Unable to delete profiles

Question

I hope everyone is having a good week. I have been using Klaviyo for a few years now, but I am new to Klaviyo Community. I am trying to delete a couple of test profiles from my account, but I have been unable to do so.

Steps Taken:

1- Navigate to the profile that I want to delete, and select it
2 - In the top right corner of the Klaviyo Interface, select Profile Actions > Delete Profile

Expected results: Profile is no longer in profiles list
Actual results: Profile is still showing in the list.

Has anyone else experienced this?

Thank you so much!

Solution was stated as deleting cookies. That did not work.

ianvividracing · Accepted Answer

Hello!They were not deleting when I opened multiple test profiles at once in a new tab. Once I followed the direct link (without opening a new tab) the deletion worked.

ArpitBanjara · Answer

hey @ianvividracingthat is weird, it should delete the profiles completely.Try to do this and let me know if this solves it.Create a list and manually add these test profiles to this list, or import it if you have it in a csv file.Go to settings»Other»Profile Maintenance»and select this list and click on ‘delete people’This should hopefully delete them, if the issue still persists, I would suggest you contact Klaviyo support and they should be able to look into this in more detail.CheersArpit Banjara

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