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  • 368 Topics
  • 973 Replies
inboxingmaestro
Rank
inboxingmaestro
solved this question

Not seeing revenue results from a campaign

Hey there,2 things you should keep in mind during ESP migration:Ensure migrating not just your customers, but also the blacklisted data (bou...
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inboxingmaestro
Rank
inboxingmaestro
solved this question

Gmail could not verify notice from email

Hi @thepowerofcopy It looks like domain misalignment and authentication related issues.Here’s what Klaviyo recommends:Root domain: mysite.or...
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368 Topics
A
Contributor I
ArnargudnaContributor I
asked in Analytics
Activity Feed not showing events for a long time

We´ve recently starting using Klaviyo to accept events and trigger Flows to send emails. Up until recently the incoming events have shown up pretty quickly in the activity feed. Now however we are noticing the events dropping into the feed up to an hour later - and subsequently triggering the Flow. Why is this happening - is the incoming queue, at any time, throttled?

2821
David To
Klaviyo Employee
Y
Contributor II
YJ LeeContributor II
asked in Analytics
Why is My Added to Cart Not Showing in my Metrics?

Hi there, I believe this question has been answered numerous times but it doesn’t seem to be working for me. So I have already input the code snippet (with Class Notation) into my product.liquid file: & when I go over to Klaviyo > Analytics, I can’t seem to locate ‘Added to Cart’ under metrics: Is there something that I am missing out here?

23847
2
Contributor I
B
Contributor I
blazContributor I
asked in Analytics
Data for added to cart by product metric

Is it possible to create a ‘Cart initiated by product name’ report? ie I want to know which products were added to cart and their related volumes. I’ve been able to run a report to find total checkouts initiated by product name but want the same for added to cart. (I already have the added to cart event set up in Klaviyo)

1151
alex.hong
J
Problem Solver II
jmacmanProblem Solver II
asked in Analytics
Popup Form Submission Tracking

I would like to track when a Form is Submitted from profiles so that I can update the Properties. For example, If a user clicks on an action of a popup form, I want to be able to track and see if they have clicked that action and then update their profile with the with a specific Tag. I have seen the URL Articles here: https://help.klaviyo.com/hc/en-us/articles/360003953111-Adding-Custom-JavaScript-Events-to-Forms. Please let me know if this Code will work: <script> window.addEventListener("klaviyoForms", function(e) { if (e.detail.type == 'open' || e.detail.type == 'embedOpen') { _learnq.push(['track', 'Viewed Form - Tracked Profile', { 'formId' : e.detail.formId }]); } if (e.detail.type == 'submit' || e.detail.type == 'redirectedToUrl') { _learnq.push(['track', 'Submitted Form - Tracked Profile', { 'formId' : e.detail.formId }]); });</script>

4473
alex.hong
PaulZenymarketing
Contributor I
PaulZenymarketingContributor I
asked in Analytics
How to send a Winback flow without sacrificing deliverability?

Say you have a few segments of warm (or not) leads in your list that you haven’t emailed ever since they opted in. You don’t want to just enroll them into your welcome sequence a few months later out of the blue. It would seem a bit odd and result in unsubscribes or spam complaints. A short email explaining why they haven’t received any communication might bridge that gap between unmet expectations and reality. So what’s the best way to do that? Modify the welcome flow by adding the winback email in the beginning, hoping it will be enough. Concern here would be that those who are no longer interested can only opt out by unsubscribing. Some might also report as spam. Send a campaign that asks if they are still interested and provide a way to opt back into the list and then into the welcome flow automatically. This seems like the best way, since you are directly obtaining consent again. But, I don’t know how to set that up technically. Looking for advice on this and technical implementat

4413
PaulZenymarketing
Contributor I
C
Contributor I
Caroline NunesContributor I
asked in Analytics
Transactional Emails

When creating a flow for transactional emails can I add informations from analytics to the email template? like product image, product name, etc.

812
sourabh
Partner
B
Contributor I
BlazJContributor I
asked in Analytics
Why are my Started Order and Placed Order metrics not tracking after I placed an order?

Hello. I just recently moved to Klaviyo from Omnisend and set up everything already, disabled Omnisend plugin in WooCommerce so it won’t fight with Klavyio. After I tried to place order from diferent emails, browsers, phones, computer..I just don’t receive order confirmation email. Moreover when I check metrics for “Started Checkout” and “Placed orders” it doesn’t show any data. Also when I confirmed order I didn’t receive email that order was shipped. On “Activity feed” data also only shows I visited certain product but that’s it. I’m also using filters to send confirmation order for people who place order in Slovenian language and in English language for people outside Slovenia. Never had problems with that filters and emails with Omnisend so I doub’t this problem is on my end. I’m using WooCommerce and my email flow’s were already confirmed.

12525
Taylor Tarpley
Community Manager
S
Contributor I
skazancevContributor I
asked in Analytics
How to find relation between event i sent and internal events like Received/Opened for each email?

Hey everyone! I want to track every email activity to show it in our dashboard. So, i send request to track event “Example Event” and i can see, that in timeline it looks good, but there isn’t any helpful info when i look at “Receive Email” event. Found out, that subsequent events has the same cohort id, but nothing matched with original event.

1303
Taylor Tarpley
Community Manager
bhas
Active Contributor I
bhasActive Contributor I
asked in Analytics
Server IP is in 3 blacklists

Hi, I was running deliverability analysis using this tool (https://www.mail-tester.com/) and it gave my email a rating of 7/10, which is good, but not great. My Spam Assassin score is -1 (lower than -5 and the email is toast). What concerns me is that my server IP is in 3 blacklists Additionally, another major issue is that there are two broken links (which appear to be tracking links not within my control How do I fix these issues and improve my deliverability?

9962
bhas
Active Contributor I
C
Contributor I
Caroline NunesContributor I
asked in Analytics
How to create new event tag for analytics.

How can I create a new tag (event) for analytics? I’m using salesforce commerce cloud.

641
alex.hong
R
Contributor I
reecegriffy15Contributor I
asked in Analytics
A/B split testing after ios 15

As stated above, how can we now A/B Split test subject lines if open rate is now not as accurate of a metric?

2411
Dov
K
Contributor I
KJRDContributor I
asked in Analytics
Certain emails are not being delivered

Hi, Here is the flow we set up. However, Email #4 and Copy of Email #5 are not delivering whereas all other emails have. What is the issue behind this? Thank you for your help!

642
K
Contributor I
Stela
Contributor II
StelaContributor II
asked in Analytics
Customise Email Performance Review dashboard

Hi all, I’ve seen in one of the help centre articles the following screenshot showing this dashboard above the list of campaigns in the Campaigns tab. In my Email performance dashboard there’s the 4th item: Revenue per recipient missing, I have the first 3. Is there a way to add it? I’ve been browsing through articles and menues with no luck. Thanks!

1691
David To
Klaviyo Employee
M
Contributor I
maitranContributor I
asked in Analytics
How to create "Added to Cart" Event with 2 different button class notations

Hi! I’m trying to add the “Added to Cart” Snippet to a Shopify store that has a different button class for the best-selling product (screenshot 1) and the other products (screenshot 2). Screenshot 1 Screenshot 2 This is the snippet that I’ve added to the different product.liquid files and it does not seem to be working (probably the code is wrong): <script type="text/javascript">var _learnq = _learnq || []; var classname = document.getElementsByClassName("btn-theme addToCartButtonMain" or "action_button add_to_cart");var addToCart = function() {_learnq.push(['track', 'Added to Cart', item]);}; for (var i = 0; i < classname.length; i++) {classname[i].addEventListener('click', addToCart, false);}</script> I’ve made sure to add the “Viewed Product” snippet and check that the metric is working. Could anyone help me with this please? The theme is Turbo / Chicago. Thanks a lot!

2882
stephen.trumble
Community Manager
C
Contributor III
Cr.oomppContributor III
asked in Analytics
Why is our View Product Activity Event so low in Analytics?

Hi Klaviyo Team, I’m not sure if my viewed product tracking is correct, hence the question. Currently having only 1-2 individuals viewing my products daily, which is vastly different from my traffic flow.

1051
Taylor Tarpley
Community Manager
Y
Contributor I
yzatolentinoContributor I
asked in Analytics
How is the iOS 15 update going to affect Klaviyo's open rate/activity tracking?

How is the iOS 15 update going to affect Klaviyo'e open rate/activity tracking?

22417
stephen.trumble
Community Manager
W
Problem Solver II
wernstromProblem Solver II
asked in Analytics
Back in stock notification showing on product in stock - BigCommerce/Stencil theme/product options

Hi folks, The back in stock notification seemed to be working fine, but it turns out it’s showing on a product that uses options, and both options are in stock. I have a bad feeling this is going to be one of those situations where there’s a “gotcha” and it will be a case of “cant use back in stock in BigCommerce if you also use options” or something similar. I’m hoping to be proved wrong. Thought I’d reach out here in case someone else has experienced this. The time zone difference means I most likely won’t get a response from Klaviyo until tomorrow morning. Thanks!

1171
stephen.trumble
Community Manager
bhas
Active Contributor I
bhasActive Contributor I
asked in Analytics
Issues with product performance reporting

Hi I have a very n00b question about building a product performance report and I am running into a wall. I need to display order ID on a daily basis and selected the following parameters in a single metric report The output is zilch. Changing the OrderID with ItemName gives me a nicely formatted report, however. How do I add the orderID to this report? I have tried multiple options but none seem to stick.

533
Dov
Leslie Nicole
Active Contributor I
Leslie NicoleActive Contributor I
asked in Analytics
Advice For Switching Email-Service Providers Just Before Black Friday?

I just switched my sign up forms from Mailchimp to Klaviyo last week and I’ve already gotten a few sign ups. I guess I should have thought through this strategy before Black Friday but I happened to see something about it being a good idea to “Warm Up” your list when you switch where your emails are coming from. Do I have time to do that before Black Friday? Am I asking for trouble starting my very first campaigns as big BFCM promotions? I thought about sending my promotions via Mailchimp and ease into Klaviyo, but #1, I was hoping to skip another month of double paying for my newsletters - it’s not a super big deal, but would be nice. Plus, my promotions wouldn’t go to the new sign ups. I suppose I could manually add in Mailchimp. Appreciate any advice on how to proceed. Thanks!

2057
Leslie Nicole
Active Contributor I
David To
Klaviyo Employee
David ToKlaviyo Employee
published in Analytics
Deliverability and Compliance AMAInterview

With Black Friday and Cyber Monday fast approaching, we’re proud to host our AMA (Ask Me Anything) with our Deliverability and Compliance team. Sitting down with us to help you navigate through the deliverability landscape this holiday season is @Apollonia our Deliverability and Compliance Consultant. To level up your Deliverability this holiday season, submit your questions by 5:00pm EST on Wednesday, November 17, 2021 before it closes! Be sure to check back on this post on Friday, November 19, 2021 to see what other Community members are asking, and what Apollonia recommends!

5474
David To
Klaviyo Employee
J
Contributor I
JeeptashaContributor I
asked in Analytics
Can I export all the data in the Dashboard’s Business Health Check?

HI All, Does anyone know if it’s possible to export all the cards and its raw data that’s within the Dashboard’s Business Health Check? Thank you! Robyn

3003
Taylor Tarpley
Community Manager
C
Contributor II
CraigRRContributor II
asked in Analytics
customizing the utm_campaign value WITHOUT "campaign name"

Is it possible to manually or dynamically create a “utm_campaign” value that does NOT include the “campaign name” or “subject line”? Can it just be a unique campaign ID number or the like?

3553
stephen.trumble
Community Manager
S
Contributor I
SGEssentialContributor I
asked in Analytics
Cannot figure out why "added to cart" isn't firing on my PageFly product page?

So I have two things going on: I’m using Dawn 2.0 and I’m using a pagefly product page that displays differently for desktop and tablet/phone. I can’t seem to get the “added to cart” event to work for me. Anyone with similar setups have a work-around?

5141
Taylor Tarpley
Community Manager
D
Contributor I
Deepak SPContributor I
asked in Analytics
Help required in grouping profiles for particular event

Hi, Good morning screenShot 1: For fulfilled order event there is a sum of 264$ happened Screenshot 2: Here it shows total 5 unique profiles trigged this event Screenshot 3: I am trying to group by email (profile property) to get sum of orders from each profile but I am getting no data. Any help will be appreciated. Thanks

521
David To
Klaviyo Employee
K
Contributor I
kendallmorphyContributor I
asked in Analytics
Click Through Rate

Has anyone noticed that their click through rate has significantly decreased recently? Ours dropped a lot in the month of October and I’m wondering if it has anything to do with IOS updates and inflated open rates. Or could it have something to do with image size?

3561
stephen.trumble
Community Manager

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