Campaigns and Flows
Optimize your messaging by learning about campaigns and flows.
- 2,707 Topics
- 7,494 Replies
Hey,I’ve been working with a new client for the past 1 months. They were sending Welcome & Abandon Emails prior to my onboarding for 1-2 months. No campaigns were being sent. We began sending weekly campaigns to engaged customers for the past month and are getting 30-40%+ open rates.But we’re not hitting the same for our abandon checkout and abandon cart flow.I’ve noticed the abandon cart and abandon checkout email for my client are going to spam. and don’t know why.Can anyone provide any advice? Really at a loss with how we can turn this around for the client right now as we cannot capture revenue from these flows.
Help, I am having a problem adding a $value condition to our email sign up. I know how to do it with a trigger split, but we only have the conditional split option on the email signup flow.So basically what we want to do is send the person that signed up free content emails and then if they haven’t placed an order to send them a discount offer BUT the discount offer should only apply to people that haven’t placed an order over $500 In other words we want the discount to apply to only our big ticket items and not minor purchases.Here’s the flow we have, how do I change the conditional split to have a $ value?
The chat support is not available for me since last Friday, 8th of October. I see the button, but nothing happen if i click on it. So i submitted a ticket on Friday morning, but i also didn’t receive a reply on that. Anyone knows how to get in touch with support regarding a flow that’s not being triggered as expected? Is there some kind of customer support outage or is it just me? I’m on Chrome but also tested on Safari ( Mac).Thanks
Hi,we’re sending out personalized Discount Codes to our new subscribers from our Shopify onlinshop.The Codes are always “WELCOMExxxxxx”, where “xxxxxx” is of course some generated code.Within the Welcome Flow we are also sending out reminders for the Codes. Along the flow, we want to exclude all subscribers from the flow that have used their Codes already.I have set up the conditional split as shown below but am not sure if it works correctly…Does the “contains” need to match exactly the code? (this would not be possible as all codes are different) Or is it ok like shown before as all codes at least begin with “WELCOME…”? If not, what would be the best solution? Is there a way to test if such conditional split works?Thanks!Stephan
Hi,I have a question about setup a flow to send email everytime customer visit our restaurant.Here is my logic below:There is a property called ‘To be send restaurant email’ and the value is ‘Y’ A segment included those profile based on filter property ‘To be send restaurant email’ equal to ‘Y’ A flow based on that segment to send out the email The last step of the flow is to remove property ‘To be send restaurant email’So in my idea, the next time they revisit our restaurant they will have property ‘To be send restaurant email’ again so they would be included in the same flow again.So far it worked for the first time. But the second time even they are in the segment already, it still don’t trigger the flow. Do you have any idea to make it work? Thanks.Mars
With BFCM coming quickly, what is one tactic or strategy you recommend as a must-have for your cart abandon series?
Hello Klaviyo Community,Last month, I posted a similar discussion on creating a high-performing welcome series and it was so helpful to hear from so many your thoughts and recommendations. If you haven’t seen that discussion, check it out below. As we ramp up towards BFCM and the holiday season, having a highly effective cart abandon series to remarket to prospective customers, in my opinion, is just as important as getting your campaign/promotional strategy dialed-in. I’d love to learn from the community, what is one or two tactics or strategies you recommend as must-haves for a cart abandon series for BFCM?Calling all Klaviyo Champions to the table to share! 👉 @Ashley I. @Kylie W @inboxingmaestro @KatherineB @ebusiness pros @retention @chelsgrove @Akers Digital @Bobi N. @Spark Bridge Digital LLC @Omar
How do I create an automation whereby it will inform customers who ordered a “preorder” item that is has already arrived “instock” tag. Our customer order a mixture of instock and preorder tag items sometimes. Therefore, I am looking to create a trigger to inform customer of those specific items arrival when we update it from preorder to instock tag.
I am transitioning from the Shopify integration to the APIs and I will be synching my Carts in the Checkout Started events. When creating flows to send Abandoned Cart emails, I add a link to the cart so the user can complete their purchase. In the backend, I delete carts after a certain amount time to clean up the database.Is there a way for me to stop sending emails that point to deleted carts?Seems like there is no record of shopping carts in Klaviyo.Thanks!
Are there issues going on right now?When I was choosing a template it would be missing the unsubscribe and address area once I selected it and started making changes.I finally found one that kept that part of the template and did my email and sent it out, but there were crickets. Only one person opened it up. I usually have 75% open rate so I was wondering what was going on. I have a friend on my list and asked her about it and she said she had not received the email. I resent it to her alone and still she did not receive it. Anyone know what’s going on?Thanks,Ashley
Hello. I can’t seem to find this answer anywhere. I am using the PRODUCT BLOCK in a campaign, and just want to change the photo to another colour. Is this possible? The photo would come from the same product - just a different colour. Using Shopify Thanks
Hello, I sent out 3 emails today each time I clicked “send now,” and each email only had 1 recipient. However, none of the emails have been sent and all are still under the status of “scheduling.”Why is this the case and how can I avoid this? Thanks,
I'm facing a critical issue with the Klayvio Abandoned Cart feature after following Jordan's Library instructions for Shopify integration.Despite diving into the documentation, the product information isn't showing up, and this needs an immediate fix. I can't stress enough how crucial this is for our operations.
the first one, in the abandoned cart flow，Advanced Reports， does the “sent” includs all of the email we sent. （cause the just show the email domain and when i plus all of the different domain sents，its not match with the number of deliver in the same time）And does the sent number equal all of the delivered emal plus the bounced email. Or if you could tell me how could i get the number about all of the email that i send in the abandoned cart flow. the second one, how to calculate the number of “clicked”, cause we find our clicked number is less than the “placed order” number, and we did a reservation then we found some customer they inter in our flow and the placed the order but without “clicked”. And we found just the people who clicked the picture inter in our home website page, its “clicked”; and if someone just click the “ shop now” or “go to checkout” button and went to the checkout page, it wasn’t define “clicked”. There are some picture we shot to prove this is
Hello,Every month, we decrease the price of some products, and we would like to inform the users that were interested in theses products (in their wishlist).We are using shopify and the Wishlist King app.I don’t understand how i can do this in Klaviyo.Any help,Thx, Laurent
Hello Klaviyo CommunityI had a quick question regarding Conditionals in a flow. In the attached Welcome Flow (default Klaviyo template for when someone has signed up for our newsletter), we check if they have purchased in the past.If they have not purchased, we want to enter them into an email series (more than 1 email). Question 1: Assume they purchase after Email 1 in the have not purchased email series, do they exit the flow altogether or will they go back into the flow and receive the email 1 from the have purchased series? If this is the case, is there a way to exit someone when they do convert from the have not purchased series. Please note the trigger is based on joining the newsletter. Question 2: Assume they still have not purchased after email 1, will they continue to stay in the series and receive subsequent emails until they convert?Appreciate any input you’re able to provide. Thanks all!
Hi there,We are using a flow to send a welcome email with a discount code as soon as someone is added to a mailing list. However, it takes 3-5 minutes for the email to be triggered. This is problematic, because I know that most people check their emails immediately after they sign up , hoping to find their discount code. A delay of 2-3 minutes is unacceptable as we will probably lose that sale.Is there anything I can do to speed it up?Thanks,-oo
I have a re-engagement flow which is sending comms out to customers that have contacted us about a quote. In this quote we provide a discount, if the quote includes specific brands then they cannot be sent the discount.I have setup a conditional Split in the flow and used the ‘contains’ condition to list all the brands that are excluded, this should exclude anyone that has one of these brands against their record: When I look at the customers that ‘pass’ the split, some of them have brands lists in the quote, i.e its not excluding them. Does the ‘contain’ condition require that the quote contain ALL the brands listed for it to work, or will it exclude someone that contains at least 1? Ideally it needs to exclude them if they have 1 or more brands listed. Thanks!
I’m looking for assistance on how I set up flows to replace the notifications (i.e. your order is coming in 3 days, your credit card is expiring etc.). I’ve already successfully integrated Klaviyo and ReCharge, but can’t figure out how to set up the proper triggers.
Hi, I ran a sale on my shopify store last week. The sale has ended. I am creating a segment that includes people that has abandoned the checkout process last week. I’d like to send them an email giving them a discount to recover the abandoned cart. So should I use an email campaign to do that? If so, how can I include the cart content in my email?or should I create a one-time flow to include this one-week abandoned carts?I already have an abandoned cart recovery flow, but that’s not specific to this group of abandoned carts.
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