Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,104 Topics
  • 8,730 Replies
Lina
Rank
Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
  • 1
  • 5
Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

  • 5
  • 3
shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
  • 3
  • 1

3104 Topics

S
Contributor I
Sid_techContributor I
asked in Campaigns and Flows

Need Help with my Coded Email

I hope you guys can help me with this. I just used HTML to create my email. All looks good when I preview it within Klaviyo, but when I send a test email, the footer is out of place. Does anyone know how I can fix it? 

8
S
Contributor I
1 month ago
S
Contributor I
SadiqContributor I
asked in Campaigns and Flows

Why are my abandon checkout and abandon cart emails going to SPAM?

Hey,I’ve been working with a new client for the past 1 months. They were sending Welcome & Abandon Emails prior to my onboarding for 1-2 months. No campaigns were being sent. We began sending weekly campaigns to engaged customers for the past month and are getting 30-40%+ open rates.But we’re not hitting the same for our abandon checkout and abandon cart flow.I’ve noticed the abandon cart and abandon checkout email for my client are going to spam.  and don’t know why.Can anyone provide any advice? Really at a loss with how we can turn this around for the client right now as we cannot capture revenue from these flows.

8
In the Inbox
Partner - Platinum
1 year ago
D
Contributor II
DanWAContributor II
asked in Campaigns and Flows

Conditional split $value question

Help, I am having a problem adding a $value condition to our email sign up. I know how to do it with a trigger split, but we only have the conditional split option on the email signup flow.So basically what we want to do is send the person that signed up free content emails and then if they haven’t placed an order to send them a discount offer BUT the discount offer should only apply to people that haven’t placed an order over $500 In other words we want the discount to apply to only our big ticket items and not minor purchases.Here’s the flow we have,  how do I change the conditional split to have a $ value? 

8
bluesnapper
Partner
6 months ago
In the Inbox
Partner - Platinum
In the InboxChampion & Partner
posted in Campaigns and Flows

With BFCM coming quickly, what is one tactic or strategy you recommend as a must-have for your cart abandon series?

Hello Klaviyo Community,Last month, I posted a similar discussion on creating a high-performing welcome series and it was so helpful to hear from so many your thoughts and recommendations. If you haven’t seen that discussion, check it out below.  As we ramp up towards BFCM and the holiday season, having a highly effective cart abandon series to remarket to prospective customers, in my opinion, is just as important as getting your campaign/promotional strategy dialed-in. I’d love to learn from the community, what is one or two tactics or strategies you recommend as must-haves for a cart abandon series for BFCM?Calling all Klaviyo Champions to the table to share! 👉 @Ashley I. @Kylie W @inboxingmaestro @KatherineB @ebusiness pros @retention @chelsgrove @Akers Digital @Bobi N. @Spark Bridge Digital LLC @Omar 

8
ebusiness pros
Partner - Silver
7 months ago
C
Contributor IV
CKUKContributor IV
posted in Campaigns and Flows

Split Test Campaign By Segment

Hello, I’m looking to setup a single campaign where I can split the content & send times by different segments. So each segment is sent at a different time and with different content. We are currently doing this by sending multiple campaigns but this is extremely time consuming and all other email platforms I have worked with have been able to do this.How do I accomplish this in Klaviyo?Thanks!

8
C
Contributor IV
3 months ago
B
Contributor IV
B BContributor IV
asked in Campaigns and Flows

What does it mean when a property is "set" or "not set"?

Hi, What does it mean when a profile property is “set” or “not set”? I’m understanding it to mean that there is something in that profile property for a specific profile, as opposed to the profile not having that property at all. Is my assumption correct? I’m asking because I’m setting up a conditional split in a flow to only allow profiles with a certain profile property to move to the “yes” side of the split. It doesn’t make a difference what the profile property is, just that it exists. Is the correct way to configure the split to select “Properties about someone”, “x profile property” is “set”? Thanks in advance!BB 

8
B
Contributor IV
1 month ago
T
Contributor I
Toy SpaceContributor I
asked in Campaigns and Flows

Informing Customer Preorder Item Has Arrived

How do I create an automation whereby it will inform customers who ordered a “preorder” item that is has already arrived “instock” tag. Our customer order a mixture of instock and preorder tag items sometimes. Therefore, I am looking to create a trigger to inform customer of those specific items arrival when we update it from preorder to instock tag.

8
alex.hong
1 year ago
B
Contributor IV
blissyContributor IV
asked in Campaigns and Flows

Can I add a personal photo to my Klaviyo emails? (like the one people have in Gmail)

Can I add a personal photo to my Klaviyo emails? (like the one people have in Gmail)

8
M
Problem Solver I
8 months ago
C
Contributor II
Chris1294Contributor II
asked in Campaigns and Flows

Abandoned Carts Email -- How to prevent sending the email if the Cart is deleted?

I am transitioning from the Shopify integration to the APIs and I will be synching my Carts in the Checkout Started events. When creating flows to send Abandoned Cart emails, I add a link to the cart so the user can complete their purchase. In the backend, I delete carts after a certain amount time to clean up the database.Is there a way for me to stop sending emails that point to deleted carts?Seems like there is no record of shopping carts in Klaviyo.Thanks!

8
C
Contributor II
1 year ago
V
Contributor I
VoibonContributor I
asked in Campaigns and Flows

if we sent email through klaviyo, and then customers replied, where I can see the replied email from my customers?

if we sent email through klaviyo, and then customers replied, where I can see the replied email from my customers?

8
David To
Klaviyo Employee
1 year ago
M
Contributor I
medox744sContributor I
asked in Campaigns and Flows

i want to add snippet code to product.json for add to cart event any help please

Hello Guys i have installed debutify theme on my shopify store and now i want to add snippet code of "Added to Cart" Event, but the problem is i have product.json filein the guide here: Guide to Creating an "Added to Cart" Event for Shopify – Klaviyo - Help Center they just mentioned how to add it on product.liquid file now my question is how to add the code on json file i really need your help guys. Thanks

8
P
Contributor I
3 months ago
B
Contributor I
bodiesandbarbellsContributor I
asked in Campaigns and Flows

Issues? Email did not send and template issues.

Are there issues going on right now?When I was choosing a template it would be missing the unsubscribe and address area once I selected it and started making changes.I finally found one that kept that part of the template and did my email and sent it out, but there were crickets. Only one person opened it up. I usually have 75% open rate so I was wondering what was going on. I have a friend on my list and asked her about it and she said she had not received the email. I resent it to her alone and still she did not receive it. Anyone know what’s going on?Thanks,Ashley

8
alex.hong
1 year ago
julie.digital
Contributor III
julie.digitalContributor III
asked in Campaigns and Flows

Show/hide logic for those not subscribed to SMS Marketing

Hi! How to show/hide content block based on someone subscribing SMS Marketing? We want a block to show to people who haven’t subscribed yet. 

8
julie.digital
Contributor III
6 months ago
E
Contributor I
eetiContributor I
asked in Campaigns and Flows

Email did not send but are under the "scheduling" status

Hello, I sent out 3 emails today each time I clicked “send now,” and each email only had 1 recipient. However, none of the emails have been sent and all are still under the status of “scheduling.”Why is this the case and how can I avoid this? Thanks,

8
T
Contributor I
11 months ago
U
Contributor I
unique_username_1234Contributor I
asked in Campaigns and Flows

"Abandoned Cart" flow not showing product when previewed.

I'm facing a critical issue with the Klayvio Abandoned Cart feature after following Jordan's Library instructions for Shopify integration.Despite diving into the documentation, the product information isn't showing up, and this needs an immediate fix. I can't stress enough how crucial this is for our operations.  

8
U
Contributor I
5 months ago
L
Active Contributor I
LaurentActive Contributor I
asked in Campaigns and Flows

Send an email when the price of a product in a Wishlist changes

Hello,Every month, we decrease the price of some products, and we would like to inform the users that were interested in theses products (in their wishlist).We are using shopify and the Wishlist King app.I don’t understand how i can do this in Klaviyo.Any help,Thx, Laurent

8
alex.hong
1 year ago
T
Contributor II
tmeehan_scgContributor II
asked in Campaigns and Flows

Product Blocks within a split or table?

Is there a way to include a product block as part of a split or table?

8
retention
Partner - Platinum
1 year ago
J
Active Contributor I
jtao23Active Contributor I
asked in Campaigns and Flows

Conditionals Logic Question

Hello Klaviyo CommunityI had a quick question regarding Conditionals in a flow. In the attached Welcome Flow (default Klaviyo template for when someone has signed up for our newsletter), we check if they have purchased in the past.If they have not purchased, we want to enter them into an email series (more than 1 email). Question 1: Assume they purchase after Email 1 in the have not purchased email series, do they exit the flow altogether or will they go back into the flow and receive the email 1 from the have purchased series? If this is the case, is there a way to exit someone when they do convert from the have not purchased series. Please note the trigger is based on joining the newsletter. Question 2: Assume they still have not purchased after email 1, will they continue to stay in the series and receive subsequent emails until they convert?Appreciate any input you’re able to provide. Thanks all! 

8
J
Active Contributor I
1 year ago
G
Contributor I
gierre18Contributor I
posted in Campaigns and Flows

How to send mail for a specific product upselling when somebody ordered another specific product?

Good morning to everyone, I am looking for a specific flow in which we will send mail after 30min/40min when a customer bought a specific product (X) but not another specific product (Y).  In the mail sent after the trigger, we will send upselling items (different variants of Y product). Does somebody know how to do that? Best regards,Giulio 

8
G
Contributor I
1 month ago
Murray Finlayson
Contributor IV
Murray Finlayson
posted in Campaigns and Flows

Klaviyo vs Yotpo

Curious to know if anybody here has switched from Klaviyo to Yotpo for sending flow & campaign emails, in order to incorporate emails, rewards and reviews within one app?Or anyone who has migrated from Yotpo to Klaviyo, because they were unhappy with Yotpo emails?

8
Jessica eCommerce Badassery
Partner
2 months ago
N
Contributor IV
Nick_rackattackContributor IV
asked in Campaigns and Flows

Does the Conditional Split 'Contains' condition look at each option individually?

I have a re-engagement flow which is sending comms out to customers that have contacted us about a quote. In this quote we provide a discount, if the quote includes specific brands then they cannot be sent the discount.I have setup a conditional Split in the flow and used the ‘contains’ condition to list all the brands that are excluded, this should exclude anyone that has one of these brands against their record: When I look at the customers that ‘pass’ the split, some of them have brands lists in the quote, i.e its not excluding them. Does the ‘contain’ condition require that the quote contain ALL the brands listed for it to work, or will it exclude someone that contains at least 1? Ideally it needs to exclude them if they have 1 or more brands listed. Thanks!

8
N
Contributor IV
1 year ago
S
Contributor II
SherylBiesmanContributor II
asked in Campaigns and Flows

Setting up flows to replace ReCharge Notifications

I’m looking for assistance on how I set up flows to replace the notifications (i.e. your order is coming in 3 days, your credit card is expiring etc.). I’ve already successfully integrated Klaviyo and ReCharge, but can’t figure out how to set up the proper triggers. 

8
D
Klaviyo Employee
5 months ago
N
Contributor IV
noobmarketContributor IV
asked in Campaigns and Flows

how to display cart details in a campaign email

Hi,  I ran a sale on my shopify store last week.   The sale has ended.  I am creating a segment that includes people that has abandoned the checkout process last week.  I’d like to send them an email giving them a discount to recover the abandoned cart.  So should I use an email campaign to do that?  If so, how can I include the cart content in my email?or should I create a one-time flow to include this one-week abandoned carts?I already have an abandoned cart recovery flow, but that’s not specific to this group of abandoned carts.

8
N
Contributor IV
1 year ago
S
Active Contributor III
Steve0603Active Contributor III
asked in Campaigns and Flows

How to prevent certain dynamic products from being displayed

Hey Team ! I hope you’re doing good. :)For my client, I have a problem with my email sequences and especially the dynamic content.My client owns a jewelry workshop.In addition to jewelry, they offer to engrave jewelry.Of course, on Klaviyo, this is considered an additional product.The problem is that it's not a real product, so it displays an ugly image that doesn't look like engraving.I'd like to know if it's possible to prevent certain dynamic products from being displayed in order to avoid this.In the dynamic code, can I do something like : “if product equals : itemXXX, then, show the next one”.Thank you very much for your help.Steve

8
katiebragg
Contributor I
1 month ago
V
Contributor IV
VividfootwearContributor IV
asked in Campaigns and Flows

Abandonment Cart Series

Hello Klaviyo Community!Would someone double check and make sure I have this flow configured correctly? Basically the customer is to hop out the flow if he or she makes an action (purchase).   

7
Omar
Partner - Platinum
3 years ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.