Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,110 Topics
  • 8,743 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3110 Topics

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Contributor II
pmjchanContributor II
asked in Campaigns and Flows

Turn Time Syntax to Local Time

I used the Klaviyo time syntax to setup time related event : {% today "%Y-%m-%d" as today %} {{ today|days_later:5 }} However I realized it is displaying in UTC time , is it possible to switch back to local time ? 

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stephen.trumble
Community Manager
2 years ago
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Contributor I
Armin77Contributor I
asked in Campaigns and Flows

How do I make sure subscribers don't get a Flow until A Certain Date?

Hello,i currently set up the klaviyo by using the build in flows and i love to work with it. I want to ensure, that my Shopify subscriber do not receive the welcome serie mails. So how i have to do my flow setup for this requirement? There is no filter which allows me to set up a start date. Hope you can helps me!

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Taylor Tarpley
Community Manager
2 years ago
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Contributor I
tomalloydContributor I
asked in Campaigns and Flows

Style Social Links text

Hi, I’m using the Social Links component in the email builder to create this block using custom icons. Is there a way to change the font used? It’s defaulting to Helvetica which italicises in Outlook, so I need to change it to Arial. All font styles in the global styles are set to Arial, and there’s no option in Block Style to change the font. Any ideas?Thanks, Tom 

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Dov
2 years ago
K
Contributor I
KRUTOContributor I
asked in Campaigns and Flows

Abandoned Cart

hallo,bei der Einstellung der email für Abgebrochene Warenkörbe.Bekommt der Kunde nach 30min eine email , wenn der Kunde auf de erste email reagiert und was kauft . bekommt dann diese Kunde eine weiter email von mir ?? oder bekommt er keine Email mehr wenn er schon auf die erste Email was gekauft hat ? ich habe dann eine weiter email eingerichtet wenn der Kunde bei der ersten email noch nicht gekauft hat .Zum Beispiel Kunde bekommt nach 30min erste Email. auf die email reagiert Kunde nicht nach 24stunden bekommt der Kunde 2 email

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stephen.trumble
Community Manager
2 years ago
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Contributor I
Rudder USAContributor I
asked in Campaigns and Flows

Bounce rate and browse abandonment flows

Hi there! I got my benchmark statistics and I am having issues with my browse abandonment bounce rate. Does anyone have any suggestions on how to improve this?  Thank you!

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stephen.trumble
Community Manager
2 years ago
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Contributor I
Rachel.CahillContributor I
asked in Campaigns and Flows

Automations Triggered by Searched Product

Hi! So I got an automation from an ecomm business using Klaviyo and Shopify that was based off searching a specific product onsite. The email was essentially “we saw you searching for this on our site!” Does anyone know how trigger such an automation? I’m guessing it may involve APIs. Thanks so much!

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alex.hong
2 years ago
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Contributor I
heatherContributor I
asked in Campaigns and Flows

From Stripe to Klaviyo via consent from Zapier webhook

I am trying to setup a paid monthly subscription via stripe. Our website is built on Webflow and currently they don’t offer subscriptions so ecommerce through them isn’t possible yet.  So until then we just link buttons to a stripe checkout to capture the payment details.We are trying to use Zapier to automatically add them to our list inside Klaviyo which will automatically send them a welcome email and sms. The email has always worked fine just not the sms. I was told to use this article to help with that https://help.klaviyo.com/hc/en-us/articles/4407486310683-How-to-Send-Consent-to-Klaviyo-via-Zapier#troubleshooting-tips5 . I set it up but now I’m not sure what the Zap should be to get the info from Stripe to them send the consent/subscription to Klaviyo.

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Taylor Tarpley
Community Manager
2 years ago
S
Contributor I
sheifeiguokeContributor I
asked in Campaigns and Flows

How to create an Abandoned Cart Flow with my landingpage

We advertise in Facebook,this is our landing page:https://www.cozyfash.com/detail?id=b2620116-b95d-42c8-8fdf-1eb8d249892e&path=ak_5684ftc193_ym&atm=1&cl=ro_ro&u=23849973424720762&aid=23849973424790762I want to create  an Abandoned Cart Flow,our order process is as shown below,when someone submit his Email,but not click”placed order”,start the flow,Thanks for your help. 

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alex.hong
2 years ago
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Contributor I
Tascha.imitContributor I
asked in Campaigns and Flows

Conditional trigger split by fulfilment status

Hi all,  I would like to include an conditional trigger split of the fulfillment status (we using shopify) in my already existing customer thank you flow. So if the fulfilment is completed customers get the planned mails of the flow and if not they will get an information about the delay. Following adding another trigger of the fulfillment status in the flow a few days later and if the order is fulfilled they get the planned mails of the flow.  Can someone help me in this case? Thanks so much in advance! Natascha 

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stephen.trumble
Community Manager
2 years ago
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Contributor I
thoytContributor I
asked in Campaigns and Flows

Back in Stock Flow does not populate the Product

 I am setting up a back in stock flow for my BigCommerce website. I added the script and it has collected emails. Below are the 2 issues I am having with the back in stock flow and script.The “notify me when available” button appears on one product that is out of stock but not another that is similar. Everything on the back end is the exact same for these two products, yet the green one does not show the “notify me when available” button. Below is my script code (without account information). <script src="https://a.klaviyo.com/media/js/onsite/onsite.js"></script> <script>      var klaviyo = klaviyo || [];           klaviyo.init({              account: '',           list: '',           platform: 'bigcommerce'      });        klaviyo.enable("backinstock",{          trigger: {             product_page_text: "Notify Me When Available",            product_page_class: "button",             product_page_text_align: "center",            product_page_margin: "0px",           

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T
Contributor I
2 years ago
A
Contributor I
AftabContributor I
asked in Campaigns and Flows

How to see how many profile trigger in flow?

Hlo, How can I check how many profile triggered particular flow.

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Bobi N.
Partner - Platinum
2 years ago
L
Contributor I
l.hardmanContributor I
asked in Campaigns and Flows

Excluding customers from flows if they are already in another flow

Hello,  I’m currently in the process of setting up a replenishment program for a number of different products. We want these emails to be personalised based on the different products replenishment times and therefore have decided not to take the dynamic approach. This being so, I wonder is there is a filter to add into the flow where it excludes the customer if they are already in another flow so that they don’t receive multiple flow emails in one day but still receive any campaigns sent out on that day?    Thanks, Laura

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David To
Klaviyo Employee
2 years ago
R
Contributor I
rvmc2022Contributor I
asked in Campaigns and Flows

Pausing and resuming entire flow

Hello! We’ve got fulfilment issues and are looking to ‘pause’ our flows as they are promotional emails.The flow contains 7 emails across 100 days. Ideally we’d like to ‘freeze’ the activity so that if someone is queued up to receive email 2 they, they stay there and don’t flow through, and once we’re ready to put the flow back live, we can manually send out emails to queued people (without them being queued up for multiple emails) and resume the activity from where it was. I’m aware that emails can be put on ‘draft’ but I believe that doesn’t prevent people from ‘flowing through the flow’ so someone might end up being queued up for multiple emails (depending on how long it’s paused for).  Has anyone got any idea of how best to approach this? 

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In the Inbox
Partner - Platinum
2 years ago
A
Contributor I
Alexander413Contributor I
asked in Campaigns and Flows

Naming Conventions for DEEPLY Personalized Email Flow

We have a flow that’s triggered when someone completes a 40 question quiz on our website. It is deeply personalized by gender, age, symptoms (we’re in health & wellness). So there are many variations of the same email but personalized depending on their quiz answers. It’s effective but confusing on the backend. Does anyone have suggestions for keeping this organized? Specifically - is there a way to name the emails (not the titles) that makes sense that will help us track? Thanks so much!!!

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Dov
2 years ago
D
Contributor I
divyakrivy2022Contributor I
asked in Campaigns and Flows

Need to remove multiple APIs from shopify store

Hey, I need to remove multiple APIs from my shopify store. I checked via view page source and it has multiple api in Klaviyo company_id tags. How to remove these extra scripts?? I’ve tried disabling the on-site script checkbox in Klaviyo shopify Integration and then removing the integration and then re-added it via incognito mode but it still doesn’t work.Need Help fast!

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stephen.trumble
Community Manager
2 years ago
Pixeljack
Partner
PixeljackPartner
asked in Campaigns and Flows

WooCommerce Products & Categories not showing in Trigger Filter

Hello,I’m having issue setting Trigger Filters in the Flows section of Klaviyo.I’m attempting to send an email when a specific product is purchased. However, when I try and search for the product it’s not showing up.  As you can see here, Klaviyo can see that there are 6 Items.  But when I try and add a trigger for Highly Sensitive Thriving Circle - Annual Membership, it doesn’t appear the in Dimension Value.For some reason only 3 of the products show in the drop-down.I’d appreciate any advice on what might be causing this. ​​​​​​​Thanks 

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Dov
2 years ago
A
Contributor I
ayushsharmaPMBContributor I
asked in Campaigns and Flows

How long(time) does product from abandoned cart stay in checkout URL

Hi folks, I recently created an Abandoned cart email flow - with Checkout started as the trigger.  It all seems to be working fine and the return to cart is also taking the user to the checkout correctly. However i had a question on the time duration that product will stay in the cart for? Does anyone here have an idea? A user might add some other items to the checkout so want to see if this URL generated will be expired after a set time or this products stays in the cart/checkout forever until removed or bought? any help is appreciated, Thanks!!

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retention
Partner - Platinum
2 years ago
C
Contributor III
Cr.oomppContributor III
asked in Campaigns and Flows

Could we transition customers from at the end of the flow into a list/segment?

HI Klaviyo Team,Could we add people who is at the end of the flow (exit) into a segment/list? Thanks

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Spark Bridge Digital LLC
Partner - Gold
2 years ago
H
Contributor I
HB2020Contributor I
asked in Campaigns and Flows

How to remove a person from a flow?

I have the following use case:After buying my digital product, users receive a flow with 10+ E-mails delivering the product. Sometimes, I need to remove somebody from the flow (example: after 2-3 weeks of receiving the messages, somebody wants to take the money-back guarantee. So he is already in the flow, but now i want to remove him).  How can i remove that person now from the ongoing flow (not just single emails, because that’s a lot of work...)? 

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Spark Bridge Digital LLC
Partner - Gold
2 years ago
C
Contributor I
chilichiltonContributor I
asked in Campaigns and Flows

Link to product page in Cart Abandonment email wont work.

The preview of my cart abandonment email looks great but when I click on the product it leads me to a 404 error. Please advise. 

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B
Problem Solver I
2 years ago
G
Contributor I
Gareth HunterContributor I
asked in Campaigns and Flows

Flow not triggering because "No More Uploaded Coupons Remain"

Hey all,I have a flow that should be pulling in a coupon that I manually uploaded (I use Salesforce Commerce Cloud).I get the error “No More Uploaded Coupons Remain” when I check the “skipped” sends. This can’t be possible because I uploaded 100,000 coupons and the flow just went live with a few participants.I have the exact same set up for my welcome series and that is working perfectly fine. Any ideas as to what could be causing this, please share! 

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stephen.trumble
Community Manager
2 years ago
O
Contributor I
odycalaContributor I
asked in Campaigns and Flows

How to see email lists of backfill

Is there a way to see a list of emails included in a backfill list for flows? I have set up an email flow to trigger once customers haven’t shopped with us for 9 months, however it would be good to see which emails are included to check for any errors

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stephen.trumble
Community Manager
2 years ago
E
Contributor I
evebretaContributor I
asked in Campaigns and Flows

Prestashop > Image Product dynamic for a content repeat

Hi !I create a abandoned flow with the new builder.It’s working for the item with the method explains here https://help.klaviyo.com/hc/en-us/articles/115005083467But not working for the picture.the variable is {{ event.extra.line_items.0.Image }}I try this but it’s not working. CAn you help me ? Thanks 

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Dov
2 years ago
V
Contributor I
VerlenceContributor I
asked in Campaigns and Flows

Unique discount code not working after receiving from signup and applying to checkout

I'm trying to provide everyone who sign up to our news letter a unique discount code that is good for one time use, and with no expiration data.  What I did so far:-Create my own discount code on excel, uploaded to the section “uploaded coupons”-In my newsletter flow I also included the name of the discount codeI did a newsletter sign up test and I was able to get the email with the unique discount code, but when I head to my website and apply the discount code it doesn't work. How do I fix this?   

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David To
Klaviyo Employee
2 years ago
M
Contributor I
MakersRandersContributor I
asked in Campaigns and Flows

Text block email link doesn't work on computer

Hi,I’m using Klaviyo to send out emails.At the bottom of every mail, I have a contact section. Here I want link to my e-mail through text. I’m doing exactly as this guide says (https://help.klaviyo.com/hc/en-us/articles/115005085147-How-to-Add-a-Link-to-an-Email-Address) for the Text block email link.It works on my phone but when I try to click the link on my computer, it just opens a blank browser page.Can anyone help? :-)Best,Kristine

1
Dov
2 years ago

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