Marketing

If a user adds productA to the cart, then chooses an in cart upsell like, for example, gift wrap. It seems like the abandon cart flow triggers off of the gift wrap item (last item added). I added an exclusion filter for the upsell product and klaviyo blocks the flow, but productA doesn’t seem to trigger the flow at all. How could I make this scenario work? This is for a shopify site.

Hi, I am using Klaviyo and I have installed their code into my store so when an item appears as 'sold out' the 'join the waitlist' button appears. However, it is currently appearing sitting underneath the 'sold out' button and I would like to replace the 'sold out' button with the Klaviyo 'join the waitlist button'.  So instead of the out-of-stock button appearing, the notify me when available appears. I have the code for the notify me when the available button to work, I would just like it to have the same appearance as the sold-out button and act in the same way. Thank you!

Hi all, thanks for reading!About a month ago (13th August) I introduced a Micro Yes as an initial step on our Welcome Sign-up Form. There were other small changes to text but this was the main change.Our submit rate prior to this was hovering around 3% and we were pretty happy with that. Since we added the Micro Yes, it’s skyrocketed to around 12%, some days as high as 15%.I’m very happy with such a huge submit rate however I’m a bit sceptical too. Could this simple first step really make such a huge difference?Just throwing it out there to see if others have introduced a similar initial step and seen big gains in submit rate too?

I sell products that I purchase wholesale and I also drop ship. I would like to post the reviews for these products on my website. However, I do not have the customer emails. can I post the reviews manually via the website and use my business email?

I have set up a contact us form and would like to send the responses to our customer service email.I have tried to do this within automated flows but I can’t work out a way to do this, please can someone help?

A client came to me with a seemingly simple but tricky request:They wanted a Klaviyo form on their Shopify product pages to capture the SKU of the product being viewed and pass it along with the form submission. This SKU needed to be stored as a profile property in Klaviyo so they could later segment audiences and trigger flows based on which products were out of stock or of interest.My client was using Replo page builder for Shopify product pages. This added a little bit more complexity as I had to figure out how to fetch the product SKU from a Replo page.My ApproachI broke the problem down into two parts:Where to reliably fetch the SKU from a Replo page. After inspecting the page’s HTML, I discovered that Replo injects a JSON blob (<script id="replo-deps-template-product">) containing all product and variant data—including SKUs. By parsing this JSON on load, I could always resolve the correct SKU for the currently selected variant. How to push that SKU into Klaviyo at the right

I have added 3 links in my header (3 sections). It has changed the text colour to blue and underlined each word that has a hyperlink. How do I remove both these features? Thanks in advance.

As of July 10, 2024, Klaviyo now supports URL targeting for sign-up forms in Single Page Applications (SPAs), in addition to regular URL targeting. This extended functionality ensures seamless and accurate form targeting for dynamic, modern web applications, allowing you to display specific sign-up forms based on the dynamically changing content users view within SPAs.  However, please note that the "Don't show on certain URLs" option is not currently supported for SPAs, so you cannot exclude specific URLs from displaying forms in these applications.

I am setting up my flows and started using responsive_checkout_url because I obviously want the form to work on multiple devices. After testing the shopify checkout page, it seems like it is already a responsive page out of the box, so what does one URL really do vs the other? Which should I use for best practice? 

Hi! I use Klayvio to market my appointment and product based business. Klayvio is telling me I have a (hypothetical- not real numbers) $1,000 total revenue vs previous period, but when I click dashboard from that screen, it’s saying my “message type breakdown” is only $100. How can I view a full breakdown of exactly how much revenue has come in from email marketing, and what exact campaigns it came from?  Thanks!

I need to create conditional blocks or sections within the same abandoned browse email that change based on product viewed. It looks like the properties only relate to the recipient of the email, is there a way to code this?

It seems a bot is filling out my sign-up form and then randomly placing orders for various items in my shop, as shown in the image below.Has anyone else encountered this issue? If so, how did you stop it?  

Is it possible to automatically suppress Amazon profiles?  We have Shopify integrated with Klaviyo and it is pulling in our Amazon customers.  I went ahead and setup the segment > uploaded to the Suppressed list.  Seems there should be an easy way to do this through a flow.   

I’m trying to create a new flow that sends an email out every day at 9am to contacts in a segment starting today (day of creation). i’m using the time delay box, set to 0 days, with delay send till X:XXpm GMT.Currently the program isn’t working and time delay box has a yellow warning icon. How can i get this to send please help.Essentialy how do i get a flow to trigger the same day a person is added at a fixed time?

🛋️ Anyone heading to High Point Market?Klaviyo and Shopify are coming, and looking to connect with home and furnishings brands who are shaping the future of commerce and leading the way with customer loyalty.If you’re attending, we’d love to know:✨ What are you most looking forward to at this year’s Market?🪑 Any can’t-miss showrooms, sessions, or trends you’re excited about?Drop a comment below and let me know if you’ll be there! We have an invite-only event and I’ll be sure to get our Klaviyo community past the waitlist! 

Hi there, I have two signup forms on my site. One is a Klaviyo pop up sign up form, and one is a Shopify sign up form in the footer. When a customer subscribes via the Shopify signup form, I see a profile created in Klaviyo, but I do not see them sync to the Klaviyo newsletter, as I have it set up:I want all customers who sign up via Shopify to automatically sync to the Klaviyo newsletter. There are a few other blog posts about this, but none of the solutions have worked for me:I have double opt in enabled for Klaviyo and double opt in disabled for Shopify I am using the Debut theme, which is a Shopify free theme, not a third party app theme The problem isn’t that the integration isn’t working. It is working, but the customers coming from the Shopify sign up form are not being added to the newsletter list (only to profiles) I am not migrating anything over from Mailchimp, as that has been the problem for some peopleI’ve looked through so many posts about how to fix this and nothing see

This is likely happening due to your signup form not being configured properly to ensure that new signups get added to your list. There are two main steps to take to resolve this issue! The first will take place in your Klaviyo account and the second will take place from your Shopify Admin page. Ensure you’re logged into both for a speedy fix! Login to Klaviyo, navigate to the Integrations tab, and select your Shopify integrationFrom here, ensure that the “Subscribe customers who Accept Marketing to a Klaviyo list” check box is selected. If it isn’t, check this box and select the list you’d like subscribers added too. Be sure to click the Update Shopify Settings button when done. Login to Shopify Admin and search for the password-content.liquid template within your store’s themeWhen you find the page, look within that .liquid file for this code snippet:<input type="hidden" name="contact[tags]" value="prospect, password page">​ You’ll need to update this snippet to include "newsle

I am doing some email marketing for my new job, they haven't sent any promotional emails in about a year and I am starting this back up for them. I have never used Klaviyo before so am learning as I go. When I send a campaign though out of the 2,000~ recipients, it only sends it to 2 recipients. It has the notification "This campaign skipped unengaged recipients using Reputation Repair AI" how can I bypass this so ALL recipients receive the email.Im not seeing any options for unengaged customers, or anything similar tbh, there was smart sending to not send to customers who just received an email in past 16 hours, i have that off. I feel like i have been through the whole dashboard and cannot find anything about unengaged customers. I know at one point I saw something about Reputation Repair but I cannot find that now either.

Currently, our abandoned cart emails only show the base product, without the specific selected option, a person has added to their Bigcommerce cart.  This confuses customers and we’d like to be able to show the specific option.It shows correctly in our order confirmation emails so I feel it should be possible.  I think the problem lies in the script we manually have to put on the product page.  If we can add the correct variable to it.Anyway, if anyone knows how this can be done it would be greatly appreciated. Thank you.

I’m learning how to use dynamic blocks in flow emails, but my product data is not previewing correctly. I’d greatly appreciate your guidance.Here’s my setup:Row Collection: event.extra.line_itemsRow Alias: itemTable Content: I have a table with two cells per row — one for the product image and one for product information.Text Cell (dynamic content):{{ item.ProductName }}Type: {{ item.ProductType }}Price: ${{ item.Price }}Quantity: {{ item.Quantity }}Image Cell (Dynamic Image / Dynamic URL):{{ item.ImageURL }}I have attached screenshots of my table block setup and preview. Despite using a test profile with items in the cart, nothing appears in the preview. I would greatly appreciate if you could review my setup and provide a working example so I can successfully preview my products in the table.Thank you so much for your help!  

I confirmed that the shopify / klaviyo integration is set-up on my site, but when I try to add an embed code to one of my pages, it will not show. I’m trying to create a landing page and was just testing it for now -- but the embed is supposed to show directly beneath the image on this page:  https://www.affirmativities.com/pages/test-happiness-activity-book  Can someone please help? Thanks!

Hi everyoneI’ve gone through related threads but haven’t found a workable solution.I have a post-purchase flow that sends a unique single-use coupon with a 90-day expiry. The issue is that if a customer places a second order without redeeming the first code, the flow sends the same code again (since it’s still valid), and the email repeats the original static expiration date from the first send. This creates confusion about the actual expiry.I considered using show/hide logic based on redemption status, but as far as I can tell there’s no way in Klaviyo to check whether the code was actually redeemed.Has anyone implemented a reliable workaround or a different strategic approach to avoid resending the same code and expiration date?Thanks,Irene

I was looking at Yotpo to integrate with klaviyo in order to 1. Get reviews within the email and2. to integrate with Smile.io in order to give rewards for reviews. I am concerned about the complexity of using Yotpo w/ Klaviyo but maybe I shouldn’t be.  If anyone has any thoughts or other apps that would work I would love to know more.Thanks!

Hi!  I have a question concerning Signup Forms.  On our site we allow people to create accounts so they can comment easier, save favorites, etc.  As part of this signup they include name, e-mail and birthday.  I created a Klaviyo signup form that also collects information like name and birthday as part of personalizing messages.  Is there a way to pre-populate the Klaviyo signup form with the values I already have available when they login to my site?  Basically pre-populating some fields on the form so they don’t have to enter them again.  I have full control over my site code, so I can code whatever is needed. Thanks,    Mike