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1048 topics

KeviSunshineExpert Problem Solver III

Developer Group

Is Klaviyo's on-site snippet still using the 2024-10-15 revision?

Hey all,I was reviewing the developer logs in Klaviyo and noticed some API calls for the `/client/events/` endpoint using the revision 2024-10-15. When clicking through the request bodies, they are certainly coming from our corporate site’s on-site K

1 hour ago

nico-mundoContributor I

Marketing

Help - Is it possible to remove the animation for a Form's "Teaser" on pageload?

I have two problems. -Problem 1 (Major issue): I am using a teaser on my form (popup), and on page load the teaser appears overflowing at the bottom of the screen (like half the teaser bubble is visible, cropped off since its at the bottom of screen…

302

15 hours ago

ksechContributor I

Marketing

How to send Shopify order confirmation to additional email address

FYI, I have some experience with Shopify (tons of experience with other ecommerce) and almost no experience with Klaviyo.I have a Shopify Plus B2B store, and some companies have multiple people ordering, but they want all invoices (or order confirmat

524

1 day ago

thomas83Contributor I

Accounts and settings

Klaviyo and t-online - the massive problem without a real solution (2026)

Hello.We left Klaviyo some time ago because you were experiencing massive issues with the T-Online ISP and T-Online mailboxes.The proposed solutions, workarounds, negative reputation issues, and hard bounce problems were not acceptable to us, which i

1543

2 days ago

MypromiseContributor I

Marketing

How to get emails

how can i get more emails ?

260

2 days ago

AbdoulayeContributor I

Service client

Digital Marché

Marketing commercial est opérationnel simple et efficace

4 days ago

Claire BContributor I

Groupe français

Mise en conformité CNIL Pixel suivi e-mail

Bonjour la communauté Klaviyo,Comment appréhendez-vous la nouvelle reco de la CNIL https://www.cnil.fr/fr/recommandation-pixel-suivi-courriels sur les pixels de suivi ?J’ai reçu 2 mails d’annonceurs sur le sujet ce week-end… mais je ne sais pas si ju

3644

5 days ago

ErinStudio336Contributor I

Accounts and settings

Sending Domain activation. not working

Hi, I added NS and TXT records to my domain provider, GoDaddy. My domain is studio336.com and I was trying to set up for hello.studio336.com and help.studio336.com. They were marked as verified on Klaviyo. I received a notification saying it was read

1322

5 days ago

dazedandconfusedContributor I

Accounts and settings

SMS unsubscribe link showing wrong logo + no way to contact support or upgrade

Hey all,Hoping someone here has run into this or can point me in the right direction, because I'm going in circles trying to get help.The bug: The SMS unsubscribe link is displaying the wrong logo, it looks like one of our partners' logos scraped fro

1723

7 days ago

Adil Abid RajaContributor I

Developer Group

Salesforce Nonprofit Cloud Integration Question

I have a question regarding the Salesforce integration with Klaviyo.Previously, I successfully integrated Klaviyo with a Salesforce NPSP org using the standard Salesforce connector and authentication process, which required the Salesforce security to

771

10 days ago

KeviSunshineExpert Problem Solver III

Developer Group

Is Klaviyo's on-site snippet still using the 2024-10-15 revision?

1 hour ago

LorelleContributor IV

Strategic advice

how/Hide Logic: Apply a filter on Dynamic Block (placed order) to only show products that were from a specific category

I want to create a Product recommendation flow as follows:Set-up: Client places order - wait 1 year.If order included product from category X, send her email.Within that email : “Because you liked X “ (the product she bought) > show itemFollow bel

2198

1 hour ago

GabbyEspositoCommunity Manager

Strategic advice

How 4 brands use Klaviyo data to understand their customers, not just market to them

Most people set up profiles, segments, and events to power sends. Properties personalize the email. Segments decide who gets it. Events tell a flow when to fire. But somewhere in that setup, it's easy to stop asking what the data is actually telling

100

1 hour ago

nico-mundoContributor I

Marketing

Help - Is it possible to remove the animation for a Form's "Teaser" on pageload?

302

15 hours ago

ksechContributor I

Marketing

How to send Shopify order confirmation to additional email address

524

1 day ago

nstassartContributor I

Marketing

How to get Conversations API access enabled (send + read WhatsApp conversation messages)?

Hi all, We're an ecommerce brand (Shopify + Klaviyo) using Klaviyo WhatsApp as our customer support channel, and we're building an internal dashboard that unifies email + WhatsApp conversations in one place. The docs for `POST /api/conversation-m

1153

1 day ago

Lucia937Active Contributor IV

Marketing

Empty address fields showing as “None” in order confirmation email

Hi everyone,I’m having an issue with my Klaviyo order confirmation email. When a customer leaves one of the address fields empty, the email displays “None” instead of simply hiding the empty field.Has anyone experienced this before? Is there a way to

582

1 day ago

thomas83Contributor I

Accounts and settings

Klaviyo and t-online - the massive problem without a real solution (2026)

1543

2 days ago

MypromiseContributor I

Marketing

How to get emails

how can i get more emails ?

260

2 days ago

kimaoContributor I

Analytics

Shopify-branded events (Added to Cart, Checkout Started) not tracking for visitors identified via Klaviyo forms only logged-in customers tracked, despite profile syncing enabled

Hi everyone, I've hit a wall with Shopify pixel event tracking and I've exhausted everything in the docs, so I'd appreciate input from the community or Klaviyo staff. The issue: None of the Shopify-branded behavioral events (Added to Cart, Che

662

3 days ago

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