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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,678 Topics
  • 10,329 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3678 Topics
W
Contributor I
Wade B.Contributor I
asked in Campaigns and Flows
Capturing extra information from customers with a survey style form in Klaviyo

We have a growing customer base but have limited knowledge on why they are rating us so highly. We would like to send an email with a simple 7 questions survey that we can then use to match with their customer records.We use to use forms in Privy but not sure whether that can be done natively in Klaviyo or we need an integration. Any help would be appreciated.

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Dov
2 years ago
J
Contributor II
John.ParkerContributor II
asked in Campaigns and Flows
Can you create a control group that receives nothing in a Flow?

Hello,I’m creating a new flow that is testing out a variety of different emails. Is it possible to hold out a control groups, so a few people who qualify for the flow won’t receive anything?  Thanks,John

3091
Dov
2 years ago
F
Contributor I
fcp2021Contributor I
asked in Campaigns and Flows
How to send a link to an old campaign?

Hello, I would like to share links to previously sent email campaigns on my website. Is this an option? If so, where in Klaviyo can I fetch the links? Thanks so much! 

22985
Dov
2 years ago
C
Contributor I
chiuauaContributor I
asked in Campaigns and Flows
Different currency in Woo messing with Klaviyo revenue tracking

Hello,We mostly sell in USD but are currently testing some other currencies (EUR, IDR,..) with Aelia multi currency plugin for Woocommerce. So there are some orders that we got in IDR currency.The problem is, klaviyo tracks those as USD purchases (4000IDR = about 50 USD, Klaviyo tracks it as 4000 USD), which completely messed up our reporting.Is there a way we can just at least ignore any orders in currency other than USD in reporting, if multi currency is not available?

743
Dov
2 years ago
S
Contributor IV
sarah.gContributor IV
posted in Campaigns and Flows
Product Based Flows

I am working on creating a flow for people who have purchased a specific product. There are over 200 products, is there a way for me to import a list of products to set that up as a trigger? Or do I have to set them all up manually? 

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Jeff Lusczynski
Problem Solver I
2 years ago
S
Contributor I
SamB080Contributor I
asked in Campaigns and Flows
Transfer 'waiting' flow recipients to new email

Hi there, we’re wanting to replace an existing email within a live flow. The existing email has a number of people queued (waiting). We’d like to transfer this queued list to a new email we’re adding to the flow, replacing the original one. Is this possible?

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M
Problem Solver II
2 years ago
S
Contributor I
SezzContributor I
asked in Campaigns and Flows
Campaign v Newsletter

In the Pricing course, the retainer resource on google sheets talks about Email Newsletter and Email Campaigns eg for a basic package, Newsletter x 1 and Campaign x 1. What is your understanding of the difference between a campaign and a newsletter? I know the difference between campaigns and flows. Thanks.

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S
Contributor I
2 years ago
N
Contributor II
Nina W.Contributor II
asked in Campaigns and Flows
How can I create a browse abandonment flow in the NEW editor?

Hi there! I am trying to create a browse abandonment flow for a client utilizing the new editor. Anytime I try to use Klaviyo’s pre-built flow, it defaults the template to the old editor. All of our templates were built on the new editor, and  I can’t find a way to utilize the pre-built event data in any of these. Making the browse abandonment blocks from scratch has proven to be challenging for me. Does anyone have advice? Am I missing something? Thanks!

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alex.hong
2 years ago
R
Contributor II
RaspadaContributor II
asked in Campaigns and Flows
Customer does not continue flow after confirmation

I have created a flow that is triggered when a member is part of a segment. Checking the preview of the rule correctly tells me that 2 members are qualified for the flow. But when a new member is joined, nothing is done. I show detailed video to show this problem, hope someone help me. https://jumpshare.com/v/LH1IMLKGMzKFc4rrxCCA Thanks in advance

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K
Contributor I
2 years ago
A
Contributor I
asempertContributor I
asked in Campaigns and Flows
New Template: Linking To Product Page Not Saving

Hi!I’m having an issue getting my product title {{ item.title }} to link to the product page in my abandoned cart flow. This is in the dynamic product block that shows what the contact left in their cart. Every time I try to enter this - it won’t save and I get the ‘saving’ spinning wheel of death.I’ve tried: {{ organization.url }}products/{{ event.extra.line_items.0.product.handle }}I’ve tried: {{ organization.url }}products/{{ item.product.handle }}I’ve also tried putting in the company website: https://www.companysite.com/products/{{ item.product.handle }}  Still… nothing is working. Any insight here. However, when I do try just the company url - https://www.companysite.com it saves and works fine.

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alex.hong
2 years ago
M
Problem Solver I
MarcDProblem Solver I
asked in Campaigns and Flows
Back in stock custom fields

We got the back in stock flow working in our Shopware 6 shop.But we run into an issue where we want to know the language/store/storefront on which the customer subscribed to the back in stock list. This so we can communicate in their language.Just got off the chat with support and David C. helped me with the email template question I had, and said that for the above issue, it would just be a simple question of adding an additional field to the call.We tried it:curl 'https://a.klaviyo.com/api/v1/catalog/subscribe' --data 'a=ID&email=test@klaviyo.com&variant=970997f8f2384dbaa2a727ea486590ed&platform=api&language=Nederlands'I get a success message, the email gets added to the back to stock.   But language or any additional field we add, does not go through.Any suggestions?

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alex.hong
2 years ago
R
Contributor II
RaspadaContributor II
asked in Campaigns and Flows
Restart Flow edited

I need to restart a modified flow, because I realized that something was wrong. When a profile has already run a flow, and the flow is modified because we realize it is wrong, when we modify it, how can we rerun/restart it in order to verify that it works correctly? Thanks in advance

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R
Contributor II
2 years ago
N
Contributor I
NingContributor I
asked in Campaigns and Flows
Why is my birthday flow not sending any emails?

Hello, I have activated a birthday flow with unique coupon codes embedded on 22 Jun evening. However, when I checked the flow earlier today, I noticed that no email was sent out as you may see in the screenshot below. In addition, the only person on the waiting list is my personal email (I have manually adjusted my birthday to 24 Jun to better check whether the unique coupon code is working smoothly).Truly appreciate if someone can help me understand why the flow isn’t sending emails. Should I create a new birthday flow and activate it instead?p.s. The other flows are all running normally  Thank you,Ning

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Dov
2 years ago
K
Contributor I
kchungContributor I
asked in Campaigns and Flows
Is there a way to send a campaign over multiple days?

I know Klaviyo can send campaigns over multiple hours but I was wondering if there was a way to send a campaign over multiple days. We are trying to spread out the send over multiple days so shipping doesn’t get overwhelmed with orders all at the same time.

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K
Contributor I
2 years ago
A
Contributor IV
AndrewKContributor IV
asked in Campaigns and Flows
Products in Product Block all display price as $0

Hello!When using a Product Block (in a flow or campaign email) and selecting the product price option, it shows all the products as $0.I’m using Magento 2.See example here:Product Block prices appear as $0 Here is my data feed if that helps at all:Data feed 

4974
A
Contributor IV
2 years ago
W
Contributor I
WarrenS62Contributor I
asked in Campaigns and Flows
Question: sending a trigger email after a click action

I’ve written a Welcome Flow and some of the emails will go to blog content.If someone clicks to go read the blog page, I have a follow up email to send an offer for a related item.I’m using “Click Interest” as intent.And have set the following (XXX is the Click Interest value I have entered to look for, and ZZZ is the website/blog destination){% update_property_link 'Click-Interest XXXX' 'true' 'www.ZZZ.com/BLOG-PAGE' %}I see that the Click Interest value is being registered, but 100% of the triggered emails are being skipped…I’m at a lost as where to look to next.Any thoughts would be greatly appreciated!Thank you!Warren

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W
Contributor I
2 years ago
A
Contributor I
aman_adscellentContributor I
asked in Campaigns and Flows
Why are so many emails skipped in my ATC flow

 Why are 10x emails delivered after 20hrs?

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stephen.trumble
Community Manager
2 years ago
A
Contributor I
AugustContributor I
posted in Campaigns and Flows
Onboarding of a Coach in our Agency

I had a meeting with an ambitious coach with a fantastic vision of helping men save- and get past a marriage.Even though he has a low budget and no traffic, we choose to help him anyway.The website is made on WordPressIt is a 12-week program, and the price is $3.000 per entrance.Our fee is a percentage of every saleMy thoughts to get leads is first of all to:Make a quiz as a top funnel to make people aware of their pain with their current marriage (Give your email to get a conclusion with the current condition of your marriage) Pop-Up (Free value to sign up for a newsletter) Embeds - Sign up for a weekly newsletter Facebook Ads Retargeting (Very limited budget)My questions are:What is your approach to getting leads with a low budget?   How can I track sales the best, as it is usually over a sales call, that they buy the course? (We are as mentioned performance-based)   Your thoughts on MUST-HAVE Flows and Emails in general?   He has an Email list of 18.000 he scraped off the internet,

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alex.hong
2 years ago
D
Contributor IV
dharmeshsbContributor IV
asked in Campaigns and Flows
Automating contact entry on date-based flows

Hi,  I have an EmailAutoStartDate set to 03/01/22. As you can see in the tests below, none of the flows were populated despite Klaviyo’s mention of “Klaviyo checks if someone qualifies for a flow daily via a check that runs a full day in advance.“ in this article https://help.klaviyo.com/hc/en-us/articles/360054240252.  I need contacts to enter this flow automatically without any manual intervention via manage flow > back-populate. Now the question is how do I do this:I change the flow tigger to repeat monthly (as shown by green arrow) instead of yearly so every month new contacts enter the flow? Or there are other ways to achieve this automation? 

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David To
Klaviyo Employee
2 years ago
I
Contributor I
isworksContributor I
asked in Campaigns and Flows
Can Flows use Smart Send Time?

I’m aware of how to use Smart Send Time with campaigns, but it's not clear whether this option is enabled, disabled, or toggleable for Flows. I would *like* to have it available for flows but I can't seem to find any information about this.  Note that I am talking about Smart Send Time - the feature that optimizes the time an email is sent based on the recipient’s time zone/behavior - not Smart Send, the feature that ensures someone isn’t getting too many messages per day.

2451
Taylor Tarpley
Community Manager
2 years ago
C
Problem Solver III
chrisBProblem Solver III
asked in Campaigns and Flows
Consolidating Customer Events in Flow

Hey All 👋First post so sorry if i’ve missed this in the forum...Wondering if anyone has tried to consolidate events for a customer into single email?We have multiple event type (“view_products” and “Add_to_cart” for example) which are independent events, what I would like to do is consolidate these events into a single email (effectively looping through the customer events).I could probably write a script on my server side to do this, or do this via segment but figured I would save the MTU’s if there was an easier solution. im also not against firing one event and then performing a lookup to the customer to see the events within a set period of time.  preferably not trail-blaze this one… 😂 

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Dov
2 years ago
A
Contributor I
Ash.kContributor I
asked in Campaigns and Flows
Browse abandonment is not populating

Hello,I am having issues with my browse abandonment emails not populating.  I can see from the analytics that data is being collected, however data feed doesn't seem to be flowing the info through to the email in every case (see photos below).  Can anyone help me trouble shoot how to fix this? 

702
A
Contributor I
2 years ago
S
Contributor I
StevenCDContributor I
asked in Campaigns and Flows
Abandoned cart flow - multiple add to cart events for 1 user

Hello, I am setting up a flow for people that added to cart and did not purchase or started checkout.I am using the predefined flow in the flow library.I have some customers that are adding multiple items in their cart and it seems that this will create multiple events for that users, vs. 1 event with multiple product.Is it normal or a set-up problem on my store?The issue it creates is that:the trigger (add to cart) will potentially send multiple emails to the same person (manageable through flow filters and smart sending),  I can only link show product in the email I will send to the customer during the flow (vs. showing all the items added to the cart, like on the abandoned checkout flow) I am not sure what product will be shown in the re-reminder I will send in that flow to the same customer. it might be another one compared to the 1st email I have sent.Am I doing something wrong? or misunderstanding how the flow will work?Thanks.Steven 

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C
Problem Solver III
2 years ago
D
Contributor I
dten11112Contributor I
asked in Campaigns and Flows
Why isn't Klaviyo tracking conversions?

I recently created a discount for my abandon cart flow.In Shopify I can see that 2 discounts have been applied and in Analytics I saw that at least one conversion has been attributed to Klaviyo.I was not able to find any conversion data directly in Klaviyo to confirm this besides the “Total Revenue” section.I have tested all events including purchases and they are reporting just fine so I was wondering what the best way to troubleshoot this.  

8773
D
Contributor I
2 years ago
P
Contributor III
PkirbyContributor III
posted in Campaigns and Flows
Klaviyo, please fix the test email process

There are simply too many steps required to send a test email for a campaign:1. Go to the campaign content2. Click "Edit email"3. Click "Preview email"4. Select "Send as an email" instead of the default "Show directly in Klaviyo"I can do this in HubSpot with one click, and every other ESP I’ve used has had a similarly simple interface.If Klaviyo wants to be taken seriously as an email platform, they need to get the basics right.

611
alex.hong
2 years ago
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