Accounts and Settings

Get help with managing your account and settings.

  • 568 Topics
  • 1,479 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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568 Topics

D
Contributor I
Digital_HPContributor I
asked in Accounts and Settings

How to properly merge two accounts after a brand merger

Hi!  We are merging our brands coming into the new year and we wanted to know if there is a standard practice for doing so. Can someone point me in the right direction for completing this process, best practices, any red flags/warnings about moving over customer subscriptions to the main brand?  Background: currently have two companies, different Klaviyo accounts. Both brands have been owned by the same company but we are now moving the smaller brand under our larger brand and rebranding those products. We want to move all customers over from the smaller brand and have them in a separate segment so we can properly communicate the brand merge to them and as well target them properly in the future with campaigns.  Thanks! 

0
D
Contributor I
14 hours ago
D
Contributor I
DierenapotheekContributor I
asked in Accounts and Settings

Why was my payment declined?

Despite having enough funds and correct billing information our payment card is not accepted. Can anyone help me?

2
D
Contributor I
1 day ago
akibJ.
Contributor I
akibJ.Contributor I
asked in Accounts and Settings

Can you give me any suggestion?

I have Notify button and Klaviyo flow but I don’t think it works.I would like it set up properly & also want to create preorders without using additional app.

2
bluesnapper
Partner
1 day ago
D
Problem Solver I
ddowieProblem Solver I
asked in Accounts and Settings

Dedicated domain - Unable to apply domain

Hi,I’m trying to add dedicated domain. I added 4 dns settings (3x cname and 1x txt) and verification was ok. After clicking “Apply domain” it says it cannot be applied: Unable to apply domainThere was a problem and your dedicated sending domain was not applied. Please try again - if this issue continues to occur, check out our support resources for assistance.I’m doing this in my customers account. Is the reason that customer did not buy any plan yet?

1
D
Problem Solver I
5 days ago
H
Contributor I
healthunboxContributor I
asked in Accounts and Settings

Seeking Guidance on Navigating Payment Issues Due to RBI Regulation Changes

Hello Klaviyo Community,I am reaching out to the Klaviyo community for insights and possible solutions regarding a payment issue we are currently facing at OrganicBazar. We've encountered challenges while trying to make payments on Klaviyo, which seem to stem from the recent regulatory changes imposed by the Reserve Bank of India (RBI) concerning automated recurring subscription payments.In our experience, we have been able to successfully complete payments to other US-based merchants like Datafeedwatch, WATI, and Sendgrid using the same Indian-issued cards. These transactions usually require an additional verification step, such as an OTP (One Time Password), which we manage without any issues. However, when attempting to make payments on Klaviyo, we face errors and are unable to proceed.Given that Klaviyo is working on adapting to these new RBI regulations, I am curious to know if anyone in the community has faced similar challenges and found effective solutions or workarounds. Speci

1
Taylor Tarpley
Community Manager
5 days ago
E
Contributor I
ehala75Contributor I
asked in Accounts and Settings

Birthdate Range on Input Form

On my sign up form I ask for a birthday. It will not let me enter a birthdate later than 1/1/2023. For example if I try to enter 3/5/2023, it says the range is 1/1/2020 to 1/1/2023. How do I extend this date so that users may enter a birthday for this year?

3
E
Contributor I
6 days ago
I
Contributor I
ILPSContributor I
asked in Accounts and Settings

Two webshops

Dear team,I have recently opened a second webshop, with a separate domein and plan in Shopify, but which is connected to my main account in Shopify together with the other webshop, so I can easily switch between two stores.Klaviyo is installed in my first store, but I’d also like to use it for the second store. Can you tell me what the possibilities are to do this? Thank you very much!

2
I
Contributor I
8 days ago
Z
Contributor I
zzzzContributor I
asked in Accounts and Settings

Can I use paypal to upgrade my plan?

Can I pay with PayPal to upgrade my plan?

1
Taylor Tarpley
Community Manager
8 days ago
bluesnapper
Partner
bluesnapperPartner
posted in Accounts and Settings

Klaviyo logging me out several times a day...

For a while now, Klaviyo has been randomly logging me out a few times daily. Usually, I’m in the middle of working on something. To make matters worse, each time I log back in, I’m presented with a captcha (I’ve lost count of the number of bridges and motorcycles I’ve selected!) even though I have 2FA enabled. Very frustrating when deadlines are looming...What is the rationale behind the session termination? Is it just me being picked on 😉 or are others experiencing this?RegardsAndy

2
bluesnapper
Partner
14 days ago
Baseus
Contributor I
Baseus
posted in Accounts and Settings

Klaviyo Customer Service Team

It's been 6 business days since I emailed Klaviyo's support team, but I haven't received a response. I even sent a second email with case number for any updates. But STILL NOTHING!I've even listed my email priority as urgent. This is the worst customer service I've ever experienced. How long does it take for Klaviyo to respond to your emails, just wondering.

1
Taylor Tarpley
Community Manager
14 days ago
C
Contributor I
cocoContributor I
asked in Accounts and Settings

I was integrate ShopBase catalog and status systerm Klaviyo is Feed Mapping Valid

I was integrate ShopBase catalog and status systerm Klaviyo is Feed Mapping Valid. It is completed? And if haven't done, How long it will update status? Please help me!

1
stephen.trumble
Community Manager
14 days ago
S
Contributor I
SonnyContributor I
asked in Accounts and Settings

What methods if any are there for reengaging with customers after 6 months of inactivity?

We recently had to cancel our Klaviyo Payments because of some restructuring within the business and as a byproduct, were unable to utilize the email marketing channel in its entirety for the last 6 months.Prior to the service disruption we had a decently active list of about 20k users however, that engaged segment is now down to only 5000 people given the time of inactivity.Is there anything to be wary about when sending out emails again to these customers? Would it be in our best interest to just send a blast out to the entire list and segment based on that email’s performance and go from there? Any help is appreciated!

2
Spark Bridge Digital LLC
Partner - Gold
18 days ago
F
Contributor I
Fri23xContributor I
posted in Accounts and Settings

Digital Products show up as Not Published in Settings

So I just set up an email flow and had to realize that my products do not show up. Learned that they were not published on Klaviyo and then that digital products have “no stock” in Klaviyo. Now I am on a free plan and would need to upgrade JUST to let support know that I need them to change a setting I myself can’t change? I’m sorry but that seems ridiculous. We’ve only just started collecting subscribers and I had Klaviyo installed right from the getgo so the 60day trial is over as well.  So what can I do here without paying 20 bucks just to ask support to put a checkmark somewhere?

1
Taylor Tarpley
Community Manager
21 days ago
B
Contributor I
BjörnatureContributor I
asked in Accounts and Settings

Sending Customer to second klaviyo account

Hello, we have two Klaviyo accounts. One is linked and contains all customer data. We use this account to send campaigns etc. We want to offer our customers added value and only send educational content with the other account. Is there a way to send the customer data from our first account to the other? Thank you very much for your help. RegardsBjörn

5
JamesDonn
Partner - Silver
27 days ago
Z
Contributor I
ZiinooContributor I
asked in Accounts and Settings

Can I connect 1 Facebook account to 2 Different Klaviyo accounts?

Hey! For some reason, when I connect my Facebook account to Klaviyo, I can connect all my ad accounts but only one Facebook page? And the page I actually need to connect doesn't pop up.  Help is very much appreciated.

1
Taylor Tarpley
Community Manager
28 days ago
D
Contributor I
Dan1mosanContributor I
asked in Accounts and Settings

I didn't receive the verification code

I am changing from wix to shopify and when I start need to log in in klaviyo, the code didn’t apear in my email

2
Omar
Partner - Platinum
1 month ago
N
Partner
NerminePartner
asked in Accounts and Settings

Klaviyo Partner Systems Integrator Certificate

Hi everyone,I have been working on the partner certificates available on my portal. While I successfully passed all the exams, I am currently facing challenges when it comes to the Systems Integrator Certificate exam since I don't have any technical background. I am wondering whether it is necessary to pass all the exams to become a certified partner or if obtaining just the Klaviyo partner certificate is sufficient.Thank you, 

2
N
Partner
1 month ago
Y
Contributor I
YukoHopefulContributor I
posted in Accounts and Settings

Whom should I talk to about our account disabled?

We have a challenge!  Our company was a long-time customer of Klaviyo since May 2018.  Sadly, our account was disabled due to our refund dispute.  We are trying to talk to a thoughtful Klaviyo representative who will listen to us.  Who should we talk to?

1
T
Problem Solver I
1 month ago
B
Contributor I
boansanahContributor I
asked in Accounts and Settings

Cannot Upgrade Billing Information

On the Change Plan page, I cannot update my billing information to upgrade to a paid subscription plan. I cannot enter my card number in the placeholder and cannot click on the confirm and pay button. Can someone assist?

1
Taylor Tarpley
Community Manager
1 month ago
Q
Contributor I
queContributor I
asked in Accounts and Settings

how to remove business address from emails

How do you remove business address from all emails?

2
T
Problem Solver I
1 month ago
P
Contributor I
pileContributor I
asked in Accounts and Settings

Sending domain not sending from domain I set up

I have set up and verified my sending domain. I elected for subdomain.rootdomain.com as my sending domain, however, I receive the email from rootdomain.com instead of subdomain.rootdomain.com as the from address.I am confused as in the past I have configured sending domains as subdomain.rootdomain.com and it would appear as such in the inbox.   

1
Taylor Tarpley
Community Manager
1 month ago
R
Contributor I
rmataContributor I
asked in Accounts and Settings

What happens if I change the organization website and default sender email when using shared sending domain?

We are planning on changing the organization website and the default sender email address. We are currently using a shared sending domain. If I make these changes, may keep sending campaigns and flows as regular or do I have wait for a while?

1
Taylor Tarpley
Community Manager
1 month ago
U
Contributor III
USMarketerContributor III
asked in Accounts and Settings

Consent for sending emails in the US

I’ve a list of email addresses of different businesses, I obtained these emails from a friend of mine who works in the similar industry, am I eligible to send newsletters/emails to these businesses and individuals or do I need to consent from each business/individual to send them emails or newsletters in the USA.Want to know the legal aspect over this, would be great if anyone could guide, thanks.

2
U
Contributor III
1 month ago
B
Contributor I
Bar.SeaContributor I
asked in Accounts and Settings

Klaviyo Product Certificate - Referred to as 'holder' rather than my name

Hi everyone, I looked around for a solution but haven’t found one so I am posted here. I completed the Klaviyo product and I can’t wait to apply my knowledge to my work. My issue is that the certificate does not mention my name at all, meaning that there’s no way I can really “prove” that the certificate belongs to me.As suggested in a similar post, I have ensured that my Klaviyo account’s contact information details are set to my actual name.For reference, the certificate states: “This certificate recognises the holder as have completed all requirements for the Klaviyo product certificate.” There is also my certificate number and validity period.Thank you all. 

1
Kylie W
Partner - Silver
1 month ago
C
Contributor I
ChicoGContributor I
asked in Accounts and Settings

How many admin users spots are available per plan? Do extra admin seats cost $ ?

How many admin users can I invite in the standard EMail and SMS plan?Do extra admin seats cost $ ? Is there a link to this info anywhere that I can include in my training document? I’m trying to invite like 20 + people to the admin / content creator roles.Thanks a million!

1
retention
Partner - Platinum
1 month ago

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