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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,679 Topics
  • 10,330 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3679 Topics
Y
Contributor I
yukonasContributor I
asked in Campaigns and Flows
Add new emails and conditional triggers to a live flow

Hi all,I'd like to add new emails and conditional triggers to a live flow. What would be the best way to make changes without affecting the flow? Should I change all emails to Manual sends? Thanks!

1241
stephen.trumble
Community Manager
3 years ago
S
Contributor I
socialhannahContributor I
asked in Campaigns and Flows
What does "Has placed Order at least once over all time" mean?

...sounds like a silly question, but here I am asking it anyway!This is the configuration on an abandoned cart email sequence using a conditional split that my business is currently running. If the answer to this is yes, I think it will then exclude *anyone* who has ever placed an order with my company from being in the sequence.Others think it will only exclude people who have gone on to purchase as part of this sequence.The difficulty I’m having is that not all users who have added something to their cart are receiving the emails and I think this could be part of the reason - that they have purchased before coming back and abandoning their cart.Any help greatly appreciated!

6044
S
Contributor I
3 years ago
Irrra
Expert Problem Solver II
IrrraExpert Problem Solver II
asked in Campaigns and Flows
How do you hide a block of discounts in an email based on inbox provider?

How to make a block of discounts invisible in master template for Outlook 2010, Outlook 2019? How to register code for Outlook 2010, Outlook 2019?

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Taylor Tarpley
Community Manager
3 years ago
G
Problem Solver I
GoodVibes123Problem Solver I
asked in Campaigns and Flows
Why does the Abandoned Cart for Woocommerce have 'Started checkout zero times since entering this flow' as part of the trigger?

I am just launching my first abandoned cart flow for my woocommerce store and the default Abandoned Cart Standard flow has these triggers set. I get the first two triggers and why they are there but can’t comprehend why the last AND trigger “started checkout zero times since entering this flow” is being used. Wouldn’t this trigger exclude everyone from my flow since trigger 1 is “started checkout”? I believe it’s a trigger to prevent re-entering the start of the flow but I’m still confused. Can someone explain to me what this is doing and if there is a better way? Thanks  

3933
Taylor Tarpley
Community Manager
3 years ago
S
Contributor I
stationerymanorContributor I
asked in Campaigns and Flows
Flow triggered by certain characters in the order number

Hi!I’d like to trigger an email flow when certain characters are in the order number: for example, “E-”. How can I set up this trigger? Thank you! 

1143
David To
Klaviyo Employee
3 years ago
L
Contributor I
lafemmebohemejewelryContributor I
asked in Campaigns and Flows
How do I add a comma into a dynamic tag so that it only shows up if that tag exists in someone's profile?

Hi,I’m trying to create a subject line that reads “[first name], you’re gonna love this!”. If I use the dynamic property of {{first_name|default:''}}, anyone whose first name isn’t entered into their profile will see the subject line as “, you’re gonna love this!”. A little awkward. Is there any way to make it so that comma and space only show if the first name field populates, and not for the default?Thanks!

9813
Taylor Tarpley
Community Manager
3 years ago
A
Anonymous
asked in Campaigns and Flows
How Do I Change my Blog RSS Feed in Weekly Email

I have a blog on Shopify and have figured out (used a Shopify app) to create an RSS feed (with the Featured image and everything I need). I created a flow to send a weekly email with the last 4 blog posts (using the slice:':4' method). Everything is set up, but there is one thing I want to optimize: the articles populating by date. Right now I am using the ‘slice’ method noted above to only show 4 articles, and by default it shows the most recent 4 articles, but what if I only have 2 articles that week? or 5?I’m hoping to find help replacing the ‘slice’ method with some sort of date query. My RSS feed does list articles/items by ‘pubDate’ (ex. <pubDate>Thu, 21 Oct 2021 01:26:39 +0000</pubDate>)I’ve tried:‘feeds.TEA_RSS_APP.rss.channel.item|lookup:'pubDate'|gt:'% current_date % - 7’Trying to just get articles with pubDate greater than “Today” minus 7 days. But that’s not working. Any help here is appreciated! 

5143
Taylor Tarpley
Community Manager
3 years ago
M
Contributor I
Musa DoContributor I
asked in Campaigns and Flows
Back in Stock Flow Button Not Working in Brooklyn Theme

Hello,I want to add the Back In Stock flow button so it shows “email me when back in stock” on the product page. I followed the instructions and read all the similar problem people had in the community page. This post describes the similar problem that I had. I tried the solution in there and stuck at 1 step. I would also check the Add to Cart button. The Add to Cart form needs to be present on the product page in order for the Klaviyo Out of Stock code to work. Some themes may remove these by default when there is no stock. To check if this is there, you can use the following snippet inside of the javascript console:I would also check the Add to Cart button. The Add to Cart form needs to be present on the product page in order for the Klaviyo Out of Stock code to work. Some themes may remove these by default when there is no stock. To check if this is there, you can use the following snippet inside of the javascript console:document.querySelector('form[action="/cart/add"]')If it retur

1473
stephen.trumble
Community Manager
3 years ago
I
Contributor I
I-RokContributor I
asked in Campaigns and Flows
Add to cart event

Every add to cart button on my website has different id and when i use the class notation snippet even than it is not working so please do tell should i copy the whole class or something specific? 

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stephen.trumble
Community Manager
3 years ago
T
Contributor I
tianaContributor I
asked in Campaigns and Flows
I don't have a business email but I put in an email in Klaviyo, is that why my emails are going to spam?

I don't have a business email but when klaviyo ask me what should the sending email be I put in one is that why my emails is going to promotios?

8442
T
Contributor I
3 years ago
D
Contributor I
DH5Contributor I
asked in Campaigns and Flows
Replenishment Flow Product Quantities

Hi All, despite the content already available in “Limiting replenishment flows by ordered quantity” and “Creating a Replenishment Flow” I’m still having trouble building out the logic for my own replenishment flow. Our product can be purchased in 1, 2, 3, 4, or 5 bottle options (each bottle represents 30-day supply)...with the option to purchase any quantity of those. So how do I efficiently build a flow for customers who only has a 30-day supply (meaning they bought Product A - 1 Bottle - Quantity 1 only once) so I can time the refill reminder according to that specific supply? Then the same for a customer with a 60-day supply (meaning they either bought Product A - 2 Bottle - Quantity 1 OR Product A - 1 Bottle - Quantity 2). And so forth. The suggested logic in the articles above don’t seem very efficient. And they don’t seem to be properly filtering out customer who may have bought multiple quantities of any given product. Woo Commerce shop if that makes any difference.

2081
David To
Klaviyo Employee
3 years ago
D
Contributor I
DeonContributor I
asked in Campaigns and Flows
Sending a Welcoome Series flow after another flow

How do I suppress a welcome series?  I have a e-mail course, so when they sign up for the course, I don’t want it to kick off the welcome series simultaneously, but i want the welcome series to kick off  AFTER the course is finished? 

1461
David To
Klaviyo Employee
3 years ago
D
Contributor I
deblContributor I
asked in Campaigns and Flows
Problem with Flow using a list; second email not sending

Hi there, I have a flow that begins with users joining a list via an embedded form.It worked fine for the first email, but the second email isn’t sending. Can’t find any problems, so hoping someone can help.  

2715
alex.hong
3 years ago
J
Active Contributor I
jfcatalanActive Contributor I
asked in Campaigns and Flows
Changing Time Delays "Mid-Flow"

 Hi,  Above is a screenshot of a flow I'm building for a customer survey we'd like to launch.The functionality is meant to allow us to gauge the success of the email against half of the survey population. That way we can update the email/campaign for the other half.I created a time delay of 30 days to keep people not in the split in the flow. However, we may not necessarily want to wait the full 30 days if the first half is successful.If I changed that to 1 day after the flow is turned on, will everyone caught in that time delay be moved on after 1 day?Thank you!

6311
alex.hong
3 years ago
M
Contributor I
mikebrother95.txgContributor I
asked in Campaigns and Flows
How to save total order value of 1 customer?

Hi everyone,I’m Mike Brother from TXG Corp. I'm having a bit of a problem, hope you can help.1. I have created a new property: "Order value" to save the order value of 1 customer in each purchase. However I don't know how to save that value when using flow. I can only save the values that I enter myself @@2. If problem 1 above is solved, I want to have an attribute that stores the total order value of 1 customer who purchased on my website. I don't know how to add it up. Please help meThank you very much !!!!

1721
alex.hong
3 years ago
C
Contributor I
CamillaAndersenContributor I
asked in Campaigns and Flows
Newsletter 'Preview text' field input not working

I am working with new templates for our newsletter campaigns. When sending a preview of the newsletter the preview text I enter in the ‘Preview text’ field when creating the campaign does not appear. Instead the preview text shown in my inbox is text from the newsletter.  I am unsure if the problem is in the coded template or maybe something else and need help to figure out what is causing the problem.   

8493
alex.hong
3 years ago
C
Contributor I
CariabaContributor I
asked in Campaigns and Flows
Flow- Pairing Specific Items/products (and possible configuations) with specific emails

Hi- Having trouble getting specific emails and certain configurations to send the right emails. Example: If I purchase Product A & B, I want a specific email to send for those two products (vs two separate emails). Or If I purchase product A & C, then that gets another email.  Essentially, I have 3 products and want to send emails based on the products purchased in one transaction. Right now I have Split triggers set up (and it worked when purchasing just ONE product) but as soon as I add 2, it’ll just pick the first one and send that particular email. This is where it gets stuck! I don’t know how to set it to where If the placed order includes 2 products, that it doesn’t just stop at the first product in the list. Hope this makes sense!The reason I’m sending this way is because each email contains a KEY (these are website templates). Any help would be appreciated! 

4571
David To
Klaviyo Employee
3 years ago
K
Contributor I
KpeezyContributor I
asked in Campaigns and Flows
Is my Add to Cart button class notation or ID?

Hey there,I’m having trouble figuring out if my Add to Cart button is using class notation or ID. I’ve tried both options but must be missing something. I’ll attach some screenshots.Additionally, when I get to the Analytics page, I get a red error box at the top right. Red error box top rightRight clicking & Inspect Add to Cart Button on site 

3042
K
Contributor I
3 years ago
M
Contributor I
MiaKTContributor I
asked in Campaigns and Flows
Instagram in Table block formatting

Hi, I have tried to adjust the Block Styles for the table block with my Instagram feed in, in order to achieve the spacing and appearance. But no matter what, it does not work.I want the block to look like the block above “shop here”.What and where in the Block Styles do I change the look to be like this? Right now they have the same adjustments but does not look the same at all. 

1604
alex.hong
3 years ago
M
Contributor I
milovan9926Contributor I
asked in Campaigns and Flows
The date-property triggered flow does not work for me

I am very angry, I have tried everything and it does not work for me.So I have the profile (create a list with my email to test)I did 6 different flows and no mail arrived. I did 1 at 3.30 pm Santiago time, another at 3.30 pm recipient time, another 3.30 pm Argentina time (in case it didn't work), another (3) two days before the anniversary. And nothing works for me !!What can be? My profile:October 19  Flows:flow 1 flow 2 flow 3

2112
M
Contributor I
3 years ago
J
Contributor I
juru25Contributor I
asked in Campaigns and Flows
Help! Add to Cart Snippet For Shopify is not working

Hello, I’m not sure what I am doing wrong.  The add to cart snippet is not working.  I have added the code to my site, but when I go to create an abandoned cart flow for add to cart items, I am not allowed to proceed because it appears that the snippet is not set up.  Please help.   

6811
David To
Klaviyo Employee
3 years ago
M
Contributor I
milovan9926Contributor I
asked in Campaigns and Flows
How I send mail to a database one year after its purchase?

I have a database with people who last year bought for a birthday present on a certain datefor example bought for birthday on October 1, 2020How do I use that database and send them an email on October 1, 2021?

1763
David To
Klaviyo Employee
3 years ago
T
Contributor I
thefashionContributor I
asked in Campaigns and Flows
Integrating BIS on Shopify with non-free theme

Hi all, Klaviyo’s standard Back In Stock functionality works great, on a free Shopify theme. But fails to function properly on a non-free theme where some variants are in stock and others aren’t.Do any of you know where one might look to manually trigger the BIS check when switching variants in a theme? Any ideas where one might find docs on this please?Thank you

1651
alex.hong
3 years ago
W
Problem Solver II
wernstromProblem Solver II
asked in Campaigns and Flows
Trigger Split - Item brands - Data type clarification?

So I’m building a win-back flow, and would like to include a split for people who have purchased items from a particular brand versus those who have not. I added a trigger split and selected “Item Brands” and the default data type was “list”… can anyone clarify if this is the best choice? I would have thought Boolean would be better since it’s true/false, but that doesn’t actually let you choose a brand by name… I understand people could have purchased items from multiple brands but I’d like to split between “includes this brand” and “doesn’t include this brand”. Thanks!  

3642
W
Problem Solver II
3 years ago
G
Contributor II
GabrielaContributor II
asked in Campaigns and Flows
Bounced email impacting campaign send

We have a customer who is not receiving our emails since one of our campaigns bounced. We don't send campaigns to users who have bounced emails two times in the last 365 days. As in his activity feed we can only see the 'Bounced Email via Klaviyo' once, we would like to know why he is not receiving campaigns anymore.Is there any reason this is happening, and how it can be fixed? Thanks!  

1483
alex.hong
3 years ago
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