Individualized SMS phone number

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Is it possible to request a certain phone number for SMS?

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retentionAnswer

2025 Champion

Hi @deltaswank, welcome to the community!

Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based on availability. Short codes (including vanity ones) are generally appropriate for brands or merchants sending large volumes of text as they do have an additional monthly cost.

You can learn more about that here in these Klaviyo documentation (depending on your region):

Hope this helps!

Joseph Hsieh // retentioncommerce.com // X: @retention

retentionAnswer

2025 Champion

Hi @deltaswank, welcome to the community!

Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based on availability. Short codes (including vanity ones) are generally appropriate for brands or merchants sending large volumes of text as they do have an additional monthly cost.

You can learn more about that here in these Klaviyo documentation (depending on your region):

Hope this helps!

Joseph Hsieh // retentioncommerce.com // X: @retention

M

mikey

Contributor I

I believe there is another option: acquiring your desired phone number (must be toll-free or short code) elsewhere and porting it to klaviyo: https://help.klaviyo.com/hc/en-us/articles/7117160207131

S

SamuelCorley

Contributor I

I’m a newbie here. I want to know about this SMS phone number. How do you get another person phone number?