Skip to main content

Got a Question?

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

10814 Topics
Lorena Jaqueline
Active Contributor I
Lorena JaquelineActive Contributor I
asked in Campaigns and Flows
About flow filters for segment triggered flows and active on site event

Hello community! I’m asking for your help again. I think I might not been understing correctly how active on site works. The thing is that we want to create a 30-day active and 7-day active flows to send some content to users that meet this condition, so we create this segments and with them will trigger the respective flows.  But when I was trying to add the flow filter “has not been in this flow” I noticed that is not possible for segment triggered flows. I already searched on the community for insights, and found useful information in here: But there’s one thing I still don’t get. In the case of my segments I think is possible to be active on site in the last 7 days, be part of my segment, then don’t be active on the site for like two months or something, and then again beign active in the last 7 days… Am I correct?If I am… this doesn’t imply they could enter my flows more than once ergo I’ll need to add a filter to prevent them on getting the same content?Hope you can help me! 

4285
alex.hong
1 year ago
B
Contributor I
BeauContributor I
asked in Email Templates and Coupons
Data feed products not lining up on desktop

Hi, Many of our products in our data feeds have varying text lengths, and when our products are pulled into emails, many products titles take up 2-3 lines of text while others only have one, which leads to our product shots, titles, and buttons not lining up correctly on desktop emails. Is there a way to align products even with different text lengths?

3323
B
Contributor I
1 year ago
Grace Geraldo
Contributor II
Grace GeraldoContributor II
asked in Integrations and Reviews
Re-Authenticate Facebook Integration

Hello! I have a question about the Re-Authentication with Facebook Integration. Since our credentials have expired I know we must continue with the Re-Authentication by login in again into the Facebook account tied to the Facebook business account needed.My question is, will it be necessary to complete all the steps as if it was the first time making the integration? Selecting a Klaviyo List and then a Facebook Lead Ad … or will I be able to skip those steps since the integration was already enabled?  I hope you can help me, thanks!  

3681
Irrra
Expert Problem Solver II
1 year ago
A
Contributor III
AdamBContributor III
asked in Email Templates and Coupons
Order confirmation email - Dynamic table is showing wrong total for line items with quantity more than 1

Hello! I am having an issue with my Order Confirmation email: line item totals displaying properly when the quantity is more than 1. I am editing a Klaviyo template for Shopify export. The correct Subtotal is displaying in the static row below, accounting for the quantities. The issue is only with the line item total in the table. The line items are currently set up like this: This is how the emails are displaying to customers: The price of the chair is $2,750.00 each, so the total for that line item with quantity of 2 should be $5,500.00Further, I would like the total per line item to display the discounted total (for items with applied discounts only) next to the correct total, like this: Total: $5,500 $0.00 (the total is showing $0.00 because I applied a 100% coupon as a test, but in the event of a 10% off coupon, it should read: $5,500 $4,950.00I would appreciate help with this.  Thank you,Adam

4543
Irrra
Expert Problem Solver II
1 year ago
V
Contributor I
vasuhContributor I
asked in Lists, Segments, and Profiles
Zapier Custom Properties Error

Hi everyone,I am trying to create a new custom property in Klaviyo as soon as a person realize an action on my website. It worked with one flow that I created but doesn’t work for another one.For the second one, I want a new custom property to be created from a new video watched on the website. However, the update happens but the property is not created.The main difference between is that the first custom property is created the moment my customer subscribe. The second one is linked to the update of the customer, meaning that if he acts on the website we update the profile and a new custom property is created.Can you tell me what could be the issue here ?Thanks for your help.

881
Irrra
Expert Problem Solver II
1 year ago
L
Contributor III
lisaspencerContributor III
asked in Campaigns and Flows
First time buyer flow - using instalment plan

I am setting up a first time buyer post-purchase flow for information on what to expect from our service straight away. The problem is, that our customers often purchase an instalment payment plan. We use Magento 2 for our website and this captures the payments as individual orders. As much as I’m sure there is a better way of sorting this out, I am not a developer and really could use just a quick workaround.So someone could pay their 2nd, 3rd and so forth instalment plan, and Klaviyo thinks its a new first time buyer. Is there a way to produce a flow that would only be sent to purchasers on their first order of the same product? So if Klaviyo recognises a new “order” but for a product they’ve already purchased before, it would ignore sending this to them?

3611
Irrra
Expert Problem Solver II
1 year ago
L
Contributor I
lbdContributor I
asked in Lists, Segments, and Profiles
What is the definition for Active Profiles?

Hi,I’m trying to figure out why the the number of active profiles under Profiles does not match the Active Customers segment I use. What are the definitions Klaviyo uses for active profiles?I only send email to the Active Customers segment, which has 5694 subscribers, but Profiles show I have 13,142 active profiles.I’ve tried cleaning up all lists and suppressing anyone who hasn’t been active in the last year or doesn’t respond to my Sunset Unengaged Flow, but that doesn’t seem to have affected the Active profile count.The Segment definitions I have for active customers are:placed order at least once in the last 52 weeks or last active in the last 120 days or was added in the last 180 days person is not suppressedI would like to pay for a plan that reflects the actual number of customers I’m sending email to.

9552
L
Contributor I
1 year ago
R
Problem Solver II
rlscsiProblem Solver II
asked in Integrations and Reviews
CFML Assistance Requested

We are trying to integrate Klaviyo within a CFML (Lucee, ColdFusion) environment, but there is very little help in the documents for this language. Are there any other CFML developers using Klaviyo? Right now, I could just use a couple of examples, such as how to authenticate. The documents give you one line with no context surrounding it.  Is this in a POST?   Is this in a Javascript?    In any case, does anyone (CFML, JQuery, JavaScript) have a working example (with your credentials dummied up, of course) that you can share with me to get me started? Thank you!

583
R
Problem Solver II
1 year ago
B
Contributor I
bhavaypuriContributor I
asked in Campaigns and Flows
Not able to pull dimensions in Flow filters

I triggered an event which has customer data that includes the first name, last name, email, phone number. I’m able to see all these information on the customer profile but, while creating a flow, when I add a flow filter these properties don’t show up in dimension values.  I want to add a flow filter which filters out the people whose email contains gmail.com. For other properties klaviyo shows a list of dimension values, but for email, first name, last name, phone number, it does not show the list of dimenstion values.  

2151
Ashley I.
Partner - Platinum
1 year ago
F
Contributor I
Flore SCContributor I
asked in Campaigns and Flows
Abandonned cart sent multiple time started checkout

 Hi there, I have an issue about abandoned cart flow. Some of my customers start checkout several times. So for each time they start checkout, they will receive all the same abandoned cart series ! Plus, when they complete their checkout and buy the product, as they started checkout an did not compete it before (x times) , they get a reminder to buy a product they already bought ...  How to avoid sending them 10 times the same abandonned cart flow ?? 🤯

8142
Ashley I.
Partner - Platinum
1 year ago
D
Contributor I
DEFContributor I
asked in Sign-up Forms
Can I add a different form in my subdomain?

Hi there,I have a Shopify ecommerce store and a Wordpress informational blog on a subdomain. Can I put a different sign up form on the subdomain than on the Shopify site - I’m sure I can but I can’t think how do it. At the moment whichever form is “live shows up on both sites.  Thank you for your help,

2231
bettermail-Mirko
Problem Solver III
1 year ago
A
Problem Solver I
Aram BeckerProblem Solver I
asked in Integrations and Reviews
Can we remove empty Product Categories?

We have recently cleaned up our product categories and have removed many of them However, the old categories are still present, with no products attached to them. Are they removed automatically or can you trigger something?

4666
David To
Klaviyo Employee
1 year ago
TheCarpoolKing
Contributor III
TheCarpoolKingContributor III
asked in Integrations and Reviews
Migrating from Sendgrid to Klaviyo - bringing unsubscribes over

Hello!We’re a service based business that connects drivers with riders and we’re trying to improve our community engagement through Klaviyo. Right now we’re trying to migrate from our previous service provider, Sendgrid, to Klaviyo so all unsubscribes carry over. Can’t seem to figure this one out.

2164
Ashley I.
Partner - Platinum
1 year ago
R
Problem Solver I
RedPhiveProblem Solver I
asked in Integrations and Reviews
Google Analytics 4 tracking issues

We have event tracking setup using GTM (Google tag manager) and the suggested code on klaviyo’s help page. (https://help.klaviyo.com/hc/en-us/articles/115005077027-How-to-Configure-Google-Analytics-Goal-Tracking-for-a-Signup-Form) Event tracking form views and submissions is working perfectly in Google Universal Analytics. Unfortunate this is not the case for the new Google Analytics 4. These events are not showing up in reports. This will be a problem when Universal Analytics stops processing data. Has anyone found a way to track klaviyo form events in G4?

33724
N
Contributor I
1 year ago
S
Contributor I
Satu_JContributor I
asked in Analytics and Deliverability
Email is showing up as received but not showing up in inbox

I sent out a campaing on behalf of a client and it shows that there are almost 800 successful deliveries. Klaviyo is also showing that all of these contacts have received the email but my client says it never landed in their inbox. Why does this happen and is there something in how the email campaign is built that can be the cause of this? Clicks seem to be very low despite the successful deliveries so I’m guessing something’s actually off. Thanks!

2553
S
Contributor I
1 year ago
D
Active Contributor I
Denise DActive Contributor I
asked in Campaigns and Flows
Welcome Series and Product Launch at the same time

Hello.  I have created a welcome flow series for newsletter subscribers.  However, I am a new company and launching a new product.  I’m not sure how to integrate these items?  Or do I do a welcome series and start a new product launch?  I have about 11 emails for the product launch.  Would the combination of the welcome series and product launch be too much?  Thank you!  Denise

3396
D
Active Contributor I
1 year ago
chelsgrove
Partner - Gold
chelsgrovePartner - Gold
asked in Campaigns and Flows
Flow to Tag Profiles Based on Sales Channel

Hi Community! Wondering if anyone has a way to tag a profile based on their sales channel. The idea behind this - we have a client with two store locations, we would like to tag people based on the location they purchased for. We have two channels set up in Shopify for “POS: Location A” & “POS: Location B”Let me know if you have any ideas! 

2535
chelsgrove
Partner - Gold
1 year ago
B
Contributor I
bodiesandbarbellsContributor I
asked in Campaigns and Flows
Issues? Email did not send and template issues.

Are there issues going on right now?When I was choosing a template it would be missing the unsubscribe and address area once I selected it and started making changes.I finally found one that kept that part of the template and did my email and sent it out, but there were crickets. Only one person opened it up. I usually have 75% open rate so I was wondering what was going on. I have a friend on my list and asked her about it and she said she had not received the email. I resent it to her alone and still she did not receive it. Anyone know what’s going on?Thanks,Ashley

568
alex.hong
1 year ago
M
Problem Solver II
moodxmanagerProblem Solver II
posted in Campaigns and Flows
What? What are you doing, Klaviyo?

Been waiting for some features from Klaviyo for two years now, and based on their forum, it seems I’m not the only one. Why does Klaviyo product team is working on some small unnecessary/useless updates, ignoring the ones that are essential. Updated UX icons in the Flow menu? Woah, incredibly useful. Updating analytics and dashboards when it is known that Klaviyo’s tracking is very inaccurate and on top – removing customization? Great. Is there anyone, working in Klaviyo, who could elaborate, why these features, that are present within every other ESP, are not present in Klaviyo:Link tracking (current link tracking solution is useless, because it doesn’t show you how much times X button or Y hyperlink was clicked – it tracks links, which are unique, therefore, showing scattered data) Public email view (currently you can only share an email template, if the person has a user within that Klaviyo account. From perspective of security and flexibility, this is as dull as it gets) Conditiona

581
alex.hong
1 year ago
C
Contributor I
crystalresurrectionContributor I
asked in Email Templates and Coupons
How do I change fallback font?

How can I change the fallback font? Thanks! 

18751
retention
Partner - Platinum
1 year ago
A
Contributor III
AdamBContributor III
asked in Email Templates and Coupons
Dynamic table line item image is not showing

Hello!I am having an issue with my item images not showing in all post transactional emails except for Order Confirmation. I am editing Klaviyo templates for export to Shopify.I have applied the dynamic image variable {{ line | img_url: 'medium' }} to the Order Confirmation template to show correct item variant images, but this variable does not work for Order Shipped, Order Out For Delivery, Order Delivered, and Order Cancelled notifications - All post transactional emails except for Order Confirmation. I am editing Klaviyo templates for export to Shopify. Any help here would be greatly appreciated. Thanks,Adam

5112
A
Contributor III
1 year ago
R
Contributor I
RachelLoveBugProbioticsContributor I
asked in Email Templates and Coupons
Colors don't save when I click away?

Hi all,So I am having an issue in the editor. When I set a background color or button color (or really any color) and then I click away, it returns to white. Unless I click off to another block, the color will return to white. Also, when I added a universal block to an email, the colors all changed and I can’t get them to change back. It is extremely annoying. Anyone else having this issue or know how to fix it?Thanks!

352
R
Contributor I
1 year ago
M
Contributor IV
MaggieContributor IV
asked in Campaigns and Flows
Can't edit email in flow

Hi there, I am trying to edit a couple of emails I have in a flow. When I click on edit, it takes me to the page where you chose drag and drop etc, as if I don’t have an email there yet… when I click on preview… I can see my already created email!  Anyone have any suggestions? Thanks

974
alex.hong
1 year ago
V
Contributor I
ViktaShopContributor I
asked in Sign-up Forms
Flow and Sign up form

Hey,  I created the sign up form offering discount for subscribing (need to increase subscribers number).I also created the flow Welcome customer vs non-customer, there we offer again the discount for subscription. But is it ok?  I created so, thinking, that if the person turn off the pop up with discount for subscription but subscribe later on by browsing the website, he could get an email from the welcome flow. But I doubted if it should work this way.  Also - I don’t get know I share the discount code with sign-up form? I thought that some email should be sent to the customer once he subscribed but I don’t find there it should be done.  Thanks for answering

1211
Irrra
Expert Problem Solver II
1 year ago
S
Contributor I
SJCMilkContributor I
asked in Email Templates and Coupons
Full Width Images Retains Padding (Not Actually Full Width)

Hello, When inserting an image into the blocks, full width is selected; however, the system retains padding of 18px on the left and right and 9px on the top/bottom. I have toggled “full width on mobile” which does not work.  I have attempted to change the padding to 0px left/right. When I toggle the Padding, their is a “lock” that unlocks and I am able to change the padding to 0px left/right. I relock this and it “seems” like it keeps the 0px padding. However, this is NOT the case.  Even after saving, the system reverts to 18px left/right padding. My issue is I need to have the images full width.  An auto 18px padding is NOT full width. There is no border or white space in my original images. I do not need to crop my images.  It is only when I insert these into the block that it then automatically adds the 18px left/right padding to the sides. I have attempted every scenario of unlocking/relocking/unlocking, etc.  Still, every test on mobile screens (Litmus testing, etc.) still shows a

16133
Ashley I.
Partner - Platinum
1 year ago
Terms & Conditions

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy |
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.