It sounds like you might be missing an important step in setting up the abandoned cart flow. In order for the flow to trigger, you'll need to create a Segment that identifies users who have added items to their cart but haven’t completed the purchase.

If you haven't done so already, please follow these steps:

1. Create a Segment for users who have added items to their cart but haven’t completed the purchase.

   • Go to Lists & Segments in Klaviyo.
   • Click Create List/Segment and choose Segment.
   • Set the condition to Added to Cart and Has not placed an order or similar criteria, depending on your needs.

2. Add the Segment to the Flow Trigger:

   • In your abandoned cart flow, make sure you're using this Segment as the trigger, so only profiles that match the criteria will enter the flow.

Once the segment is created and added to your trigger, the flow should trigger when someone adds items to their cart and abandons it.

How would I add the segment to the flow? I was using a prebult shopify flow, is this not already done? At the moment the products are pulling through to the preview however when I am testing the emails aren’t firing. 

 

Thanks for your help so far :) 

​@alihandford  It happens!
➤First, double-check your integration.
➤Next, ensure the Add to Cart metric is working.

How?

1. Go to the Metrics tab in Klaviyo's left-side menu.
2. Search for ADD TO CART. If you find the metric, check if there’s a graph or if it shows no line

 

➤If there’s no line, you need to make it functional first.
Here’s a helpful guide:
How to Set Up Add to Cart Tracking in Klaviyo.

➤If the Add to Cart metric is working, go to the Activity Feed and check if your email is being tracked.

 

Thank you for your help! Integration shows the checkout was started but it seems like the ‘Added to cart’ didn’t pick it up as it shows none for today. 

You welcome. Cool..

Give it another  try using incognito

Thank you, still nothing showing sadly - 

 

 

?utm_email=carttesting@gmail.com   or you using this format after your store URL] ?

 

Hmm, I am unsure this is my store https://72udb1-p1.myshopify.com/

can you refresh the klaviyo and check out the metric. Should work

Refresh the integration or browser? I have refreshed the browser and still seeing - 

 

​@alihandford 

Here are some troubleshooting steps for the Shopify integration. Hope this helps!

~Chloe