Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,125 Topics
  • 8,779 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3125 Topics

A
Contributor I
anonymousContributor I
posted in Campaigns and Flows

Prevent People from entering a flow while in another flow

Do we have a flow filter option that will prevent people from coming in to a certain flow while they are inside another flow? Just so we can avoid like sending them automated message from post-purchase flow and VIP flow at the same time - for example.

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In the Inbox
Partner - Platinum
2 years ago
L
Contributor I
lex_zapContributor I
asked in Campaigns and Flows

Show / Hide Block based on time email is opened

I want to be able to show/hide certain content based on when a user is opening and interacting with content. For example, if I mention a promotion in an email and the user lets the content in sit in their inbox after it expires, I want to be able to then hide the content because it’s no longer relevant. Is this something I can do and if so, how would I do it?

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David To
Klaviyo Employee
2 years ago
M
Contributor I
mkanyalContributor I
asked in Campaigns and Flows

Repeat Emails Weekly for Date of Birth

Hello,So I have a toy store where we sell toys for babies 0-3 years.As as input we have Date of birth of the babies.Would like to send weekly email about the babies to the parent. ExampleA: if today(4th March2022)baby1 is  born on 7Jan 22, then she is 8 week and 8th week email will gobaby2 is  born on 10 Dec 21, then she is 12 week and 12th week email will go B: After a week 11th March222baby1 is 9 week old and 9th week email will gobaby2 is 13 week and 132th week email will go And that on that date an automatic email is sent every week.How could I generate this? Thanks in advance

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Dov
2 years ago
T
Contributor I
TheActiveKollectionContributor I
asked in Campaigns and Flows

Can Klaviyo send placed order and order fulfilled emails?

Hi there,I have a Shopify and want to know if it’s possible to send the order confirmation and order fulfilled emails through Klaviyo instead of using the standard email provided by Shopify?For the order fulfilled email the order tracking number (that is added to Shopify) will need to be included as well. Can anyone offer any help/advice?Thanks,Mike

1
Taylor Tarpley
Community Manager
2 years ago
V
Contributor I
VHTmeContributor I
asked in Campaigns and Flows

Segment Flows

So I see I’m supposed to be able to do a segment triggered flow, but when I say create a new flow there’s not a way to pick segment.  There’s only per-arranged flows for various things and none of them use segment triggers.  What am I missing?

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Taylor Tarpley
Community Manager
2 years ago
G
Contributor I
GiovanniContributor I
posted in Campaigns and Flows

I have issues configuring browse abandonment pagefly

I tried to solve it by doing as it says, it did not work, probably because my product pages are all on pagefly, please help me :) 

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alex.hong
2 years ago
T
Problem Solver I
TheSuburbsProblem Solver I
asked in Campaigns and Flows

Trigger flow every time a customer orders specific product

I have an email with a discount code that I want to send every time a customer orders a specific product.I’ve set up a flow (see below) which works but is inconsistent.  The flow trigger works correctly when the trigger product (the ‘Gift Card’) is shown as ordered after the ‘Voucher’ product. See below: “your store credit” email correctly triggered The purchase order is always the same in Shopify (Voucher first, Gift Card second).But sometimes the ‘Gift Card’ is shown as ordered before the ‘Voucher’, even though it was purchased after the ‘voucher’.When this happens, no email is sent. No “your store credit” email triggered Its seems like because the orders are purchased so close together, the chronological order is sometimes incorrect and I’m not sure I’ll be able to a fix this.But I’m confused why the email isn’t triggered when the ‘Gift Card’ is shown as purchased first. It doesn’t seem like there is anything in the flow that would prevent the email from sending?  The 2nd issue is t

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stephen.trumble
Community Manager
2 years ago
M
Contributor II
mdhContributor II
asked in Campaigns and Flows

Flow Back in stock on the product that will no longer be available

Hi there,We are collecting email adresses with Back in stock on some products that will never be available again…So I was thinking of doing a Flow that would send an email promoting an available substitute product.Ex: if the product has the tag "end of sale" (we are on Shopify), then push this other sku...What do you think? Do you have any ideas for similar flows?Best

1
Taylor Tarpley
Community Manager
2 years ago
Steffen
Contributor I
SteffenContributor I
asked in Campaigns and Flows

Bulk e-mail with PriceDrop Flow - Yes or No ?

I just set up "price drop flow".Does anyone know what happens if we put e.g. 100 products down, and customers have looked at e.g. 50 of these.Do customers then receive 50 emails, or are several products displayed in the same email ???In order not to risk this, I have already put a trigger on, which means that they do not receive the email if they have received a May within 16 hours //Steff

1
David To
Klaviyo Employee
2 years ago
J
Contributor I
Jtwaddle87Contributor I
asked in Campaigns and Flows

Not sure how "contains" works in flow filters

I’m using a flow filter with the ordered product metric that looks like this:Ordered Product equals zero times over all time where Categories contains: wallets, belts, watches, necklacesHow is this applied?Will someone who has ordered a wallet but nothing from the other categories be included?Or do they have to have ordered nothing from each category to be included?Thank you in advance for any guidance you can offer!

1
alex.hong
2 years ago
H
Contributor I
helene99Contributor I
asked in Campaigns and Flows

How do i find the quick start flows?

j’ai un problème des icones sur les interface de tableau de bord  ( les flux) pour que je puisse faire les paramétrage sur mon compte, est ce que ce possible de retrouver les icone originale comme cet photo ?  

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stephen.trumble
Community Manager
2 years ago
S
Contributor I
SachinYadav101Contributor I
asked in Campaigns and Flows

Creating New Profile Properties in Flow is not working

In a flow, I choose Update Profile Property block, then Selected in it "Create New Property” and Use WelcomeFlow, and property value as "Active” and when I choose the Update Profile Property block, and choose the Update Profile Property option, WelComeFlow property wasn't there. Why is this happening

1
In the Inbox
Partner - Platinum
2 years ago
N
Contributor I
notsamharperContributor I
asked in Campaigns and Flows

Smart Send Time — When to use Exploratory vs. Focused

We’ve run Smart Send Time tests and have found our optimal send time. Now, when we’re sending campaigns, we’re using the Focused time period in case that optimal send time shifts gradually one direction or another. Is there value to occasionally sending a campaign using the exploratory send time (over 24 hours) rather than the focused time period, just so that we’re gathering a wide range of data and able to pivot accordingly? If so, how often do you send Exploratory campaigns rather than Focused ones using Smart Send Time?

1
alex.hong
2 years ago
A
Contributor I
Alexander413Contributor I
asked in Campaigns and Flows

Naming Conventions for DEEPLY Personalized Email Flow

We have a flow that’s triggered when someone completes a 40 question quiz on our website. It is deeply personalized by gender, age, symptoms (we’re in health & wellness). So there are many variations of the same email but personalized depending on their quiz answers. It’s effective but confusing on the backend. Does anyone have suggestions for keeping this organized? Specifically - is there a way to name the emails (not the titles) that makes sense that will help us track? Thanks so much!!!

1
Dov
2 years ago
D
Contributor I
divyakrivy2022Contributor I
asked in Campaigns and Flows

Need to remove multiple APIs from shopify store

Hey, I need to remove multiple APIs from my shopify store. I checked via view page source and it has multiple api in Klaviyo company_id tags. How to remove these extra scripts?? I’ve tried disabling the on-site script checkbox in Klaviyo shopify Integration and then removing the integration and then re-added it via incognito mode but it still doesn’t work.Need Help fast!

1
stephen.trumble
Community Manager
2 years ago
Pixeljack
Partner
PixeljackPartner
asked in Campaigns and Flows

WooCommerce Products & Categories not showing in Trigger Filter

Hello,I’m having issue setting Trigger Filters in the Flows section of Klaviyo.I’m attempting to send an email when a specific product is purchased. However, when I try and search for the product it’s not showing up.  As you can see here, Klaviyo can see that there are 6 Items.  But when I try and add a trigger for Highly Sensitive Thriving Circle - Annual Membership, it doesn’t appear the in Dimension Value.For some reason only 3 of the products show in the drop-down.I’d appreciate any advice on what might be causing this. ​​​​​​​Thanks 

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Dov
2 years ago
A
Contributor I
ayushsharmaPMBContributor I
asked in Campaigns and Flows

How long(time) does product from abandoned cart stay in checkout URL

Hi folks, I recently created an Abandoned cart email flow - with Checkout started as the trigger.  It all seems to be working fine and the return to cart is also taking the user to the checkout correctly. However i had a question on the time duration that product will stay in the cart for? Does anyone here have an idea? A user might add some other items to the checkout so want to see if this URL generated will be expired after a set time or this products stays in the cart/checkout forever until removed or bought? any help is appreciated, Thanks!!

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retention
Partner - Platinum
2 years ago
C
Contributor III
Cr.oomppContributor III
asked in Campaigns and Flows

Could we transition customers from at the end of the flow into a list/segment?

HI Klaviyo Team,Could we add people who is at the end of the flow (exit) into a segment/list? Thanks

1
Spark Bridge Digital LLC
Partner - Gold
2 years ago
H
Contributor I
HB2020Contributor I
asked in Campaigns and Flows

How to remove a person from a flow?

I have the following use case:After buying my digital product, users receive a flow with 10+ E-mails delivering the product. Sometimes, I need to remove somebody from the flow (example: after 2-3 weeks of receiving the messages, somebody wants to take the money-back guarantee. So he is already in the flow, but now i want to remove him).  How can i remove that person now from the ongoing flow (not just single emails, because that’s a lot of work...)? 

1
Spark Bridge Digital LLC
Partner - Gold
2 years ago
C
Contributor I
chilichiltonContributor I
asked in Campaigns and Flows

Link to product page in Cart Abandonment email wont work.

The preview of my cart abandonment email looks great but when I click on the product it leads me to a 404 error. Please advise. 

1
B
Problem Solver I
2 years ago
G
Contributor I
Gareth HunterContributor I
asked in Campaigns and Flows

Flow not triggering because "No More Uploaded Coupons Remain"

Hey all,I have a flow that should be pulling in a coupon that I manually uploaded (I use Salesforce Commerce Cloud).I get the error “No More Uploaded Coupons Remain” when I check the “skipped” sends. This can’t be possible because I uploaded 100,000 coupons and the flow just went live with a few participants.I have the exact same set up for my welcome series and that is working perfectly fine. Any ideas as to what could be causing this, please share! 

1
stephen.trumble
Community Manager
2 years ago
O
Contributor I
odycalaContributor I
asked in Campaigns and Flows

How to see email lists of backfill

Is there a way to see a list of emails included in a backfill list for flows? I have set up an email flow to trigger once customers haven’t shopped with us for 9 months, however it would be good to see which emails are included to check for any errors

1
stephen.trumble
Community Manager
2 years ago
E
Contributor I
evebretaContributor I
asked in Campaigns and Flows

Prestashop > Image Product dynamic for a content repeat

Hi !I create a abandoned flow with the new builder.It’s working for the item with the method explains here https://help.klaviyo.com/hc/en-us/articles/115005083467But not working for the picture.the variable is {{ event.extra.line_items.0.Image }}I try this but it’s not working. CAn you help me ? Thanks 

1
Dov
2 years ago
V
Contributor I
VerlenceContributor I
asked in Campaigns and Flows

Unique discount code not working after receiving from signup and applying to checkout

I'm trying to provide everyone who sign up to our news letter a unique discount code that is good for one time use, and with no expiration data.  What I did so far:-Create my own discount code on excel, uploaded to the section “uploaded coupons”-In my newsletter flow I also included the name of the discount codeI did a newsletter sign up test and I was able to get the email with the unique discount code, but when I head to my website and apply the discount code it doesn't work. How do I fix this?   

1
David To
Klaviyo Employee
2 years ago
M
Contributor I
MakersRandersContributor I
asked in Campaigns and Flows

Text block email link doesn't work on computer

Hi,I’m using Klaviyo to send out emails.At the bottom of every mail, I have a contact section. Here I want link to my e-mail through text. I’m doing exactly as this guide says (https://help.klaviyo.com/hc/en-us/articles/115005085147-How-to-Add-a-Link-to-an-Email-Address) for the Text block email link.It works on my phone but when I try to click the link on my computer, it just opens a blank browser page.Can anyone help? :-)Best,Kristine

1
Dov
2 years ago

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