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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,540 Topics
  • 9,914 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3540 Topics
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Contributor I
Sid_techContributor I
asked in Campaigns and Flows
Need Help with my Coded Email

I hope you guys can help me with this. I just used HTML to create my email. All looks good when I preview it within Klaviyo, but when I send a test email, the footer is out of place. Does anyone know how I can fix it? 

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S
Contributor I
6 months ago
A
Contributor I
Anita.UnalomeDesignContributor I
asked in Campaigns and Flows
First purchase anniversary flow not working

I’m having an issue with the 1st purchase anniversary flow. I can’t figure out why the “conditional split” puts every customer in “Waiting”… I used Klaviyos template to create the flow.It has been active for over a month and no email has been sent yet. Any ideas of why this might happen?  

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DavidV
Partner - Platinum
5 months ago
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Contributor II
DanWAContributor II
asked in Campaigns and Flows
Conditional split $value question

Help, I am having a problem adding a $value condition to our email sign up. I know how to do it with a trigger split, but we only have the conditional split option on the email signup flow.So basically what we want to do is send the person that signed up free content emails and then if they haven’t placed an order to send them a discount offer BUT the discount offer should only apply to people that haven’t placed an order over $500 In other words we want the discount to apply to only our big ticket items and not minor purchases.Here’s the flow we have,  how do I change the conditional split to have a $ value? 

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bluesnapper
Partner
1 year ago
In the Inbox
Partner - Platinum
In the InboxChampion & Partner
posted in Campaigns and Flows
With BFCM coming quickly, what is one tactic or strategy you recommend as a must-have for your cart abandon series?

Hello Klaviyo Community,Last month, I posted a similar discussion on creating a high-performing welcome series and it was so helpful to hear from so many your thoughts and recommendations. If you haven’t seen that discussion, check it out below.  As we ramp up towards BFCM and the holiday season, having a highly effective cart abandon series to remarket to prospective customers, in my opinion, is just as important as getting your campaign/promotional strategy dialed-in. I’d love to learn from the community, what is one or two tactics or strategies you recommend as must-haves for a cart abandon series for BFCM?Calling all Klaviyo Champions to the table to share! 👉 @Ashley I. @Kylie W @inboxingmaestro @KatherineB @ebusiness pros @retention @chelsgrove @Akers Digital @Bobi N. @Spark Bridge Digital LLC @Omar 

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ebusiness pros
Partner - Silver
1 year ago
C
Contributor IV
CKUKContributor IV
posted in Campaigns and Flows
Split Test Campaign By Segment

Hello, I’m looking to setup a single campaign where I can split the content & send times by different segments. So each segment is sent at a different time and with different content. We are currently doing this by sending multiple campaigns but this is extremely time consuming and all other email platforms I have worked with have been able to do this.How do I accomplish this in Klaviyo?Thanks!

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C
Contributor IV
8 months ago
L
Active Contributor I
lucinilondonActive Contributor I
asked in Campaigns and Flows
Can I resend my newsletter subscribers their welcome promo code?

I signed up a number of subscribers (about 25) before creating a Klaviyo flow that gives a welcome discount to newsletter subscriber. How can i now give those 25 subscribers the welcome promo code?And is there a way to send a reminder with the code, to the ones that did get one after I created the flow?Ideally what i want to do is send all subscribers a reminder and those that signed up prior to the flow get a promo code too - is this possible?

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JessFosnough
Expert Problem Solver IV
4 months ago
B
Active Contributor I
B BActive Contributor I
asked in Campaigns and Flows
What does it mean when a property is "set" or "not set"?

Hi, What does it mean when a profile property is “set” or “not set”? I’m understanding it to mean that there is something in that profile property for a specific profile, as opposed to the profile not having that property at all. Is my assumption correct? I’m asking because I’m setting up a conditional split in a flow to only allow profiles with a certain profile property to move to the “yes” side of the split. It doesn’t make a difference what the profile property is, just that it exists. Is the correct way to configure the split to select “Properties about someone”, “x profile property” is “set”? Thanks in advance!BB 

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B
Active Contributor I
6 months ago
julie.digital
Contributor III
julie.digitalContributor III
asked in Campaigns and Flows
Show/hide logic for those not subscribed to SMS Marketing

Hi! How to show/hide content block based on someone subscribing SMS Marketing? We want a block to show to people who haven’t subscribed yet. 

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julie.digital
Contributor III
11 months ago
E
Contributor I
eetiContributor I
asked in Campaigns and Flows
Email did not send but are under the "scheduling" status

Hello, I sent out 3 emails today each time I clicked “send now,” and each email only had 1 recipient. However, none of the emails have been sent and all are still under the status of “scheduling.”Why is this the case and how can I avoid this? Thanks,

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T
Contributor I
1 year ago
U
Contributor I
unique_username_1234Contributor I
asked in Campaigns and Flows
"Abandoned Cart" flow not showing product when previewed.

I'm facing a critical issue with the Klayvio Abandoned Cart feature after following Jordan's Library instructions for Shopify integration.Despite diving into the documentation, the product information isn't showing up, and this needs an immediate fix. I can't stress enough how crucial this is for our operations.  

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U
Contributor I
10 months ago
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Contributor II
tmeehan_scgContributor II
asked in Campaigns and Flows
Product Blocks within a split or table?

Is there a way to include a product block as part of a split or table?

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retention
Partner - Platinum
1 year ago
G
Contributor I
gierre18Contributor I
posted in Campaigns and Flows
How to send mail for a specific product upselling when somebody ordered another specific product?

Good morning to everyone, I am looking for a specific flow in which we will send mail after 30min/40min when a customer bought a specific product (X) but not another specific product (Y).  In the mail sent after the trigger, we will send upselling items (different variants of Y product). Does somebody know how to do that? Best regards,Giulio 

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G
Contributor I
6 months ago
Murray Finlayson
Contributor IV
Murray Finlayson
posted in Campaigns and Flows
Klaviyo vs Yotpo

Curious to know if anybody here has switched from Klaviyo to Yotpo for sending flow & campaign emails, in order to incorporate emails, rewards and reviews within one app?Or anyone who has migrated from Yotpo to Klaviyo, because they were unhappy with Yotpo emails?

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Jessica eCommerce Badassery
Partner
7 months ago
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Contributor IV
noobmarketContributor IV
asked in Campaigns and Flows
how to display cart details in a campaign email

Hi,  I ran a sale on my shopify store last week.   The sale has ended.  I am creating a segment that includes people that has abandoned the checkout process last week.  I’d like to send them an email giving them a discount to recover the abandoned cart.  So should I use an email campaign to do that?  If so, how can I include the cart content in my email?or should I create a one-time flow to include this one-week abandoned carts?I already have an abandoned cart recovery flow, but that’s not specific to this group of abandoned carts.

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Contributor IV
1 year ago
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Active Contributor III
Steve0603Active Contributor III
asked in Campaigns and Flows
How to prevent certain dynamic products from being displayed

Hey Team ! I hope you’re doing good. :)For my client, I have a problem with my email sequences and especially the dynamic content.My client owns a jewelry workshop.In addition to jewelry, they offer to engrave jewelry.Of course, on Klaviyo, this is considered an additional product.The problem is that it's not a real product, so it displays an ugly image that doesn't look like engraving.I'd like to know if it's possible to prevent certain dynamic products from being displayed in order to avoid this.In the dynamic code, can I do something like : “if product equals : itemXXX, then, show the next one”.Thank you very much for your help.Steve

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katiebragg
Contributor I
6 months ago
C
Contributor III
cluchContributor III
asked in Campaigns and Flows
Why are products not populating to abandoned cart emails?

Hi, Abandoned cart emails are not populating with products or names.  The module used in the email should be the one provided from the Klaviyo template.  Can anyone please advise as to how to resolve this issue?  Photo shown below:   

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caroline
3 years ago
V
Contributor IV
VividfootwearContributor IV
asked in Campaigns and Flows
Abandonment Cart Series

Hello Klaviyo Community!Would someone double check and make sure I have this flow configured correctly? Basically the customer is to hop out the flow if he or she makes an action (purchase).   

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Omar
Partner - Platinum
3 years ago
H
Contributor II
hbaxtonContributor II
asked in Campaigns and Flows
Flow: looping with a time delay until a property is true

We have a somewhat complicated series of flows that we are trying to link.  Here is the summary of the problem we are trying to solve:We need to know when a specific product is “delivered.”  We are on Shopify, and Shopify does not send Klaviyo a trigger for delivery (I do not understand why).So we installed AferShip which sends a Delivery notification, but you cannot access any information about the products shipped to insert in the flow emails.So the solution we came up with is to set a Property (“product delivered”) to true on a Flow triggered by AfterShip “Delivered” trigger.  Then we have the another flow triggered on Fufilled (which has all the product information) loop and wait for the “product delivered” property to turn true before sending our a timeline of emails that contain said product info.The question is how do we loop with say a day time delay on a conditional that is waiting for Proper “product delivered” to be true. OR is there a better way to do this?

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J
Contributor I
2 years ago
D
Contributor I
Daniele_CaglioContributor I
asked in Campaigns and Flows
New subscribers not going into newsletter

Hi There, I am noticing that lately my new subscribers are not going into the newsletter list. On of the last even added some products in the cart but I can’t see it in Klaviyo stats and so not triggering any abbandonned cart email.any help?thanks

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David To
Klaviyo Employee
3 years ago
V
Active Contributor I
Vincenzo CasseseActive Contributor I
asked in Campaigns and Flows
Can I add a trigger in a flow that is activated when a user clicks on a specific link?

I wanted to know if it is possible to insert a trigger within a flow that is activated when a user clicks on a specific link. A platform that I use in addition to Klaviyo for ecommerce management allows me this works. I'll give you an example. At the end of a first welcome email I would like to ask the reader to receive the next email in the flow without having to wait for a specific delay but simply by clicking on a link. This way you will immediately receive the next email in the flow without having to wait. I tried to insert the "if click" trigger but unfortunately the email is always sent based on the delay inserted in the flow. If this function doesn't exist yet it would be nice to be able to insert. There are readers who want to consume the whole Soap Opera Sequence immediate. 

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A
1 year ago
D
Contributor I
delonghuangContributor I
asked in Campaigns and Flows
Klaviyo email requires "display image" in inbox

Hi,My automation email when sending to myself, It won’t show the image unless I press the button “display image”. Is there a way to automatically show the image?     the email I got from others seems like is from a image link or something. This below email I don't need to click “display image below” in order to show the image. Does anyone know why? 

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L
Contributor I
5 months ago
K
Contributor I
kate kosContributor I
asked in Campaigns and Flows
Why do my campaign URLs say "trk.klclick.com"?

In a Campaign, we include external links different from our domain for webinars. When a recipient receives the email these urls are different! It seems like a redirection.For example, we insert urls like attendee.gotowebinar.com/… and we receive email with urls like  trk.klclick.com/…Do you know why it happens that? It causes an issue as these campaigns are blocked from many recipients’ email service.  

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retention
Partner - Platinum
2 months ago
R
Contributor IV
rutholdfieldContributor IV
asked in Campaigns and Flows
How to remove a segmented group of people from a flow

Hi,I have created a thank you flow for people who have placed an order.But I don’t want monthly subscribers to be part of this flow. I currently have a segment of my subscribers. How do I add this segment into my flow and ask them not to receive the email?Thanks for your help.Ruth 

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Dov
3 years ago
I
Contributor I
instabilloContributor I
asked in Campaigns and Flows
Why is my Woocomerce Rebuild Cart Button Not Working?

when i click “:return to your cart” they sending me mywbsite.com/cart and message oopss there no product 

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Taylor Tarpley
Community Manager
3 years ago
C
ColdFusionPetNew Member
asked in Campaigns and Flows
Enrolling Customers manually Into An Email Flow

I  am in early stages of giving away 1,000 bags of our new flagship product, the Frozen Life Bar.  I meet many people individually to drop off the bags, but I need a way to enroll people manually into an email flow since they do not go through the website.  So far I have not seen a way to enroll people manually.  Please help me figure this out. Time is of the essence.

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U
Active Contributor I
4 months ago
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