Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,093 Topics
  • 8,692 Replies
Lina
Rank
Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
  • 1
  • 5
Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

  • 5
  • 3
shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
  • 3
  • 1

3093 Topics

G
Contributor I
gaspardContributor I
asked in Campaigns and Flows

Metrics - Best day for Opening Emails

Hello, How can I get a table showing the best day of the week for opening emails? (in the last 60 days)Thanks! 

4
O
Contributor II
4 months ago
D
Active Contributor I
davemansonActive Contributor I
asked in Campaigns and Flows

Tagging Flows

Hi,I am trying to something complicated with tagging flows and need some help.So with a client that use Octane Ai quiz function and it has its own Quiz completed feed. Now the quiz completed feed brings in all quiz results and a list of recommended products. The issue i have is i can only use those recommended products with in the quiz feed and no where else.What I want to be able to do is tag this recommend product as custom properties on the individual profiles.When setting up the trigger split I can’t target that line in the trigger event.  I want to be able to target product all > 0: > Title and Product all> 1: > Title and Product all > 2: > title.Is this even possible? Thanks in advanceDave

5
alex.hong
2 years ago
S
Contributor IV
SunnyContributor IV
asked in Campaigns and Flows

How to check which product customer bought from Flow emails?

Hi Klaviyo Experts, Is there a way to see what products customers bought from flow emails just like how we can see what customers bought from campaign emails.  since we have diverse products, i want to see what product customers are buying from onboarding flow email x. Is there a way to see this?Thanks,Sunny

2
alex.hong
2 years ago
C
Contributor I
ChefEquipmentContributor I
asked in Campaigns and Flows

Post Purchase Email of Product Discount

I’d like to let people know that purchased a specific product line (60 days plus) that the product is on sale. Best way to do this?

1
Taylor Tarpley
Community Manager
2 years ago
M
Contributor I
MariafcurreaContributor I
asked in Campaigns and Flows

Shopify flow based on items

I need to send different emails based on what the client purchased in SHopifyHelp!!!1

1
Bobi N.
Partner - Platinum
2 years ago
H
Contributor I
HenrikContributor I
asked in Campaigns and Flows

Email size is often over 100 kb. Can the url-tracking-links be shorter?

Hello! I have read the “why is my email being clipped” information. But our emails are usually a bit over 100 kb. We want to be able to use over 20 links. But with the tracking code one link will take around 1 kb (20 links = 20 kb). Is there some way to shorten the tracking parameter? This is an example. Why so long?a target=3D"_blank" href=3D"https://trk.xxxxxxxx.com/ls/click?upn=XXXXXXXX=B7pA9zGl74sfsaJq2MjtOjIFjPQ8QKQyYP40kEA3uwsYeXh4TWxfT7l2Jts128hjDQdGqySOMyi=lx33Fjsr7hXXXXXXXXAiV-2BO0-2BEFPPjSOn9XKTh93x37ejgP2NiCVJK6qruKDWre44ChiPZq=u-2FaVVtJpLkxjaaC-2BCNakfIqw5MUhY1-2B9RHT7s4X67SnO-2Bqmf6psVRrlG4d8XOptisjX=H0jWwW3fhrC9270-2FYNF8lgWrAOBNjkjIWWTAa1wQfAgL4FCk6bw-2BwSPpVLRnIaTviX4CbZA=4SR8MtXV9Mh-2BcBCgUYIMDvZb0r22lyEQJbK6V6Sj3L4ROyEADUFKoHECHuYp1-2FE42l6tWGl=yi8pOLFJTign-2Fbi9ZZi-2FBW5FByg0-2F4z-2BAtiuzEUl6KcRA-3D-3Dm5Fd_ictJSxar-2B=Ng4RdBDgdsPqD-2BDX8MrHiqeY29CAMmXINNuIguRLc6FKX8uiINgENO2QuU1Cnh9hQV5tnO4H7=3RcgKyI3gQcjYh7Q-2F-2FhgunmX-2Bsiw3ykLT6t3mARCoLA8XZLuPrCT3yrVlMqiTFQ1MDEZq

2
L
Contributor I
1 year ago
D
Contributor I
daniContributor I
asked in Campaigns and Flows

welcome email after sign up in my website.

I want to send the welcome email when people sign up in my website.Even user didn’t sign up by klaviyo, can we make the welcome email? I can’t see any possibility for that. I want to send the email when people sign up in my website. I want to stop sending email from shopify side.Please let me know these two things.Thank you.

1
David To
Klaviyo Employee
2 years ago
M
Contributor III
Mark W.Contributor III
asked in Campaigns and Flows

Why did my Flow Not Send Users Through When I Back-populated in Draft Mode?

Hi, I have recently attended Klaviyo Growth Webinar regarding the Sunset Flow and have created one following the instructions.  The flow is tied to an unengaged segment populated with unsuppressed and unengaged accounts, and have been back populated (experimented with both back-populating options - giving each circa 24h to take effect), yet the entire original segment of 700+ accounts is skipped for some reason (Email cancelled) and it seems to be working only on accounts added AFTER it went live, regardless of the back populating selection.  What am i doing wrong?

5
M
Contributor III
2 years ago
Binal IW
Contributor I
Binal IWContributor I
asked in Campaigns and Flows

I need to set smart sending time in minutes

How can I set smart sending timeframe in minutes? It allows me to set in hours but I need it to set it in minutes. Is there any way?

3
David To
Klaviyo Employee
2 years ago
A
Anonymous
asked in Campaigns and Flows

Set Replenishment Reminder Flow Based on Specific Value

Hi all,I’m about to set up a replenishment reminder flow based on the value that our customers have spent. We have only 1 product, and we have 3 packages: Pack 1, Pack 3, Pack 6, equivalent with $25, $55, $75. Now I want to set 3 sub-flow based on these 3 values as the time to reminder between each group is different. For example, for those who have purchased with teh value of $25 (Pack 1), I want to remind them after 15 days, for those with $55 (pack 3), I want to remind them after 45 days and for those with $75, I would remind after 90 days.Can you tell me how to choose the conditional split to devide this base on the actual value?Any advice will be appreciated. Thank you!Tristan

2
A
2 years ago
L
Contributor I
LavenderContributor I
asked in Campaigns and Flows

Emails go into spam but not all

Hi team, I have a problem with spam. I already read all relevant topics but still would love to have a clearer explanation from Klaviyo.So we currently use info@mycompany.com as a sender name (hide the domain name for privacy). No matter when we send a preview inside a campaign or send the campaign to our colleagues’ emails like henry@mycompany.com or selina@mycompany.com), the emails will end up in Spam. They’ve been interacted with the emails like open and click.Could you please explain why this hapened?Thank you very much.

2
L
Contributor I
2 years ago
A
Contributor I
AerialPContributor I
asked in Campaigns and Flows

Back In stock VIP flow problems? It worked now all of a sudden there is no subscribe button?

Hi,  I had successfully installed the Klaviyo back in stock VIP flow on my Shopify store. There was a button on my website where customers could sign up and it worked well.  Now - the button has disappeared for some unknown reason. The code is still there, I haven't changed anything. I don't understand?  Thanks,Holly

1
alex.hong
2 years ago
H
Contributor I
homerunpetContributor I
asked in Campaigns and Flows

I want to set a flow for a particular product.

Hello I am trying to creat a flow for a particular  product, after my customer buy this product A, i want to send them an email to remind them to buy product B which is the consumable items of product A, and this email only aims at those customers who is first time to buy this Prodduct A. So how can i set this flow properly? The capture I offer below is my setting now, but i don’t think that is correct. I am a newbie here, please do me a favor.  

3
Bobi N.
Partner - Platinum
2 years ago
A
Anonymous
asked in Campaigns and Flows

Post-Purchase Flow - please check my work!

HI there! New-ish to the community and wondering if this is the optimal set up for my post-purchase flow. Any help is greatly appreciated! I don’t want people bombarded with emails so here are the factors I considered:Weekly emails already include products (we don’t have tons of new ones regularly) and occasional sales Shopify is currently sending out a whole bunch of transactional emails: order confirm, shipping, out for delivery and delivered. 3 segments: New customer, Ordered at least three times, Ordered at least three times and $value over $500.Question 1:If someone places an order 3 times with $value over 500 and gets email C, then comes back 3 months later and orders a 4th time with $value under 500, how do I prevent them from getting email B?  Question 2:Does this flow ensure each profile only goes through this flow once? I’m worried about someone who comes back and orders “4 times over all time” and gets either email B or C a second time. Question 2:Since I wanted to be sure t

5
Dov
2 years ago
U
Contributor I
UnrulyQueenContributor I
posted in Campaigns and Flows

back in stock

Will the Back in stock feature ever be compatible with custom themes? Love that Klaviyo has the feature but i have to use a 3rd party app for my theme. This would be absolutely amazing to add.

1
alex.hong
2 years ago
N
Contributor I
Nicholate OsinachiContributor I
asked in Campaigns and Flows

How can I deliver a lead magnet via email and send the welcome series immediately after to new subscribers of that lead magnet list?

QUICK QUESTION...I want to offer a lead magnet (free downloadable) through a landing page with Klaviyo sign-up form for my client. And I would like to deliver the downloadable via email immediately someone opts in for it.One way I know is to use an automated flow (the first email sent to them) that will be triggered when the new subscriber joins the list for the downloadable. But that would mean creating a separate list for these set of new subscribers, different from the general newsletter list.I have a welcome series set up for new subscribers triggered by the general newsletter list. But I also want the new subscribers that opt in from the free downloadable landing page to receive the welcome emails immediately after they receive the first email that contains the free downloadable.Please how can I do this in Klaviyo?Do I have to clone the welcome series and make the duplicate to be triggered by the new list I'll create for the free downloadable?I wouldn't also want a subscriber to r

2
N
Contributor I
2 years ago
M
Contributor I
mbarnes_ukContributor I
asked in Campaigns and Flows

item.url not linking to product for viewed products

Hi,I have followed this article here; https://help.klaviyo.com/hc/en-us/articles/360019921772-How-to-Insert-Recently-Viewed-Items-into-an-Email All 3 methods on that page will show the most recently viewed products in the email fine. However, the product image and title are not linked to the product page. There is no link at all.I have tried to troubleshoot without success, and wondered if anyone could shed some light on where I might be going wrong? Not using a pre-built ecomm platform. Have attached photo of a user profile who has Viewed Product as tracked in Klaviyo and information recorded there too. Recently Viewed Data from same user profile:  

1
David To
Klaviyo Employee
2 years ago
ChunkySteveo
Contributor I
ChunkySteveoContributor I
asked in Campaigns and Flows

Do Users Stay in the Back in Stock Flow when they buy the item?

Hi all,With the Back in Stock flow - when a user signs up to receive the email notifications, do they remain in that product flow indefinitely? So if it goes out of stock again, they will then get another “back in stock” email? And if they click on the “back in stock” link, purchase the item and then it is out of stock in the future - do they get another “back in stock” email when it returns to being back in stock?Thanks,Steve

4
Taylor Tarpley
Community Manager
1 year ago
N
Contributor I
NativeCollarsContributor I
asked in Campaigns and Flows

Welcome Flow to Newsletter *BUT* only to one of the sign up forms

Hi all!I would like to start a sign up form that is specifically for our upcoming Birthday discount.I created the signup form for all subscribers to go to our newsletter list. However, how to I create a welcome flow for only these subscribers from here and not to all of the ones that are subscribing to newsletter through other means? Many Thanks,Linds

1
Mailbox Manny
Partner - Silver
2 years ago
N
Contributor I
notsamharperContributor I
asked in Campaigns and Flows

Smart Send Time — When to use Exploratory vs. Focused

We’ve run Smart Send Time tests and have found our optimal send time. Now, when we’re sending campaigns, we’re using the Focused time period in case that optimal send time shifts gradually one direction or another. Is there value to occasionally sending a campaign using the exploratory send time (over 24 hours) rather than the focused time period, just so that we’re gathering a wide range of data and able to pivot accordingly? If so, how often do you send Exploratory campaigns rather than Focused ones using Smart Send Time?

1
alex.hong
2 years ago
S
Contributor I
SachinYadav101Contributor I
asked in Campaigns and Flows

Creating New Profile Properties in Flow is not working

In a flow, I choose Update Profile Property block, then Selected in it "Create New Property” and Use WelcomeFlow, and property value as "Active” and when I choose the Update Profile Property block, and choose the Update Profile Property option, WelComeFlow property wasn't there. Why is this happening

1
In the Inbox
Partner - Platinum
2 years ago
N
Contributor I
Naumi30Contributor I
asked in Campaigns and Flows

Active on site, viewed product and add to cart metrics not tracking other visitors.

Why Active on site, viewed product and add to cart metrics don't tracking other visitors?Although tracking my behavior. I have integrated Shopify store with Klaviyo and configured these metrics yesterday but having this issue. 

4
alex.hong
2 years ago
T
Contributor I
TMSContributor I
asked in Campaigns and Flows

Email Flows For Declined Sezzle Purchases

We use Sezzle and Credova on our store. They’re both “buy now, pay later” services that allow customers to purchase products and receive them as if they just paid for it (we get paid), but they pay for it to Sezzle over several weeks, and Credova up to 2-years. We’ve had a lot of success with Sezzle, but we also have several customers a day who’ve been rejected…and we want to direct them to Credova (who tend to be a little easier to qualify for).MY QUESTION:Is it possible to set up an email flow for customers who were rejected for a Sezzle purchase?

2
T
Contributor I
2 years ago
D
Contributor II
DstepchewContributor II
asked in Campaigns and Flows

Email Editor Scrolling Height Issue

When using Safari or Firefox to edit an email that is taller than average, I’m often constrained by some arbitrary height attribute set on the id=“design_iframe” iframe that contains the email design. To edit the email properly, I have to inspect element on my browser and manually change the style attribute in the DOM to a fixed height that allows for my email to show up all the way down the page. See screen cast here:  Is there any way around this issue? Thanks,Dan

4
D
Contributor II
2 years ago
H
Contributor I
helene99Contributor I
asked in Campaigns and Flows

How do i find the quick start flows?

j’ai un problème des icones sur les interface de tableau de bord  ( les flux) pour que je puisse faire les paramétrage sur mon compte, est ce que ce possible de retrouver les icone originale comme cet photo ?  

1
stephen.trumble
Community Manager
2 years ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.