all my emails got skipped (within 3 days back - unabled to send emails)
Solved
all my emails got skipped
+1Best answer by Byrne C
Hi
I understand how frustrating this issue is. You’re trying to send campaigns to your subscribers and connect with them, and because of the “Unable to send email” errors, these emails aren’t reaching those subscribers. I’d be frustrated in your situation as well. While I don’t have a concrete answer for you right now, I can assure you that your ticket is in the right hands, and is being worked on by specialists on our team. Though I can’t give you an expected completion date/time, I can assure you that we’re working hard to get this fixed, and will keep you in the loop via email.
+8Hey
“Unable to Send Email” suggests to me there is an unknown error that occurred at send time that prevented this from going out. cc
For privacy reasons, I’d recommend obscuring the names + email addresses of your users. That’s PII that you shouldn’t share with others.
A few things I’d check:
1. What’s your template look like for this campaign? Are you using anything special here (django syntax, coupons, web feeds, etc.)?
2. Are you up-to-date on payment for this account, if it’s a paid account?
3. Do you have smart sending turned on for these campaigns + have these profiles received other messages within the smart sending window?
4. Do you have your sender email + domain configured properly?
Cadence / Book a Demo
+11. What’s your template look like for this campaign? Are you using anything special here (django syntax, coupons, web feeds, etc.)? my template is normal it I have two stores use same template, one worked one doesnt
2. Are you up-to-date on payment for this account, if it’s a paid account? its paid
3. Do you have smart sending turned on for these campaigns + have these profiles received other messages within the smart sending window? Yes I have smart sending and it doesnt block that much email
4. Do you have your sender email + domain configured properly? yes I did
this all worked but still nothing sent
hi
That error usually means Klaviyo couldn’t connect through your sending domain at send time. Re-verify SPF/DKIM, make sure your “From” email is authenticated, and try resending from a test list. If it still skips, support can trace the job failure on their end.
+1Brother it’s all authenticated, but maybe it is I just did a verified (successfully) domain on godaddy
+27Hi
I understand how frustrating this issue is. You’re trying to send campaigns to your subscribers and connect with them, and because of the “Unable to send email” errors, these emails aren’t reaching those subscribers. I’d be frustrated in your situation as well. While I don’t have a concrete answer for you right now, I can assure you that your ticket is in the right hands, and is being worked on by specialists on our team. Though I can’t give you an expected completion date/time, I can assure you that we’re working hard to get this fixed, and will keep you in the loop via email.
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentials
Log in with KlaviyoEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.