Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,684 Topics
  • 7,447 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2684 Topics

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Problem Solver I
formanProblem Solver I
asked in Campaigns and Flows

How Should I Communicate Shipping Delays to Customers that have Already Purchased?

Hi, I have a questions. I need someone to send an email to all the people who ordered to tell them that there is a delay.Is this possible and could you help me this? And also I just need to send an email to all my customers from yesterday and today. I mean I need to sent to my past customer. What filter should I use in flow filter.

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Klaviyo Employee
2 years ago
D
Contributor I
Daniele_CaglioContributor I
asked in Campaigns and Flows

Abandoned cart message sent 3 times?

hi,sometimes in my profiles messages I notice that it is reported that some flows are sent 3 times. Is it a report mistake or should I be worried?  

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D
Contributor I
2 years ago
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petparlourNew Member
asked in Campaigns and Flows

Why is my browse abandonment getting skipped even with smart send turned off?

HiMy cart abandonment email is being skipped even with smart send turned off.Any ideas how to solve this?I have also turned off Shopify’s abandon cart email. ThanksTom

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P
2 years ago
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ShriramNew Member
asked in Campaigns and Flows

How can I pull the 'only' price into the personalized recommendations and not the 'was' price?

I am running a flow which shows personalised recommendations - but it shows the ‘was’ price. I want it to show the ‘only’ price (the reduced price). Is this something Klaviyo can fix or does it have to be fixed from the WooCommerce side?

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caroline
2 years ago
A
Contributor II
Alex ChoContributor II
asked in Campaigns and Flows

Conditional split (link click + delay)

Hey guys, I’m trying to create a sequence where the reader can click on a button and receive the next email in the flow immediately if they do that. If they don’t click on the link, I want to wait 2 days before sending the next email. This is basically a welcome sequence with the option of “bingeing” through the content (each email is part of a personalised skincare plan).So far I’ve used two conditions for the split: opened email in the last 24 hours and clicked specific URL in the last 24 hours. If they don’t, I’ve added in a 1 day delay, and then I send the next email automatically.Does this look correct to you? Does it mean that they have 24 hours to complete the conditions before they move on to the next step of the flow? This is what a part of this flow looks like atm:  

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A
Contributor II
2 years ago
ajohns
Problem Solver I
ajohnsProblem Solver I
asked in Campaigns and Flows

Display (non-catalog) image based on purchased product in HTML

I’m in the process of coding a post-purchase series based on a flow. I’m editing in HTML view, and not using the drag-and-drop editor; this is a Shopify-powered store.We’d like to cross-sell other products. In total, there are three products, and those products are offered in a variety of sizes. I’d like to show or hide images based on whether the customer ordered an additional product.Product A = the purchased product (static) If the additional product purchased is Product B, show image featuring Product C If the additional product purchased is Product C, show image featuring Product B If they purchase neither Product B nor Product C, they receive both images If they purchased both Product B and Product C, no image appearsThe images that are being displayed aren’t from the Shopify image catalog; they’re entirely different. Since the products are available in different sizes, I’d like to use a standard if/else statement using some kind of lookup function that basically says, “If additi

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caroline
2 years ago
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kwtNew Member
asked in Campaigns and Flows

Dynamic Images blurry?

For some reason our dynamic images in our flows are showing up blurry? These images are crystal clear on our Product pages. Any help/advice would be hugely appreciated

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K
2 years ago
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ColdFusionPetNew Member
asked in Campaigns and Flows

Enrolling Customers manually Into An Email Flow

I  am in early stages of giving away 1,000 bags of our new flagship product, the Frozen Life Bar.  I meet many people individually to drop off the bags, but I need a way to enroll people manually into an email flow since they do not go through the website.  So far I have not seen a way to enroll people manually.  Please help me figure this out. Time is of the essence.

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Contributor II
2 years ago
N
Contributor IV
NikkiContributor IV
asked in Campaigns and Flows

Using "and" or "or" in a trigger filter for a flow

I wanted to include an email in my welcome series flow that offers subscirbers an exclusive discount to a product pre-order - BUT - I want to exclude people who have already purchased this product. (Because they’ll be bummed to have missed out on the discount).  For whatever reason, I can’t preview a trigger filter for an email in the welcome series. (I can only preview the main trigger).  This product has 4 variants.  Would the trigger filters (for that specific email) be: Example 1 + What someone has done or not done  + Ordered Product + Where: Variant Name + Equals: “Hemp” + zero times + over all time AND + What someone has done or not done  + Ordered Product + Where: Variant Name + Equals: “Denim” + zero times + over all time Or would the trigger filters (for that specific email) be: Example 2 + What someone has done or not done  + Ordered Product + Where: Variant Name + Equals: “Hemp” + zero times + over all time OR + What someone has done or not done  + Ordered Product + Where: V

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Klaviyo Employee
2 years ago
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JudiooNew Member
asked in Campaigns and Flows

Create trigger Flow using order fulfilment status

I wish to make a post purchase followup flow with trigger conditions that integrate the orders fulfilment status. I know the email template can access {{ event.extra.line_items.0.fulfillment_status }} However I cannot workout if its possible to use this value in a trigger state (or an alternative equivalent). 

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J
2 years ago
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bath123New Member
asked in Campaigns and Flows

Back in Stock for specific product only

Hi there,We’ve recently signed up to use Klaviyo and have gone through all the integration with our Shopify store and set up some Flows.I’d like to get the Back in Stock flow setup, but we would only require it on certain products i.e the ones that I know for sure will be coming back in stock. Other may be sold out and not to be replenished for a while.Is this possible? I’ve looked through the integration of the Back in Stock button for Shopify but it doesn’t mention only showing it for specific products.Thanks

1
caroline
2 years ago
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Contributor I
brynnContributor I
asked in Campaigns and Flows

How to add one video to email campaign?

Dear all, Somebody knows how to add one video to the email campaign? Can we only insert one youtube URL in it?

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caroline
2 years ago
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BalajiSystechNew Member
asked in Campaigns and Flows

Klaviyo API data extraction

Hi everyone, Am trying to extract data using api for metrics using export metric option. Am able to extract data using python. am getting data for ecommerce integration type metrics such as placed order etc... The problem here is am not able to get it based on campaigns. getting data as a whole for all campaigns. any suggestions on how to extract it based on campaigns??

1
julie.accardo
Community Manager
2 years ago
itdawnsonthegreen
Problem Solver I
itdawnsonthegreenProblem Solver I
asked in Campaigns and Flows

Newsletter subscriber not getting welcome email

Hi,I embedded a single opt-in Newsletter form on the footer of my website and I created a Welcome Series of 3 emails, the 1st email having no time delay; I want it to be sent immediately.I tested the opt-in form by putting my email and hitting the subscribe button.  My email address shows up in the Newsletter list.  All good!However, I did not receive the 1st email.  What could be wrong?Thanks in advance for your assistance!Mel

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itdawnsonthegreen
Problem Solver I
2 years ago
M
Contributor III
mwcs1976Contributor III
asked in Campaigns and Flows

Why Doesn't my Abandoned Cart Flow Send When A Customer Doesn't Check Out?

I had setup the abandoned cart flow, I also notice there is someone add to cart. However, when the customer didn’t check out the cart, the abandoned cart flow didn’t send out the email. Just wonder didn’t i missed out any setting?

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9
2 years ago
C
cbouvartNew Member
asked in Campaigns and Flows

Validation email before confirmation order

Hello everyone,I want to set up a validation link before confirming an order.To explain everything to you, I go through service providers to sell my products. They collect the customers and I take a commission at the end of the month.My partners collect the data and my company processes it. Therefore, I need the customer's consent before I can process the order: hence the validation email.The idea is to put in this email "yes I accept" in order to send the customer an order confirmation.Do you think this is possible?If so, how can I create a validation email and then an automatic confirmation email?thank you,cordially

1
caroline
2 years ago
S
Problem Solver I
stevecachiaProblem Solver I
asked in Campaigns and Flows

Woo Payment Method

Is it possible that after a PLACED ORDER flow is started, the payment method is passed through to Klaviyo from Woocommerce?

3
P
Klaviyo Employee
2 years ago
C
ClementineNew Member
asked in Campaigns and Flows

Update Flow emails in bulk

Hello! I have re-branded and moved from shopify to woocommerce, is there a ‘bulk’ action way of updating our flow emails?

1
E
Klaviyo Employee
2 years ago
N
Contributor IV
NikkiContributor IV
asked in Campaigns and Flows

How to suppress current subscribers from the welcome series flow for a new sign up form

Hello! I’m running a giveaway as a way to gain new newsletter subscribers - but I don’t want to exclude current subscribers from a chance to enter the giveaway. If current newsletter subscribers sign up via the giveaway sign-up form (which will trigger a thank you email, and then the regular newsletter welcome series flow) will they receive repeat emails of the regular newsletter welcome series flow? Or will the welcome series flow automatically know that those emails had already been sent to those subscribers? *I wish I knew a less complicated way to ask that question. Thanks so much for your help 

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N
Contributor IV
2 years ago
M
Active Contributor I
mogwaicoadActive Contributor I
asked in Campaigns and Flows

Variable for 2+ items in "Thank you" flow

Hi everybody.I’ve been creating  a thank you flow and I can’t seem to get the variable for more than one product - There is a default Klaviyo variable but it doesn’t work - {{ item.quantity|floatformat:0 }} and I don’t want to guess how many items someone bought.TIA friends!~Aleksandra

12
M
Active Contributor I
2 years ago
J
Contributor I
Jen_YEBContributor I
asked in Campaigns and Flows

"Since Starting This Flow"

Hi,I hope someone can help me with the Flow Filter “Since Starting This Flow”. I’m confused as to what i really means.Does it mean since the flow was turned on hence the word starting? OR does it mean since a profile entered the flow because he/she started to be in the flow?Thank you!

2
J
Contributor I
2 years ago
D
Contributor I
David ThorntonContributor I
asked in Campaigns and Flows

Contact triggering two flows

Hi, A basic question, if a contact meet the requirements for two flows at the same time, I assume both will be triggered? 

2
D
Contributor I
2 years ago
vitbarreto
Problem Solver I
vitbarretoProblem Solver I
posted in Campaigns and Flows

Naming the campaigns and not getting lost

Hi friends, I want to create a campaign for a product that’s been around for over a year (I am a book publisher). When I went on searching for my previous campaigns in order to find one of the same product, I realized what a mess I made with the campaign names. How do you name your campaigns and how do you organize them? Do you insert the dates, just the main subject of the campaign? Any tips?

1
retention
Partner - Platinum
2 years ago
N
Contributor I
noemiContributor I
asked in Campaigns and Flows

Problems with a flow

Hi all, I created a flow with the following condition:  But When I fulfilled an ordered with the name “Taller de...” as shown in the follow example, the trigger did not recognize it. Could you please let me know, what I am doing wrong?Thank you in advance,Noemí

1
julie.accardo
Community Manager
2 years ago
F
Contributor III
fpriceContributor III
asked in Campaigns and Flows

New and Need Clarifications:

We paid an expert to import Constant Contact and EZTexing into Klaviyo. Then he disappeared.We have added Okendo for product reviews and it integrated with Klaviyo. We are told Okendo doesn’t intigrate with Klaviyo on SMS/SMM and they use PostScript.Can we not use Klaviyo for MSM/SMM if we are using Okendo for product reviews? 

2
F
Contributor III
2 years ago

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