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News & Announcements

Get updates on new releases, company news, and any other important details here.

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stephen.trumbleCommunity Manager

published in News & Announcements

New Overview Dashboard transition

Earlier this year we released a new Overview Dashboard while allowing you to use the current analytics dashboard if you weren’t ready to transition. The new dashboard is your one-stop-shop to view all your core Klaviyo metrics. With the new dashboard you can: Customize views to fit your business needs Quickly identify trends with new visualizations Compare your performance to your peers with built-in benchmarks View side-by-side channel performance to identify which channels have the highest conversion The new Overview Dashboard will replace the existing analytics dashboard on December 30, 2022. Starting on December 30, we will be sunsetting the previous analytics dashboard, which means you will no longer have access. Please be sure to set up and customize your new dashboard to continue to view and analyze your performance.Review our Help Center article with more details on how to set up your new dashboard. The Community team is available to answer any questions if any arise.Star

Taylor TarpleyCommunity Manager

published in News & Announcements

Meet the Champions: Mat Bingham

Why did you get started with Klaviyo? Best in class solution with complete customization! What message do you have for people new to Klaviyo? Trust the data and make decisions quick. What is your favorite part of Klaviyo? Community of experts. Lots of knowledge being shared. What does the Klaviyo Community mean to you? An opportunity to learn and understand the ever changing marketing world. Mat’s favorite pups who love the beach! What is your favorite or most inspirational book?Mamba Mentality - Kobe Bryant & Cant Hurt Me - David Goggins What is your most treasured possession?Desk clock from my late grandfather (investment banker in NY). Who would play you in a movie?Tom Hanks because he can play anyone. What is your favorite movie?Superbad What is your favorite vacation spot? Costa Rica! Curious to learn more more about Okendo? Check out how to optimize your Okendo integration with Klaviyo for your post-purchase com

chloe.strangeCommunity Manager

published in News & Announcements

Klaviyo Product Event

We have two major announcements that will empower all brands, big and small, to use their data to drive sales, build customer connections and loyalty, and reimagine what it means to achieve personalization at scale. We have a summary of the updates below. You can learn about all of the details in the blog. Klaviyo One: an enterprise-grade platform to meet the complex needs of your business Klaviyo One is a new tier of Klaviyo, built specifically for larger brands with features that allow for more collaboration between internal stakeholders and a significantly improved way to work with our experts. With Klaviyo One, you’ll have access to: Industry-leading security, compliance, governance, and reliability A support team that guarantees your success—so you don’t have to go it alone Advanced segmentation and personalization—at scale An ecosystem of partners who do the heavy lifting for you A CDP with direct API access that delivers more flexibility and extensibilitySoon, we’re m

David ToCommunity Manager

posted in News & Announcements

[Klaviyo Status] Delays in Real-Time Segmentation + Intermittent Issue with App Accessibility

Hello Community! Klaviyo is currently experiencing two incidents:Delays in Real-Time Segmentation Delays of up to 1.5 hours in real-time segmentation processing. Flows triggered by segments, as well as segment-targeted forms, may also currently be impacted. We are actively working to restore real-time processing Intermittent Issue with App Accessibility Around 2 pm on 11/25/22 we noticed some intermittent outages and timeout within our application. We are currently investigating the issue We’ll continue to provide updates pertaining to both incidents on our Public Status Page. To receive automated updates pertaining to these specific incident, we recommend subscribing to each of them by clicking the subscribe to updates button at the top of the page.Thanks for being a part of the Klaviyo Community!David

chloe.strangeCommunity Manager

published in News & Announcements

Unable to access account or log in

If you are on a free plan and are having trouble accessing your account, please use our Submit a request form to gain access to your account again. Account access issues include: 2 step authentication New device code Forgot password New account owner Account disabled Account Deletion Billing Dispute For any other situations that require email support, upgrade your account.Here are some other resources to help with account access issues: How to turn on two-step authentication Troubleshooting SSO errors How to reset your Klaviyo Password How to change your email address and password Understand multi-account privileges Support level FAQ FAQ: Klaviyo updates to customer support offerings ~Chloe

stephen.trumbleCommunity Manager

published in News & Announcements

Take control of your growth

When budgets get tighter, it's important to drive growth through the cost-effective channels you fully own: your website, email, and SMS. With new features designed to help convert more site visitors, drive revenue, and optimize your account, you can make every customer touchpoint count. Want to see these features in action? Join our upcoming live sessions: Feature walkthroughs Developer Q&A Convert more website visitorsTurn more website visitors into long-time customers with robust sign-up form functionality. Dynamic blocks for signup forms Learn moreScheduled forms Learn moreFull-page forms Learn more Drive more revenueBuild a well-integrated marketing strategy with features that help you move faster and expand your reach to more customers.SMS assistant Learn moreSMS in New Zealand Learn moreIn-editor product feeds Learn more Optimize and organizeNo more guessing. Rest assured that you’re sending the best content to all the right people.SMS A/B testing in flows Learn moreQu

David ToCommunity Manager

posted in News & Announcements

Klaviyo Scheduled Integration MaintenanceNews

Hello Community,On June 1 from 10 pm to 10:30 pm US Eastern, Klaviyo's Engineering team will be performing maintenance on our integration infrastructure. During this time, integrations may not be created or updated.Flows and segmentation relying on events from these integrations may experience minor delays.We appreciate your patience and please reach out to our support team with any further questions or concerns pertaining to this maintenance.As always, thanks for being a part of our Klaviyo Community!

Taylor TarpleyCommunity Manager

published in News & Announcements

What is our Community Champions program?F.A.Q.

Have you ever wondered who our Community Champions are and what they do exactly? Here’s some information about how our program helps make our Community the inclusive, collaborative, and educational space it is! About our Champions Program 🏆 Community Champions are Partners who lead peer learning within our Community. They are Klaviyo advocates who have a deep knowledge of the product and marketing. They are passionate about sharing their knowledge with others so every member of the Klaviyo Community can own their growth together! FAQs ❓ What does a Champion do? A Champion actively participates in different initiatives across the Klaviyo ecosystem to share their knowledge and insights; for instance, Champions: Engage regularly in the Klaviyo Community (sharing advice, strategies, troubleshooting, etc.) Create educational content in our Show and Tell section Test new content for the Klaviyo Academy and Help Center Guest star on live trainings, webinars, podcasts, and social ch

David ToCommunity Manager

published in News & Announcements

Please Welcome, the Klaviyo Industry User Groups! 👋News

Hello Community members, One of our large initiatives this year in 2022 was to provide more opportunities for you to collaborate and network with your peers.Earlier this year, we launched our first public user group - the Developer group. This group focuses on allowing developers to discuss projects and gather inspiration from each other on what is possible through our Klaviyo API. After the success of our first user group, we’re expanding beyond the developer experience to offer more personalized and curated content to guide and inspire you.Starting today, joining our Developer group will be our three new industry specific groups:Apparel & Accessories group Health & Beauty group Food & Beverage groupThis is all thanks to the insightful feedback, comments, and poll responses we received from everyone earlier in the year from the What’s the deal with Groups? post! It’s no surprise that these groups are the first of many that will be joining our Community groups. Is your busi

alex.hongKlaviyo Alum

published in News & Announcements

Badge Requirements for the CommunityNews

Hi there, Klaviyo Community! Badges in the Klaviyo Community are awarded to our members to recognize your contributions to the Community, and showcase your level of expertise in the community forum.To see the badges you’ve earned, log into your Community account, click on your profile picture in the top right-hand corner, and click “My Profile”. List of Badges + Requirements User Activity Badges:First Post 1 Topic Created Active User 5 Contributions made to the Community Power User 15 Contributions made to the Community Innovator 10 answers given in the Community Helping Hand 20 answers given in the Community Engagement Badges Based on Product Area: Industry Specialist 5 (10, 15, 20, 50) Topics Created in the Klaviyo Commons Section Product Specialist 5 (10, 15, 20, 50) Answers Given in the Questions section Admired Admin 5 (10, 15, 20, 50) Answers Given in the Accounts and Settings section Smart Sender 5 (10, 15, 20, 50) Answers Given in the Campaigns and Flows section. People Perso

Taylor TarpleyCommunity Manager

published in News & Announcements

Meet the Champions: Kylie Williams

Why did you get started with Klaviyo? It started out as a client need. We needed a solution that was scalable with growth, functionality and feature set. Something that could service our client now, but also give us the platform to enhance the experience and would continue to be a strong part our business plan. What message do you have for people new to Klaviyo? Embrace the knowledge base, the webinars and the Community! These are all fantastic life-lines and set you up for success. What is your favorite part of Klaviyo? Growth - growth in knowledge, expertise, customer relationship and ownership of data. What does the Klaviyo Community mean to you? The Klaviyo Community is a strong, welcoming environment where any question can be asked, every answer is helpful, and others go the extra mile to share their knowledge with you to make sure you have everything you need for success. You meet other, like-minded Klaviyo Community members and you're always felt welcome :) What i

Taylor TarpleyCommunity Manager

published in News & Announcements

Meet the Champions: Ashley Ismailovski

Why did you get started with Klaviyo? As an agency, we are depended on by our clients to offer the best and most comprehensive marketing solutions to brands we manage. In the realm of email & SMS marketing, there is no "best" without Klaviyo. What message do you have for people new to Klaviyo? You don't need to master the platform in a day! Take some time to read up on the features that Klaviyo offers that are most relevant to your business, and experiment with them to find a strategy that generates the best results. What is your favorite part of Klaviyo? My favorite part about Klaviyo is how dedicated they are to continuously improving the platform. It seems like whenever I have an idea for how I could make Klaviyo better, the Product team is already two steps ahead of me. What does the Klaviyo Community mean to you? The Klaviyo Community represents not only a space for me to share my own experiences in an effort to help others, but is also somewhere to learn new thing

Taylor TarpleyCommunity Manager

published in News & Announcements

Meet the Champions: Brett Bernstein

Why did you get started with Klaviyo? Our customers were asking for an integration, little did I know how big it would become for Gatsby and our mutual clients What message do you have for people new to Klaviyo? Spend some time learning about segments and flows, there is so much value to be had in properly utilizing these two things together. What is your favorite part of Klaviyo? The people! And all their integrations. What does the Klaviyo Community mean to you? Everyone trying to figure out this crazy industry together What is your favorite or most inspirational book?Just finished The Third Pole about Mt. Everest, amazing read What is your most treasured possession?My wedding band! Who would play you in a movie?Me. Sounds like fun!What is your favorite movie?Can’t choose - too hard What is your favorite vacation spot? Costa Rica! Especially the rain forest side of things.

Taylor TarpleyCommunity Manager

published in News & Announcements

Meet the Champions: Mohsin Farooqui

Why did you get started with Klaviyo? Because of its great platform capabilities, super engaging & helping Community, better deliverability features and partner program. What message do you have for people new to Klaviyo? Just do it! If you ever feel stuck while working on Klaviyo, just ask for help in the Community, that’s where magic happens 🙌🏻 What is your favorite part of Klaviyo? Flows What does the Klaviyo Community mean to you? It’s an awesome place to connect with like-minded folks, provide value and learn from awesome people! What is your most treasured possession?My strategic thinking and never give up attitude! Who would play you in a movie?Keanu ReavesWhat is your favorite movie?Matrix What is your favorite vacation spot? Switzerland and Paris

Taylor TarpleyCommunity Manager

published in News & Announcements

Meet the Champions: Katherine Burlock

Why did you get started with Klaviyo? I started learning about Klaviyo for my role as an Account Strategist at &BAM, and became more and more interested in learning all of the features and ways to use it. What message do you have for people new to Klaviyo? If you have a question or aren't sure about something, the Community is a great place to look! Often someone else will have already asked the same question. Play with Klaviyo's features, and if there's something you need that isn't available, or a feature you'd like to see - let Klaviyo know. They are always developing new tools and making Klaviyo better. What is your favorite part of Klaviyo? I love the ability for deep segmentation, and the newest reporting tools are awesome for getting information to inform your strategies. What does the Klaviyo Community mean to you? It's a place where we can all learn and grow together. Community members are always answering questions and helping out each other! What is yo

Taylor TarpleyCommunity Manager

published in News & Announcements

Meet the Champions: Gabrielle Alyse

Why did you get started with Klaviyo? My agency specializes in ecommerce marketing and previous go-to tool, Mailchimp, was no longer the best to use. So back in the early 2010s, we started migrating our clients to Klaviyo, one by one. What message do you have for people new to Klaviyo? Lean into flows! Let them be an automated support system around your prospects and customers, so people are greeted and their actions are acknowledged at the appropriate moment - regardless of whether or not you're sending a campaign email that week. What is your favorite part of Klaviyo? The data! That's really what powers the flows and segmentation of campaigns that makes Klaviyo so powerful. It gives us the capacity to tap into ecommerce integrations (Shopify especially) to understand things like where your repeat customers and VIP customers are, who's most engaged with your marketing, and the more fun details like what kinds of content they like to get from you, how often they want to be ema

David ToCommunity Manager

published in News & Announcements

Recent Bot ActivityNews

On December 4, 2022 a bot profile was created within the platform, which posted comments within several threads and user groups. This profile has since been banned and removed from the Community. We are implementing additional procedures and filtering to ensure malicious accounts are blocked from the platform. Per our terms and conditions, The Community is here to support and connect Klaviyo users. It is not meant to be a platform to promote third-party products, services websites and organizations.Furthermore, any posting of content that would be classified as spam, advertising, junk mail, or any other form of unauthorized solicitation will be removed. Further, do not share content that contains malicious computer code, such as computer viruses or spyware.We apologize for any inconvenience this may have caused. Thank you for being a part of the Klaviyo Community.Best,David

chloe.strangeCommunity Manager

published in News & Announcements

What's new in Klaviyo: July product updatesNews

If you’re looking for more details on each feature, check out our blog post—it includes links to educational materials and a live Q&A session with product experts. Read the blog.Here’s how we’ve enhanced Klaviyo this month:More ways to create personalized experiences Unique coupons in signup forms are now available We’ve made A/B testing your flow emails even easier Developers can get started faster Easily populate sandbox accounts with dummy data using our sample data tool Auto-generated SDKs bring increased scalability and less room for human error New integrations to power your marketing Our new integration with Sezzle unlocks stronger targeting for price-sensitive customers Elevate your marketing personalization with Rebuy’s data-driven product recommendations Automatically move your data where you need it with Supermetrics Stronger SMS capabilities Use keyword opt-in, start conversations, and more with two-way messaging in the United Kingdom and Australia Co

alex.hongKlaviyo Alum

published in News & Announcements

Credential of the Quarter June 2022Blog

Hello there, Klaviyo Community! We are partnering with our Academy team to put a spotlight on valuable credentials we believe will elevate your skillset and knowledge with our product. Every quarter, we plan on highlighting a credential to sharpen your knowledge on the product and provide skills to develop your businesses. The Community is proud to share that the credential for this quarter is our SMS Credential. You can achieve this credential by the course. But the journey doesn’t stop there! Make sure to share your learnings in the Community and help some Community members out by answering topics in the SMS category as well. Thank you and we hope to see you around the Community!Alex

David ToCommunity Manager

published in News & Announcements

Introducing the Superusers GroupNews

Hello Community,As a Community, we’re devoted to the continual improvement of our platform and Community experience for all our users. Because of the feedback we received in the last year from members, we were able to: improve our Academy courses including developing our Getting Started with SMS course launch our new API in part because of the members who beta tested enhance our reporting capabilities based on an attribution study conducted …just to name a fewTo further support our initiative of peer learning, we’re introducing our private Superuser Community group. What is this group?This invite-only private group is for members who have demonstrated a dedication to collaboration and peer learning. Members of the group can further enjoy the following benefits: Opportunities to test beta features and share their feedback Invitations to Klaviyo hosted networking opportunities All on top of the existing Klaviyo Community benefits: How can I join the group?Joining is simple! To q

David ToCommunity Manager

posted in News & Announcements

Live chat unavailable on Monday, July 4, 2022

Happy Friday Community!I hope everyone is having a great week!In observance of Independence day in the US, Live Chat Support will not be available on Monday, July 4, 2022.We apologize for the inconvenience, and we encourage you to take advantage of our self-serve resources on the Help Center and here of course! July 4th/Independence day is a holiday in the United States celebrating its nationhood and declaration of its independence from the United Kingdom. You can also find more information and the history of Independence day from some of the resource below:History: Fourth of July – Independence Day National Geography: America declared independence on July 2—so why is the 4th a holiday? PBS: The History of America’s Independence DayHave a great weekend!David

David ToCommunity Manager

published in News & Announcements

Klaviyo scheduled maintenance - various datesNews

Hello Community!Wanted to inform you that in the coming weeks Klaviyo will be undergoing necessary maintenance and updates to our systems which will cause downtimes across parts of the platform.The maintenance periods are scheduled for: Sunday, July 17, 2022 from 00:00 - 02:00 am EST Saturday, July 30, 2022 from 00:00 - 06:00 am EST Sunday, July 31, 2022 from 00:00 - 04:00 am EST During these scheduled maintenance times there may be delays in processing data and some API integrations may experience an elevated rate of 503 responses during these windows. Additionally, scheduled email or SMS messages will be paused. Please note that no incoming data should be lost and the scheduled email and SMS sends will resume after the maintenance windows.We apologize for any inconvenience this may cause. As always, thanks for being a part of our Klaviyo Community!

Taylor TarpleyCommunity Manager

published in News & Announcements

Inflation, economic headwinds, and BFCM

Hey folks! Our marketing team just released some incredibly helpful data around how US consumers plan to show for BFCM given inflation and economic headwinds. For instance, 99% of US consumers are feeling inflation but 65% say they will spend the same or more on BFCM as they did last year. The report breaks everything down into 13 different demographics so you can properly segment, and looks at various retail sectors as well (fashion versus tech, etc.) to see how different demographics plan to shop in those verticals. Check it out all out on our blog! And join our webinar on Wednesday, 10/26, to ask any questions:

David ToCommunity Manager

posted in News & Announcements

Live chat unavailable on Monday, June 20, 2022

Hello Community!I hope everyone is doing well!Juneteenth, or “Freedom day” is celebrated commemorating the ending of slavery in the United States.In observance of this holiday, live chat will be unavailable next Monday, June 20, 2022 and will resume regular operating hours on Tuesday, June 21, 2022.We apologize for the inconvenience, and we encourage you to take advantage of our self-serve resources on the Help Center and here of course! You can also find more information and the history of Juneteenth from the resources below:History: What is Juneteenth? NPR: Juneteenth: What is and How it is Observed Smithsonian: The Historical Legacy of JuneteenthHappy Monday!David

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