Accounts and Settings
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- 533 Topics
- 1,400 Replies
I just made a mistake I integrate it into a wrong shopify store. How can I remove the API key in the theme?
Hello guys, I accidentally integrate the klaviyo of my client to a wrong store, and the pop up it showing already, I saw the API key in the shop, using inspect.I re-integrate it already but still it showing.But I try to locate it in the theme but I can’t see it. THANK YOU IN ADVANCE
Hello Team, May I know the reason why our account has been disabled permanently? before that, We’re just trying to send a preview or a final look in our personal email and then we finally got our final look the campaign was tagged as cancelled. With this, may I request to reactivate our account. Please advise. Thank you!
We would love a ‘pay now’ button implemented so we could pay our bills when needed. The way our company is set up means we can’t always have the money in our credit card account at the time of billing, so every time we need to pay our bill we need to contact support and ask to pay. We’re in Australia so this is out of our working hours, which adds extra difficulty. Are there any plans to add a ‘pay now’ functionality? Or is there another way we can get our card charged when we need it done, not just the automatic charging attempts?
We got someone to help us set up the email and we’re told there are some segment or features are only available ( active on site feature is one of them ?) when we upgrade. On pricing page, the plan is free for accounts with less than 200 subscribers. Can someone share what features are we missing for a free plan ?
Hi, I’ve added the Web Tracking snippet to my site and tested that it works, but unfortunately it’s sending the data to the wrong account. I have 2 Klaviyo accounts, one is for testing and one is for my business. The data from my site is going into my testing account, rather than the business site.Any thoughts? Thanks!
I’m a brand new customer. I create my first email flow and just as I’m about to test it, YOU DISABLE MY ACCOUNT and NO ACCESS TO CHAT?This is a terrible early experience for a business about to launch an e-commerce campaign.I had to send an email. Got a useless response and waiting almost 24 hours later with no solution.SOLVE THIS URGENT. And please enable CHAT for people who are locked out with no reason given.
Hi there,Hope you are doing well. I applied for Klaviyo Partners but unfortunately, I didn't get the partner badge. It's been more than 1-week since I applied for it. I'm a professional freelancer. I work on Fiverr, UpWork, PeoplePerHour as a klaviyo expert. I have helped so many clients and drive revenue for them through Email Marketing. I have already done over 60+ projects. So, I have experience with Klaviyo that's why I thought it will be better if I get a Klaviyo Partner badge will help to get more clients. So, I hope that klaviyo team will help me to get that badge. Really excited to see this.
Hello, I am in the paid plan but customer support live chat is not working. I sent mails to support countless times but nobody is replying. Very poor customer service. Because of the issue I cannot resolve with the customer service, I cannot automate my flows. I am in the paid plan but cannot use the granted features. Please solve it.
Hi Guys,We’ve been going around so many times with the reference documents/guidelines, re-visited our codes and it seems we were able to put in place Klaviyo’s components accordingly since we get a response of code 200 which means “OK - The request completed successfully” in all the tracking events. But among our tracking events only one of them is captured or displayed inside Klaviyo’s Dashboard.1. Activity on Site - OK2. Viewed Product 3. Added to Cart4. Started Checkout5. Placed Order6. Ordered Product7. Fulfilled OrderIs there a way we can figure out why is this happening? We are already losing hope to resolve the concerns. At least if there was an error code pointing to something that is incorrect we could have probably started somewhere meaningful.Would appreciate anybody’s feedback, thoughts or experiences similar to this.Thank you all!
Hi All! I have a kind of weird issue going on, I’m hoping someone will be able to understand it. So my agency manages several clients’ Klaviyo accounts, and I would usually log into my coworker’s account, who has access to all of the clients.Last week, I went in and added myself as an admin for all of these clients, so that I wouldn’t need to login to my coworker’s account every time. Well, it did give me access, as I can see the accounts in the drop-down when logged in to my account. However, when I click on any of these, it acts as though that account is brand new, and wants me to set up everything for each client. Obviously the accounts are already set up, so I’m a little scared to touch anything when logged into my account, as I don’t want to accidentally wipe any of the data. Thoughts? I’m happy to clarify further.
Please Help. I’ve spent hours on hours setting up proper flows for my business and love this service. However, upon attempt to run them my account was disabled. I have tried reaching out to support via the chat but have yet to hear a response. It’s been almost 1 month and my account diable has yet to be resolved.. Can someone please fix this asap, I don’t want to switch services but this is hurting my business not running properly. Thank you so much.
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