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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,637 Topics
  • 10,206 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3637 Topics
C
ClementineNew Member
asked in Campaigns and Flows
Update Flow emails in bulk

Hello! I have re-branded and moved from shopify to woocommerce, is there a ‘bulk’ action way of updating our flow emails?

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E
Klaviyo Employee
3 years ago
N
Contributor IV
NikkiContributor IV
asked in Campaigns and Flows
How to suppress current subscribers from the welcome series flow for a new sign up form

Hello! I’m running a giveaway as a way to gain new newsletter subscribers - but I don’t want to exclude current subscribers from a chance to enter the giveaway. If current newsletter subscribers sign up via the giveaway sign-up form (which will trigger a thank you email, and then the regular newsletter welcome series flow) will they receive repeat emails of the regular newsletter welcome series flow? Or will the welcome series flow automatically know that those emails had already been sent to those subscribers? *I wish I knew a less complicated way to ask that question. Thanks so much for your help 

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Contributor IV
3 years ago
M
Active Contributor I
mogwaicoadActive Contributor I
asked in Campaigns and Flows
Variable for 2+ items in "Thank you" flow

Hi everybody.I’ve been creating  a thank you flow and I can’t seem to get the variable for more than one product - There is a default Klaviyo variable but it doesn’t work - {{ item.quantity|floatformat:0 }} and I don’t want to guess how many items someone bought.TIA friends!~Aleksandra

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Active Contributor I
3 years ago
J
Contributor I
Jen_YEBContributor I
asked in Campaigns and Flows
"Since Starting This Flow"

Hi,I hope someone can help me with the Flow Filter “Since Starting This Flow”. I’m confused as to what i really means.Does it mean since the flow was turned on hence the word starting? OR does it mean since a profile entered the flow because he/she started to be in the flow?Thank you!

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J
Contributor I
3 years ago
D
Contributor I
David ThorntonContributor I
asked in Campaigns and Flows
Contact triggering two flows

Hi, A basic question, if a contact meet the requirements for two flows at the same time, I assume both will be triggered? 

4782
D
Contributor I
3 years ago
vitbarreto
Problem Solver I
vitbarretoProblem Solver I
posted in Campaigns and Flows
Naming the campaigns and not getting lost

Hi friends, I want to create a campaign for a product that’s been around for over a year (I am a book publisher). When I went on searching for my previous campaigns in order to find one of the same product, I realized what a mess I made with the campaign names. How do you name your campaigns and how do you organize them? Do you insert the dates, just the main subject of the campaign? Any tips?

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retention
Partner - Platinum
3 years ago
N
Contributor I
noemiContributor I
asked in Campaigns and Flows
Problems with a flow

Hi all, I created a flow with the following condition:  But When I fulfilled an ordered with the name “Taller de...” as shown in the follow example, the trigger did not recognize it. Could you please let me know, what I am doing wrong?Thank you in advance,Noemí

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julie.accardo
Klaviyo Employee
3 years ago
F
Contributor III
fpriceContributor III
asked in Campaigns and Flows
New and Need Clarifications:

We paid an expert to import Constant Contact and EZTexing into Klaviyo. Then he disappeared.We have added Okendo for product reviews and it integrated with Klaviyo. We are told Okendo doesn’t intigrate with Klaviyo on SMS/SMM and they use PostScript.Can we not use Klaviyo for MSM/SMM if we are using Okendo for product reviews? 

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F
Contributor III
3 years ago
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mewcareNew Member
asked in Campaigns and Flows
why cannot sent to my potential purchaser list ? 99% skipped

hiwhy cannot sent to my potential purchaser list ? 99% skippedthanks for help 

782
nikitavaidya
Klaviyo Employee
3 years ago
IanHogers
Contributor IV
IanHogersContributor IV
asked in Campaigns and Flows
How can I get a flow to only trigger on the last event in the past 2 hours?

Hi, We've got a bit of a complicated situation for an email flow.We want to send an email after the user has stopped triggering a certain event for 2 hours. so users browse our site and trigger events multiple times.but then we only want the last one within 2 hours gets triggered.in the klaviyo flows maker there's an option to not include if they have already been in the flow in the past x hours. but we want to check for that at the end of the flow.The reason for this is that we have wishlists enabled for customers and there can be max 6 entries in the wishlist but if they're adding to wishlist and receive just the first item they've wishlisted in the email it's no good.we want them to get an email about the last 6 they've added which is the last event fired as it contains a list of the items.I spoke to someone on the live chat but it wasn't very helpful. Has anyone had any luck with a flow that only sends an email on the last event flow within 2 hours?Here’s a diagram I drew (I hope i

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IanHogers
Contributor IV
3 years ago
F
freedom333New Member
asked in Campaigns and Flows
FLOWS WON'T WORK

Ok so I’m at the end of my rope here. I’ve contacted Klaviyo several times by email and they never even send a confirmation email in return, let alone a response.I created a handful of flows and they don't work! They are live, Klaviyo is integrated with my Shopify, there is seemingly no reason for this. Please help me.I placed a test order from my website and that worked fine. The store is working. But instead of a Klaviyo confirmation email I received the stock Shopify one. 

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cassy.lee
3 years ago
B
Contributor II
BrocksPerfContributor II
asked in Campaigns and Flows
Blocking Products from Reviews

Curious if anyone has ran into this issue or has an idea for a workaround. All of the dropdown options for our products have SKU’s assigned to them for our inventory management system. We want to create a Product Review Flow, however, the drop down options are showing up as individual products in the Review Email. And since there is no actual product page for that product, the review link lands on a 404 papge.We have attempted to add a minimum spent to trigger a review, but the drop down options are still showing up as our main products will always be well above a minimum we could set. Ideally if there was way to block a specific group of SKU’s from being pulled for the review emails that would work, but I don’t see options for that.   

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B
Contributor II
3 years ago
S
Problem Solver I
salamiadilProblem Solver I
asked in Campaigns and Flows
How can I hide Route package protection in the "order items" section ?

Hello everyone,I am trying to hide the shipping insurance ROUTE from the order items section.I tried this tutorial unsuccesfully:https://help.route.com/hc/en-us/articles/360026062854-How-do-I-exclude-Route-from-Klaviyo-using this code in the table for the first column:{% if item.product.title != 'Route Package Protection' %}{% if item.product.variant.images.0.src %}<img src="{{ item.product.variant.images.0.src }}" style="width: 200px;" width="200" />{% else %}<img src="{{ item.product.images.0.src|missing_product_image }}" style="width: 200px;" width="200" />{% endif %} {% endif %}and this one for the second column:{% if item.product.title != 'Route Package Protection' %}<h3><a href="{{ organization.url }}products/{{ item.product.handle }}">{{ item.product.title }}</a></h3><p>Quantity: {{ item.quantity|floatformat:0 }} — Total: {% currency_format item.line_price|floatformat:2 %}</p>{% endif %} Please let me know how I can fix.Thank you i

15115
cassy.lee
3 years ago
IanHogers
Contributor IV
IanHogersContributor IV
asked in Campaigns and Flows
Event information inside conditional statement

Was wondering if there’s a way to pull event information into a conditional statement inside a flowLike so:I’m trying to compare if someone’s property is the same as that of the event. Any idea how to do this? or maybe a workaround?Kind Regards,Ian Hogers

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IanHogers
Contributor IV
3 years ago
aliciasyro
Contributor I
aliciasyroContributor I
posted in Campaigns and Flows
What's the best way to implement a highly segmented Post Purchase/Winback flow strategy?

I would like to set up a Post Purchase flow for 12 different groups of customers. I have 4 general groups of shoppers that each need to receive 5 different emails within a Post purchase flow. Each one of the 4 groups must also have 3 different time delays for the emails depending on location (USA, Canada & International) due to varied delivery times. This will result in 12 Post Purchase flows. I would also like to deploy the same strategy for our Winback flows. This seems like a very large amount of flows! Yet segmenting to this extend within a lesser amount of flows (considering we would additionally like to trigger split based one whether on not these customers have purchased before) seems just as complicated.All the examples out there are too simplified to help. If anyone can provide some feedback or insights on the best strategy it would be greatly appreciated!

2002
aliciasyro
Contributor I
3 years ago
F
Contributor I
ForesterJohnContributor I
asked in Campaigns and Flows
Confused on what type of emails violate CAN-SPAM Act...

I want to make sure my emails are not violating the spam laws in the US.I get that someone who has opted out of receiving emails (therefore suppressed) cannot receive any marketing emails.What if someone purchases a product, has never subscribed to a list, and has never opted out of emails.Can I send them a an email flow 180 days after their initial purchase and try to get them to buy again without violating spam laws?This segment is setup by default in Klaviyo and is called “Win-back Opportunities”. It won’t send to suppressed profiles but it is not exclusive to subscribers.  

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julie.accardo
Klaviyo Employee
3 years ago
M
Contributor I
mshahidContributor I
asked in Campaigns and Flows
Can I manually add a list to a flow?

The flow is not currently segment or list triggered, but I’d like to send a list through the flow.

6111
Bobi N.
Partner - Platinum
3 years ago
S
Problem Solver I
salamiadilProblem Solver I
asked in Campaigns and Flows
issue with button return to cart on abandoned cart flow

Hello everyone,my issue is that my link to return to my cart isn’t working properly.It takes me to a 404 page of my bigcommerce site.I used the guideline for that flow properly I think, but I might have missed something.Here are the links I copied from their button:{{ organization.url|trim_slash }}{{ item.product.url }}and{{ organization.url }}cart.phpThese links aren’t sending me to the cart. I can see a suffix added to the link https://www.cnpusa.com/cart.php?_ke=Could anybody help? Below is where the link should go 

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Problem Solver I
3 years ago
S
Contributor I
simplifiedimpact01Contributor I
asked in Campaigns and Flows
Klaviyo Basic Workflow - Trigger Inquiry

Greetings,Seeking for assistance with Klaviyo’s workflow triggers. I created the trigger for the following workflows:1) Abandoned Cart: Trigger will be when someone started checkout with delay of 1 hour, it will send an email. How does Klaviyo tracks the customer’s info when they started a checkout? Do you link the checkout page to Klaviyo for it to detect?2) Re-engagement: Trigger will be when someone ordered product with delay of 30 days, it will send an email. Does Klaviyo tracks all successful purchases or do you link it on the thank you page as acknowledgement that product is ordered?3) Can you also link a specific action to a list such as checkout that Klaviyo can add automatically in the list? 4) Is there a way to add a custom field for all contacts? I plan to have a workflow that will trigger based on their “Wedding Anniversary” similar to the birthday trigger. Hoping for your assistance and feedback. Thanks.

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Julia.LiMarzi
Klaviyo Employee
3 years ago
B
Contributor I
brynnContributor I
asked in Campaigns and Flows
How do I make two blocks in the same line?

I want to display two blocks in the same line, one on the left and the other on the right, but don’t know how to do? Someone knows? Help! Like this screenshot blow. 

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B
Contributor I
3 years ago
S
Contributor I
Sandra BMContributor I
asked in Campaigns and Flows
Mailchimp Campaign data not imported although within 90 Day range and finished status

Hi there,i wonder why Klaviyo didn’t import any mailchimp campaign data although the conditions i’m aware of are all green.Mailchimp holds several finished campaigns within 90 days integration allows to sync campaign data Klaviyo integration itself is workingAny idea how i can make Klaviyo import campaigns from the past?Thanks in advance 

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caroline
3 years ago
A
Anonymous
asked in Campaigns and Flows
Exclude people from flow based on URL

Hey guys,I’m working on an e-commerce brand where they accept bank transfers, as well as integrated payments (credit card and PayPal).The issue is that when people bank transfer, they aren’t marked as having placed the order and they stay in the abandoned cart flow.I’m wondering if anyone has experience in excluding people like that from a flow? I thought I’d be able to exclude people based on URL criteria but can’t work that out.Thanks

1742
A
3 years ago
Z
Contributor I
zendallContributor I
asked in Campaigns and Flows
Short HTML email extending limitlessly when shown in preview window

Hey all, I’m looking to set up a bit more of a refined abandoned email cart flow for customers. In this I have a HTML that when I send it to myself (in gmail) looks fine. However, when I try preview it within Klaviyo it will extend indefinitely.  This is how it looks in the preview window:And this is how it looks in gmail.Now, you might say, “who cares, it works when you send it” but this indefinite width also shows on another persons email app (Edision Mail), So I think it’s a problem more and more people may have and I’d like to avoid that to make it look perfect on (most) device types. ​​​​​​​

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cassy.lee
3 years ago
T
Contributor I
thorep88Contributor I
asked in Campaigns and Flows
Abandoned Cart Reminder

I have Abandoned Carts in shopify, but its not triggering in Klaviyo..any tips????

623
P
Klaviyo Employee
3 years ago
I
Contributor I
islandslangzContributor I
asked in Campaigns and Flows
How can I create a campaign or mass email list to customers who placed an order?

Is it possible to import emails and maybe create a campaign or mass email list? I want to make all customers who have placed an order aware that there’s a delay in shipping time. I currently am not sure how to go about doing this effacingly and effectively. I don’t want to have to copy and paste the same email template a 100+ times. 

7942
cassy.lee
3 years ago
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