Solved

Any suggestions on how I can have our preferences appear in a campaign so that our readers don’t have to click the link but can input directly on the email campaign they receive?  We are trying to capture our subscribers (we are an NGO) re-optin for the following year and want to send a campaign directly for this purpose.  We want to make it as easy as possible so that the recipient can simply click a checkbox to continue their optin for the coming year.

Hi there,I’m trying to find a way to create a button inside an email which upon click takes you to your social media profile with a premade post - a screenshot of the email (or a section of it). If screenshot is impossible then only sharing text contents of the email is fine. Does someone know how to do this?Cheers,Dimitar

Hello,I'm currently collecting data via the API.I'm trying to retrieve the URLs listed under the "Link Activity" tab of a campaign, but I haven't been able to find any relevant information in the documentation despite my best efforts.Could anyone let me know if there's a way to access this data through the API?Thank you in advance!

Hi, I have created a form with the correct below that I tested earlier and showed up on the site. However, I turned it on again recently (published as live) but now it doesn’t show up no matter how many pages I visit or how long I stay on the page. Form Status: Is the form "Live" in Klaviyo? (Green arrow under Status). Yes Browser Compatibility: (Less common now, but check if using Internet Explorer). Yes Klaviyo.js Onsite Code: Verify the Klaviyo.js snippet is correctly installed and enabled ("Active on Site" tracking). Yes, enabled and green. Targeting & Behaviors: Form is set to Show Immediately and is being viewed in an incognito window.More importantly, I right-clicked on the homepage and searched for “klaviyo_id” in the page source code but it had no results.The app embed is turned on and so is the Shopify integration in Klaviyo (all green).

Hi there, I am optimizing my campaigns with A/B testing different variables. I would like to track my results. So I am wondering if somebody has a template where I can put all the necessary information to track my experiments. At this moment I am thinking about these metrics. What do you guys think of this? Campaign Name Week Segment(s) Variation Variable Metric Successfull Deliveries Open Rate CTR Order Value

I am triggering an event "custom_checkout_started" in klaviyo when any user tries to purchase an item in my website. The event contains a property cart_id which is id of cart being processed. Also in the event i pass profile property "cart_ids" which is array of cart id which the user has discarded. If user completes the payment, the user profile will be updated in klaviyo where the cart id will be removed from cart_ids array. And in the flow i want to add a condition in filter to send the email only if payment is not completed(i.e if the cart_id in event is present in cart_ids property of profile). How do i check that condition? just came to know that we cannot the use the event property dynamically. ex. event.properties.cart_id or something like that. is in cart_idsalternately i tried another approach, i created a list and whenever user starts checkout i trigger profile create api and subscription api which adds the user to the created list. i passed property “payment_status” as pend

I need help with submission of my app to Klaviyo Integration Directory. The thing is that we connected Claspo years ago (our listing page). Since that Klaviyo became one of most popular destination points. Especially when we launched our Shopify App in 2024th. I submitted listing application several times in 2024th, then in 2025, but got no response. Please, help trouble shoot it.

https://help.klaviyo.com/hc/en-us/articles/13001662470939"Under Sales Channels, select the sales channel you wish to integrate with Klaviyo from the dropdown. Only integrate one sales channel with Klaviyo per Shopware store. You must also configure your settings for each sales channel individually."We are starting with Shopware and are longterm Klaviyo users with a multi-channel Magento store. The text above appears to suggest that the free extension does not support more than one sales channel - which as many Shopware installations would use multiple sales channels for different regions and languages, would seem to make this extension useless.But then the text “configure your settings for each sales channel individually." seems to contradict this. Can this extension be configured to work with multiple sales channels with Shopware?What is your experience with the extension - look at previous comments, it appears poorly supported, slow to synchronise and slow to be updated to new Shopwa

I have circle popup as a teaser in signup form, but on my shopify site it’s above all other popup, like mini cart popup or quick buy popup.I have found that the z-index for the popup is 90000, how can I decrease or add custom z-index so atleast it should not show above the ajax cart?I have tried adding the code in the theme.liquid for the same but it didn’t affect the z-index.How can I fix this?

Hiwe want to have an overview of all skipped messages of transactional emails/ certain flows. Is there any way to have an overview in a report or dashboard? Navigating to each flow recipient activity individually is a pain in the ass with 100+ flows Thanks in advance 

We’ve recently run into an issue where Klaviyo reviews are not displaying throughout our site (on Shopify) if a browser has a built-in privacy or security measure. This has wiped out the ability to see and write reviews for customers that use Firefox, Brave and apparently some mobile devices too. That’s a meaningful (15-20%) of our traffic which is having a really negative impact on our overall CX.  When I reached out to Klaviyo support asking for advice on how to handle it, or if their front end dev team was aware, I received the overplayed, generic response: “Our technicians are always working on updates to enhance your experience!” I appreciate that the CSR was just doing their job and may not have additional info — not trying to give them a hard time — but this is impacting all Klaviyo merchants as far as I can tell. Fwiw I’ve now browsed over ten different merchant sites that use Klaviyo reviews with the same result every time: no reviews displayed on these browsers/mobile. Wonder

Hi all,There seems to be an issue with the Klaviyo integration with Shopify. In that, you are not able to connect more than one store to Klaviyo.We recently launched our US store and have started to segment our audience to send location specific emails to our American customers. It is essential for us to have two stores at the moment as the US store have a slightly different selection of product vs. UK and can pay in USD. However I am not able to gather any analytics from this store. Making it hard to analyse campaign and flow performance for this audience.I was curious to know if there was a work around or if Klaviyo were working on a fix for this?I look forward to hearing your thoughts,Many thanks,Rory

I have a huge discrepancy, between Universal Analytics - G4 and Klaviyo. I have read all the posts related to this in the community, but I can't find any where this huge discrepancy is presented. I understand that Klaivyo and Google Analytics have different attribution models, I also understand that Klaviyo in its total revenue, does not take canceled or refunded orders. I have the UTM activated so that they do tracking, and still it is nothing like that. In my Klaviyo Dashboard, for example, it says that we have sold: 16,754,547 CLP only in FLOWS, while in G4 it says that we have only sold 704,000 CLP of FLOWS. Yesterday I spoke with Klaviyo's support because the difference is too abysmal and they told me “yes this is because the different attribution models”.I have several questions regarding this:1) If Klaviyo is actually selling more than 30% of the total revenue in my particular case (counting canceled orders and refunded orders), and in google analytics it tells me that Klaviyo i

Hello - I went through all the steps in this article: https://help.klaviyo.com/hc/en-us/articles/4425956184731.However, behavioral events are still not working. The typical Klaviyo events such as “Initiated Checkout” works, but the behavioral events such as “add to cart” or “Active on Site” are not.I tried disabling the integration and re-enabling it and toggling my app embed off and on again. Any ideas on how to get it to work? 

Hi everyone,I'm facing an issue with one of my flows. The email open activity is being tracked correctly on the Mail Card, I can see the open rate, and it's registering opens as expected.However, when the flow reaches the conditional split that checks for email opens, it's showing a 0% open rate as if no one has opened the email. Because of this, no contacts are progressing to the next step (Card 3), which checks whether the form has been submitted.Has anyone experienced this before? Is there something specific that needs to be configured for the Conditional Split to correctly detect opens?Any insights would be appreciated!

I am a software developer and want to setup webhooks via my application with a http-call. But I get an error saying, I have to be a CDP-customer in order to setup webhooks. I am using a test account in Klaviyo. Is there way to do this? Is see in Billing, you can select CDP, but then have to pay for the services, while I am just using it for development.

How do I create a segment for those whose birthday/birthdate is missing?When I select Properties about someone and then select birthdate it doesn't give me any option to say "birthdate missing from profile".I want to send an email to those who haven’t entered their birthday /birthdate yet but I can’t seem  select anything suitable to create the segment.

I’m trying to build a show/hide logic block in Klaviyo that only shows an image if someone has not purchased a specific product. We’re using the Placed Order event from Shopify, and I’d love help figuring out the best syntax or condition setup for this.Has anyone implemented something similar? Ideally, I'd want the logic to look for the product name within the Placed Order event history and only show the image if the user has not placed an order overall with it.Any suggestions, examples, or workarounds would be much appreciated. Thanks in advance!

Hi everyone,We’re seeing very low open rates on our Added to Cart and Abandoned Checkout flows, and after investigating, we’ve noticed:A high bounce rate (around 3.8%), which may be hurting our deliverability. A large number of profiles being skipped due to “suspicious email.”We contacted Klaviyo support, and they confirmed:“Suspicious email” means the address has already hard bounced across Klaviyo’s infrastructure, so it’s skipped automatically to protect sender reputation. These emails are invalid and often never subscribed. These profiles are still entering flows because they start a checkout on our Shopify store. The issue is likely caused by spam bots initiating checkouts with fake email addresses.We also contacted Shopify support, and they confirmed:The emails in question were all invalid. Since we’re on the Advanced plan (not Plus), we can’t customize the checkout page to block bots. They suggested reaching out to the community for help validating emails before checkout.They al

Hi There,I haven’t found answers that address this in the new editor but bullets have way too much space before them, which separates the bullets from the text above.This obviously creates a disjointed reading experience… How to we apply normal paragraph spacing to bullets and remove the space above the bullets?Cheers, Ben

I am using the subscribe api and keep getting the error mentioned in subject, regardless of which format I specify.Any input appreciated, thanks… here is the payload:{    "data": {        "type": "profile-subscription-bulk-create-job",        "attributes": {            "profiles": {                "data": [                    {                        "type": "profile",                        "attributes": {                            "subscriptions": {                                "email": {                                    "marketing": {                                        "consent": "SUBSCRIBED",                                        "consented_at": "2025-06-18T21:54:30"                                    }                                }                            },                            "email": "ekstra@kontakt.zzy"                        },                        "id": "01JY2CZ2H7BNTB5FK5G8BNX0JY"                    }                ]            },            "custo

Hi, I’m trying to create an abandoned cart flow with products that have variant images. When looking at the event properties Klaviyo isn’t pulling the correct image through, instead it’s pulling the default image.  

What’s the difference between both of the add to cart triggers? Can someone detail this please, I searched on the entire Google but I’m not getting Klaviyo guide for snippet codes to install. Has there been any change made with these metrics? 

Expected outcome:As a Flow user, I expect that I can set a specific Email action that is _immediately sequential to a Time Delay_ to "Live" from previous value of "Draft" hours before the Time delay (configured to propagate the contact profile at 9:15am local time for M/Tu/Thu/Fri) propagates the existing contact profiles to that same successive Email action, and that users would receive that email on Monday after a 3-day delay from propagating there from the previous successful email action on Thursday afternoon Actual outcome: As a Flow user, I had changed the Email action from "draft" to "Live" on Monday morning a little after 12am (and well before the expected Time Delay criteria of 9:15am for any contact profiles local time), and the preceding Time Delay utility (set to proceed profiles to the next Action at 9:15am recipient's local time on M/Tu/Thu/F) that profiles had already entered into on the previous Thursday afternoon after all successfully receiving the first Email in this

Hello Everyone,I understand this is repeated question and there are many community questions & blogs related to this and I tried everything (from fixed-text to data-ogsc), but nothing seems to work. I need the community’s help now.I’m using a background image and trying to put white text on it. Here is a one of the sample code I tried but didn’t work. <!-- Background Image Table --><table width="100%" background="https://bydrvali.com/media/email/email-bg.jpg" style="background: url('https://bydrvali.com/media/email/email-bg.jpg'); background-repeat: no-repeat; background-size: cover; background-position: center;">  <tr>    <td align="center" style="padding: 80px 20px;">      <!-- White Text with inline styling -->      <p style="font-size: 24px; margin: 0; color: #FFFFFF !important; line-height: 1.3; mso-line-height-rule: exactly;">      Hello, this is a Test!      </p>    </td>  </tr></table> If anyone could help me put w