Accounts and Settings
Get help with managing your account and settings.
- 310 Topics
- 793 Replies
Hi, this is the reverse scenario of most of the posts I’m finding on here: Instead of removing a user from MY Klaviyo account, I want to remove MYSELF as a user on clients’ accounts after our engagements are completed. Is there a way to do this myself, instead of asking them to delete me from their accounts?
Hello all, We have had a Shopify/Klaviyo integration for about a year. We are in the process of emigrating to a new a Shopfiy store. I supposed I will need to deactivate the current integration, install the Klaviyo app in the new store and re-connect Klaviyo. Are there any best practices or suggestion about how to go about this? I am worried about customer being added twice….flows being disrupted...issues I may not even be aware of? Welcome any/all feedback here.Thanks in advance
Hello I am so confused about the limitation of the profiles and emails. I imported thousands of profiles before and I deleted already. Now there are only about less than 50 profiles in my account. But why in my account overview, there are still more than 8000 profiles recorded here?? My second question is, as you can see from the screenshot, the Profiles Monthly Usage is 250 active profiles, does it mean i can only send a campaign with segement or list with only 250 profiles per month?For example if i send a campaign with segement with 250 profiles on 1st Jan, then i cannot send any other campaign during the whole January? Please kindly offer me help.
I have 2 website. one is blog and one is product store. And people can navigate to the product store from the blog website. Now I want to using one Klaviyo account to manage these two webstie and make user registered once and can login to 2 website without registering twice.
Hello everybody, we have about 300 members in our lists but suddenly we have around 2300 active profiles.I am not able to figure out where those profiles are coming from and also I am not able to suppress them.Is there any way to manage the active profiles?It seems like we have no control over that.
Hi,I am from India and I subscribed to the Klaviyo 2500 subscriber plan. As Indian banks do not allow recurring charges I was informed by Klaviyo support to make the payment by going to billing section, selecting the invoice and then use the link to make manual card payment against the invoice.Since I have made the payment the account is still in free version, they have not upgraded the account.Support has stopped responding to all emails. It has been more than 15 days now.I didn’t expect Klaviyo to engage in such activities and service. The only option I have is to raise a card dispute with my bank and use another email provider. As a last resort I am mentioning my experience with Klaviyo here and expecting them to resolve the issue immediately before I decide to raise the card dispute.
Am I eligible to be a Klaviyo Partner? (copywriter just getting started with Klaviyo and email marketing for clients)
Hi all! So, I earned my Klaviyo Product Certification yesterday and I’m all fired up about moving ahead and doing more and more Klaviyo-related work for clients. I also have my own (minimalist) copywriting website.My intention to work with Klaviyo is strong, but honestly - I haven’t had a single Klaviyo client yet (except for myself! Since I’ve set up some sign-up forms and flows for my own website).Question: Based on the above, am I eligible to become a Klaviyo Partner? Or do I need to show some client successes first?I don’t want to “waste” my Partner application, so I thought I’d check here first.Cheers!Melanie
So, I'm new to Klaviyo and I was checking everything out. Creating and deleting multiple Flows, Lists, Segments, Forms, etc… To learn and experiment how everything worked and figuring it out by myself. But suddenly I got my account disabled out of thin air… Any help? Thanks.
Hey there we got problem with integrating Klaviyo to Shopify as it seems we need to reinstall it, our goal is to get the all the metrics for email flow triggers.However we are hesitant since we don’t know what will happen--will our contacts be deleted, emails, etc? We’ve installed Klaviyo few years ago like around 2018 so we didn’t get the easy peasy installation with what we have today.*I could request to do reinstallation but again we are hesitant to do this. Anyone who knows the best way to do this?
Hi, I am Klaviyo Product Certified: https://verify.skilljar.com/c/sf46d7ri7mbhand I own a small email marketing agency. This is my full time livelihood. I always follow all best email practices, and study/review the latest updates in email marketing on a monthly basis. 2 days ago I was locked out of all 6 of my clients’ accounts because 1 of the accounts was disabled. I have emailed support 3 times and have heard nothing back. I think I know why the 1 account was disabled, and it was 100% an accident: We were having trouble getting Zapier to track sales data from their shopping cart into Klaviyo,so we set up an affiliate link to track sales. We are NOT promoting an affiliate offer: the Klaviyo account is owned by the owners products. We were simply using the link to track sales in the short term while we got their shopping cart to link properly with Klaviyo. I own a small email marketing agency and would NEVER use a Klaviyo account for affiliate marketing. I sincerely apologize for
I am already using Klaviyo on a vintage Shopify theme, and have Back in Stock, Viewed Product Tracking and Added to Cart Tracking set up, together with embedded forms.Currently migrating to a 2.0 theme, and unable to find any information about whether I need to add these all over again?If so, can I do that before the theme is published? Thanks
We used another platform for SMS Marketing before. There are many sms and emails we have collected here. But now we have started to use Klaviyo. Is it possible to import SMS and e-mail information from other platforms to Klaviyo? How can we import this information? Thanks for your help.
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