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K:BOS—the B2C event of the year

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Strategic advice

Strategic advice

182 topics

GO SEXYContributor I

Prestashop 403 error while sending Started Checkout

Hello there, I found in my Prestashop 1.7 log this type of entry:[klaviyo] 403 error while sending Started Checkout event. Invalid API Key. Also I noticed that some add-to-cart and not any started-checkout events are registered in Klaviyo, while the active-on-site, ordered, placed-order, fulfilled-orders events are registered properly. I tried going thru the online documentation, and found the ENABLE ONSITE TRACKING instructions. However, when I click on the button ADD for “Add Klaviyo Onsite Javascript”, nothing happens. I cannot go to the next step.My Prestashop is 1.7.8.8 and I’m using the official PrestaShop Automation con Klaviyo, v1.12.1 Any help, please?Kind regards.

IA-AKContributor I

Need Help Removing Wrong Instagram Account from Klaviyo Settings

I accidentally linked the wrong Instagram account under Klaviyo → Settings → Instagram. Right now it shows my personal page as connected. The only option I see is Reauthorize, but when I click it, I get this error:{"data": {}, "success": false, "errors": {"message": "This company already has an Instagram Provider."}} I already tried: Disconnecting Klaviyo from my Facebook Page settings. Removing Klaviyo from Meta Business Integrations. Even after doing that, Klaviyo still shows the account as “authorized/synced” and doesn’t give me a way to remove or swap the Instagram account.Could someone help me clear or reset the Instagram provider so I can connect the correct Instagram Business account instead?Thanks in advance for the support!

cpc39439Contributor I

Subscribers don't receive a double opt in confirmation mail

I created embed sign up forms for my website. When customers fill their e-mail adres and subscribe, they are not immediately added to the list that I selected in the sign up form. I do see that their profile is being added to “Audience → Profiles”. After doing some research I found out that customers are only added to a list when they actually confirm their email subscription, but this is also not possible, because the customer does not receive a mail to verify.I don’t understand how I can fix this, even after reading lots of different forms in the Klaviyo community.Thanks in advance. I have attached a picture of the opt in settings of the certain list that is connected to the sign up forms.

B BActive Contributor IV

Double opt-in settings

Hi all, Can someone remind me: if I want subscribers to confirm via double opt-in, and I am using both Shopify and Klaviyo, do I need double opt-in turned on on both platforms? Or just one - and if so, which one? And how do I ensure they receive one confirmation email, not one from Shopify and one from Klaviyo? Subscribers come in via both Shopify checkout and Klaviyo forms. Thanks!BB

ClaudiaLampContributor I

Winback Flows that only sends once?

Hello,I want to set up a winback flow that will be sent to customers who haven’t purchased in 6 months, which will have a discount code. But I only want this flow to happen once per customer. How do I set this up to make sure I am not just sending out emails every 6 months to customers, and keeping them in a discount cycle?Thanks

Stijn van AngeloContributor I

Customer Hub translations

Hi everyone,I’ve noticed that some of the Dutch translations in Customer HUB sometimes come across a bit odd or unnatural.Since we want our brand voice to feel warm and natural, I was wondering:Is there a way to manually change or override these default translations?Thanks in advance!– Stijn

GMS OnlineContributor I

Cancel plan????

I’ve been using Klaviyo, but for the last two months I haven’t been able to send emails at all — the core reason I signed up for the service. Despite this, I was still charged, and when I tried to cancel my plan, the platform would not give me an option to do so.This has been extremely frustrating and feels unfair. A service should not continue billing when customers are unable to use the product, and it should always provide a clear way to cancel. Right now, I am stuck paying for something I cannot use.

abe-paintsContributor I

Account Disabled - No reply from the compliance team

I’m a new Klaviyo user, starting at the end of June. On 8/13, I received notice that my account was disabled. Unfortunately, that email (and the earlier notices) all went to my spam folder, so I didn’t discover the issue until after the account was disabled.Since then, I’ve gone through my account and completed significant cleaning and segmentation to ensure everything is aligned with Klaviyo’s compliance and deliverability standards.I also emailed the Compliance Team with a detailed update outlining the corrective actions I’ve taken and requested a review, but I haven’t heard back — it’s now been over 48 hours.Can someone from Klaviyo please help escalate this so my account can be reviewed and reinstated?

MMaccaContributor III

Sign-up Form Micro Yes - Huge Submit Rates

Hi all, thanks for reading!About a month ago (13th August) I introduced a Micro Yes as an initial step on our Welcome Sign-up Form. There were other small changes to text but this was the main change.Our submit rate prior to this was hovering around 3% and we were pretty happy with that. Since we added the Micro Yes, it’s skyrocketed to around 12%, some days as high as 15%.I’m very happy with such a huge submit rate however I’m a bit sceptical too. Could this simple first step really make such a huge difference?Just throwing it out there to see if others have introduced a similar initial step and seen big gains in submit rate too?

JonAdeContributor I

Integrating custom websites with Klaviyo via Zapier

Hello,I am seeking advice from anyone that can help. I am trying to build the following flows:Welcome Flow (trigger: pop-up)Abandon cart flow (trigger: someone abandoned cart)Abandon checkout flow (trigger: someone abandoned their checkout)Abandon browse flow: (someone abandoned product view page) Abandon site flow: (someone visited site and then left without clicking a product)Post purchase flow: (someone made a purchase)on my squarespace website but there is no built in integration for squarespace so it needs to be a custom integration. I know I can use code to do it but I was wondering if there was a way to do it using zapier. I’d be willing to pay for someone to carry this out.Thank you!!

GO SEXYContributor I

Prestashop 403 error while sending Started Checkout

Hello there, I found in my Prestashop 1.7 log this type of entry:[klaviyo] 403 error while sending Started Checkout event. Invalid API Key. Also I noticed that some add-to-cart and not any started-checkout events are registered in Klaviyo, while the active-on-site, ordered, placed-order, fulfilled-orders events are registered properly. I tried going thru the online documentation, and found the ENABLE ONSITE TRACKING instructions. However, when I click on the button ADD for “Add Klaviyo Onsite Javascript”, nothing happens. I cannot go to the next step.My Prestashop is 1.7.8.8 and I’m using the official PrestaShop Automation con Klaviyo, v1.12.1 Any help, please?Kind regards.

GabbyEspositoCommunity Manager

Strategic advice

3 ways to turn AI research into real marketing results

3 ways to turn AI research into real marketing results

The IDC just named Klaviyo a Leader in AI Marketing, but what matters most for customers is how you can use those insights right now. Here are some insights and some practical ways to translate the industry research into campaigns that actually drive growth.AI isn’t “nice to have” anymoreIDC’s analysis shows that AI has become essential for consumer brands looking to drive more revenue from every interaction. For Klaviyo customers, that doesn’t mean adding yet another tool to your stack. It means using AI that’s already embedded in your workflows–from predictive analytics to generative content to autonomous optimization.How to apply this today in Klaviyo:Use Predictive Analytics (e.g., churn risk, predicted next order date) to target your campaigns. Experiment with AI copy suggestions in campaigns or flows to save time and test new angles. Lean on send time optimization to meet customers when they’re most engaged.Proof that AI drives growthThe IDC report isn’t just theory–it’s backed b

kmieleContributor I

K:BOS Attendee Group

Calling All Automotive Industry Marketers!

Hey, everyone!I’m Kat - based in Atlanta, GA. I’ve been at Fox Factory for just over 2 year - When I started I launched my division's email marketing program from scratch when I started.SOUND OFF if you’re also in the automotive space & attending K:Bos! Would love to connect and talk shop on how we all experience email marketing in our niche space!🚗🚙🚚🚜🚛Cheers!

IA-AKContributor I

Need Help Removing Wrong Instagram Account from Klaviyo Settings

I accidentally linked the wrong Instagram account under Klaviyo → Settings → Instagram. Right now it shows my personal page as connected. The only option I see is Reauthorize, but when I click it, I get this error:{"data": {}, "success": false, "errors": {"message": "This company already has an Instagram Provider."}} I already tried: Disconnecting Klaviyo from my Facebook Page settings. Removing Klaviyo from Meta Business Integrations. Even after doing that, Klaviyo still shows the account as “authorized/synced” and doesn’t give me a way to remove or swap the Instagram account.Could someone help me clear or reset the Instagram provider so I can connect the correct Instagram Business account instead?Thanks in advance for the support!

shannonjorgenfeltContributor I

K:BOS Attendee Group

Anyone else here for Round 2?

Hi y’all! I’m Shannon, and I manage the Email and Retention program for TATCHA, a luxury Japanese skincare brand. A fun fact about me - I actually attended K:BOS way back in 2019 when I was working in the wine industry. Anyone else a K:BOS veteran?

cpc39439Contributor I

Subscribers don't receive a double opt in confirmation mail

I created embed sign up forms for my website. When customers fill their e-mail adres and subscribe, they are not immediately added to the list that I selected in the sign up form. I do see that their profile is being added to “Audience → Profiles”. After doing some research I found out that customers are only added to a list when they actually confirm their email subscription, but this is also not possible, because the customer does not receive a mail to verify.I don’t understand how I can fix this, even after reading lots of different forms in the Klaviyo community.Thanks in advance. I have attached a picture of the opt in settings of the certain list that is connected to the sign up forms.

B BActive Contributor IV

Double opt-in settings

Hi all, Can someone remind me: if I want subscribers to confirm via double opt-in, and I am using both Shopify and Klaviyo, do I need double opt-in turned on on both platforms? Or just one - and if so, which one? And how do I ensure they receive one confirmation email, not one from Shopify and one from Klaviyo? Subscribers come in via both Shopify checkout and Klaviyo forms. Thanks!BB

GabbyEspositoCommunity Manager

K:BOS Attendee Group

K:BOS travel playlist recs?

Even though I am not traveling far like some of y’all traveling multiple days worth of flights from across the globe, I would love to hear if anyone has some specific podcast or other media recommendations for preparing/warming up the mental vibes for next week.Here is what I am planning to tune into…Podcasts(related to the K:BOS agenda) Giggly Squad – I happen to already tune in every Tuesday when their episodes come out, but I of course need to mention this is a must-listen to really get hyped for Paige DeSorbo (the K:BOS closing keynote speaker). Her podcast definitely isn’t business insight related 😂 but her and her co-host, comedian Hannah Berner, just released an episode, “Giggling about veneers, the fbi, and standing on business,” in which they answer some questions from the corporate listeners. The Glossy Podcast – Jill Manoff, Editor-in-Chief at Glossy, will be joining a panel on Thursday, “the business of beauty is personal”, at K:BOS! Her podcast covers the intersection

ClaudiaLampContributor I

Winback Flows that only sends once?

Hello,I want to set up a winback flow that will be sent to customers who haven’t purchased in 6 months, which will have a discount code. But I only want this flow to happen once per customer. How do I set this up to make sure I am not just sending out emails every 6 months to customers, and keeping them in a discount cycle?Thanks

Stijn van AngeloContributor I

Customer Hub translations

Hi everyone,I’ve noticed that some of the Dutch translations in Customer HUB sometimes come across a bit odd or unnatural.Since we want our brand voice to feel warm and natural, I was wondering:Is there a way to manually change or override these default translations?Thanks in advance!– Stijn

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