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10408 Topics
T
Problem Solver I
TheSuburbsProblem Solver I
asked in Campaigns and Flows
Trigger flow every time a customer orders specific product

I have an email with a discount code that I want to send every time a customer orders a specific product.I’ve set up a flow (see below) which works but is inconsistent.  The flow trigger works correctly when the trigger product (the ‘Gift Card’) is shown as ordered after the ‘Voucher’ product. See below: “your store credit” email correctly triggered The purchase order is always the same in Shopify (Voucher first, Gift Card second).But sometimes the ‘Gift Card’ is shown as ordered before the ‘Voucher’, even though it was purchased after the ‘voucher’.When this happens, no email is sent. No “your store credit” email triggered Its seems like because the orders are purchased so close together, the chronological order is sometimes incorrect and I’m not sure I’ll be able to a fix this.But I’m confused why the email isn’t triggered when the ‘Gift Card’ is shown as purchased first. It doesn’t seem like there is anything in the flow that would prevent the email from sending?  The 2nd issue is t

1
stephen.trumble
Community Manager
2 years ago
C
Contributor III
Cr.oomppContributor III
asked in Campaigns and Flows
Why Doesn't My Dashboard Performance Doesn't Match My Campaigns Revenue?

Hi All Who Are Interested, So I’ve recently had this issue where in the month of February, my monthly campaigns shown on the dashboard in February doesn’t match up to my individual campaigns (if i claw it from my campaigns tab). There is a slight discrepancy in the last campaign that I’ve sent. Therefore the numbers do not match up.Any help on this would be good. Thanks all and have a wonderful week ahead.-Cerwin

3
Taylor Tarpley
Community Manager
2 years ago
Lina
Active Contributor IV
LinaActive Contributor IV
posted in Campaigns and Flows
Browse Abandonment emails while sending Welcome Flow

Hi, I would like to hear recommendations what are the best practices to setup Browse abandonment Flow for profiles that are still receiving Welcome Flow emails as well as the recommendations to improve my Welcome Flow.My current Welcome Flow sends 5 emails during one week. I am experimenting with this flow in an attempt to get better results, because placed order rate is really low (0,20%).So my email sequences is as follow:Welcome email with an incentive (10% off for the first order. I wasn’t offering discount earlier, so maybe the discount itself will improve the results) Introduction of our team (no product is showed in the email) Request to update their profile (choose which products categories they are interested in. No product is showed in the email) Reminder about the discount code and here I show the product she has viewed (not mentioning it's a product she's been looking at - what's more the wording of Browse Abandonment Flow -  I'm just putting a picture just in between the c

4
Taylor Tarpley
Community Manager
2 years ago
R
Contributor I
ryan.aftershock0Contributor I
asked in Campaigns and Flows
Setting up browse abandonment with headless shopify theme.

We used a custom theme to configure our products. And I can’t seem to find how to set up a Viewed Product metrics for some of our configurator products. And also it’s not getting right imageurl. 

5
Taylor Tarpley
Community Manager
2 years ago
A
Contributor I
aroswimContributor I
asked in Email Templates and Coupons
How to change Hover color on signup forms

I am trying to change the hover on my sign up form to be transparent. How do. I do this? 

1
alex.hong
2 years ago
B
Contributor I
Bookman ABContributor I
asked in Lists, Segments, and Profiles
Contacts get automatically updated?

Hi,will contacts that have for example - ended there position and the email is not valid anymore get automatically updated and deleted? So we will not send to invalid mail again for next campaign.Hope anyone can help me with this question!Thanks,

3
alex.hong
2 years ago
A
Problem Solver I
aereidProblem Solver I
asked in Lists, Segments, and Profiles
Custom profile lookup is showing up as "none"?

Hi! I am crafting an email to our customers that requires each customer to get a “reactivate” account URL that is unique to their email/account.My plan is to create a list where I upload a .csv that has each customers unique link is uploaded using a custom profile property of “reactivate_url”. I’ve tested this on 2 accounts and I see that it has worked -- both have the profile property “reactivate_url” in their account, and the URL is shown after that. However, I’m trying to craft an email that pulls this URL into the email, so customers click the link and are taken to their unique reactivate account page. I’m using the code:{{ person|lookup:'reactivate_url'|default:'' }} I pulled it using the “Insert Property” tool (screenshot below).However, every time I try and test this, it does not work. Any ideas on what I’m doing wrong? We use this method in another email template with a different URL that is unique to customers, and it works just fine, so I’m really not sure what the difference

2
Taylor Tarpley
Community Manager
2 years ago
M
Contributor II
mdhContributor II
asked in Campaigns and Flows
Flow Back in stock on the product that will no longer be available

Hi there,We are collecting email adresses with Back in stock on some products that will never be available again…So I was thinking of doing a Flow that would send an email promoting an available substitute product.Ex: if the product has the tag "end of sale" (we are on Shopify), then push this other sku...What do you think? Do you have any ideas for similar flows?Best

1
Taylor Tarpley
Community Manager
2 years ago
F
Contributor I
FransalContributor I
asked in Accounts and Settings
Can't bulk suppress profiles

I have two issues: Number 1 - I linked up Mailchimp with the Klayvio account and synced the contacts, but in Klayvio it’s not showing people who have unsubscribed as suppressed? There is no one in the suppression list for that segment. Number 2 - when I try and do a manual suppression Klayvio is not giving me the option to bulk upload a suppression list. The button which should say ‘upload a CSV file’ is not there, only the button which allows you to upload individuals to the suppression list. Can anyone help me out?

1
Bobi N.
Partner - Platinum
2 years ago
D
Contributor I
dhruv1707Contributor I
asked in Campaigns and Flows
Reviews in email

How do we add reviews to a Klaviyo email?I am currently not using any integration with Klaviyo, if there is any to add reviews which one is it?  Thanks

2
D
Contributor I
2 years ago
G
Contributor I
Gio_raiseyourhandContributor I
asked in Integrations and Reviews
Mailchimp migration

Hey guys,  hope you’re safe!We’re migrating from our MC account into klaviyo.As you already know, MC marks every contact with a specific “tag”.There are 4 different tags:empty (someone who bought, but not agreed with subscription); subscribed and /or unsubscribed; cleaned (someone who bought, agreed with subscription but, after the purchase, bounced a lot of emails and is no longer reached by email because it is a very "cold" contact);Now, we have 0 empty and a lot of cleaned contacts. We’re concerned about cleaned contacts management during the migration.I know that unsubscribed contacts, after the migration from MC and thanks to the migration of statistics from MC, are listed in specific field called “suppressed profiles” in the Klaviyo “Profiles” section.Our Goals: We don’t want reach out these cleaned contacts with klaviyo, also, we need to add these cleaned contacts to our customer order history in shopify (“customers” section in shopify dashboard);Also, thanks to your video tutor

3
alex.hong
2 years ago
V
Contributor I
VHTmeContributor I
asked in Lists, Segments, and Profiles
Segment triggered flow

So I see I’m supposed to be able to do a segment triggered flow, but when I say create a new flow there’s not a way to pick segment.  There’s only per-arranged flows for various things and none of them use segment triggers.  What am I missing?

1
alex.hong
2 years ago
A
Anonymous
asked in Campaigns and Flows
Finding "Placeholder image" in new editor

Hi there, New to the new Klaviyo editor! Trying to create a static table for Abandoned cart email. Trying to figure out how to add a placeholder image here, as outlined in some previous conversations. I havent been successful with any of the options available in new editor. Please help! Here’s how it works for a community member in the old editor:Here’s a screenshot of the only option I could find (but still doesn’t work) in new editor:Thank you for any help!

15
alex.hong
2 years ago
A
Anonymous
asked in Lists, Segments, and Profiles
Emails are only sending to 2,441 out of 11,820 profiles

Hi! My emails are currently only going out to 2,441 addresses but my lists make up 11,820.I hadn’t really cleaned my list in a while and then I set up some parameters last year but I think I have suppressed too many profiles now. I am not sure how to get them unsuppressed. I don’t want to unsuppress the ones I have manually suppressed though. What is the best way to do this?Thanks!Zoe

1
David To
Klaviyo Employee
2 years ago
V
Contributor I
VHTmeContributor I
asked in Campaigns and Flows
Segment Flows

So I see I’m supposed to be able to do a segment triggered flow, but when I say create a new flow there’s not a way to pick segment.  There’s only per-arranged flows for various things and none of them use segment triggers.  What am I missing?

1
Taylor Tarpley
Community Manager
2 years ago
A
Contributor I
Alma MedinaContributor I
asked in Accounts and Settings
From email address set up after DNS is verified

Hi, I just verified my DNS but I’m not sure what is now my new From “email address”. Should I just place any prefix? 

2
A
Contributor I
2 years ago
G
Contributor I
GiovanniContributor I
posted in Campaigns and Flows
I have issues configuring browse abandonment pagefly

I tried to solve it by doing as it says, it did not work, probably because my product pages are all on pagefly, please help me :) 

1
alex.hong
2 years ago
T
Contributor I
Tim Schmidt UXContributor I
asked in Sign-up Forms
Back in Stock Button reposition not following a pattern

“Notify Me...” is functioning as a link to the right of the CART button.When I add the trigger code (below) to the product liquid file - to position in a better place -it’s displaying the link on SOME items with inventory as a dead button. <a class="klaviyo-bis-trigger" href="#">Notify Me When Available</a>Any ideas?   

1
David To
Klaviyo Employee
2 years ago
N
Contributor III
nandorhargitaContributor III
asked in Lists, Segments, and Profiles
How to update contact in a DOI (double opt in) list

Hi, I’m subscribing visitors to double opt-in lists using non-klaviyo forms, and I’m required to get the email on the first and the phone number on the second page.However, the phone numbers are not getting into the profile. My suspicion is that until the DOI verification is done, the contact is in the dark. Is it so?Do you plan to enable contact update while DOI is in progress? Mailchimp does.

5
alex.hong
2 years ago
R
Contributor I
reneewood8Contributor I
asked in Email Templates and Coupons
How can I keep my text from overlapping in Mobile view?

I’ve got a hopefully simple to answer question. I am building my Welcome Series, but my text is overlapping in mobile view.  Anyone know how to adjust this?  Is there some kind of line height coding I need to add?Looks good on desktop view: But it starts overlapping in mobile view:  Here’s my source code:<span style="font-family:helvetica,sans-serifhelvetica neue;"></span><span style="font-family:helvetica,sans-serifhelvetica neue;"><span style="font-size:14px;"></span></span><div data-paragraph="true" style="text-align: center;"><span style="font-size:26px;"><span style="font-family:helvetica,sans-serifhelvetica neue;">We know you signed up for the coupon code...</span></span> </div><div data-paragraph="true"> </div><div data-paragraph="true" style="text-align: center;"><span style="font-size:16px;">We hope you'll stay for the comfort and community.  </span>

1
Taylor Tarpley
Community Manager
2 years ago
J
Contributor II
JehideContributor II
asked in Campaigns and Flows
How do I target browse abandonment users based on the product type or category they viewed?

How do I target browse abandonment users based on a specific product type or category they viewed?For example - if someone viewed a t-shirt from the men’s category, how can I send then an email with reviews about t-shirts.Similarly,  if someone viewed a top. from the women's category, how can I send then an email with reviews about tops.Instead of using the standard flow, how can I create a more personalised touch to it? Please let me know your suggestions.

3
S
Contributor IV
2 years ago
S
Contributor IV
SunnyContributor IV
asked in Analytics and Deliverability
Identify email subscriber & calculate historic CLV

Hi Klaviyo Team, Before I start my question, here are the things that might help me explaining and klaviyo team answering the question. We are using optimonk for lead capturing.Our main sources of traffic to our store is Organic, via facebook ads, Google ads, advertorial.My question is - I need to understand email subscribers, by source of acquisition? Are we getting mainly from paid ads? or social organic, or Google organic? how much each subscriber spend on average in their first transaction, and how much. they spend over lifetime. (do you guys suggest exporting our newsletter list and accept marketing list which will give me their LTV? This data is important for us as we want to start with lead capturing campaigns and would want to know how much we should spend on acquisition.  While finding the answer to above questionsI was looking at Analytics and to identify the source of email subscriber acquisition, I have clicked on Analytics and advanced filers. Attaching the screenshot belo

2
S
Contributor IV
2 years ago
J
Active Contributor I
JinActive Contributor I
asked in Campaigns and Flows
How to double check product links are working in Browse Abandonment Flow?

Hello, I’ve just set up a Browse Abandonment Flow using the Klaviyo template for this. I’m ready to go live but I wanted to double check the links are going to work. I’ve tested it in the Preview but when I click on the product link it goes to a 404 page. I presume this is because it’s not live? Or are my links broken? This is what I’ve done… Here’s the code of the image:Is that Link URL correct? I’m guessing that might be the issue. Any ideas what URL should be there? And for the text:Code is:<p style="text-align: center;"><a href="http://{{ event.Name }}"><strong><span style="font-size:18px;">{{ event.Name }}</span></strong></a></p><p style="text-align: center;"><strong style="text-align: center;"><span style="font-size: 18px;">{{ event.Price }}</span></strong></p> And the button:Code is:Do I need to update my links? Thanks very much for your help.  Jin 

12
Malachi McG
Active Contributor I
2 years ago
O
Contributor II
onepoundsweetsContributor II
asked in Campaigns and Flows
How do I unsubscribe users at end of flow?

how can I unsubscribe someone at the end of a flow so flow iswin back email after 60 days win back email after further 15 days if do NOT open or do not CLICK either of these 2 emails then I want to unsubscribe them from all lists so they dont get any further emails seems pretty simple in other email marketing systems so what is the process here.

9
Malachi McG
Active Contributor I
2 years ago
H
Contributor I
hayleyfmContributor I
asked in Integrations and Reviews
New Woocommerce plug in - do we need to do anything?

I received an email instructing me to load the new woocommerce plug in. I have already got it loaded. will it update automatically or do I need to start again. The link the email took me to was to integrate woo with klaviyo but there is no mention of updating an existing plug in?Thanks

2
H
Contributor I
2 years ago
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