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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,690 Topics
  • 10,376 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3690 Topics
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Contributor I
DgranditerContributor I
asked in Campaigns and Flows
URL not applying

I am attempting to add a URL in a text box (withing a table) but after applying the URL it disappears. 

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Byrne C
Community Manager
10 hours ago
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Contributor I
MatthewodContributor I
asked in Campaigns and Flows
Safari Links Are Not Redirecting on Mobile

All the links on my email are not redirecting.  When I open my test email on my phone, the links do not redirect from the https://ctrk.klclick3.com/….  to the website pages.  I don’t recall having this issue before.  Is this an issue on my phone or in Klaviyo? I need to get this resolved asap!  Any help is greatly appreciated. Thanks, 

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Christiannoerbjerg
Expert Problem Solver I
11 hours ago
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Contributor I
delonghuangContributor I
asked in Campaigns and Flows
First name not showing in automation eamil

Hi, I think I put the first name code in the automation flow, and it worked before. now I don't see first name being addressed in the opening email. Does anyone see the same?  

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Contributor I
17 hours ago
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Problem Solver I
Mathieu MaligeProblem Solver I
asked in Campaigns and Flows
How to add back in stock for impact theme

Hi Klaviyo Community!I wonder how I can add the back-in-stock button, trigger, and metric in Klaviyo using the Impact Shopify theme.Following this guide: Klaviyo Help, I learned that it’s for free Shopify themes, while Impact is not one.Can you help me install this snippet on my Impact theme?Secondly, I use the Timeact app for my preorders. However, I don’t want to use their back-in-stock feature because it’s unattractive and not sent by Klaviyo.So basically, all my products are "available" due to preorders, but the stock behind can go to negative numbers.I want the back-in-stock button to appear when my product stock is 0 or in negative numbers.Now you have all the information. If you need more details to help me, please let me know.Thanks to those who provide their help.

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Contributor I
1 day ago
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Problem Solver III
SeanMcCProblem Solver III
asked in Campaigns and Flows
Custom Font Not showing correctly in emails sent

Hi I would like to use a handwriting font for my name at bottom of email and have chosen Satisfy Normal 400 however when subscribers receive the email in gmail they get the fallback font.  I would appreciate help on this. Thanks

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Contributor I
1 day ago
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Contributor I
Tanya.gisbertContributor I
asked in Campaigns and Flows
Cannot send a test email

When I try to send a test email. The page keeps showing this error message:“Something went wrong displaying the template”“Please try reloading the page. If the issue persists, contact support”I have tried reloading the page but it doesn’t work. Anyone had the same issue and know how to fix it? Thank you,Tanya

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Christiannoerbjerg
Expert Problem Solver I
1 day ago
N
Contributor I
nadjaContributor I
asked in Campaigns and Flows
Adding optional calendar entries into campaigns / email flows

Hi there,since I am regularly offering Masterclasses, my clients and subscribers keep asking if I could add the calendar entries for Google calendar or Apple calendar directly into the email, so they can easily and by one click import them into their own calenders.Is there a function existing with which I would be able to create such calendar entries in Klaviyo camapaigns? I love that feature myself, when I receive a confirmation of an event….Thank you!

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Christiannoerbjerg
Expert Problem Solver I
1 day ago
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Contributor I
JustincrichardContributor I
asked in Campaigns and Flows
Campaign data that were sent out, anyway available in Placed Order?

Setting up the UTM parameters would only show future customer interaction (open, click, conversion) and not past customer interaction? For example, if I set a UTM parameter to a campaign that that was sent out several months ago, that will not allow me track orders placed from that campaign (orders that occurred before setting up the UTM parameter), is that correct? Setting up UTM parameter would allow me to only track future campaigns that will be sent out?​​If this is right, is there anyway to acquire this data for campaigns that have already been sent out?

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Christiannoerbjerg
Expert Problem Solver I
1 day ago
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Contributor I
DiTContributor I
asked in Campaigns and Flows
Campaign metrics not available in Placed Order

Hello,Is there a way to link "Placed Order" data with specific campaign information? I’m interested in understanding how campaigns are performing and identifying which purchases were driven by a particular campaign.For example, just as the "Placed Order" metric shows detailed order information, I’d like to see what campaign influenced the purchase and which campaign it was.How can I get this data via the API? So far, the best I’ve found is the campaign summary report, but it doesn’t provide the detailed insights I need. (https://developers.klaviyo.com/en/reference/query_campaign_values)Thank you!

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A
Problem Solver I
2 days ago
M
Contributor II
moeezahmad8Contributor II
asked in Campaigns and Flows
How to see campaign 'Conversions' in the Klaviyo dashboard?

I’m sure you guys are using Klaviyo’s “Flows Conversion” (Screen short attached) card in your dashboard.Is there a similar Conversion card for campaigns like the one for Flows Conversion?My main goal is to see how much revenue my campaigns generated in the last 30 days (for example) and then compare it with the previous 30 days. Remember, this is just for campaigns.

284
Christiannoerbjerg
Expert Problem Solver I
4 days ago
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Contributor I
HolyMoleyContributor I
asked in Campaigns and Flows
Not receiving preview email to my business email - issue started recently

Hi there! We send preview emails to our email domain and so far this hasn’t been an issue, until this month. If we send it to another domain (including gmail), we receive the email, but not when it’s sent to our own domain.(When we send out the campaign, we do receive that campaign email in our email domain).As far as I can see DMARC etc has been set up correctly.. and hasn’t changed either. We set that up months ago and never had an issue until this month.Is there anything we can check to see why the preview email is not coming in?

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Contributor I
4 days ago
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Contributor I
ElifGonulalanContributor I
asked in Campaigns and Flows
First Purchase anniversary flow triggers, filters

Hi everyone,I’m trying to set up First Purchase Anniversary Flow for my brand but I got confused.Months ago, I started collecting First Purchase data with this flow:Now, I want to create the flow. I used the default flow map in Klaviyo: I have 2 questions/concerns.-Since I started obtaining data months ago, is there any way to remove the 365-day time delay and start sending it right away? E.g., I have some customers who purchased in February 2024 already and we have this profile property in Klaviyo. If I set the flow live, they will need to wait 365 days, right? But I want to send it in February 2025. I don’t think removing the time delay entirely would work for the new recipients. But is there any way to manage it?-My other concern is about the conditional split here. It does not seem right to me because we have some customers place orders more than once in a year. E.g., If someone places an order in March 2024 and July 2024, when the time comes, the conditional split will send it to

363
E
Contributor I
5 days ago
A
Contributor I
alihandfordContributor I
asked in Campaigns and Flows
Outlook problem

Does anyone know what might be causing this in outlook - In preview and gmail it looks like this 

171
Christiannoerbjerg
Expert Problem Solver I
9 days ago
K
Contributor I
kyahdigitalContributor I
asked in Campaigns and Flows
Birthday flow trigger didn't work and I can't figure out why

Hi, hoping someone can help me troubleshoot here.I created a sign-up form collecting customer birthdays. It’s set up like this; ​​​​​I’ve selected “DD MM YYYY” as the capture format as we’re based in Australia and this is more common, but it is one of the provided drop downs within Klaviyo. And its mapped to a profile property called “Birthday”.The button is set to add the birthday, and source as hidden fields. *It displays the birthday as MM/DD/YYYY in the profile though.I then have a flow set up based on this trigger - date property: Birthday; start time: 3 months before date property; 12:00AM local time; repeats yearly; profile filters: limit the flow to only certain profiles (is in the Birthday Club).I created a test profile with a birthday of 21 March, and with this trigger, it should have entered the work flow yesterday and been sent the first email, but it didn’t, and I can’t work out why.Would the date trigger also be taking the year into account?Initially I was only collecting

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MANSIR2094
Problem Solver IV
9 days ago
J
Contributor I
JethroContributor I
posted in Campaigns and Flows
Feature Requests: Set “ a floor” on suggested items within flows

Currently, there is not a method to set a price floor for suggested items.This could be a helpful feature within the browse abandonment email flows.Thanks  

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chloe.strange
Community Manager
10 days ago
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Contributor I
junebuenavistaContributor I
asked in Campaigns and Flows
Can't send any preview email

Hi! Is anyone familiar with this problem? It was working just fine yesterday and now this happened. I need to send previews for our flows 😫For context here’s the “profiles and sections” part of our billing so I’m pretty sure we haven’t hit the limit for the preview limits yet. Can anybody please help me? 

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talhahussain
Problem Solver IV
11 days ago
J
Contributor I
junebuenavistaContributor I
asked in Campaigns and Flows
Dynamic product block not appearing on test preview

Hi! I’m building a dynamic product block on my browse abandonment flow with viewed product trigger.On actual flow preview, the product block appears but links do not work.But on test email, the dynamic product block is rendered like this: ​​​​I’m using the variable {{ event.ImageURL }} for the dynamic product image.Anyone knows what seem to be the problem here?

233
chloe.strange
Community Manager
13 days ago
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Contributor I
HaiderContributor I
asked in Campaigns and Flows
Abandoned cart content not working in Campaign (shopify)

Trying to create an email campaign with abandoned cart content in it, but its not working. Even also don’t have profile slider in the preview window to check the abandoned products etc.   Can someone help?

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F
Problem Solver III
13 days ago
B
Contributor I
blckdrgnprssContributor I
asked in Campaigns and Flows
internal alert personalisation

Hey,  I want to create a subscription alert that displays the name and surname of the person that signs up to the newsletter. This doesn’t seem to work. What am I doing wrong?  

243
talhahussain
Problem Solver IV
14 days ago
E
Contributor I
EricaMContributor I
asked in Campaigns and Flows
Abandoned cart: email sent after customer removes item from cart

We have a sequence of 3 emails in the abandoned cart flow (WooCommerce installation).If somebody completes purchase during the flow, the subsequent emails are not sent.How do we similarly prevent the remaining abandoned cart emails being sent to somebody who has removed the items in their shopping cart? 

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E
Contributor I
17 days ago
O
Contributor I
OliverRContributor I
asked in Campaigns and Flows
How do I see which member of a team edited or sent a campaign?

Hi All,  I’m hoping somebody can help, I’m struggling to find what I think is a fairly standard feature… I can’t find anywhere where it says who in the account has edited or sent a campaign? We now have 5 members in the team who are able to setup and edit campaigns for our marketing. Yet when I look, I can’t see who sent a specific one or who made the last edit.  I know you can do this easily on MailChimp and DotDigital, but I just don’t know if I’m being blind.  Can somebody point me in the right direction please?

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Contributor I
17 days ago
F
Contributor II
FastkeyContributor II
asked in Campaigns and Flows
Help with Webhook in Flow to Twilio

Hi there, I am also trying to use a webhook within a flow to have Twilio send an SMS In Twilio Studio, I am trying to connect to their REST API https://studio.twilio.com/v2/Flows/MYFLOWIDHERE/ExecutionsIn the message for the Body (within twilio), I have:{{flow.data.parameters.message}} In the message for From, I have:{{flow.data.parameters.From}} In the message for To, I have:{{flow.data.parameters.To}}Now back to klayvio - as mentioned, I am trying to send the webhook to that URL (I have also tried sending it to their webhook URL and I have been unsuccessful). Originally, I was passing my AccountSID and Auth Token as base64 encoded, but then I noticed Klayvio was ##### a lot of the numbers. Upon further checking with Klayvio, they said they hash it….so I tried sending it without it being encoded. Ultimately, every time it gets to the webhook in my flow it skips it. I have tried doing it via postman and was able to do it when its x-www-form-urlencoded but ultimately, when sending by JS

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MANSIR2094
Problem Solver IV
17 days ago
N
Contributor I
NanceContributor I
posted in Campaigns and Flows
BFCM email flows

When crafting BFCM email flows, which automation should be prioritized to re-engage undecided customers?

112
MANSIR2094
Problem Solver IV
17 days ago
F
Contributor I
fishheadContributor I
posted in Campaigns and Flows
Feature Request - Selfie video reviews media

Currently only jpg and png static images supported.   Support for short selfie videos of 10 -20 seconds in mp4 or .mov would be a game changer.

72
chloe.strange
Community Manager
17 days ago
A
Contributor I
auserContributor I
asked in Campaigns and Flows
JSON to pass subject of previous email in the flow

I have a Flow which sends out several emails throughout a 5 - 6 week period. After each “Send Email” event I need to pass some JSOM code to a webhook into our backend CRM (bespoke) system The below is the JSON, but I cannot locate or push the Email Subject or Email Body. {    "KlaviyoID": "{{ person.KlaviyoID }}",    "idPatient": "{{ person.id }}",    "first_name": "{{ person.first_name }}",    "last_name": "{{ person.last_name }}",    "email": "{{ person.email }}",    "phone_number": "{{ person.phone_number }}",    "email_subject": "{{email.subject}}",    "email_body": "{{ email.body }}",    "lead_source": "Brochure Signup",    "process": "subscribe"}

91
MANSIR2094
Problem Solver IV
17 days ago
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