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10000 Topics
Z
Contributor II
zied_driraContributor II
asked in Marketing
Remove global footer with company name from email

Hello,I can’t find how to delete the footer marked in red in 1st screenshot ?I have already a footer in my email (see 2nd screenshot from email edit tool) but can’t figure out where to find the other footer.Can someone help please?Thank you a lot, 

4327
R
Contributor I
J
Contributor I
joanna at thumaContributor I
asked in Marketing
Trigger filter based on a variable from the trigger event

I would like to know if it is possible to accomplish the following:In a flow, I have a trigger for an event called "Carrier Delay". I would only like profiles to enter this flow if they have recorded an "On Its Way" event in the last 30 days, where the event.notification_triggered_by_tracking_number for the "On Its Way" event matches the event.notification_triggered_by_tracking_number for the "Carrier Delay" trigger event.I tried setting a profile filter on the trigger as:What someone has done (or not done)Person has: On Its WayWhere: notification_triggered_by_tracking_numberEquals: {{ event.notification_triggered_by_tracking_number }}When: at least once in the last 30 daysIn previewing the trigger filter, no profiles that I would expect to enter the flow.Is it possible to build a trigger filter based on the value of a variable from the trigger event? I do not want to save this as a profile property.  

402
MikeKumlin
Contributor I
B
Contributor I
boodstaContributor I
asked in Marketing
New Flow Not Showing

Hi all, I imagine its user error, but… I have set up an Abandon Browse flow a couple of times and neither is showing in the list of flows. I have gone through the preview/test etc and they appear as live, but still no show.Any ideas what is going on?

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B
Contributor I
A
Anonymous
asked in Marketing
Sync Hubspot with Klaviyo

HiI’m trying to find a way to synchronize contacts between Hubspot and Klaviyo.I tried Zapier, which wasnt fun.Has anyone tried this ?Thanks, Yair 

36909
Andrus
Contributor III
C
Contributor I
chloe_isaacContributor I
asked in Marketing
Connecting Klaviyo to Pipedrive

I am looking for a way to connect Klaviyo to Pipedrive through Zapier or another good connector. I would like data to transfer to Pipedrive in order for our sales team to follow up on leads. Examples of the things we would like - When a subscriber clicks in an email (to appear in Pipedrive as a lead but connected to the organisation within Pipedrive)  When a subscriber views product (a note to be added on the organisations profile and shows what products they were viewing) We have set-up zaps for these things already but the clicks come through as one click each time so we are getting 100’s of notifications when someone clicks more than once. It also can’t identify the organisation name and is just showing the email address in Pipedrive. I have been looking at this for such a long time so I am hoping someone can help! 

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Andrus
Contributor III
W
Active Contributor I
whitedaisyukActive Contributor I
asked in Marketing
Help with changing link colour

Hi, I cannot seem to change the hyperlink colour from blue?! Screenshots attache. Is there a solution?

8945
NicolineLage
Partner - Gold
K
Contributor I
karenachiContributor I
asked in Marketing
WhatsApp Integration

Hello, I would like to ask someone if WhatsApp Integration is available in Klaviyo and if yes, I want to make sure if the messages coming from a Meta Ad will show into the CRM?

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C
Contributor I
D
Contributor I
danajane30Contributor I
asked in Marketing
Popup Form - Custom

Hi everyone! 👋I’m currently building a multi-step popup form in Klaviyo and I’m trying to add a simple age verification step (asking for birthdate and blocking users under 21). I’ve seen that this can be done with some custom JavaScript, but I can’t find the “Custom JavaScript” section under the Behaviors tab of my form editor.Has anyone run into this? Is this feature only available on certain plan types or for certain kinds of forms?Would love to know if: It’s hidden somewhere I missed There’s a setting I need to enable Or if there’s a workaround I could try! Appreciate any help or insight! 🙏Thanks in advance!Jane

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emma.owens
Community Manager
N
Contributor III
NatMContributor III
asked in Marketing
How to avoid suppressing legit emails when creating spam trap segment?

Hi, Going through the process of a list clean and came across this Klaviyo article. I created a segment to remove spam trap emails and came across one profile starting with info@ that infact did place an order. All others have received and opened every single email, but don’t show any other activity. So, what is the best way to avoid suppressing emails that may be legit but do start with for example info@ — include a condition such as “placed order 0 times”?  Also, when it comes to manually suppressing profiles/segment, some articles/tutorials mention downloading the .csv and then uploading it to your list vs clicking the 3 dots to the right of the segment and selecting “Suppress current members”. Does it make a difference how you suppress?  Many thanks!BR, Nat

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N
Contributor III
N
Contributor I
nastiumtiContributor I
asked in Marketing
Header link bar image issue

Hi! I’m trying to create a header bar with images that link to website product categories. Everything looks fine on desktop, but on mobile, the last image appears larger than the others.I’ve already tried adjusting block padding and other settings, but nothing seems to fix it. The image is the same size as the rest.Has anyone experienced this before or know how to resolve it? Thanks!  

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Byrne C
Community Manager
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Active Contributor II
VbeebsActive Contributor II
asked in Marketing
Is there a way to add a poll in my email?

If someone could help me answer this in a detailed way for an intermediate Klaviyo user that would be really helpful!!!I am just wondering if this is possible and how to do it! Thank you so much in advance!

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thedhakalguy
Contributor I
K
Contributor I
karoshinoContributor I
asked in Marketing
send welcome email manually

I’m new to this newsletter thing and I’m happy that the welcome email for newsletter subscribers work.My problem, I have a list of subscribers who subscribed before I used klaviyo and they never received any mail. Now, with a working system in place, I want to send them their email confirmation, ideally with the double opt-in.I noticed the trigger option in the flow and added “is in Email List and was added in the last 30days” which sounds promising but seems to do nothing for my case.What options do I have?Thanks in advance 

402
K
Contributor I
D
Contributor III
davidoluremi2021Contributor III
asked in Marketing
I want to setup a specific pop-up on the Checkout page

Hi there, thanks for having me.So I’ve created a couple of pop-ups that are restricted to certain segments, now I want the pop-ups to appear on very specific pages like when the visitor is on Checkout instead of the usual time delay on the homepage.Is there any walk around this?I would really appreciate suggestions on this. Thanks!

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D
Contributor III
C
Contributor I
coreContributor I
asked in Marketing
SMS not going through

Trying to tease a release but our SMS campaign literally didn’t send to anybody. Tested on just myself aswell. There’s consent with everybody I tried to send it to and it just didn’t go through. Kind of stressed right now bc now we have to delay this release because we can’t let any of our subscribers know of this information. Also this drained my credits while testing this out multiple times so that made it even worse. Would appreciate if there was a solution, Thank you.

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M
Contributor I
M
Contributor I
msauerContributor I
asked in Marketing
Creating a Segment of People Currently Within a Flow

Is it possible to create a segment of people that are currently within a flow? For example, if I wanted to send a campaign email but exclude anyone who is currently in my welcome flow, is that possible? I know that smart sending is the way to avoid multiple emails within a time period, but ideally I would be able to exclude people based on being in a flow or not.

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D
Contributor I
K
Contributor I
klovackdesignContributor I
asked in Marketing
Dynamic timer for 12 hours (need help editing code)

Hi there.I have code for a dynamic timer that works well for 24, 48, 72... and so on hours. But today I needed to make it 12 hours. As I understand, I need to change this days_later:1 setting, but how? I've already tried several options and none of them worked. I would really appreciate any advice or solutions if any.Here’s my code:<a href="https://www.klaviyo.com">{% today "%Y-%m-%dT%H:%M:%S" as today %}<img style="text-align: center;" src="https://gen.sendtric.com/countdown/0lvrjmmo2u?to={{ today|days_later:1 |format_date_string|date:'U'}}" alt="ENDS IN 12 HOURS" width="280"></a>

321
emma.owens
Community Manager
K
Contributor I
KarinContributor I
asked in Marketing
How do I clear a suspicious tag on an email so it stops skipping

We have a very good customer who’s email has been flagged as suspicious email so has continued to be skipped since March. How do I clear the “suspicious email” tag on her profile?? She isn’t receiving anything from us including abandoned cart and thank you emails.

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L
Contributor I
D
Contributor I
db-conceptionContributor I
asked in Marketing
Back In Stock with woocommerce

Hi,Do somebody find a solution to implement back in stock flow with Klaivyo and Woocommerce ?natively, it is possible only with shopify. I did it with a List, form and woocommerce hooks but with this method, I have to send email and create new list manualy each time… Regards

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R
Contributor I
F
Contributor I
fillyouinContributor I
asked in Marketing
Weekly repeating flow to remind segment

Hi all - I am trying to remind a group of customers that we are in the local area on a particular day.The segment will be people within a 5 mile proximity to a postcode.How do I setup a Flow or a Repeating campaign so that I can email this segment every week on a Monday for example?ThanksPhilip.

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R
Contributor I
L
Contributor I
LMJContributor I
asked in Marketing
Cannot create an SMS Error Segment

 I’m trying to create an SMS Error Segment within Klayvio. However, I’m not able to add the correct conditions per this guide: https://help.klaviyo.com/hc/en-us/articles/9821790118171 Every time I try to put in the “Where Failure Type equals Device unreachable,” it doesn’t give me the option. I cannot select anything after the “where” parameter. It gives me the option to filter, but it says “no options available” Has anyone else experienced this problem when creating a new SMS Error segment?   

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L
Contributor I
C
Contributor I
ChanVtelleContributor I
posted in Marketing
Apple Mail Categories Updates

Hi there,Just wanting to start a discussion regarding the Apple Mail Category updates that have come in to full force in Australia over the last few months. As many other businesses will be, we are landing in the promotions category for our email campaigns.As much as I appreciate the de-cluttering of an inbox from a customer perspective, I can’t help but hate the grouping of messages per sender within these tabs. When I open a businesses email in the promos tab, I am taken immediately to their oldest email and it is cropped to the first half of the header. I have attached an example from another business - this is what I saw immediately after I clicked their newest email campaign.There is no surprise our placed order rates are taking a huge hit along with our revenue. Is anyone else experiencing a drop in results correlating with this, or if you are successfully combating the impact do you have any advice?  

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C
Contributor I
S
Contributor II
sophieduerContributor II
asked in Marketing
PRICE DROP EMAIL CODING

Hi, Trying to set up price drop flows. the flow trigger etc are easy, but cannot find anywhere how to code the emails themselves to populate the image, product name URL etc.I’ve tried use klavyio example but it is not showing anything in the preview email when in manuali’ve tried save the klavyio block and put it in there, copy paste the data, nothing worksi’n trying to add a screenshot but not working either ahahh COPY PASTEevent.image_url {{ event.product_name }} Sale Price: ${{ event.reduced_price | floatformat:2 }}Was: ${{ event.original_price | floatformat:2 }}You Save: ${{ event.price_drop_amount | floatformat:2 }} SAVED BLOCK{ organization.url }}products/{{ item.product.handle }}{{ item.product.title }}Quantity: {{ item.quantity|floatformat:0 }} — Total: {% currency_format item.line_price|floatformat:2 %} I DONT EVEN UNDERSTAND WHY THE SAVED BLOCK ENDED UP BEING DIFFERENT THAN THE COPY PASET

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J
Contributor I
H
Contributor I
HenriContributor I
asked in Marketing
Custom HTML template with content blocks

Hello,I have created a custom HTML e-mail template. Now I would like to implement the e-mail template in a user-friendly way.  01. I've made a template which contains a fixed header and footer. I want the ability to drag-and-drop content blocks at the place of the code below: <!-- v Content block v --><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td align="center" data-klaviyo-region="true" data-klaviyo-region-width-pixels="600"><div class="klaviyo-block klaviyo-text-block">Sleep HTML content blok</div></td></tr></table><!-- ^ Content block ^ --> 02. I've created an universal content block with the following code.<table cellpadding="0" cellspacing="0" border="0" width="100%">    <tr>      <td style="box-sizing: border-box;width:100%;" >        <table cellpadding="0" cellspacing="0" border="0" style="max-width: 690;" align="center"><tr><td>            <table class="fu

231
rqcha
Problem Solver III
S
Partner - Silver
sophfrecklePartner - Silver
asked in Marketing
SMS "Never Engaged"

Is creating a “Never Engaged” SMS segment, an effective strategy? If someone signed up, they already have some interest, but when I segment for those who have never clicked and SMS, it includes almost the entire list. How can I refine SMS targeting to be more effective?

282
TJ Mapes
Problem Solver III
Jakub
Partner - Silver
JakubPartner - Silver
asked in Marketing
SMS Automations recommendation links

Hello Community,I have a question regarding SMS automation, are links added to recommendation follow up messages shorten like for normal messages? I’m asking as they are normal in preview? 

131
rqcha
Problem Solver III
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