Accounts and Settings

Get help with managing your account and settings.

  • 655 Topics
  • 1,711 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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655 Topics

G
gertNew Member
asked in Accounts and Settings

Klaviyo and Unbounce on the same domain

We have landing pages (on Unbounce) on try.company.com. We want to send Klaviyo emails from the same domain, e.g. hello@try.company.comUnbounce needs the try.company.com CNAME to point to them to serve the website.Klaviyo, says it needs the same but doesn’t actually serve anything on try.company.com, it actually just needs MX records for try.company.com? I understand DNS very well, which DNS entries do I need to manually setup for Klaviyo to work (given that the try.helloheadsup.com needs to point to Unbounce) 

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G
23 hours ago
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Billy26New Member
asked in Accounts and Settings

Is Manager access normal to give for fiverr flow creator?

Hello,Have purchased Fiverr flow package and the developer would like manager access, is the correct access to provide or is it too much.thank you

2
KatherineB
Partner - Platinum
1 day ago
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Contributor I
bedtonic
asked in Accounts and Settings

New Sender Requirements Needs Attention ?

Pls help!I am still getting the message on my Klavio dashboard and via Klavio emails that my account needs attention. My website IT guy has checked three times and assured me everything has been done on our end - I don’t know what to do - Please help.

2
B
Contributor I
1 day ago
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Contributor I
mbdaylightContributor I
asked in Accounts and Settings

How to fix emails going to spam without purchasing branded domain?

I believe my emails are going to spam folders because my sender domain is just an “outlook.com” domain. It’s like this because I haven’t set up a branded domain as of yet as I do not want to do that immediately. Is there a solution to ensure my emails don’t go to spam folders without purchasing a branded domain address?

1
bluesnapper
Partner
5 days ago
W
Contributor I
WaltersWishContributor I
asked in Accounts and Settings

Templates

Do you get more templates when you have a paid plan vs the free plan?

1
bluesnapper
Partner
5 days ago
U
Contributor I
Usman_abdullah71Contributor I
asked in Accounts and Settings

Multiple sites on woocpmmerce

My client has two domains/sites on woocommerce let’s say shop.com as the primary one for the canadian customers and us.shop.com for other international ones…We have integrated Klaviyo and created a signup form but it’s only showing on canadian websites.. There are alot of other issues as well with managing multiple domains.. Like do we need to create a seperate account for both stores and if yes how because the klaviyo plugin is only one on woocommerce or both websites will have their seperate plugins on woocommerce?? How does this work and is there any easy way around it??  and why is this simple thing so complex

2
DavidV
Partner - Gold
7 days ago
B
Contributor I
becca.at.chefaloContributor I
asked in Accounts and Settings

Feature Request: Image Folders to Organize Digital Assets in Klaviyo

Hello Klaviyo Community,I’m a very new Klaviyo user, coming over from Wix email marketing. I’m just getting set up now, and would like to use best practices right from the start. However, I’m getting hung up on this, since I can’t for the life of me figure out how to group my images into folders.I believe grouping images into folders might not be possible in Klaviyo. If that’s true, I would love to submit this as a feature request. If it’s not true, could someone help me out?If we want to get really advanced, I’d love to see a Klaviyo/Canva integration for importing images, so I could send images directly over to Klaviyo from Canva (so instead of downloading to my desktop and upload to Klaviyo, I could “download” from Canva to Klaviyo.)Thanks for reading!

2
B
Contributor I
8 days ago
H
Contributor I
hellogoodmedicineContributor I
asked in Accounts and Settings

Dashboard says we're DMARC compliant but still getting Klaviyo warning emails.

I’ve chatted with klaviyou support 3 times and each time they say we are DMARC compliant and our dashboard shows that the steps are completed.We can’t understand (and neither can Klaviyou support) why we are still getting the warning notifications from Klaviyo each week!! This has been going on for months.   The only answer we are getting is “ignore the Klaviyou warning notifications.  we are sending from our domain, we’ve update our domain DNS records, and we’ve been sending from our branded domain through Klaviyou for years!!!!!!!!!    

4
H
Contributor I
12 days ago
W
Contributor I
wsdev_tdContributor I
asked in Accounts and Settings

Issue with Global UTMs in Klaviyo

We have enabled Global UTMs to apply to our emails. Our emails often include url links that are for other businesses. For example, we link to instagram.com or eventbrite.com. The Global UTMs are applying to all links, but we would like them to only apply to those with our personal company domain. We send emails often, so it’s not ideal to have to manually apply UTM parameters on every email (message level). Question: is it possible to select a domain with which UTM parameters are applied in Global utm parameter settings? Or Is it possible to exclude utm parameters from some links and still have global utm parameters enabled?  

1
sonomaemail
Problem Solver III
19 days ago
J
Contributor I
JorgeSMContributor I
asked in Accounts and Settings

Shopify Markets - Any update about integration?

Hi team, we are managing 8 different stores using Shopify and we are going to migrate to Shopify Stores.There is not any updated information about this kind of integration, new functionalities, etc…For example, could we keep our 8 Klaviyo accounts) Will we need to manage just one account using 8 different lists) How about the reporting by market? There is a big lack of information from Klaviyo about this issu which affects critically to many different brands. Thank you very much  

4
Taylor Tarpley
Community Manager
7 days ago
angelicacamflo
Contributor II
angelicacamfloContributor II
asked in Accounts and Settings

My newsletter appears different on what I designed

My newsletter looks different from the design I created on mobile. Additionally, when I viewed it on my iPhone, it appeared different than it did on my Samsung. On my Samsung, I clicked on the "quoted text," and it opened the actual newsletter. Is there anything I can change in my settings to avoid these issues? 

2
DavidV
Partner - Gold
20 days ago
D
Contributor I
ddgfashionContributor I
asked in Accounts and Settings

Price with decimal point

Hello,How to set the exact right price in RSD with decimal point?The right price is 2.399.50 RSD and 299.50 RSD.Please help. 

6
D
Contributor I
11 hours ago
J
Contributor I
Jen RitzContributor I
asked in Accounts and Settings

Issue Contacting Customer Service

I was told by a customer service agent that I should contact her to follow up on an issue about a billing error AFTER I proceeded in downgrading to a free account. She advised me to downgrade first. So I didn’t receive my credit, but now I’m UNABLE to email with the free account!! Any workaround you can suggest?

2
J
Contributor I
25 days ago
M
Contributor I
madiContributor I
asked in Accounts and Settings

To avoid functionality disruptions, disable the following plugins: WP Rocket.

I have install and setup of wp rocket but klaviyo disconnected and now saying to disable WP Rocket to use Klaviyo. Is klaviyo not ok with wp rocket? Can we not use it? Here is the link: https://ibb.co/LNLVxKQ

1
M
Contributor I
23 days ago
H
Contributor I
HubmanContributor I
asked in Accounts and Settings

DEMARC help!! Urgent!

My emails aren’t getting through to Verizon users because of DEMARC, can someone help? First screenshot is the gmail postmaster, 2nd is our Shopify TXT records, and 3rd is from Klaviyo. Thanks in advance (FYI Im not technical so I censored some stuff, no idea if it’s sensitive or not, but did it just in case).Thanks!   

3
H
Contributor I
27 days ago
L
Problem Solver I
LealynPapayaProblem Solver I
asked in Accounts and Settings

Klaviyo is not accepting my website

I can’t save this screen because Klaviyo doesn’t recognize my website URL. It says it’s invalid but it’s definitely valid! www.easyemails.co What do I do?  

1
Taylor Tarpley
Community Manager
20 days ago
jocelyn8
Partner - Silver
jocelyn8Partner - Silver
asked in Accounts and Settings

Klaviyo new pricing model

Hi!I need some insight on how this new “requirement” works for old clients, do they need to change their plans to match the number of active profiles they have even though they don’t email all active subscribers?Or can they simply continue with the plan they have which in some cases is a plan with lower active profiles,  (even though they have a slightly higher number of active profiles) but around the correct/realistic number of monthly sends?I’ve tried asking Klaviyo support but not much info was given

1
Bobi N.
Partner - Platinum
29 days ago
W
Contributor I
worthythreadsContributor I
asked in Accounts and Settings

My Sent From Isn't Working Properly

When I send an email it sometimes shows my company name as sent from (which is what I want) and sometimes it shows the beginning of the email address it’s sent from. On a computer and ipad it works properly, but on an iphone it doesn’t. It has drastically affected my open rate. Any idea what’s going on? We need help!

4
ebusiness pros
Partner - Silver
1 month ago
A
Contributor I
angelalowContributor I
asked in Accounts and Settings

Email contacts

So I have two Klaviyo accounts one is for angela@swankboutique.net and the other is for angela@friendsafter40.com.  Yesterday, I had noticed that all of my swankboutique emails had gone to my Friends After 40 account and I do not want that.  How do I keep these accounts separate? Angela

1
retention
Partner - Platinum
1 month ago
Y
Contributor I
yiqiwContributor I
asked in Accounts and Settings

End Recipient acknowledgement form 

Hi,We developed a Shopify connector app.  During the review we required to get someone from Klaviyo to sign-off on this document: An End Recipient acknowledgement form must be signed by each end recipient that gains access to Shopify merchant data via your Application. Who’s the best person that can sign off on this?  -Yiqi

1
DavidV
Partner - Gold
1 month ago
W
Contributor I
wildpinencoContributor I
asked in Accounts and Settings

updating my sending domain

Hi, I have set up my sending domain in klaviyo, i’ve also completed all the steps in shopify.  Klaviyo is saying my sending domain is active. Yet i still get the notification to update my sending email. When i try to add my new sending domain in the sender email box its telling me to Enter a valid email address. I have spent hours watching videos and all the posts on klavyio, but nothing is working. 

4
Taylor Tarpley
Community Manager
18 days ago
warmables_immersed
Contributor I
warmables_immersedContributor I
asked in Accounts and Settings

Audit Results

Hello everybodythis would be my first question. I hope I am in the correct place to ask.I did not get my audit results e-mailed to me. Where can I find them?  

1
Sujal
Problem Solver IV
1 month ago
E
Contributor II
ExieContributor II
asked in Accounts and Settings

Branded sending domain saying "pending"

Hello. I am trying to set up the branded sending domain but can’t even get past the 1st step. It’s saying “pending” at the first step when I go to set up the branded sending domain. I don’t have an option to “add”. This is stressing me out as I don’t know what to do, there are no instructions on how to trouble shoot this. HELP!

11
M
Problem Solver IV
1 month ago
P
Active Contributor I
Pamela-MJActive Contributor I
asked in Accounts and Settings

Adding DMARC to domain notification

Hi everyone,I stumbled upon a DMARC notification from Klaviyo while creating test blasts. It says “Soon, your domain will be required to have a DMARC record”.I’ve already met the Google and Yahoo Sender requirements which includes adding a DMARC record to the domain. What could be the problem?  Screenshot of the notification  Screenshot of my home dashboard on Klaviyo, where I’ve completed all sender requirements including adding DMARC to the domain. 

2
P
Active Contributor I
1 month ago
R
Contributor I
RC_email_marketingContributor I
asked in Accounts and Settings

Setting up new free Klaviyo account - do we need to set up branded sending domain yet?

Hi everyone, I’m setting up a new Klaviyo account on the free level. Do I need to set up the branded sending domain at this point. We won’t classify as a bulk emailer for a while. I contacted Crazy Domains to help me with setting this up, and they asked if I want to change the name server to Klaviyo. I don’t know the answer to this!? If not, they said the following: Please ask Klaviyo what is the MX record or any records to use if the server is not with them. They will provide you another settings if you will tell them that the name server is us. After that, we can add the settings in your account with us.Can anyone help?

3
R
Contributor I
5 days ago

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