Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,276 Topics
  • 9,198 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3276 Topics

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Contributor I
SandrineContributor I
asked in Campaigns and Flows

Personalization Variables

I want to address our customers personally, with their first and last name. I would add the following variable:Hi {{ first_name }}{{ last_name }}If I only have the first name or last name or neither, I want an alternative/ fallback to appear like “Hi there” Where do I have to put the default? Thanks in advance! 

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stephen.trumble
Community Manager
2 years ago
M
Contributor I
MattHauthContributor I
asked in Campaigns and Flows

Previewing Add to Cart Flow Data with New Editor

Is there any way to preview Add to Cart Dynamic Data in the new editor? Doesn’t seem like it currently. 

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M
Contributor I
2 years ago
A
Contributor I
alepal27Contributor I
asked in Campaigns and Flows

Abandoned Cart Flow - Pull Product Option's Name

My store is through Big Commerce, all of our products include Variants/Options, so when utilizing the Abandoned Cart flow, it would be helpful to include the size of the product on the email.Is there a way to pull the Products Option Name to include in the title of the Product?I’m not entirely familiar with Klaviyo’s variables, so any help/insight would be appreciated.

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Taylor Tarpley
Community Manager
2 years ago
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Contributor I
stjoadContributor I
asked in Campaigns and Flows

I have a pop-up where users can sign up to receive a promo code. What's the best way to handle this in Klaviyo?

I started by creating a flow that's triggered whenever a user signs up for my "newsletter", but that doesn't make sense to me... If someone makes a purchase, I'm assuming they're automatically subscribed to my newsletter. If that's the case, I don't want them receiving this flow after they've already purchased. If someone signs up via my footer (which doesn't promote the discount), I don't want them receiving this flow. I just want them added to my newsletter. What's the solution here? I imagine this is very common.

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retention
Partner - Platinum
2 years ago
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Contributor I
Nieves 2022Contributor I
asked in Campaigns and Flows

correo electronico

Buenos días soy nueva en Klaviyo y estoy intentando hacer un mail y el cursor se me va por todos los lados y no me escribe lo que quiero. Esto a que se debe? me podríais ayudar por favor?GraciasNieves

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alex.hong
2 years ago
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Contributor I
takahashiContributor I
asked in Campaigns and Flows

Unique coupon error in campaign.

Hello.My name is Takahashi.I would like to include a unique coupon in my campaign.I have issued a coupon and pasted the following code.{% coupon_code 'NAME_OF_YOUR_COUPON' %}However, I get an error.Error statement"Your dynamic coupon cannot be used in campaigns. If you would like to include a dynamic coupon, please contact support to enable the Uploaded Coupons feature."Why is this? I would like support.Thank you. 

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Dov
2 years ago
G
Contributor I
GnuworldContributor I
asked in Campaigns and Flows

WooCommerce Abandoned Cart emails sent out to customers who completed order using Manual EFT

Hi We are running into an issue. It appears that our abandoned cart flow is triggering for users who have already placed an order using the Manual EFT payment option. Our flow is set up like this: 

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Dov
2 years ago
A
Anonymous
asked in Campaigns and Flows

Subscription Start Date Trigger - Meal Plan Notifications

I’m currently managing an account for a company that offers different meal plan subscriptions ranging from a 1 day trial to 3/7/10 and 30 day intervals and options to choose from 1 - 3 meals per day (shopify store).Currently enabled through a custom app is an option for customers to choose when they can start their meal plan (with a buffer of 2 days from date of order placed).Which is reflected as a metafield in shopify order.My question is how do I setup a post purchase thank you flow, based on the start date trigger where my objective is to: 1. Send a notification 1 day before Start date (“Your plan starts tomorrow”)2. Follow up with renewal offers when their meal plan subscription ends (day 3/7/10 or 30)Unable to figure this out with current Date Trigger flows. Also not sure how shopify can communicate this start date to Klaviyo for the event to trigger.Appreciate any helpful responses. Thank you!

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stephen.trumble
Community Manager
2 years ago
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Contributor I
ledelsContributor I
asked in Campaigns and Flows

Who will receive abandoned cart emails

I am setting up the “abandoned cart” flow and am a bit confused on who will receive it. I understand it will go to people who have added to their cart but have not started the check-out process, but will that user have had to signed up for my emails beforehand? ie - will the abandoned cart email only send to customers on my newsletter list? 

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alex.hong
2 years ago
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Contributor I
DJGContributor I
asked in Campaigns and Flows

Why did Klaviyo send my database an old email?

I send emails out every other week or so on average. Here is the process I follow (which I have done since switching to Klaviyo a couple of years ago):Clone existing campaign with matching settings (recipients, etc) Replace Subject line Replace content with new email content Send out tests, await approval After approval, complete the scheduling processEven though the test emails I sent out were correct and approved, Klaviyo sent out the campaign I originally cloned this one from, reverting step 3 altogether. When I realised today, I double checked the test emails that went out, and they were correct.How is it possible that the email content which was previewed was then just completely removed and reverted during the actual send? It’s a huge problem for me as I don’t see an obvious way to workaround this issue, I just have to watch the inbox and cross my fingers that it doesn’t happen again in future?

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alex.hong
2 years ago
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Contributor I
Hylink DigitalContributor I
asked in Campaigns and Flows

Why didn't my campaign send right now

Hi there,I sent 4 campaigns out to test out before doing the real thing for right now and only 1 was actual was sent. Is this normal? 

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Taylor Tarpley
Community Manager
2 years ago
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Active Contributor II
MNgoActive Contributor II
asked in Campaigns and Flows

Dynamic Variables for Billing Address

Dynamic VariablesI am creating a Order Confirmation transactional email, where I am pulling in customer billing address and shipping address via dynamic variables. I can see the information is available in the ‘Preview Info’ under the event properties on a test customer.All information is pulling through correctly apart from the Billing Address Address1 and Address2 variables which isn't showing at all.  The billing and and shipping information is duplicating??   Variables MetricAlso Can I change the Coupon metric to ‘None’ instead of the current False? And the the Discount sum to ‘0.00’? Many thanks!! 

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M
Active Contributor II
2 years ago
V
Contributor I
VHTmeContributor I
asked in Campaigns and Flows

Email campaign can't go to schedule

In my email campaigns it won’t let me click on the schedule or send button.  It is lighter blue/faded out and there’s no explanation there are all green checks that everything is ready to schedule/send.  I have a free plan less than 250 profiles and would be emailing a little over 100 profiles.  I previously had an SMS account temporarily (I never used just signed up in an attempt to get chat support, but the chat support did not materialize so I cancelled it).  Not sure why I can’t schedule email campaigns and why there’s no explanation revealing itself.

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alex.hong
2 years ago
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Active Contributor I
jfcatalanActive Contributor I
asked in Campaigns and Flows

Merge Fields & Okendo Review Body

Hi, TGIF!This may be a little ambitious but I figured I'd ask…We integrated Okendo and Klaviyo, and I'm exploring how we can fully leverage the integration. I was curious if we could pull the user's review body into a follow-up upsell email.The upsell email is easy enough. I have a segment of people who bought X product, have not purchased the upsell, and gave X product either a 4 or a 5 star review.Is there a merge tag that would be able to pull the Review Body into the body of the email? This is what the data fields under Created Okendo Review look like:  Thank you!Jonathan

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alex.hong
2 years ago
JimmieaQuick
Active Contributor III
JimmieaQuick
asked in Campaigns and Flows

fastest way to trigger a flow (to avoid hour delays)

I’m looking to avoid any 1-hour delay in triggering a flow. (I do not want a campaign. Must be automated flow.) What’s the most instant way to trigger a flow so the person signing up gets the email in the absolute fastest time with minimal delay? I know a segment triggered flow can take up to one hour (not acceptable for the situation I am working on). What about list triggered flow? Are those immediate?Are there any other options for triggering FLOWS instantly w/o delays? (Up to 5 min. would be acceptable. But no more. Needs to be instant.) Have read this: https://help.klaviyo.com/hc/en-us/articles/115005233488-How-Segments-Update#what-do-we-mean-by-real-time-1Have looked here: https://help.klaviyo.com/hc/en-us/articles/115005253208-How-Often-Integrations-Sync But this doesn’t apply as I won’t be using integration. People will fill out Klaviyo form to get added. No third party involved.  

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JimmieaQuick
Active Contributor III
2 years ago
J
Contributor III
jdbrngrContributor III
asked in Campaigns and Flows

Format Quantity in Event Variables

How do I remove the “.0” in product quantities? The value from the e-commerce platform only shows “1” 

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M
Active Contributor II
2 years ago
L
Contributor IV
Leo Pure ElectricContributor IV
asked in Campaigns and Flows

Cancelled order revenue reporting

As part of the integration between Shopify and Klaviyo, I was wondering if it would be possible to remove cancelled orders from the assisted revenue reporting. This often inflate results and can lead to wrong insights on campaigns or flows performance. 

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Dov
2 years ago
A
Problem Solver I
armedandgorgeousProblem Solver I
asked in Campaigns and Flows

When setting up similar flows what is the best course of action? And why should 'add to cart 0 times since starting this flow' be a filter for cart abandonment?

Hi, Ive been setting up klaviyo flows and I gotta say i’m having fun with it :) I just wanted to double check something before I accidentally end up spamming my email list.  I have an abandoned checkout flow - trigger: started checkout, and filter: not placed order. I have a browse abandonment flow - trigger: view product, filter: started checkout 0 times, placed order 0 times, add to cart 0 times  I have an abandoned cart flow - trigger: add to cart, Filters: started checkout 0 times, placed order 0 times, add to cart 0 times, not been in flow for 15 days.   I have 3 questions regarding these flows.Firstly: should i have smart sending on for every email in every flow? Would this mean that if someone views a product and leaves they get an email, but if they then start checkout and dont finish they wont then get a further email within 16hours? secondly: for abandoned cart flow - I added the filter add to cart 0 times since start of flow because this is what is reccomended - however I am

1
Dov
2 years ago
A
Contributor I
AmyMyotaContributor I
asked in Campaigns and Flows

Is there a way to sync Typeform answers into emails?

We have a typeform questionnaire that assigns a specific product based on the client’s needs. We want the assigned product to be included in the email and the payment page linked.Is this possible? If not, is there an alternative platform that integrates with klaviyo that would be able to do this? Thanks 

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Taylor Tarpley
Community Manager
2 years ago
K
Contributor I
KiwiCatContributor I
asked in Campaigns and Flows

Issues with Unsubscribe link

Hi all,I’m VERY new to all of this so apologies if there is an easy fix! I have created an email flow and each email has an Unsubscribe link at the bottom.  When previewed the link takes me through to a ‘Place Holder’ page.  How do I fix this so it goes to an unsubscribe page?  I have customised the unsubscribe page in my list but I’m not sure how to link it so it is accessed when the user unsubscribes. Thanks in advance!!Cat  

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alex.hong
2 years ago
B
Contributor I
ballet123Contributor I
asked in Campaigns and Flows

Automatic discount code email not sent out after sign up form submission

Hi all,I’m having trouble with my new email list subscriber sign up form. The form itself is working fine, except after an email is submitted and recorded into the list, the email with the discount coupon code wouldn’t be sent out automatically. I have set up a trigger flow attached to the subscriber list, and the emails have been changed from Manual to Live. I don’t know what’s wrong and Klaviyo support is ignoring my emails. Please helpThank you

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David To
Klaviyo Employee
2 years ago
L
Contributor III
LiisiContributor III
asked in Campaigns and Flows

Referral link without a rewards program

Hi everyone! I have a question about Referal links. I saw people have previously asked about building up a referral program for their site through Klaviyo and for that many wonderful integrations were suggested. Is there anyone who has had an experience with just adding a Referral link to their Klaviyo email without creating a whole program with rewards and such? The main point would be to send our clients the referral link, which they can share, and with any friend who would sign to that email list with that specific link, they would be eligible for a price afterward. That means we should be able to track all the people who have invited their friends to join the list. 

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David To
Klaviyo Employee
2 years ago
L
Contributor IV
Leo Pure ElectricContributor IV
asked in Campaigns and Flows

Show/Hide content block based on someone's device

I’ve got an email in a flow pushing our app and I’d like to show/hide the CTAs based on the mobile device the email is open in (i.e. only show the iOS CTA for iOS phones).  Is this doable? 

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L
Contributor IV
2 years ago
A
Problem Solver I
armedandgorgeousProblem Solver I
asked in Campaigns and Flows

I want to create 3 browse abandoment flows, what happens if someone triggers all 3...?

*** EDIT: my title doesnt relate to my question - I already answered that myself ( ie ive made a single flow) *** Hi,  First question is: is there a way I can make my CTA button url the same as one of the products that they were browsing? second: So basically our website sales can be split in to 3: jewellery, kimonos, and other.  What ive done is made a flow with conditional triggers related each category. first in sequence is: “was viewed product jewellery” - if no, then “was it kimono”. im assuming it will prioritise jewellery products first ( what i mean by this is that if they were viewing loads of items, including jewellery, then they will be sent down the jewellery path only, because that is the first check in the sequence).  So this has got me thinking, and maybe this is too nitty-gritty but ... If I have someone who comes on to the website, maybe they land on a jewellery product page from an ad or something, and they’re vaguely interested - they go off for an hour or so (the fl

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Lina
Active Contributor IV
2 years ago
J
Contributor I
JayHillContributor I
asked in Campaigns and Flows

How Do I Make a Reorder Email?

Hi, I would like to create a reorder email, asking customers to reorder their products they bought in the past. How can I show for each customer the products they ordered? Thanks

3
alex.hong
2 years ago

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