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One of our customers was suppressed and now wants to be unsuppressed. How can we do that?
Best answer by retention 19 January 2021, 18:14
@CKeast Hi.If you want to manually unsuppress subscribers follow these steps.
1. Find and open that profile. You can open the profile by typing his email address in the search bar.
2. On the right side, among other profile properties, you should see a “Channels” section with a “Show suppression details” option. Click on that option.
3. In the details you should see the method of suppression and a “remove” option. Click on the “remove” option and the subscriber will be removed from the suppression list.
Never manually unsuppress subscribers without their consent.
Hope this helps!
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