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I want to address our customers according to their gender:Our customers are sorted by gender (we are using the Shopify App Customer Gender), so every customer in Shopify is linked to a female or male tag. What do we need to do that we can address women and men with a different salutation?Dear (Mr. or Mrs. - depending on male or female tag) {{ last_name|default:'friend' }}Example if a customer has the male tag: Dear Mr. xyIf a customer has a female tag: Dear Mrs. xyThanks in advance!
Hello Has anyone had success in changing the layout of the Klavyio Default Layout?I want the image on top, and text underneath - which is much better for mobile.When moving the code into a text box, the emails didn’t pull though the Shopify data (as 2nd image) Help
I want to add a flow trigger filter to eliminate people from the flow that have ebay in their email.Is this the correct configuration?Properties about someone > email > doesn’t contain > ebay I also have these two options in flow filters:$address1 and $source - Can anyone explain what these two mean? Fiona
In our service, we send a discount code once in a few days. I want to remind the users every time and notice that the discount code is almost expiring automatically by setting up a Flow. Moreover, I want the reminders to be sent only to those who received the discount code earlier, and only to those who didn’t use the discount code.
hello when I create an abandoned cart campaign the emails are not sent even though the campaign is well configured. Only test emails are sent can you help me?
Hi, I’d like to create a flow for our VIP customers, wherein once a month they would receive an email with a 30% off discount code I’d like the flow to go out on a specific date of the month say the 15th of every month but as far as I’m aware this isn’t possible? I have the segment established but is it correct that you can’t send flows on specific dates? Thanks in advance!
I used the Klaviyo time syntax to setup time related event : {% today "%Y-%m-%d" as today %} {{ today|days_later:5 }} However I realized it is displaying in UTC time , is it possible to switch back to local time ?
Hello,i currently set up the klaviyo by using the build in flows and i love to work with it. I want to ensure, that my Shopify subscriber do not receive the welcome serie mails. So how i have to do my flow setup for this requirement? There is no filter which allows me to set up a start date. Hope you can helps me!
Hi, I’m using the Social Links component in the email builder to create this block using custom icons. Is there a way to change the font used? It’s defaulting to Helvetica which italicises in Outlook, so I need to change it to Arial. All font styles in the global styles are set to Arial, and there’s no option in Block Style to change the font. Any ideas?Thanks, Tom
hallo,bei der Einstellung der email für Abgebrochene Warenkörbe.Bekommt der Kunde nach 30min eine email , wenn der Kunde auf de erste email reagiert und was kauft . bekommt dann diese Kunde eine weiter email von mir ?? oder bekommt er keine Email mehr wenn er schon auf die erste Email was gekauft hat ? ich habe dann eine weiter email eingerichtet wenn der Kunde bei der ersten email noch nicht gekauft hat .Zum Beispiel Kunde bekommt nach 30min erste Email. auf die email reagiert Kunde nicht nach 24stunden bekommt der Kunde 2 email
Hi there! I got my benchmark statistics and I am having issues with my browse abandonment bounce rate. Does anyone have any suggestions on how to improve this? Thank you!
Hi! So I got an automation from an ecomm business using Klaviyo and Shopify that was based off searching a specific product onsite. The email was essentially “we saw you searching for this on our site!” Does anyone know how trigger such an automation? I’m guessing it may involve APIs. Thanks so much!
I am trying to setup a paid monthly subscription via stripe. Our website is built on Webflow and currently they don’t offer subscriptions so ecommerce through them isn’t possible yet. So until then we just link buttons to a stripe checkout to capture the payment details.We are trying to use Zapier to automatically add them to our list inside Klaviyo which will automatically send them a welcome email and sms. The email has always worked fine just not the sms. I was told to use this article to help with that https://help.klaviyo.com/hc/en-us/articles/4407486310683-How-to-Send-Consent-to-Klaviyo-via-Zapier#troubleshooting-tips5 . I set it up but now I’m not sure what the Zap should be to get the info from Stripe to them send the consent/subscription to Klaviyo.
We advertise in Facebook,this is our landing page:https://www.cozyfash.com/detail?id=b2620116-b95d-42c8-8fdf-1eb8d249892e&path=ak_5684ftc193_ym&atm=1&cl=ro_ro&u=23849973424720762&aid=23849973424790762I want to create an Abandoned Cart Flow,our order process is as shown below,when someone submit his Email,but not click”placed order”,start the flow,Thanks for your help.
Hi all, I would like to include an conditional trigger split of the fulfillment status (we using shopify) in my already existing customer thank you flow. So if the fulfilment is completed customers get the planned mails of the flow and if not they will get an information about the delay. Following adding another trigger of the fulfillment status in the flow a few days later and if the order is fulfilled they get the planned mails of the flow. Can someone help me in this case? Thanks so much in advance! Natascha
I am setting up a back in stock flow for my BigCommerce website. I added the script and it has collected emails. Below are the 2 issues I am having with the back in stock flow and script.The “notify me when available” button appears on one product that is out of stock but not another that is similar. Everything on the back end is the exact same for these two products, yet the green one does not show the “notify me when available” button. Below is my script code (without account information). <script src="https://a.klaviyo.com/media/js/onsite/onsite.js"></script> <script> var klaviyo = klaviyo || []; klaviyo.init({ account: '', list: '', platform: 'bigcommerce' }); klaviyo.enable("backinstock",{ trigger: { product_page_text: "Notify Me When Available", product_page_class: "button", product_page_text_align: "center", product_page_margin: "0px",
Hlo, How can I check how many profile triggered particular flow.
Hello, I’m currently in the process of setting up a replenishment program for a number of different products. We want these emails to be personalised based on the different products replenishment times and therefore have decided not to take the dynamic approach. This being so, I wonder is there is a filter to add into the flow where it excludes the customer if they are already in another flow so that they don’t receive multiple flow emails in one day but still receive any campaigns sent out on that day? Thanks, Laura
Hello! We’ve got fulfilment issues and are looking to ‘pause’ our flows as they are promotional emails.The flow contains 7 emails across 100 days. Ideally we’d like to ‘freeze’ the activity so that if someone is queued up to receive email 2 they, they stay there and don’t flow through, and once we’re ready to put the flow back live, we can manually send out emails to queued people (without them being queued up for multiple emails) and resume the activity from where it was. I’m aware that emails can be put on ‘draft’ but I believe that doesn’t prevent people from ‘flowing through the flow’ so someone might end up being queued up for multiple emails (depending on how long it’s paused for). Has anyone got any idea of how best to approach this?
I’m currently managing an account for a company that offers different meal plan subscriptions ranging from a 1 day trial to 3/7/10 and 30 day intervals and options to choose from 1 - 3 meals per day (shopify store).Currently enabled through a custom app is an option for customers to choose when they can start their meal plan (with a buffer of 2 days from date of order placed).Which is reflected as a metafield in shopify order.My question is how do I setup a post purchase thank you flow, based on the start date trigger where my objective is to: 1. Send a notification 1 day before Start date (“Your plan starts tomorrow”)2. Follow up with renewal offers when their meal plan subscription ends (day 3/7/10 or 30)Unable to figure this out with current Date Trigger flows. Also not sure how shopify can communicate this start date to Klaviyo for the event to trigger.Appreciate any helpful responses. Thank you!
I send emails out every other week or so on average. Here is the process I follow (which I have done since switching to Klaviyo a couple of years ago):Clone existing campaign with matching settings (recipients, etc) Replace Subject line Replace content with new email content Send out tests, await approval After approval, complete the scheduling processEven though the test emails I sent out were correct and approved, Klaviyo sent out the campaign I originally cloned this one from, reverting step 3 altogether. When I realised today, I double checked the test emails that went out, and they were correct.How is it possible that the email content which was previewed was then just completely removed and reverted during the actual send? It’s a huge problem for me as I don’t see an obvious way to workaround this issue, I just have to watch the inbox and cross my fingers that it doesn’t happen again in future?
I am setting up the “abandoned cart” flow and am a bit confused on who will receive it. I understand it will go to people who have added to their cart but have not started the check-out process, but will that user have had to signed up for my emails beforehand? ie - will the abandoned cart email only send to customers on my newsletter list?
My store is through Big Commerce, all of our products include Variants/Options, so when utilizing the Abandoned Cart flow, it would be helpful to include the size of the product on the email.Is there a way to pull the Products Option Name to include in the title of the Product?I’m not entirely familiar with Klaviyo’s variables, so any help/insight would be appreciated.
