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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

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  • 9,786 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3503 Topics
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Contributor I
NickdonsjeContributor I
asked in Campaigns and Flows
How add product pricing with VAT included in a productblock. (For an abandoned cart mail)

I am currently struggling to add the right price from Magento to the product block in the abandoned cart email. The price is currently showing with VAT excluded. Has anyone found a way to include VAT in the product price?  Thanks! 

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Klaviyo Employee
3 years ago
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Contributor I
CDJ08Contributor I
asked in Campaigns and Flows
How to display the special price in the block?

Hi, I displayed the below:{{ item.product.name }}Quantité: {{ item.quantity|floatformat:0 }} — Total: {% currency_format event.extra.line_items.0.product.special_price|floatformat:2 %}  But it still the ‘normal price’ we see in the preview email while it should be the special price. Can you please let me know what is wrong in the formula?Thank you  

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Klaviyo Employee
3 years ago
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Active Contributor I
mogwaicoadActive Contributor I
asked in Campaigns and Flows
Where can I find tracking number in "Preview" of an email for Post Purchase Flow?

Hello all.I am creating post purchase flow and I would like to add tracking number and all details a customer would like to see, but in a Preview email details there is no such thing as “tracking number”.How can I get the tracking number from Klaviyo?Thank you very much!Aleksandra

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retention
Partner - Platinum
3 years ago
F
Contributor II
FmsojoContributor II
asked in Campaigns and Flows
Automation is slow?

Hello,I need to send a voucher code to new subscribers immediately when they they  subscribe at our website so they can use it at checkout, but the email is sent after 3-4 minutes allways and its disappointing since you might lose the interest of the customer. If i send a regurlar email its delivered within seconds, so why is delay with the automation ? is there any fix for this`?  

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AndriyBoychuk
Partner - Platinum
3 years ago
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Contributor I
NoGrowAusContributor I
asked in Campaigns and Flows
My flow has stopped working

Hi there,I created a flow a few weeks ago and it was working perfectly until last week - it just stopped. I cannot figure out what the problem is :(Anyone who places an order that includes our Female Facial product is to receive an email 30-minutes later with our ‘Guide’. A customer must only ever receive this email once and not with every purchase.The second image shows the Trigger which seems to the be problem… this particular did purchase the Female Facial product? 

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retention
Partner - Platinum
3 years ago
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Problem Solver I
horaceProblem Solver I
asked in Campaigns and Flows
abandoned cart : table block dynamic repeat only for the first item product

hey, is there a way to display some data in the flow abandoned cart only for the first product of the cart and not repeat for all the products please ?thanks you :) 

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Problem Solver I
3 years ago
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Contributor I
wildmagnoliaContributor I
asked in Campaigns and Flows
Why are all my emails bouncing?

I just switched from Omnisend to Klaviyo. I thought all was well until I created and sent out my first email campaign.  Out of my list of 2800 subscribers, 2400 of my emails bounced! I checked the activity and they keep bouncing. I know these are good emails because they worked with Omnisend and I could see the traffic being brought to my site. I barely had any traffic since 2400 of my emails never went through.  Did I miss a step in set up? How would this happen? ** I did have Klaviyo downloaded and used it for a bit in 2019, but then I switched to Omnisend. Since I decided to switch back, could this have anything to do with it? Help please!! 

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Taylor Clark
Klaviyo Employee
3 years ago
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Contributor I
patbullockContributor I
asked in Campaigns and Flows
Creating a flow which notifies customers when an item goes into production

Hi everyone, I would like to build a flow which sends emails out at the following steps in the order process: Order Placed, Creating your Bag, Item Shipped, and Item Delivered. I feel pretty confident about setting up triggers for all parts of this process, except for the “Creating your Bag” step.Does anyone have a suggestion for how to set up this kind of trigger? Setting up a custom metric with an API is the first thing that comes to mind, but I’m not sure where I could pull this information from. I’ve seen other companies create a similar reminder, but I’m not sure how they execute it. For reference, I attached a screenshot from an email I received which uses this kind of reminder.It has also occurred to me that this step in the process could be “faked.” When most companies send this step out, do you think it is triggered based on the average production start date after an order is placed? Any thoughts or suggestions you may have would be greatly appreciated. Thank you! Reference:

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Contributor I
3 years ago
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Contributor IV
Scott SContributor IV
asked in Campaigns and Flows
Add To Cart Trigger Question

Klaviyo offers a true abandoned cart flow (as opposed to an abandoned checkout flow) by allowing us to use the Shopify Add To Cart trigger. My question is why is the default flow configured so that the CTA button takes the customer back to the product that was added to the cart rather than the cart itself? How do I configure it so that when the customer clicks on the CTA button they are taken to their shopping cart? 

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Bobi N.
Partner - Platinum
3 years ago
M
Contributor I
MurrayContributor I
asked in Campaigns and Flows
How do I check for Fulfilled status = true but wait 1 day if false before checking again?

I want a flow to be conditional on Placed Order = 1 (then send ‘Welcome’ email) and then checking that Fulfilled = 1 (then, after 4 days to wait for item delivery, send ‘How is it?’ email).Query is, if conditional Fulfilled is still 0 when I do the check I want the flow to loop back and check Fulfilled again one day later. If still Fulfilled is 0, wait another day, etc, etc. How do I construct this?I want to avoid putting in a fixed waiting time eg. 10 days before I send the ‘How is it?’ email. Reason being, sometimes I have inventory for immediate fufilling and sometimes I wait for it to arrive from other business locations before I can Fulfill, so inventory fill time can be from 1 day to 4 days. I only want to send that email after I know the order has been Fulfilled.

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retention
Partner - Platinum
3 years ago
S
Contributor I
sendeatsContributor I
asked in Campaigns and Flows
Only the 1st step of the welcome flow is working

I have a 4 step welcome flow, and customers are being skipped after the 1st step. I had smart sending on but I since turned it off. IDK why having it on would affect it though because I wasn’t sending other emails. Can I backflow all these skipped recipients? What should I fix? 

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ksanfelipe
Klaviyo Employee
3 years ago
S
Contributor I
stuedmaContributor I
asked in Campaigns and Flows
Can you schedule a campaign to send out monthly, automatically?

Hi,I would like to send a monthly newsletter that contains a selection of the new products added to my site in the past 30 days.I have set up a product feed in Klaviyo that contains only the new items, and I have added this feed into an email template.  Easy so far.  What I can’t figure out is how to get Klaviyo to automatically send the email out every 30 days. I tried setting it up as a Campaign, but I don’t want to have to log in and manually send it, and I would prefer not to set up 6-12 emails with future scheduling in advance if I can help it (and anyway, it would be great if I could do A/B testing on send times).  I tried to create a flow with a time delay, but it doesn’t look like you can create a loop.  I guess I could just keep adding 30-day time delays and cloning the emails for a year or two in advance, but that seems onerous.Does anyone know if Klaviyo supports a more sophisticated and easy way to do this?Thanks,Max

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Contributor I
3 years ago
A
Contributor I
AndySContributor I
asked in Campaigns and Flows
Abandoned Cart Emails for Multiple Currency Website

Hi,We are a small business with a niche market, which means one Shopify website that ships worldwide. Our default currency is $USD but we have a currency selector on-site which prompts users to view the site in local currency. Most customers are in UK.Klaviyo is not differentiating currencies in abandoned cart email templates when importing using “item.line_price”, so the automated prices in our flows are a mix of USD, GBP, EUR…. varying per customer.How can we import product prices in specific currencies to create separate flows per country? We know this data is available from Shopify as we use it in other tools.Andy

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cassy.lee
3 years ago
A
Contributor I
AnjaLetzContributor I
asked in Campaigns and Flows
Capture future customers emails prior adding products to a basket/cart

Hello,I am wanting to capture future customers emails prior adding products to a basket. Is that an option within Klaviyo? We have a woocomerce store.  Thank youAnja

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Omar
Partner - Platinum
3 years ago
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Contributor I
lindavContributor I
asked in Campaigns and Flows
Why Are My Abandoned Cart Flows Not Sending?

Can someone check my triggers for the Abandont Cart. I have these three flows, but see that the Abandoned Cart has not worked at all. Are my triggers wrong? My Abandoned Checkout and Browse Abandonment have been sending. They all have Smart Sending on, but I’m not sure if that’s the problem. 

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Contributor I
3 years ago
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Contributor II
einnewatersContributor II
asked in Campaigns and Flows
Why does the ".product-form__cart-submit" class not work on my Added to Cart metric?

Hi Guys,I’m having an issue installing the added to cart metric. The alternative snippet with class notation solution has not worked for me either. Any ideas?    

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Contributor II
3 years ago
B
Contributor I
BPDContributor I
asked in Campaigns and Flows
Need help with conditional split in a flow based on Shopify order tags

HelloI am looking to set up a flow that sends different emails to customers based on their shopify order tag.I know that I need to set up the conditional split using ‘Properties about someone’ but I then have 3 options when it comes to the tag:Order tag Shopify order tag Shopify tagsThe tag that I have got on my Shopify orders are DPD Delivery, DHL Delivery and Home Delivery - but I’ve tried all 3 different types of tags and all different ways to enter the tag name and I can’t get the right customers to flow towards the right communication. Argh!Please help - I know that it’s simple but I just can’t get there.

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B
Contributor I
3 years ago
M
Contributor II
Mack999Contributor II
asked in Campaigns and Flows
Grey background on logo - how to fix?

So I added a block for the logo (after removing default as it was appearing twice in emails) and the background is all grey instead of white. I tried changing canvas to white but that only turns the extent of the logo image white (being a png), not the exterior space. How do I fix this?

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Contributor II
3 years ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in Campaigns and Flows
Why am I having more bounced emails now than on MailChimp?

Hi, We just migrated from MailChimp and sent our first campaign with Klaviyo. The campaign was sent to our recent openers (Track A) according your best practices however we got 81 bounced email (2,4%). It’s a huge number as bounced emails number was up to 15 in MailChimp. How is that possible? I am concerned if that will affect our deliverabily rates?And how we should act now?

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Lina
Active Contributor IV
3 years ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in Campaigns and Flows
Best practices for delivering two different lead magnets

Hi, We are offering two lead magnets (freebies) in exchange to the email address. We want to send link to the download in the first email of the flow. I want to subscribe all them to one list, so how could I differentiate the subscribers for which lead magnet did they signed up?

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M
Contributor I
3 years ago
S
Contributor I
sebas911Contributor I
asked in Campaigns and Flows
Create a flow with free account

Hey, i just want to ask, when i have the free account and i create a flow, for example when the customer doesnt complete his order.Will this email flow send out automatically?Because i turned all the mails from the flow into activate with the green colour and there it doesnt show any message, so it seems like that it works. Thanks for your help guys.

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Julia.LiMarzi
Klaviyo Employee
3 years ago
E
Contributor I
economizeishopContributor I
asked in Campaigns and Flows
Nao consigo criar um flow com os cliente de abandono de carrinho da yampi

Estou tendo problemas, toda vez que um cliente abandona o carrinho na Yampi, meu trigger nao e ativado e nao se inicia a sequencia de emais, eu estou usando a api da yampi corretamente..a trigger esta configurada da seguinte forma:alguem poderia me ajudar?

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cassy.lee
3 years ago
C
Contributor III
cluchContributor III
asked in Campaigns and Flows
Why are products not populating to abandoned cart emails?

Hi, Abandoned cart emails are not populating with products or names.  The module used in the email should be the one provided from the Klaviyo template.  Can anyone please advise as to how to resolve this issue?  Photo shown below:   

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caroline
3 years ago
K
Contributor I
Koko_10456Contributor I
asked in Campaigns and Flows
Change Flow Message Names and Order

I am working on a templated email flow.  I added 2 emails to the flow.  I inserted the 2 emails before the original email of the flow.  The two emails that I have added are labeled as email #4 and #5, but technically they are #1 & 2.  Will this affect the flow or do I need to changed the name of the emails to #1 and #2?  If so, how do I change the name of the emails so that it flows in the correct order.thanks in advance

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mike.hoang
Klaviyo Employee
3 years ago
N
Contributor I
NicMContributor I
asked in Campaigns and Flows
Flow Issues

I am getting so frustrated with a particular flow. We’ve implemented a membership program for a client with 3 tiers - Shore, Core and Peak. The customer Shopify Tag is then set to Shore, Core or Peak and the customer then receives an email automation. the whole process is as follows: New member requests get tagged “Shore Pending”. Once their total annual spend has been assessed they get tagged Shore, Core or Peak depending on what that value is. It works for EVERYTHING other than Shore. The setup is identical for each but the email automation for Shore is just not sending. What’s more furstrating is that it was working when we tested in November and now come January, when the client wants to launch, it just stopped working.

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Omar
Partner - Platinum
3 years ago
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