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Campaigns and Flows

Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

3,637 Topics
10,205 Replies

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Lina

started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...

2
6

Julia.LiMarzi

started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...

5
4

shoshana.antunes

started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...

4
1

3637 Topics

NikkiContributor IV

asked in Campaigns and Flows

Retroactively Add People to Flow

I had edited the last email in my welcome series flow and accidentally deleted it! (Oops). I just replaced it and I’m wondering if I can reload all of the people it was waiting to go out to? (Only about ~15-25 people).

Ellouise Houbert5SheiNew Member

asked in Campaigns and Flows

Mass delete waiting recipients in a flow

Hello,I messed up and didn’t put a filter on my flow before adding 112,000 subscribers into my list.They’re now all sitting in the waiting for the second email of my flow. Is there a way to clear this?

juliusacangNew Member

asked in Campaigns and Flows

Consent is not showing to flow filters

Hey Guys,It’s my first time to post question here. So I’m about to add CONSENT flow filter for my Browse Abandonment and Cart Abandonment to make it GDPR compliant however CONSENT is not showing up. By the way my Klaviyo is integrated with Woocommerce. Looking forward to get some answers here. Thank you.

ThunderKatieContributor II

asked in Campaigns and Flows

Preferences Page vs Sign Up Form

Just wondering what the difference in a preferences page and a sign up form is? There doesn’t seem to be a lot of info in the help center about the preferences page. I’m trying to build a birthday MONTH workflow for subscribers’ pets, and my custom field isn’t showing up in the Birthday flow. I have a preferences page and plan to send out an email encouraging subscribers to fill out their preferences. One of these fields is the Pet’s Birthday Month field. Preferences page doesn’t seem to have an option for a “date field”, whereas the sign up forms do, so I’m wondering if I need to create a sign-up form instead and send people there instead of to the manage preferences link. I should add that we already have a sign up pop-up to get new subscribers, managed by a third party.

citiblushNew Member

asked in Campaigns and Flows

Why are my abandoned cart sequences not sending?

Hello, I have made my abandoned cart sequences “live” and I have tested this by adding something to my cart, going to the checkout page and putting in my email and shipping address, then once I get to the payment page of the checkout process, I leave. I have yet to get an abandoned cart email and I have tried this several several times. I have also read a bunch of different articles and watched videos too. It’s still not sending to my email.. can someone please help me? thank you!

NoGuiltBakesContributor II

asked in Campaigns and Flows

How do I add HTML codes to my Embedded Forms on Shopify?

Hi Everyone, Just trying to figure out where the add section area on shopify is to add the embedded form. I’ve created a page. and I’d like to embed a form that I’ve created in the page. However I dont see any area to add a section on the page to embed the form in as per directions from klaviyo. has anyone got a workaround for this? Thanks Taeya

ScgluwaContributor I

asked in Campaigns and Flows

Sending shopify prelaunch email newsletter subscribers through Klaviyo welcome series

I have a “coming soon” password protected page on my Shopify storefront and have an email subscriber opt-in for the past year that has collected over a hundred emails. They went to my Shopify account email. I am now ready to send them a newsletter through Klaviyo so I imported the list from Shopify, created the welcome series email and set it to live. But the welcome series is not sending to the imported Newsletter list. I tried to trigger a flow by setting a filter to send the flow to anyone added to the list in the past 30 days. Still nothing. I manually added my email to the newsletter list and I immediately got the first email of the welcome series. So I know it is only sending to those who were added to the list after the welcome series flow was created and set to live.Please let me know how I trigger the welcome series flow to my existing list. Should I create a new list and import these accounts over again to trigger a flow?

A

Anonymous

asked in Campaigns and Flows

Formatting Abandon Cart Emails

I’m in the process of building an abandon cart flow and I would love for multiple products to show up in the feed in two columns rather than stacked on top of one another, any ideas on how to format this?

Samar MazloumContributor I

asked in Campaigns and Flows

Past campaign not appearing after a migration from mailchimp

It has been more then 4 hours I've done the migration from mailchimp and till now I don't see any campaign from my campaign I sent before from mailchimp

formanProblem Solver I

asked in Campaigns and Flows

How Should I Communicate Shipping Delays to Customers that have Already Purchased?

Hi, I have a questions. I need someone to send an email to all the people who ordered to tell them that there is a delay.Is this possible and could you help me this? And also I just need to send an email to all my customers from yesterday and today. I mean I need to sent to my past customer. What filter should I use in flow filter.

Daniele_CaglioContributor I

asked in Campaigns and Flows

Abandoned cart message sent 3 times?

hi,sometimes in my profiles messages I notice that it is reported that some flows are sent 3 times. Is it a report mistake or should I be worried?

petparlourNew Member

asked in Campaigns and Flows

Why is my browse abandonment getting skipped even with smart send turned off?

HiMy cart abandonment email is being skipped even with smart send turned off.Any ideas how to solve this?I have also turned off Shopify’s abandon cart email. ThanksTom

ShriramNew Member

asked in Campaigns and Flows

How can I pull the 'only' price into the personalized recommendations and not the 'was' price?

I am running a flow which shows personalised recommendations - but it shows the ‘was’ price. I want it to show the ‘only’ price (the reduced price). Is this something Klaviyo can fix or does it have to be fixed from the WooCommerce side?

Alex ChoContributor II

asked in Campaigns and Flows

Conditional split (link click + delay)

Hey guys, I’m trying to create a sequence where the reader can click on a button and receive the next email in the flow immediately if they do that. If they don’t click on the link, I want to wait 2 days before sending the next email. This is basically a welcome sequence with the option of “bingeing” through the content (each email is part of a personalised skincare plan).So far I’ve used two conditions for the split: opened email in the last 24 hours and clicked specific URL in the last 24 hours. If they don’t, I’ve added in a 1 day delay, and then I send the next email automatically.Does this look correct to you? Does it mean that they have 24 hours to complete the conditions before they move on to the next step of the flow? This is what a part of this flow looks like atm:

ajohnsProblem Solver I

asked in Campaigns and Flows

Display (non-catalog) image based on purchased product in HTML

I’m in the process of coding a post-purchase series based on a flow. I’m editing in HTML view, and not using the drag-and-drop editor; this is a Shopify-powered store.We’d like to cross-sell other products. In total, there are three products, and those products are offered in a variety of sizes. I’d like to show or hide images based on whether the customer ordered an additional product.Product A = the purchased product (static) If the additional product purchased is Product B, show image featuring Product C If the additional product purchased is Product C, show image featuring Product B If they purchase neither Product B nor Product C, they receive both images If they purchased both Product B and Product C, no image appearsThe images that are being displayed aren’t from the Shopify image catalog; they’re entirely different. Since the products are available in different sizes, I’d like to use a standard if/else statement using some kind of lookup function that basically says, “If additi

kwtNew Member

asked in Campaigns and Flows

Dynamic Images blurry?

For some reason our dynamic images in our flows are showing up blurry? These images are crystal clear on our Product pages. Any help/advice would be hugely appreciated

NikkiContributor IV

asked in Campaigns and Flows

Using "and" or "or" in a trigger filter for a flow

I wanted to include an email in my welcome series flow that offers subscirbers an exclusive discount to a product pre-order - BUT - I want to exclude people who have already purchased this product. (Because they’ll be bummed to have missed out on the discount). For whatever reason, I can’t preview a trigger filter for an email in the welcome series. (I can only preview the main trigger). This product has 4 variants. Would the trigger filters (for that specific email) be: Example 1 + What someone has done or not done + Ordered Product + Where: Variant Name + Equals: “Hemp” + zero times + over all time AND + What someone has done or not done + Ordered Product + Where: Variant Name + Equals: “Denim” + zero times + over all time Or would the trigger filters (for that specific email) be: Example 2 + What someone has done or not done + Ordered Product + Where: Variant Name + Equals: “Hemp” + zero times + over all time OR + What someone has done or not done + Ordered Product + Where: V

JudiooNew Member

asked in Campaigns and Flows

Create trigger Flow using order fulfilment status

I wish to make a post purchase followup flow with trigger conditions that integrate the orders fulfilment status. I know the email template can access {{ event.extra.line_items.0.fulfillment_status }} However I cannot workout if its possible to use this value in a trigger state (or an alternative equivalent).

bath123New Member

asked in Campaigns and Flows

Back in Stock for specific product only

Hi there,We’ve recently signed up to use Klaviyo and have gone through all the integration with our Shopify store and set up some Flows.I’d like to get the Back in Stock flow setup, but we would only require it on certain products i.e the ones that I know for sure will be coming back in stock. Other may be sold out and not to be replenished for a while.Is this possible? I’ve looked through the integration of the Back in Stock button for Shopify but it doesn’t mention only showing it for specific products.Thanks

brynnContributor I

asked in Campaigns and Flows

How to add one video to email campaign?

Dear all, Somebody knows how to add one video to the email campaign? Can we only insert one youtube URL in it?

BalajiSystechNew Member

asked in Campaigns and Flows

Klaviyo API data extraction

Hi everyone, Am trying to extract data using api for metrics using export metric option. Am able to extract data using python. am getting data for ecommerce integration type metrics such as placed order etc... The problem here is am not able to get it based on campaigns. getting data as a whole for all campaigns. any suggestions on how to extract it based on campaigns??

itdawnsonthegreenProblem Solver I

asked in Campaigns and Flows

Newsletter subscriber not getting welcome email

Hi,I embedded a single opt-in Newsletter form on the footer of my website and I created a Welcome Series of 3 emails, the 1st email having no time delay; I want it to be sent immediately.I tested the opt-in form by putting my email and hitting the subscribe button. My email address shows up in the Newsletter list. All good!However, I did not receive the 1st email. What could be wrong?Thanks in advance for your assistance!Mel

mwcs1976Contributor III

asked in Campaigns and Flows

Why Doesn't my Abandoned Cart Flow Send When A Customer Doesn't Check Out?

I had setup the abandoned cart flow, I also notice there is someone add to cart. However, when the customer didn’t check out the cart, the abandoned cart flow didn’t send out the email. Just wonder didn’t i missed out any setting?

cbouvartNew Member

asked in Campaigns and Flows

Validation email before confirmation order

Hello everyone,I want to set up a validation link before confirming an order.To explain everything to you, I go through service providers to sell my products. They collect the customers and I take a commission at the end of the month.My partners collect the data and my company processes it. Therefore, I need the customer's consent before I can process the order: hence the validation email.The idea is to put in this email "yes I accept" in order to send the customer an order confirmation.Do you think this is possible?If so, how can I create a validation email and then an automatic confirmation email?thank you,cordially

stevecachiaProblem Solver I

asked in Campaigns and Flows

Woo Payment Method

Is it possible that after a PLACED ORDER flow is started, the payment method is passed through to Klaviyo from Woocommerce?

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