Accounts and Settings

Get help with managing your account and settings.

  • 533 Topics
  • 1,400 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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533 Topics

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Contributor I
puckmanContributor I
asked in Accounts and Settings

No Support for Integrations

We run an ecommerce marketing agency.  We are trying to integrate our clients stores with Klaviyo.  We were told Klaviyo was great.  We can not get any support for Klaviyo, and the Shopify integration appears not to work. Does Klaviyo offer support to higher paying clients.  Has anyone else had a similar experience?

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cassy.lee
2 years ago
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Contributor I
owenContributor I
asked in Accounts and Settings

Account Cancellation

I hope you will refund my fee!I use shiopify and have uninstalled you guys, but you keep charging me.I didn't find out about this until today, over 6 months later!I demand a refund from you guys! And release me from the next charges! 

1
David To
Community Manager
2 years ago
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Contributor I
puckmanContributor I
asked in Accounts and Settings

Klaviyo and Shopify Integration

Shopify keeps forcing a new Klaviyo account to integrate with, when I try to integrate Shopify and Klaviyo.  Not the Klaviyo account I have PAID FOR.  I can not get Shopify to integrate with my actual Klaviyo account, and I can not delete the new Klaviyo account it created. What is the deal with Shopify and Klaviyo?  Looks like they don't work well together?  Noticed Klaviyo app has a low rating on Shopify’s app store.  Can see why now.

7
Nitin Sharma
Partner
5 months ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings

Shopify Integration Problem

Hi there, I integrate with my shopify store. But unfortunately klaviyo is not syncing any data from shopify store.When I am going to update setting I can’t click that button. Just like it’s unclickable!Can you help me how can I get rid of it? Thank you.

2
David To
Community Manager
2 years ago
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Contributor I
eri5555koContributor I
asked in Accounts and Settings

Migrating from Shopify to Shopify

I would appreciate it if you could let me know.I'm using my Klaviyo account on Shopify store A.I'm closing store A. Can I transfer it to store B?Is it possible to migrate my Klaviyo account to Shopify store B?I would like to know if it is possible or not.I would also like to know if there are any caveats.I'm waiting for your advice.

2
E
Contributor I
2 years ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings

Two-Step Authentication

Hi there,Hope you are doing well. I have got a client and he give access of his account to work with him. When I'm trying to login in my account I see this:I followed the steps but it failed me. Now, How can I prevent it? Thank you

1
Dov
2 years ago
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SaanaSaludNew Member
asked in Accounts and Settings

Why is my account disabled?

Hola, Es la primera vez que uso Klaviyo y me deshabitaron la cuenta al intentar enviar mi primer correo masivo.  Creo que tengo dos problemas:Tengo que hacer algo que llaman verificación manual y ya respondí todas las preguntas que enviaron a mi correo, pero no sé si es lo único que se debe hacer Cuando iba a enviar el correo, kLAVIYO me decía que faltaba una casilla para “Cancelar suscripción” que no logré encontrar en los bloques que se insertan en las plantillas

3
David To
Community Manager
2 years ago
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Contributor I
geneellisContributor I
asked in Accounts and Settings

Web Tracking Code on multiple domains?

Question. Can the website tracking code be placed on two different URLs (one domain, one subdomain), or is it restricted to just one URL? Thank you!

3
David To
Community Manager
2 years ago
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Edo1908New Member
asked in Accounts and Settings

My account is disabled for manual review

Hi, my account has been disabled 27th March, today is 31st. I have received an e-mail from Klaviyo that said that they had to do a manual review of my shopify web site and they asked me the password to log in. I believe I had the password enabled in the store, but now I have removed it. They didn’t say anything more, please help me. My account is still disabled.

2
marissanunez
2 years ago
S
Contributor I
sdarisiContributor I
posted in Accounts and Settings

My Account is disabled for manual review

Can you please help me re-enable my account?  I have followed the best practices Klaviyo recommended and am still dealing with this issue. I have emailed support and tried to use the live chat function but have had no success.  Could you please get back to me? I am happy to explain my situation in more detail if necessary.

3
julie.accardo
Community Manager
2 years ago
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BonicaNew Member
asked in Accounts and Settings

Sorry, this shop is currently unavailable.

Hola, me da error a la hora de integrar Klaviyo en Shopify, me sale este mensaje:“Sorry, this shop is currently unavailable”Me podéis ayudar?Gracias.   

1
caroline
2 years ago
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marque_paresseuseNew Member
asked in Accounts and Settings

Why are my emails to subscriber going to their junk / promotion section of Gmail?

Every time an email is sent out to my subscribers, it goes directly to their junk email / promotions section of their mail box, which they cannot see. I would like to know how to resolve this issue. And how do I set-up my domain?

1
julie.accardo
Community Manager
2 years ago
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herastudiosNew Member
asked in Accounts and Settings

How do I access Live Chat if I'm on a Paid Plan and my account is disabled?

My account has been disabled for 2 days and I’m still waiting to hear back from the Klaviyo Support Team. I am on paid plan but as my account is disabled, I am not able to sign in to hop on live chat…  Can someone from the support team get back to my request via email hello@hera.studio ASAP or advise here?  

3
cassy.lee
2 years ago
D
DevNew Member
asked in Accounts and Settings

Why is my account disabled?

HiWe starting new store on subdomain. We already have 5 subscribed accounts on Klavyio with same domain name.Only subdomains are different. We was planing to go live from 2 days with new store, but Klavyio locked as with check “Your account is disabled.” Yesterday replayed , but still no contact from support and our Bussiness growth Manager.  What can we do in that case?Do we pay for non active account or our subscribtion date will be moved?   

5
caroline
2 years ago
S
Contributor I
SparkwellHomeContributor I
asked in Accounts and Settings

Viewed Product Tracking being removed by Pagefly

I am using Pagefly - a Shopify third party page builder app for my custom product page codes. I have recently launched my site so am making on-going changes to certain elements of the page, in doing so, when I have published the page it is removing the Viewed Product tracking code. Has anybody else experienced this or found a solution for why viewed product tracking might be getting removed when changes are made to individual product pages? Thanks

1
julie.accardo
Community Manager
2 years ago
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DylanvNew Member
asked in Accounts and Settings

Why is my Klaviyo Account not loading anything but the menu screen?

When I log into Klaviyo I'm greeted with the side menu but none of the information on the page loads? Can anyone help me with this issue?.🙏 This is what I get when I open Klaviyo on all pages except: profiles, data feeds, and preferences. ⬇ 

8
MariaMG
Contributor III
1 year ago
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GTR1978New Member
asked in Accounts and Settings

Where do I access Chat support if I'm a paying customer? - Double opt-in email is not my brand experience

I purchased a subscription and don’t have access to chat support since I want to disable double opt-in because I can’t for the life of me find where this confirmation email is pulling from. It  is from a different brand. Check out the screenshot: https://prnt.sc/10hegom Please enable my chat support and disable the double opt in since it is incorrect and not my brand. 

4
cassy.lee
2 years ago
A
Contributor I
ALEXROOTSContributor I
asked in Accounts and Settings

Do transactional emails count as contacts for billing?

Hello,  I have just signed up and was wondering if anyone who has been using Klaviyo could tell me whether or not the customers that are not signed up to your marketing emails, but do receive a transactional mail through Klaviyo count as a “contact” for Klaviyos billing purposes? We want to send all transactional emails through Klaviyo instead of Shopify, but obviously that would add a lot to the cost if this is the case (with a lot less value) when you consider that only 5/10% of them actually sign up to marketing emails.  Thanks for your help!Alex

1
julie.accardo
Community Manager
2 years ago
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Contributor I
NanoContributor I
asked in Accounts and Settings

How do I remove or delete a duplicate Klaviyo account?

Hi Klaviyo Family,I am new member of this family, Hope all of you are doing good.I need your help regarding my account, accidently ( I Think) i have opened 2 klaviyo accounts for one shopify store, one is with store name and other one is with company name, I don’t know if it is normal or i have done mistake, I removed one integration but account still appears with the other account  on my klaviyo screen. i uninstalled klaviyo from the shopify to reinstall it but when re installed ,again both account appeared, i don’t know how to fix it, it causes confusion, Thanks in advanceKind Regards

1
julie.accardo
Community Manager
2 years ago
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marcosdoteorianerdNew Member
asked in Accounts and Settings

Why was my account disabled?

My Klaviyo account has been disabled for verification after my first campaign submission attempt, and that has been going on for a week!I read and understood that it is a matter of security because I am a new user, and in the information it was said that in one business day I would have a feedback on this.So far nothing has happened. On the fourth I opened a call through the help desk, and I also had no feedback. I would like to know if it is delayed anyway, if this delay has already occurred with someone else. Sorry if there is a typo, I'm from Brazil, my English is not the best:)

1
cassy.lee
2 years ago
M
Contributor III
mantrasanContributor III
asked in Accounts and Settings

Why sender name is displayed in brackets?

I noticed that sender name is wrapped in brackets when email arrives to inbox.Why this is happening? This is how the sender name is defined on the account settings page: and this is how it is rendered in Gmail: and it gets even worse when email agent tries to escape brackets.  

5
Dov
2 years ago
O
Contributor I
Oleg_BarContributor I
asked in Accounts and Settings

Is it possible to translate product.item.title to a different language?

Hi everyone!Hope somebody can help us with our issue.So we have a shopify store which was initially in German language (product names in shopify are in German) but lately we expanded to Netherlands as well.For the shopify frontend we are using a translation app.But here is the thing - when I’m sending abandoned cart email I use the item.product.title tag to show the product that the user wanted to buy, but because all the products are in german in shopify, it shows german product names even if we send emails to our NL customers. Because it pulls data from shopify.So my question is - is there a possibility to translate product names to a different language than it is in shopify and still use item.product.title tag.Hope I described the issue more or less clear.Thank you

1
caroline
2 years ago
E
Contributor I
elite tippingContributor I
asked in Accounts and Settings

Why is my account disabled?

Why is my account disabled and being reviewed?  I sent a test email out yesterday to 2 emails and it worked fine then I go to send my first newsletter to 13 people and it disbales my account and says it is under review?Highly frustrating when this is the exact service the app says it supports. Can anyone give me some advice or help explain it?

1
caroline
2 years ago
C
Contributor I
CarbajosaContributor I
asked in Accounts and Settings

CORREOS FANTASMA

El otro día me instalé la app Klaviyo para poder comenzar a trabajar haciendo retargeting. Cree mis flow de bienvenida y los de carrito abandonado. Cuando tenía todo guardado, la pagina se caducó, cuando fui a meterme de nuevo me pedían otra vez el correo de y realizar otra vez toda la configuración. Cuando accedo nuevamente a la sección de los Flows veo que todo los flows que había creado se habían borrado. Por lo que me puse de nuevo a crear los flow, una vez termino hice una prueba de dejar el carrito abandonado y recibí dos mensajes, el primero era el mensaje que creé y luego desapareció por completo y el que cree nuevo. He buscado por todas partes para eliminar el primer flow que cree pero no está en ningún lado, aún así se sigue generando automáticamente. Sabéis como puedo eliminar esos flows fantasmas que se envían?Gracias

8
stephen.trumble
Community Manager
10 months ago
R
Contributor I
REneeBootsContributor I
posted in Accounts and Settings

Trouble Finding Code for Woo Commerce Newsletter Sign Up to Klaviyo

Hello ~ I am new and struggling to find the embed code to input into Woo site for new Newsletter Sign ups. Totally confused. I created a 3 x part flow (for new newsletter sign ups) and I also created a pop up  ‘sign up form’  simply capturing an email. We are now going with our own Divi theme of pop up to capture the emails but I’m unsure how to link the 3 x part flow I’ve created for new newsletter subscribers? Did I do this backwards? Appreciate any help. Renee :)

1
caroline
2 years ago

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