaR
Contributor I
EmiliaRContributor I
asked in Integrations and Reviews

Facebook integration - Audience

 Anyone have this issue? When integrating facebook I am not let able to create a custom audience. Any suggestions where I can find that information? Thank you 

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Casperackermann
Problem Solver III
27 days ago
M
Contributor I
m.kechkhoshviliContributor I
asked in Integrations and Reviews

Unknown error occurred. Check that your WSDL link is correct

I am getting “Unknown error occurred. Check that your WSDL link is correct” when integrating Marketing cloudI am taking the WSDL link from Salesforce company settings as its described, but I keep on getting this error. 

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Brian Turcotte
Community Manager
14 days ago
S
Contributor I
sjeuphoriaContributor I
asked in Integrations and Reviews

Reviews aren't showing as Verified

We’ve used the flow to request product reviews from customers after they purchased but they are not showing up as verified purchases when the review is published in Shopify or in the CSV. Does anyone know what I can do to check for user error on my part, and hopefully resolve the issue for future ratings and reviews? Thank you!

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S
Contributor I
7 days ago
K
Contributor I
kylespacesweetsContributor I
asked in Integrations and Reviews

'Add to Cart' Trigger - button has both ID and class?

I’ve gone through the tutorial, tried the original and both snippers 2 and 3 using the button ID and Class but neither are tracking Add to Carts. My button has both ID and Class. When I click the button Chrome highlights the Class code so I assumed it was that at first.Do I need to have Snipper 1+snipper 2 or 3? Which should I use? I’ve tried all combinations.Thanks!

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Brian Turcotte
Community Manager
8 days ago
B
Contributor I
BTTFContributor I
asked in Integrations and Reviews

Woocommerce checkbox issue on mobile

Hello,I have an issue with my Klaviyo checkbox on the checkout page. On mobile, the text is under the checkbox. On desktop, it’s better but the text is a little bit above the checkbox.I would just like to get the text aligned with the checkbox. Anyone has a solution?Thank you 

4
B
Contributor I
28 days ago
A
Contributor I
AmbushrubContributor I
asked in Integrations and Reviews

Klaviyo to WooCommerce Integration error in

Hi,I’m looking for some help if possible.Just wondering if it is possible to integrate WooCommerce to Klaviyo in a local environment? When attempting to do so i receive the error “We encountered an error while attempting to establish an integration between WooCommerce and Klaviyo. Details: Unable to access to provided url. 403 authorization error.I’ve tried the trouble shooting in the Help Center to no avail.Appreciate any help and thank you in advance.Cheers

3
Brian Turcotte
Community Manager
8 days ago
R
Contributor I
Rob JContributor I
asked in Integrations and Reviews

My imported reviews have disappeared

Hi all,We’re very new to Klaviyo and are still getting set up. We previously used the Judge.Me app so I imported all our reviews from Judge.me to Klaviyo and all was well. Until yesterday. For some reason all our imported reviews seem to have disappeared. Should I just re-import?Wondering if anyone had had a similar issue.Regards,Rob J

1
Brian Turcotte
Community Manager
22 days ago
RosieClem
Partner - Platinum
RosieClemPartner - Platinum
posted in Integrations and Reviews

Did you manage to translate the Klaviyo Review widget?

Hi! I know that we can’t manage more than one language within Klaviyo, but did some of you manage to translate the Klaviyo Reviews widgets via a Shopify translation app like Langify or Translate & Adapt? My client can’t translate it with his app named ETranslate, and I wonder if it’s just an issue with this app or if every translation app isn’t able to translate the widget. Thank you so much!

1
Brian Turcotte
Community Manager
22 days ago
T
Contributor I
TTG2023Contributor I
asked in Integrations and Reviews

Phone numbers with Facebook and Google Integration

We have many customers (over 90k) for which we only have name and phone number and I’d like to set up the integration with Google and Facebook to serve these audiences. Has anyone been able to do this with phone numbers and not email? There is an encrypted email address that we have, but we DON”T want the ads platforms to build an audience on these emails, rather to ignore them and use the phone number instead. Any ideas?

3
Brian Turcotte
Community Manager
8 days ago
L
Problem Solver I
LMayberryProblem Solver I
asked in Integrations and Reviews

Shopify subscribers not syncing to Klaviyo

Hello! I’ve searched past threads and not found an answer to this question that seems relevant. Hopefully someone can help! I’ve setup the Shopify / Klaviyo integration and everything seems to be working great - except for the syncing of subscribers who check the marketing check box at checkout to a list in Klaviyo. I’ve got my Sync settings setup as follows:   But when a subscriber checks out and checks the box, they are not put in the proper list (Newsletter - from Checkout.) They ARE syncing in the sense that a profile is created for them, and they’re going into the ‘Ecommerce Users’ segment, but they’re marked ‘Never Subscribed’ with ‘Accepts Marketing’ = True. Is there something I’m missing that will get these subs into the proper newsletter folder and mark them as subscribed in Klaviyo? I’m using the Dawn theme in Shopify (if that’s relevant) Thank you!

1
L
Problem Solver I
1 month ago
G
Contributor I
giannisgzContributor I
asked in Integrations and Reviews

Magento 2.4.6 integration issue

Hi. We use native klaviyo for magento 2 integration. Version 4.1.3If you create an Order confirmation flow and ordered product has magento custom options (this is magento native feature) these options instead of appear in order template as text(names) appear as ID numbers in klaviyo event. Anybody can help us on this please?Because if this is not fixed then order confirmation flow is uselessThanks

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G
Contributor I
8 days ago
eMeg
Problem Solver I
eMegProblem Solver I
posted in Integrations and Reviews

'See it in Use' Help Center Idea

Klaviyo has a wide enough customer base that I feel like this is likely possible for most features - was looking at some of the RSS feed documentation, and noticed one of the screen grabs in the article showed a ‘Zendesk’ feed title. I’d love it if these articles could link out to case studies or actual customer sites / email examples of how they use a certain feature, and what purpose the feature serves for them, etc. I know a lot of companies keep things close to their chest, but I’m sure there are plenty of others who wouldn’t mind showing off some of their clever integrations!

2
eMeg
Problem Solver I
1 month ago

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