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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,678 Topics
  • 10,329 Replies
Lina
Rank
Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3678 Topics
T
Problem Solver I
tracingrobotsProblem Solver I
asked in Campaigns and Flows
Can I Consolidate multiple signup forms into one flow?

Is there a way to consolidate 4 signup forms (each with a different offer) and 4 giveaways lead gens (ads linked to embedded quiz linked to klaviyo) into ONE FLOW? Or do I have to have separate Flows and Lists? The purpose is to build our list.  Thanks! Todd

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T
Contributor I
2 years ago
M
Problem Solver I
MaxwellProblem Solver I
asked in Campaigns and Flows
Flow to Flow

Possibly an incredibly stupid question.I have a welcome series. After 8 days, the welcome series is over. So, I want the people who have completed the welcome series be put in the next flow which is a nurture series.What is the best way to go about this? I can’t seem to figure out how to move people from one flow to another. Do I need to tag all profiles that have completed the welcome series or something and add that as a trigger? Not 100% sure how to proceed…Thanks!

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M
Problem Solver I
2 years ago
S
Contributor I
sabamadContributor I
asked in Campaigns and Flows
Entering a flow after fixing an email address error

Hello - I have noticed that sometimes people are making a mistake and entering their wrong email address. For example instead of putting .com they may misspell it and write .con. As a result they are not entering any email nurture campaigns. What is the best practice for fixing this? Once I manually fix their email address they do not appear to be re-entering the flow. Any recommendations on the best process to fix this moving forward?

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Omar
Partner - Platinum
2 years ago
Jessica eCommerce Badassery
Partner
Jessica eCommerce BadasseryPartner
asked in Campaigns and Flows
Feature Request: Allow Subscribers to Trigger Flows More than Once

Override limit of only sending segment triggered flows to same subscriber once on a flow-by-flow basis. In some cases I want the subscriber to go to the flow each time just like they do with metrics.Example:When someone reaches a rewards points threshold If I’m giving away a PDF download and they forget they already signed up for it

5463
Taylor Tarpley
Community Manager
2 years ago
N
Contributor III
nayanisakina99Contributor III
asked in Campaigns and Flows
Coupons to Dynamic Feeds

How to attach coupon codes to dynamic feed products?

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alex.hong
2 years ago
A
Contributor I
adioneContributor I
asked in Campaigns and Flows
Can't edit or preview emails in flow

Hey,I’m having an issue editing and previewing emails in a browse abandonment flow. I simply get an error message (see below in Danish). It also happens when my colleague tries to send me a preview email. When I try to open the email, I get the same error message.  Does anyone know what could be wrong? It is only this one flow it happens with. All the others are fine. Thanks,   

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Dov
2 years ago
N
Contributor I
NadraContributor I
asked in Campaigns and Flows
Flow email sequence not working

Hi all - we just launch our brand on Shopify with a carefully mapped out flow of emails. over teh last few months/weeks we’ve noticed that some of the emails are not being delivered to the recipients. Not sure why, despite the 5 day delay on our emails some of them haven't gone out and it is well over 2 weeks. Can someone please help?ThanksA

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stephen.trumble
Community Manager
2 years ago
I
Contributor I
ihra23Contributor I
asked in Campaigns and Flows
Emails sending twice

Hi, We have noticed that a number of our emails (flows and campaigns) are being sent and received twice by some recipients. Any ideas why this may be, and why smart sending would not have picked this up?Thanks 

11611
David To
Klaviyo Employee
2 years ago
C
Contributor I
CindyContributor I
asked in Campaigns and Flows
Is there a way to create unique discount code for one product only in one email?

Hi guys, I’m currently trying to create a browse abandonment flow and I was wondering if there’s a way I can create unique discount code specifically for the customer’s viewed product only? For instance:A customer viewed a product and abandoned the site and triggered the flow. I would like to send him a special 5% discount that is ONLY APPLICABLE for the product he viewed, and the discount only lasts for 3 days.  If there’s a way, would I need to manually create unique coupon for each customer who is in the browse abandonment flow? Any help would be much appreciated. Thanks. Cheers.

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N
Contributor III
2 years ago
O
Active Contributor I
orilehaviActive Contributor I
asked in Campaigns and Flows
Can you create a trigger flow for multiple purchase at a POS location?

In order to create a specific flows for each POS location (using Shopify POS), the way I do it now is to tag each customer when he buys in a certain location and each location has a segment that way. So once the customer joins the segment, he enters a flow. so this way works only for the first purchase in a specific POS location.Any thoughts about how to trigger flows according to second or third purchase at a POS location? Or how to create a segment for preferred POS location, and not by asking the customer for profile preference. (for example, the store where she bought the most, or spent the most)  thanks! 

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alex.hong
2 years ago
K
Contributor I
KdahlContributor I
asked in Campaigns and Flows
How to trigger an email flow with a Signup Form

I have set up a 10% off coupon Signup Form in Klaviyo. I would like to use anyone that submits their email address to this Signup Form popup to then trigger the email Flow I have created for these visitors. But when I go to choose the trigger for my Flow the Signup Form list does not show up. 

617013
alex.hong
2 years ago
N
Contributor III
nusrathContributor III
asked in Campaigns and Flows
event variables

hi,I'm looking for the variable for when someone return an order, It will pull in the item name price and image of the item when someone views the email.Big commerce is the ecommerce platform here.please tell me how to set up an email like this.I am a begginner in klaviyo.Thanks

8421
David To
Klaviyo Employee
2 years ago
J
Active Contributor I
jadebiscuitActive Contributor I
asked in Campaigns and Flows
How Do List data types work when adding a custom property in a flow?

Hello, I am working on a project for a client and trying to find an efficient way to tag customer profiles with a specific property. The client makes childrens adventure maps for different towns and cities. They would like me to tag everyone who places an order for a specific map.So in my head, adding a different custom property per map, is too messy. If someone buys 50 maps, they will have 50 custom properties on their profile and this becomes a pain to utilise in segments. So I thought about using lists so the custom property would look like this instead Map Purchase = [“Map A”],[“Map B”],[“Map C”]Now to create a flow to automate this - I have done the following:I made this draft flow thinking I need to add the new custom property first and then update it with the correct town/city name. So I did a create custom property at the top below the trigger where Map Purchase is Yes [list]. Then after the splits which will look for a specific map collection, use an update profile property to

6673
J
Active Contributor I
2 years ago
R
Contributor I
RhinocommerceContributor I
asked in Campaigns and Flows
dd to cart trigger (Metric) not working for Loft Theme 2.1.0 (Shopify)

Hello Everyone,I know this question has been raised a lot of times, but I can’t figure it out. I am currently using the Loft Theme 2.1.0.Currently, the add to cart trigger (Metric) is not working. I’ve posted all the Code in the main-product.liquid (Sections) because the LOFT theme does not have a product.liquid. and i was instructed the the theme developer to do so. Here are the screenshots of what I did. Any assistance would be much appreciated! Thank you!Add To Cart Button Class Code (According to Inspect)Main-Product.Liquid   

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R
Contributor I
2 years ago
N
Contributor III
nusrathContributor III
asked in Campaigns and Flows
How do you set up a flow for returned items?

Hi,I want to create a work flow in order to inform  the customer about the return of order along with order id,return item details etc.is it possible to create such a flow .ThanksNusrath

6912
N
Contributor III
2 years ago
V
Contributor I
VoldeyeContributor I
asked in Campaigns and Flows
How to Get First Purchase date?

Hi, I want to make a first purchase anniversary flow. But I don’t know how to collect first purchase date as a profile property. anyone can guide me?

16021
David To
Klaviyo Employee
2 years ago
L
Contributor I
Logan SBContributor I
asked in Campaigns and Flows
"AfterShip Returns" and Klaviyo integration

Hi there,My business is a clothing subscription box service. Customers pay a styling fee,  and we send clothes out to them to try on, decide what they’re keeping, and send the rest back. Then, we charge them for whatever they’ve decided to keep. The fact that items aren’t paid for when they go out in a delivery has made a lot of our workflows/automation very complicated. We’re currently trying to figure out:We have a flow set to send an email to customers the day their package is delivered (to them) that reminds them they have 5 days to try on their things and get their returns back in the mail to us. They’ll be using a prepaid return label that comes in their box. 4 days after their box arrives, that same flow is set to remind them to have anything they’re returning in the mail be “tomorrow.” Will Klaviyo communicate with AfterShip Returns about that prepaid return label?Specifically, can we set a Conditional Split in Klaviyo to remove anyone who has already used their prepaid label f

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L
Contributor I
2 years ago
G
Contributor I
Gabriel L.Contributor I
asked in Campaigns and Flows
google reviews

Hey everyone, Was wondering if there's a way to integrate with Google so we can create a trigger for when someone leaves us a review on my client's Google page?

14361
D
Contributor I
2 years ago
N
Contributor IV
Nicolas Aguilera
asked in Campaigns and Flows
Create Flow for duplicate emails

Hello community.How can I leave a Flow configured so that it sends as many times as necessary regardless of whether the email entered by the user is repeated?I have a Klaviyo Signup Form inserted in my Shopify page, in order to attract potential customers, when testing with the same email I need the email to be sent again and again, as many times as necessary.Can someone help me with this.I understand that a custom metric can be created, but nothing more

2601
alex.hong
2 years ago
A
Anonymous
asked in Campaigns and Flows
Add button in email that has dynamic URL connected, based on Custom property

Hi!This is almost difficult to explain but here we goI have a list that is populated via Google sheets → Zapier One of the Custom properties added to each profile is a unique URL I want to find a way to include this unique URL, for each respective profile, in one of the emails in a flow Prefereably I would like it to be a button, that links to their unique URL that they have as a custom properyDoes that make sense?I have been looking at dynamic properties etc. but I can’t seem to find exactly what I am looking for. Best, nybrob

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David To
Klaviyo Employee
2 years ago
K
Contributor IV
kimmiaContributor IV
asked in Campaigns and Flows
Klaviyo's mail sending service provider

 hello, i want to know which email sending channel klaviyo  is using.thanks~

1631
Dov
2 years ago
A
Contributor I
anagaby_gomezContributor I
asked in Campaigns and Flows
How to exclude subscription orders from the revenue reports?

Guys I have some clients subscribed to my coffee program and I’ve been sending some marketing emails and realise that klaviyo took those orders that were in those days (by coincidence) and took like “$100” in sales and attributed it to the email campaign. This is not accurate because I know they’ve been automatically charged by our subscription program so they didnt buy because the campaign. How can I exclude this purchases from the campaigns report to make it more accurate? Im using the appstle subscription app for shopify. 

5591
alex.hong
2 years ago
D
Contributor I
dhruvmContributor I
asked in Campaigns and Flows
Optimizing custom HTML/CSS for mobile view

Hey,So I custom coded my email using HTML, but that code is not working out that well for the mobile version. Is there any way to custom code separately for the mobile version and the desktop version? Thanks

7534
D
Contributor I
2 years ago
N
Contributor IV
Nicolas Aguilera
asked in Campaigns and Flows
How do I create a metric so that when the client re-registers with the same email?

I need to activate a flow for clients to update their data in my Signup Form inserted in my web page. Since my clients currently update their data, but the current Flow does not send that email again and they gave me the information that a Flow must be done based on metrics

1652
N
Contributor IV
2 years ago
H
Contributor IV
Hey KarenContributor IV
asked in Campaigns and Flows
Welcome flow #1 and #2 sent. But #3 did not. What am I doing wrong?

I created the first two emails in my Welcome Series and they sent out fine.  I was late creating email #3 so changed the default wait time to accommodate when I finally finished email #3 which would make it send on Day 9.  But it didn’t go out.  Everything looks fine to me.  It’s live, etc.  I don’t know what to do now.  

716
H
Contributor IV
2 years ago
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