Accounts and Settings
Get help with managing your account and settings.
- 408 Topics
- 1,044 Replies
Hello Klaviyo Community!We recently became Klaviyo Partner and I added a customer of my agency to the Managed Customer tab. But he says he did not find the confirmation e-mail sent by klaviyo (so he can confirm and be moved from pending to active in my partner dashboard). How can I send the confirmation E-mail again?I tried reaching out to klaviyo by e-mail, that was 2 weeks ago, still no response.I have been thinking of archive the client, but I do not know how it works, and if I can add them to managed clients again after that.Did you have a similar problem? How did you solve it?
Hello Community,As Klaviyo partners could we offer our customers better plan pricing?Also as we have many customer in portfolio for which we provide whole marketing we pay for all tools and assets creation is there an option to combine those plan cost and get better pricing form Klaviyo?Please share you experience and how you approach this topics?
Multi-Factor Authentication - Is it possible to set up on two phones at the same time for the same account?
I have MFA set up on my own phone but I want to also set it up on a different “work” phone. Is this possible? Both would be providing authentication for the same account and both phones have different numbers.Currently I use Google Authenticator. I have tried exporting the account from the old phone to the new phone but it doesn’t work on the new phone.
Hi, I’m trying to update my URL and add Tiktok to my social media under “Images and Brand.” I’m able to delete content, but I cannot enter text into any of the input fields, and the dropdowns don’t dropdown. For example, I cannot enter any text or my URL, or my Tiktok url in the input box, even though the cursor is blinking and looks active. Also, please note that the social media selection dropdown doesn’t dropdown unless I expand my browser window. It all seems very buggy. Please see screenshots of what I’m talking about.
Recap: [Strategy session] Account audit: Revitalize your Klaviyo account for 2023 (for medium to large sized businesses)
Thank you for attending [Strategy session] Account audit: Revitalize your Klaviyo account for 2023. This training is designed specifically for medium to large sized businesses. You can watch the training replay below:https://klaviyoacademy.wistia.com/medias/hbxdsk7ki6In this session, we went over: The importance of conducting regular account audits How to analyze metrics and benchmarks to understand what’s working How to ensure you have all the necessary acquisition measures, campaign strategies, and flows active in your account How to identify areas of opportunity for 2023 We have created a Klaviyo account audit guide to assist you when you look through your account. Make a copy of this spreadsheet, complete the questions, and use the information you find to help you shape your 2023 action plan. During the session, there was discussion about creating a content calendar. While we don’t currently have a downloadable example of a year-round calendar, you can use this Cyber Month
Hi All As we would like to segment our list and know which brand and product type has been ordered we have created custom properties within profile. For pop ups we ask for profile information eg favourite brand and product type. However we cant seem to work out how to get the API to send this information when an order is placed. We would appreciate your help/direction. Sean (In our case as an eyewear store we need to know whether customer is interested in glasses or sunglasses and also which brand is of interest as the type of customer interested in Oakley sunglasses may be quite different from a customer looking for Tiffany eyeglasses with prescription.)
We’re a digital marketing company with access to several different client Klaviyo accounts. One of our clients wants MFA enabled, so in order to log into our company account, we need a OTP from the Authenticator app. The problem is that only one person seems to be able to use the Authenticator app for our account. This means any time one of us needs to get into the account, we have to find the guy who has the app and ask him for the code. And the days he’s not here are days we can’t service our clients. We have a company Google Voice account specifically to get OTPs, so that anyone in the company can log into our accounts. However, I don’t see any options to use text message OTPs.How can we make it so anyone who has access to our company’s Google accounts be able to receive the OTP (in any form)? In other words, how do we structure this so that everyone on the team can log in, instead of just one person? If this is not possible, I need to know so I can explain to my boss and our clien
Hello community.I'm migrating my website from Shopify to Wordpress, I changed practically everything manually, but it turns out that now when I enter my Klaviyo account, I never get the verification code to my institutional email. Could it be that I have changed the DNS so that they now point to my Wordpress? or other problem.Will there be another solution to access my Klaviyo account?I left 5 tickets to Klaviyo support, but none of them have been answered, that's why I'm here in the forum with my secondary account.Regards
Recap: [Strategy session] Account audit: Revitalize your Klaviyo account for 2023 (for entrepreneurs and small businesses)
Thank you for attending [Strategy session] Account audit: Revitalize your Klaviyo account for 2023. This training is designed specifically for entrepreneurs and small businesses. You can view the recording below: https://klaviyoacademy.wistia.com/medias/onouzcw7ouIn this session, we went over: The importance of conducting regular account audits How to analyze metrics and benchmarks to understand what’s working How to ensure you have all the necessary acquisition measures, campaign strategies, and flows active in your account How to identify areas of opportunity for 2023We have created a Klaviyo account audit guide to assist you when you look through your account. Make a copy of this spreadsheet, complete the questions, and use the information you find to help you shape your 2023 action plan. During the session, there was discussion about creating a content calendar. While we don’t currently have a downloadable example of a year-round calendar, you can use this Cyber Month Content Calen
Greetings,our company has done a rebranding and we have currently two websites on Shopify. Both are using Klaviyo, however we plan on switching over completely to site #1 and reduce the traffic to site #2.For this, we need to import site #2's lists and segments to site #1. I was wondering if it was possible to import customers from site #2 to site #1 with ALL the data Not emails etc. only, but ESPECIALLY including amount spent by said clients on site #2, number of purchases etc in order to have high quality analytics.Furthermore, I was wondering if we could link old products to new products (same product with different name and packaging) for targeting sake.Thank you!Best regards,Carlos
Hi there,Hope you guys are doing well. I have never faced this issue before. I have integrated with shopify properly and perfectly. And I also tested myself by using this Link ?firstname.lastname@example.orgBut the active on site and View product data is not working. And also I have set up the Add to cart Snippet. It’s also not working as well.Integration Active On Site data is not working. Viewed Product Data is not working as well. For Add to Cart Trigger. [ When I click on the Add to cart button it doesn’t redirect me to another page. So I follow the First Method of the Add to Cart guidelines. Shopify them version 3.0.0 I have also tried for this issue: Looking forward to hearing you. Thanks in advanced.
I can see in customer profiles that we have historical information of cutomers previous order when our store was on Magento platform ( not on Shopify )However when I exprort to csv the Magento information is missing. Has anyone encountered this issue?Thanks
Hi thereWe have added a new credit card, but account still says suspended and we need to send edms asap - anyone know how to pay a bill on a contract?Or at what time the credit card will process payment/account unsuspended? cheersH
I created a Sign Up form on my website. I can see people joining in the Profile. How can I automatically integrate the sign ups into a List please? I followed a video tutorial on here but it was from a year ago and was out of date so I couldn’t complete the procedure. Thank you!
We have lots of old products from last year pulled into Klaviyo from our Shopify store from last year and very early this year that are no longer needed (from our Shopify Store) and I'd like to delete them. I constantly have to work around them since they show up when adding products to an email campaign. I have searched through the products under the content section on the product pages within Klaviyo, and I have found no way to delete them. We don't care about their history. We just want them gone. I'd appreciate anyone’s help to know how I can delete them. Thanks in advance.
i’m working on a magento 2 site, that is migrated from magento 1, after the migration klaviyo plugin was installed but it never reported viewed products tracking only active on site and placed order tracking, started checkout was triggered only once a week ago, i’m sure the integration is done right also the sync, what should be my next move?
I have an issue. Duplicate newsletter/subscription confirmation emails are being sent to my customers from Klaviyo and Shopify. It’s the double opt-in email that thet get to verify that they want to subscribe. I can see where it’s set up in Shopify and can see where it’s set up in Klaviyo. Each systems has their own form. But what I can find is how to shut one of them off. I can’t continue to have duplicate emails sent to my customers. Thanks
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