I have set up a klaviyo pop up on my shopify for email sign in, with double opt-in enabled.
Subscribers are receiving two seperate double opt-in emails, where I want them to receive only one.
The first is my custom/branded double opt-in email that is saved as my default (which I want to keep).
The second is a klaviyo default opt-in email, not customised with my branding.
I can’t figure out where the second one is coming from and how to disable it, can somebody help?
Hi
Thank you for sharing your query with us!
Yes, there is a way to resolve it. Please follow the steps below:
Click on the "Consent" tab.
At the bottom of the page, you will find the opt-in options.
Change the selection to "Single Opt-In". It might currently be set to "Double Opt-In", which is why you are receiving the opt-in confirmation emails from Klaviyo.By switching to single opt-in, you will no longer receive the opt-in confirmation emails from klaviyo
Hope this helps!
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