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Integrations and Reviews

Use Klaviyo's full power as a customer data platform by taking advantage of built-in integrations.

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Klaviyo Reviews are here!

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Brian Turcotte
Brian Turcotte
solved this question

Partner Integration

Hi @orlandowatson! If you are asking if it’s possible for your users to have the same experience after you’ve integrated with Klaviyo, then...
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1216 Topics
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Contributor I
Rob JContributor I
asked in Integrations and Reviews
My imported reviews have disappeared

Hi all,We’re very new to Klaviyo and are still getting set up. We previously used the Judge.Me app so I imported all our reviews from Judge.me to Klaviyo and all was well. Until yesterday. For some reason all our imported reviews seem to have disappeared. Should I just re-import?Wondering if anyone had had a similar issue.Regards,Rob J

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Contributor I
6 months ago
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Problem Solver I
stephanProblem Solver I
asked in Integrations and Reviews
Active On Site (and following) events not working – Shopify App Embed Integration

Hi, we’ve been successfully using the the Klaviyo App embed integration in our Shopify and were able to receive Active On Site, Viewed Product and Added to Cart events. Recently we changed our Theme to Broadcast and when I failed to implement the “back in stock” event + flow I realized that none of the Active on site events etc. are being received by Klavyio. I double-checkend the integration via the app embed, tried manual installation of the code snippet and lastly also the integration via Google Tag Manager. The snippet shows up in the source code but now events are coming trough. At last I removed all manual snippets, tags etc., removed the Shopify/Klaviyo integration and reconnected – no success, same effect! This is how it’s currently NOT working: https://aboutcompanions.com(All consent given trough the Cookiebot CMP)Does anyone have an idea?! I searched a lot in the community but didn’t find a solution. And then also the back in stock code snippet fails and causes error messages

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Problem Solver I
6 months ago
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The Lilley LineNew Member
asked in Integrations and Reviews
Matching image color to background color

Hi Klaviyo --I would like to know if I can choose a background color to match a color in my image.  I don’t have any color codes.  I am hoping that I can hover over the image, and your software will read and mimic a color from the image that I have uploaded to Klaviyo email draft.Thanks, Stephanie  

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6 months ago
EmiliaR
Contributor I
EmiliaRContributor I
asked in Integrations and Reviews
Facebook integration - Audience

 Anyone have this issue? When integrating facebook I am not let able to create a custom audience. Any suggestions where I can find that information? Thank you 

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EmiliaR
Contributor I
7 months ago
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Contributor I
BTTFContributor I
asked in Integrations and Reviews
Woocommerce checkbox issue on mobile

Hello,I have an issue with my Klaviyo checkbox on the checkout page. On mobile, the text is under the checkbox. On desktop, it’s better but the text is a little bit above the checkbox.I would just like to get the text aligned with the checkbox. Anyone has a solution?Thank you 

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Contributor I
7 months ago
jordank
Contributor III
jordankContributor III
asked in Integrations and Reviews
GoDaddy and Klaviyo Integration

Hi there,I was wondering if you can do email marketing if a website domain is through GoDaddy? Can Klaviyo integrate GoDaddy? Or is there anything special I need to know? Thanks!

14662
jordank
Contributor III
7 months ago
RosieClem
Partner - Platinum
RosieClemPartner - Platinum
posted in Integrations and Reviews
Did you manage to translate the Klaviyo Review widget?

Hi! I know that we can’t manage more than one language within Klaviyo, but did some of you manage to translate the Klaviyo Reviews widgets via a Shopify translation app like Langify or Translate & Adapt? My client can’t translate it with his app named ETranslate, and I wonder if it’s just an issue with this app or if every translation app isn’t able to translate the widget. Thank you so much!

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RosieClem
Partner - Platinum
7 months ago
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Contributor II
Luke T.Contributor II
asked in Integrations and Reviews
Phantom Reviews?

Hi there,I am just wondering why some reviews are not showing up on my “Overview” or “All Reviews” page but are impacting my average rating for the widgets? Currently I have a product that has a significantly lower rating since I think a customer accidentally clicked the review link and left 3 reviews unintentionally (5-star, 4-star and a 1-star review). The reason I suspect this is that upon exporting all my reviews as a CSV, I can see the same name leave 3 reviews. I also noted that in the same CSV, there was a 1 star review that was left without any note or comment which makes me believe that was on accident as well. I have put the review submission form as requiring some form of comment.CSV Export - 3 review by same customer + 1 accidental?Unfortunately this means that that product now has an average rating of 3.88 and I can’t do anything as the review does not show up in the “Overview” or “All Reviews” page. This leads me to question:How do we ensure that customers reviews that ar

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Contributor II
7 months ago
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Problem Solver I
LMayberryProblem Solver I
asked in Integrations and Reviews
Shopify subscribers not syncing to Klaviyo

Hello! I’ve searched past threads and not found an answer to this question that seems relevant. Hopefully someone can help! I’ve setup the Shopify / Klaviyo integration and everything seems to be working great - except for the syncing of subscribers who check the marketing check box at checkout to a list in Klaviyo. I’ve got my Sync settings setup as follows:   But when a subscriber checks out and checks the box, they are not put in the proper list (Newsletter - from Checkout.) They ARE syncing in the sense that a profile is created for them, and they’re going into the ‘Ecommerce Users’ segment, but they’re marked ‘Never Subscribed’ with ‘Accepts Marketing’ = True. Is there something I’m missing that will get these subs into the proper newsletter folder and mark them as subscribed in Klaviyo? I’m using the Dawn theme in Shopify (if that’s relevant) Thank you!

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Problem Solver I
7 months ago
eMeg
Problem Solver I
eMegProblem Solver I
posted in Integrations and Reviews
'See it in Use' Help Center Idea

Klaviyo has a wide enough customer base that I feel like this is likely possible for most features - was looking at some of the RSS feed documentation, and noticed one of the screen grabs in the article showed a ‘Zendesk’ feed title. I’d love it if these articles could link out to case studies or actual customer sites / email examples of how they use a certain feature, and what purpose the feature serves for them, etc. I know a lot of companies keep things close to their chest, but I’m sure there are plenty of others who wouldn’t mind showing off some of their clever integrations!

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eMeg
Problem Solver I
7 months ago
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Contributor I
yiqiwContributor I
asked in Integrations and Reviews
End Recipient Data Acknowledgement Form - Shopify Ap

Hi,We developed a Shopify connector app.  During the review we required to get someone from Klaviyo to sign-off on this End Recipient Data Acknowledgement Form document: https://docs.google.com/document/d/1aSl6DzRwz3ngw9U9x_KCAXWT3EH1UdRS2EacoQY4Bto/editShopify really didn’t give a POC or name to contact. Who’s the best person that can sign off on this? 

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Contributor I
7 months ago
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Problem Solver I
Wear SkinnysProblem Solver I
asked in Integrations and Reviews
Initial source tracking pre-cookie

Does Klaviyo only track “How they found you” data for people that have been previously cookied?Here’s my use case and breakdown (Shopify):1st-time visitor lands on my home page (or any page) from a Pinterest ad that sends UTM data to my site. Visitor makes a purchase Shopify picks up the UTM data and reports it properly in the Conversion Summary Klaviyo reports no data at all for source, UTM, etc.I want to be able to create a segment with profiles that were sourced through Pinterest.How can I do this?

552
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Problem Solver I
7 months ago
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Contributor I
vpaaustraliaContributor I
asked in Integrations and Reviews
Event migration to new API

We have an event that is not linked to profiles, but rather is transactional, can be sent to any email, even if it is not a profile in the system. Our current  event code is as follows: $event = '{ "token" : "blabla", "event" : "Send VPA Customer Review", "customer_properties" : { "$email" : "'.$send->email.'", "$first_name" : "'.$send->first_name.'", "$last_name" : "'.$send->last_name.'" }, "properties" : { "reviewUrl" : "'.URL::to('/').'/savereview/'.urlencode(Crypt::encryptString($send->uuid)).'", "first_name" : "'.$send->first_name.'", "last_name" : "'.$send->last_name.'", "products": '.$out_json.' }, "time" : '.time().'}';file_get_contents('https://a.klaviyo.com/api/track?data=' . urlencode(base64_encode($event)));I need to know how to convert this to the new events API found at https://developers.klaviyo.com/en/reference/create_event

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Contributor I
7 months ago
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sophiecollegecontactNew Member
asked in Integrations and Reviews
Klaviyo Not Integrating with Wix

Hi - I am a new potential user of Klaviyo. I have a Wix site that is premium and has a live domain (so no issues there). I followed the appropriate steps to connect the two… added Klaviyo to my Wix site, and agreed to user permissions etc.  Where I am getting stuck is that when it brings me back to Klaviyo on the page where I am supposed to “Connect to Wix” it is saying “(314) An error occurred while creating your integration.”I have tried reaching out to Klaviyo and Wix support- no one has gotten back to me. Honestly, this is a BAD start to my interest in with  Klaviyo for my fast-growing startup. :(  

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7 months ago
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Contributor I
StrawContributor I
asked in Integrations and Reviews
Getting error "Script was not installed correctly" Woocommerce Integration

Hi,Recently installed Klaviyo plugin on wordpress, account connected fine, but when i go to activate website tracking i get the error “Script was not installed correctly”, ive tried re-installing, my SSL is A grade and im signed in through https, any help would be much appreciated, Thanks

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Contributor I
7 months ago
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Contributor I
dbpdevContributor I
asked in Integrations and Reviews
identify request return "Unable to parse exchange token"

what I doconnect js from Klaviyo<script async type="text/javascript" src="//static.klaviyo.com/onsite/js/klaviyo.js?company_id=PUBLIC_API_KEY"></script>than<script>klaviyo.identify({"email":"some_email@gmail.com"});</script>in response I see{    "errors": [        {            "id": "03a6717c-f05d-4e85-8cc3-b58f5baef53d",            "status": 400,            "code": "invalid",            "title": "Invalid input.",            "detail": "Unable to parse exchange token.",            "source": {                "pointer": "/data/attributes/_kx"            },            "meta": {}        }    ]}What I do wrong?

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Contributor I
7 months ago
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sophiecollegecontactNew Member
asked in Integrations and Reviews
Klaviyo Not Integrating

Hi - I am a new potential user of Klaviyo. I have a Wix site that is premium and has a live domain (so no issues there). I followed the appropriate steps to connect the two… added Klaviyo to my Wix site, and agreed to user permissions etc.  Where I am getting stuck is that when it brings me back to Klaviyo on the page where I am supposed to “Connect to Wix” it is saying “(314) An error occurred while creating your integration.”I have tried reaching out to Klaviyo and Wix support- no one has gotten back to me. Honestly, this is a BAD start to my interest in with  Klaviyo for my fast-growing startup. :(  

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7 months ago
A
Contributor I
alvin.nguyenContributor I
asked in Integrations and Reviews
Klaviyo and Magento 2 Integration Error: require is not defined

So I’m currently helping a brand installing Klaviyo extension for their Magento 2 website. I sent them this guideline to install https://help.klaviyo.com/hc/en-us/articles/115005254348. They already finished the installation and setup, and contacts as well as Magento metrics have synced to Klaviyo. However, there are 2 metrics, Viewed Product and Active on site are not being tracked. I checked for console on a product page and see this error “require is not defined” as below:Not sure what would cause this error and how to fix it. Since I don’t have access to their Magento server so I have to tell their devs on how to fix it. This is an example product page that shows the error for their site btw https://yvesrocher.vn/vn/anti-age-global-night-care-pot-50ml-y119896.html.

842
A
Contributor I
7 months ago
keithvertrees
Contributor I
keithvertreesContributor I
asked in Integrations and Reviews
Additional fields from Stripe metrics

Hey Klaviyo Community! I’m on Woo+Stripe, and I’ve decided to use Klaviyo for my transactional emails in addition to marketing. So far I’ve been able to set up my order confirmation, order shipped, and refund started emails, but I’m having trouble with my refund processed email.I’m trying to use the Stripe Refunded Payment metric as my trigger, but only three fields are available in the metric: two value fields and an ID string. This isn’t enough information to form the email as none of the order information is present. I’d at least want to have the order number so I can include a link to the order page.Before I go build a new pipeline to get this data into Klaviyo (Stripe → Segment → Snowflake → Klaviyo), has anyone else found a solution to do this?

632
keithvertrees
Contributor I
7 months ago
S
Problem Solver I
shanermpProblem Solver I
asked in Integrations and Reviews
Bolt x Klaviyo Integration

I am working on setting up our WooCommerce store with Klaviyo. Everything so far is going well except for one, yet critical component. We use Bolt ( ) for our checkout. They essentially override the standard WooCommerce checkout. Because of this, we have to get Klaviyo and Bolt integrated. Does anyone have any experiencing doing this integration?We’re getting stuck on having Bolt pass along the “Started Checkout” event into Klaviyo.Thanks in advance!

453
S
Problem Solver I
7 months ago
I
Contributor I
ISOOSIContributor I
asked in Integrations and Reviews
How do I edit the images for featured review carousel?

Hi Klaviyo community!I have currently integrated the featured reviews carousel on my Shopify website. Is there a way to customise each image of the review? There are customer photos I’d like to attach as the image above their featured review.  Is it also mobile friendly? I have read previous threads saying there needs to be css adjustments.  thanks! Rachel 

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Contributor I
7 months ago
E
Partner
Ericka - Berm MarketingPartner
asked in Integrations and Reviews
Do Shopify Reviews Integrate with Klaivyo?

Hello, The client is using Shopify reviews and am wondering what others have done with that data? Does it integrate at all with Klaviyo? Best, Ericka

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Partner
7 months ago
A
Problem Solver I
AntSProblem Solver I
asked in Integrations and Reviews
Ratings vs Reviews

Hi,So I’ve recently installed and started testing Klaviyo reviews. There was something in particular that interested me enough to install it.On the “Getting started with Klaviyo reviews” help page, it says the following: Anyone can submit a review by visiting your website, navigating to a product page, and clicking Write a review. Reviews submitted through a Klaviyo Reviews flow are marked as verified reviews, as these use a unique link confirming the identity of the reviewer. Only verified reviews can include a rating (i.e., select between 1 and 5 stars) alone; unverified reviewers must include a text review in order to submit a product rating.  The part I’ve highlighted suggests to me, that verified reviewers can just click a star and not write anything, this will be logged as a rating, if they write anything then that’ll be a full review. However, if they just click a star and leave without writing anything then that’ll be a rating. Which will be included in the product’s star ratin

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Problem Solver I
7 months ago
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Active Contributor II
nambirajanksActive Contributor II
asked in Integrations and Reviews
Our API integrated metrics are not working...

If you look at our API metrics like Checkout started, Active on site and Placed order for the past 15 days, you can see that they have not been working properly. Even though people are active on site, people are checking out and placing orders.Due to this, flows are not getting triggered, meaning no emails are getting sent.Can someone advise on this, please?  

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Active Contributor II
7 months ago
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Contributor I
MikeR00Contributor I
asked in Integrations and Reviews
Google Ads integration - I don't understand what the "Audience" is for.

Hello,I am setting up a google integration with Klaviyo to nurture leads.  However when integrating w/ google, the setup requires that we select an audience.  I don’t understand what this is for?  Our PPC manager is telling me that the Audience isn’t related to the ad or campaign, so I don’t know what to select? or if this even matters?We are receiving leads from a current ad campaign, however they are not going into Klaviyo from what I can see. 

1154
M
Contributor I
7 months ago
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