Campaigns and Flows
Optimize your messaging by learning about campaigns and flows.
- 2,700 Topics
- 7,486 Replies
Hi all,We have some events that we trigger from the front-end (for speed–these fire off as soon as the event happens) and back-end (more reliable–prevents Klaviyo scripts from being blocked by adblockers/trackers).This results in the same user going through a metric flow twice (around the same time), and can result in duplicate emails being sent.What we’re looking for is a step in a flow to get only the unique email addresses (i.e., remove all contacts that are going through twice). Is this possible? Thank you!
Hi - I’m looking to calculate a date prior to a date in an event. I know how to use “later” to come up with a future date but i’m looking to get a prior date. For example my event shows the date an upcoming order will be placed. I want to use that date minus 1 day to say you have until X date to edit your order. Thanks!
Hi everyone,I’m using the default Klaviyo flow for post-purchase followups (order counts plit) that triggers when someone places an order. Then 14 days later it sends a review request.In this review email, there’s no code or formatting to send them to the product page to where they CAN review. And then, I wanted to add an anchor so they get sent straight to the review section.Not sure how I can do this, hopefully someone can help. Thank you!
I would like to edit my abandoned cart emails. The problem I have is that if I use a cool template I don't know how to set up the Return to Cart buttons with the correct URL and the email to show the correct products that the customer had in the cart? Are there cool templates where this is already in there and I can just customize the background design and add some icons?
I have a landing page I created on Shopify using zipify and I’m trying to add Klaviyo so potential clients can get a 25% coupon code. Should I be creating a flow and connect it to zipify or a sign up form and connect it to zipify. I initially created a flow but I don’t see a way to connect the flow to zipify. I already connected klaviyo to zipify as the crm and added the mailing list but still can’t seem to figure out how to add a way for potential clients get the coupon code.
Issue. We had our ad agency change the wording of one of our items in Shopify without informing us, resulting in a flow trigger not firing and 53 of our prospects not entering a sales flow.I am trying to figure out how to get these past profiles into that flow.I have created a segment with the 53 profiles in it. Then I cloned the flow and attempted to have that segment go into the top of the flow, but for the life of me, I can't find a way/ trigger to initiate that action.Any advice welcome
I want to set up our monthly newsletter. I want this newsletter to be different each month and I'd like to schedule it to go out on a specific day each month. I want our 3 Welcome Series email to trigger this monthly newsletter. Our welcome series is currently set up to send over a 7 day time frame. After they receive the 3rd email, I'd like the following email that they receive to be the first email in our monthly newsletter. I have the flow set up to update the profile property if they've completed the flow and this is where I'm stuck. What is the best flow/trigger for this monthly newsletter?
Hi team,I am setting up flows and noticed that I only have three triggers to choose from which is Created, First Active, and Last Active. If I am trying to set up a Happy Birthday Flow and First Purchase Anniversary Flow, what am I supposed to choose from?Thanks!
Hello! I’m working on a churn prevention flow for our Recharge subscribers. The goal of the flow is to enable customers to add a free gift to their 3rd subscription order and I’m a little stuck on how to set this up.I’d like to use Recharge Quick Actions to allow a customer to add the free gift to their order, however, I’m not sure how to set-up the flow logic so that the customer gets the email 1 week before their 3rd subscription order renews. I believe Recharge Quick Actions can only fire in a flow if the flow metric is “Upcoming Subscription Order” (which triggers 3 days before an order - that’s too close to the order date) and “Started Recharge Subscription”. If I were to use the “Started Recharge Subscription” metric to kick off the flow, which trigger filters can I use to ensure the customer only sees the email ahead of their 3rd subscription order?Is anyone using a different tool that integrates with Klaviyo to add gifts to upcoming subscription orders?Thanks so much!
I have created a flow with a date property. I've checked that people have ownership and that the date is well formatted.The idea is to send a message to the client on the day of the date, if for example the date is October 16, I have set the date as 10/16/2023.I have configured the flow with the parameters but it never sends the email.What is wrong?
Hello! I just uploaded 200 coupon codes to be used and all is well. Just want to ask if the sequence on how Klaviyo distribute the codes is based on the order from the CSV file upload or it is random? I just observed that one of our new sign-ups received the 52nd code in the file. Just want to confirm this one. Thanks!
Hello guys!In Brazil we have a payment method called BOLETO.Payment by BOLETO is a way of paying bills using a document that contains information about the payment, such as amount, due date, payment code, etc... It can be paid at banks, lottery outlets or online.How do I put this document in the email that the customer receives when they choose this payment method.DESIRED FLOW: Customer purchases by BOLETO > Customer receives an email saying: Thank you for your purchase, your BOLETO to be paid is at the bottom of the email. I believe that Klaviyo does not have this option, due to the fact that BOLETO only exists in Brazil.
Can someone help me with these three flows before I break down? These are set up as win-back/reminders to purchase again, based on the assumption that one roll of tape lasts about 30 days.I have three different flows for "Hook grip tape": 1-pack, 3-pack, 5-pack.I need assistance in configuring flow filters so that these flows don't end if the customer buys another product before the time for these flows expires, unless the customer buys another "hook grip tape," in which case they should enter that flow instead.For example, a customer purchases a 5-pack of hook grip tape (that flow is set for 140 days based on the assumption that one roll of tape lasts about 4 weeks). After 50 days, the customer buys another product, like a tank top; they should still remain in the flow for “hook grip tape 5-pack”.However, if the customer buys a new package of hook grip tape before these 140 days, they should no longer be in the 5-pack flow but instead begin the new flow for the X-pack hook grip tape t
Before I go ahead and build out a flow , I just wanted to check how big flows can be?I currently have 4 ways customers can subscribe (sign-up pop up and 3 different forms) I currently have these setup as 4 different flows with each flow sending out 3 emails I am looking to combine these into 1 flow - hoping Klaviyo can handle this!!!
Have created a price drop flow and can see items in the price drop report.We want to test this is working correctly but after setting the flow to manual, we are unable to get the flow to trigger and push into the ‘needs review’ how can we get this to trigger for manual testing?
New Topic Guidelines
If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.
Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.
Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.
Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.
Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.
Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.
Most helpful members this week
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentialsLog in with Klaviyo
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.