Analytics

Hey everyone,I am currently trying to run some analytics based on how often someone was active on site. So what I would need at least would be a list of emails and how often they have been “Active On Site”. The only thing I can find is to go through every profile seperately and write down the active on site metric, but that is not doable. Maybe someone can help out.

I’m trying to get the Add To Cart Metric working for my Shopify site (https://bigdill.com) so I can setup a true Abandoned Cart flow vs Abandoned Checkout that is native in Klaviyo. I followed the instructions listed in the Klaviyo FAQ regarding setting up the Add to Cart Metric in Shopify and got it working but is only sending over one product at a time instead of all the items in the cart. Ideally we want to send one abaonded cart email with the entire contents vs an email that just displays one item. A few years back I worked with Klaviyo on this for a different site and was provided with the below code, but don’t quite remember how to set it up. So far I’ve tried adding it to the bottom of our product.liquid page, theme.liquid page, and even tried adding to GTM as a new custom html tag. I’m not sure if my error is needing to change something in the code below for my new site or placing it in the wrong locaiton in the code/GTM. I’m also open to any ways of using the Klaviyo Add to C

hi, I have a transactional email setup for the order confirmation. It has been working ok but lately more and more people are telling me that they have not received the email at all (checked spam folders and all) or they got it in their spam folder. Is there a way that I’m 100% sure that they receive the email please? 

Hi, my client came from Shopify and used Shopify Mail to send newsletter before moving to Klaviyo. Unfortunately no engagement data like open and click per subscribers were passed from Shopify Mail to Klaviyo during the migration. In fact, I don’t think those are available on Shopify Mail.In other words, we have no way to segment subscribers by engagement until we send a few campaigns on Klaviyo.In addition, we have messages that we need to send and can’t really wait a few weeks before sending campaigns.In this case, what we can do to warm the infrastructure the best we can? What’s your recommendations? Thanks!

We recently migrated from Mailchimp, did the warming up process and within that our open rates were high! Since they were performing fairly well, we sent out a few campaigns to our entire newsletter, and have been feeling frustrated and disappointed with the results. Within Mailchimp, our open rates were anywhere from 25% to 40%, and we were making on average ~$600 per email. But since migrating they’ve all been cut in half. Again, we did the warming up process, and everything was looking okay! Are we doing something wrong? Are we missing something?

Hey, so I was calculating my weekly CTR and I found this:When I manually average the CTR we got for the last 7 days’ campaigns we got this: 0.3% CTRBut when I check the dashboard it says we got 1% CTR for the same last 7 days’ campaigns…Why tho? 

Hi Experts, Was their any updates made by Gmail for Privacy. I have just registered on Glockapps and they flagged our emails are going into spam on Gmail. based on the recommendations, i removed unwanted images and shorten the image size to balance 65/35 but the difference is not huge, it is still flagging spam. though the open rate for Gmail emails is 31%.Just wondering if there was any change happened in gmail privacy which is why it is happening? If so should i create a separate segment for gmail customers and start sending text based emails?

Hey Klaviyo Community,Does anyone use Klaviyo Analytics to identify new customers & attribution ? I’ve identified I can find our new customers each day by making a segment on Klaviyo. What is the best method to determine where the sales came from ? I.e Facebook, Google etc Thanks for your help. C 

I’m looking for a way to determine or view total revenue or clicks generated solely by the product recommendation sections in a particular campaign. For example, I want to be able to know how much our recommended products section compared in performance to the general, featured products on a given campaign.Is this possible?

I’m talking about total revenue. Not revenue from email marketing. When we look at total revenue in the Klaviyo dashboard for the last 30 days, it doesn’t match what google analytics has for total revenue. Theirs is about 10% lower. Could it be tax? 

Hi  I recently added the add-to-cart trigger to my klaviyo I want to create an add-to-cart flow using the same flow as my abandoned cart email flow. The problem is that a customer could get a double up of emails if they meet the rules of both; a) the abandoned checkout flow and b) add-to-cart flow.  How can I I merge both flows together, can I create a flow that has two triggers e.g. creating a flow where the trigger is both ‘checkout started’ or ‘add-to’cart’

I’m using Shopify and Gempages. There are two suboourn parameters that I’m trying to trigger for flows:addToCart from a Collection Page Product Removed from CartKlaviyo only seems to track AddtoCart correctly from Product Pages, but not collection pages, so I sucked it up and added the LittleData connection into Segment.io. Voila, I was so happy to get advanced data piped right into Klaviyo as a source, unfortunately, the two parameters I need above require the E-mail parameter to be attached and to the event and LittleData won’t do this.So I emailed support and they sent me some code to put on collection pages from Josh Nelson, but when I put this code in Shopify or in GTM, the code returns an error.Is there anyone using Shopify who can:Successfully track addToCart from Collection Pages Successfully track Remove from Cart Event Successfully integrated Segment.io or another CDP that can send this data ----Code from Josh----var_learnq = _learnq || [];{% assign my_product = ''%}$('.add_t

Hi there,last week Monday I wanted to set up Dedicated Click Tracking according this article: https://help.klaviyo.com/hc/en-us/articles/360001550572-Setting-Up-Dedicated-Click-TrackingAfter adding the described setting I contacted the support. On Thursday I got confirmation that the  records will be activated PLUS the information that SSL is enable – but nothing has been prepared for SSL on our end and unfortunately the instructions here: https://help.klaviyo.com/hc/en-us/articles/360052205052 do not give a solution because none of the three methods apply to us.This leads to the problem that our links in the mailings currently don’t work and we cannot send any emails.Since Thursday I haven’t received any response on my support requests and follow-ups – including my requests to roll back on the whole Dedicated Click Tracking to be able to use the services again!Long story short, as I fail to receive feedback from the support I hope someone of the Klaviyo team here can help me out so th

Hi folks!I’m trying to figure out the best way to calculate revenue from our email list, specifically -  how much of our email revenue is coming from first time customers, versus getting existing customers to buy again.Not 100% sure the best report to run for this. Wondering if anyone has some good advice? Thanks in advance, Daniel

I set up my dedicated domain, but why my emails are not sent from the domain name, but from Default sender email address. What should I do to keep them the same?

I want to add a custom metric or event in magento2. Is it possible? If yes, how can I make it. Problem statement:Currently I have subscriptions in my site. Where the users will subscribe for a product. So I have to get a count of revenue generated in that. So how can I add a custom metric or event for that? The below shown is the metrics which are available pre-defined in the klaviyo for magento. So in this, is it possible to add a custom metric. If so, how? 

DOES ANYONE KNOW IF https://glockapps.com IS A TRUSTED WEBSITE

Does anyone know how to connect/integrate your google analytics to KLAVIYO

Hi!Is it possible to check how many subscribers use tablet PC?

Client Types are classifications that define the channel through which customers reach your site. A Client Type is different from Client Name, which is the exact browser a profile used (i.e. Chrome, Firefox, Safari, etc.).In the Analytics Dashboard, you can choose to produce cards that sort customer data by Client Type to monitor this over time. These client types are defined as:Browser Browser refers to individuals who open your email in a web browser tab. Mobile Browser Mobile Browser details the amount of users who open your email in a mobile browser. Other Other refers to those who open your email via embedded browsers in obscure mobile & desktop apps. None None means that these users cannot be identified. Email Client Email Client refers to profiles that open an email using an email app, such as Outlook. Library Library refers to those who open your email using “headless browsers,” i.e. browsers without a UI, or request-generating libraries used by backend servers.

Please excuse my ignorance as I am not a programmer, but I’m trying to add the Order ID to the PayLoad of the Webhook. I was able to see what the property was inside of Klaviyo, but it is saying that my Syntax is incorrect.Can anyone help me please! {    "email": "{{ person.email }}"        "order.id": "{{ event.id.extra }}"        }  

Hi All, Is Revenue per recipient also tells us how much we can spend on lead gen ads? for instance last month our RPR from emails were $1.19, does that mean this is something we should spend on new subscribers acquisition via paid ads? Is RPR which klaviyo tells is after all the marketing expenses/taxes etc?Aplogise if i am confusing Revenue per recipient with revenue per customer, Klaviyo only shows RPR so i am assuming RPR is also Revenue per customer also? I have read this https://www.klaviyo.com/blog/revenue-per-recipient#:~:text=Revenue%20per%20recipient%20tells%20you,also%20help%20you%20get%20better. it doesnt tell if RPR is a right metric to use for projecting customer acquisition? Can someone please guide about this metric. Thanks,Sunny   

Hey! I want to see my best performing emails by revenue made from them. Is there a way to do this? Like a report or something I could create? Thanks!

Hey there! Just wondering if anyone else uses a 3rd party deliverability service like Validity or SparkPost to certify your IP addresses for safe sending?  What are the benefits you see from using this service?

Hello,In addition to my eshop, I have a physical store.With an API request I would like to add the products purchased by the customer in the store directly into his Klaviyo properties.The ideal would be to display it in the same way as for the customers of my woocommerce (with a collapse) 👇 I've read the developer's doc but there is nothing specific about it ... Do you have any idea how to do this?Thank you,