Hi @

Thank you for posting in the Community!

It sounds like you're encountering an issue where the "Notify When Back in Stock" feature in Klaviyo is affecting the display of the product price, which can indeed create a poor user experience. Here's a step-by-step guide to help resolve this issue:

Understand the feature’s functionality:

• The "Notify When Back in Stock" feature is designed to engage potential customers when an item is out of stock, but it’s not meant to remove or hide product pricing.
• Shopify and Klaviyo integration relies on the proper setup of product templates in Shopify. If the price is disappearing, it’s likely due to the specific theme or coding issue in your Shopify product pages.

2. Troubleshoot the pricing issue

• Check Shopify theme settings:
  1. Go to your Shopify Admin > Online Store > Themes.
  2. Click "Customize" next to your active theme.
  3. Inspect the product page layout to ensure pricing visibility is not tied to stock status.
• Examine theme code:
  1. Navigate to Online Store > Themes > Actions > Edit Code.
  2. Look for the product template code (product.liquid or main-product.liquid) and check for conditions tied to the price display, such as:

     {% if product.available %} {{ product.price }} {% endif %}

     If pricing is hidden when a product is unavailable, modify this to ensure pricing is always shown: {{ product.price }}

Hope that helps or else let me know! :-) 

Christian Nørbjerg Enger
Partner & CPO
Web: Segmento.dk
LinkedIn: @christianfromsegmento
Voldbjergvej 22b, 8240 Risskov

Hello ​@Martin Perri 

The “Notify When Back in Stock” feature can be helpful for reducing chargebacks, but I understand the concern about pricing visibility. Here's how you can address it:

1. Review Integration Settings: Check the widget settings in Klaviyo. The price suppression might be a default setup that can be adjusted.

2. Customize the Widget: Ask your developer to modify the widget code to display product prices, even for out-of-stock items. This ensures customers can see pricing while signing up for notifications.

3. Add Price Information: If customization isn’t feasible, include the price in the product description or in the back-in-stock emails.

4. Consider Alternatives: Explore other Shopify apps or native features if Klaviyo doesn’t meet your needs for pricing visibility.

Displaying prices is essential for customer trust and decision-making, so customizing or switching tools might be worth considering.

Best regards,

Mansir

Hello ​@Martin Perri,

 It sounds like the "Notify When Back In Stock" feature in Klaviyo is hiding the item price, which is a key concern for your customers. This issue may be due to a conflict between Klaviyo and your Shopify integration settings.

Recommended Steps:

1. Check Shopify Settings: Review your Klaviyo integration settings in Shopify to ensure the price is still being passed correctly.
2. Test with One Product: Enable the feature for a single product to see if the issue persists.
3. Contact Klaviyo Support: If the problem continues, reach out to Klaviyo’s support team for a potential fix.
4. Consider Alternatives: If this feature remains a dealbreaker, consider using other Shopify apps like Back in Stock for notifications without hiding prices.

If the feature is crucial for reducing chargebacks, a custom solution may also be possible.

Let me know if you need further assistance.

Peace

+2349023453575

Hi ​@Martin Perri 

Did you get this solved? :-) 

Christian Nørbjerg Enger
Partner & CPO
Web: Segmento.dk
LinkedIn: @christianfromsegmento
Voldbjergvej 22b, 8240 Risskov