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Product Updates & Announcements

Product Updates & Announcements

Get updates on new releases, company news, and any other important details here.

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240 Topics

stephen.trumbleCommunity Manager

published in Product Updates & Announcements

Friday FAQ: how do I create targeted forms?

This week's Friday FAQ: how do I create targeted forms?Are you wondering how to optimize your forms and target them strategically to certain customers? Join Taylor as she shares all the ways to target a form's behavior in Klaviyo to accomplish your goals.Interested in learning more about Klaviyo forms? Sign up for a Getting started with Klaviyo training today! https://app.livestorm.co/klaviyogrowth/getting-started-with-klaviyo-6

Taylor TarpleyCommunity Manager

published in Product Updates & Announcements

Summer shoutouts & how to avoid gmail clipping!

Hey Community! Here at the Community we aim to create an inclusive space to learn, grow, and share with others! We want to celebrate and give a Community Shoutout to users who are embodying this collaborative and helpful spirit by going out of their way to offer guidance to others in our Community! A big thank you to these users! Keep collaborating and helping each other to make our Community the best it can be! @Petru Iacob @ibrahim_thinks @Alexander413 @tcalabris @max77 @KatherineB @wernstrom @oislt @JNorm @Tomb @twjcbs @Kenny @Martin Stevens @Katie_Farrell @ayyub_here @Dragos @dartacus @LittleSnail @angierc @Jeff Lusczynski @Dana M @MM6 Have you been helped by a member above? Give them a shoutout too! Hot Tip : One of our own peers @max77 shared out his own topic about gmail clipping and how to avoid making his same mistakes. Thanks for sharing this out for us @max77! Learn how to avoid gmail clipping below! Question to the Community : Our very own @Dana M came to the rescue

stephen.trumbleCommunity Manager

published in Product Updates & Announcements

Friday FAQ: what are the benefits of Klaviyo templates?

This week’s Friday FAQ: what are the benefits of Klaviyo templates? The short answer is that templates are a time saver and can provide creative inspiration. Join Julie as she takes us on a tour of Klaviyo templates.

Sandra QKlaviyo Employee

published in Product Updates & Announcements

How to set up a dedicated sending domain.

Hi there,If you are looking to understand how to set up a dedicated sending domain, look no further!Along with our great guide from the help center: How to set up a dedicated sending domainWe have recorded a video just for you! 1. To start with login to your Klaviyo account and go to Accounts > Settings > Domain & SettingsYou will then click on ‘ Get started’ and follow the instructions shown in the video below: https://app.gong.io/embedded-call?call-id=8523716606823804472&from=191&to=221 2. You will then need to update your DNS Records in your Site Provider. Here is an example of someone doing this in their site provider (this example is GoDaddy, here is a list of other providers and instructions on how to update)https://app.gong.io/embedded-call?call-id=8523716606823804472&from=1509&to=17403. You will then need to head back to your Klaviyo account to Verify Records4. Finally, when you are ready you can Apply the Domain, then start sending to your engaged au

stephen.trumbleCommunity Manager

published in Product Updates & Announcements

Friday FAQ: What is the developer portal?

This week’s Friday FAQ: what is the developer portal?Nicolas is here to walk you through the different sections of the portal and how developers and partners can utilize it as they configure their Klaviyo accounts.

David ToKlaviyo Employee

published in Product Updates & Announcements

Klaviyo scheduled maintenance - various datesNews

Hello Community!Wanted to inform you that in the coming weeks Klaviyo will be undergoing necessary maintenance and updates to our systems which will cause downtimes across parts of the platform.The maintenance periods are scheduled for: Sunday, July 17, 2022 from 00:00 - 02:00 am EST Saturday, July 30, 2022 from 00:00 - 06:00 am EST Sunday, July 31, 2022 from 00:00 - 04:00 am EST During these scheduled maintenance times there may be delays in processing data and some API integrations may experience an elevated rate of 503 responses during these windows. Additionally, scheduled email or SMS messages will be paused. Please note that no incoming data should be lost and the scheduled email and SMS sends will resume after the maintenance windows.We apologize for any inconvenience this may cause. As always, thanks for being a part of our Klaviyo Community!

anthonydelpizzoKlaviyo Employee

published in Product Updates & Announcements

Product Update: SMS in AustraliaNews

Hi Community, I’m Anthony from the Product Marketing team at Klaviyo 👋, and I’m so excited to announce that SMS is now available in Australia! 🇦🇺 🎉With Klaviyo SMS, you can use one trusted platform for both email & SMS – allowing you to collect consent, build lists and segments, send targeted messages, and get an accurate report on your performance in one place. Klaviyo email customers who add SMS see an average ROI of 122x! With an internationally flexible pricing model, you don’t have to budget how many messages you are going to send in each country and be locked in parallel plans. Plus, flexible contracting means Klaviyo has to prove its value to you month-over-month. Want to get started with SMS? Go directly into your account or talk to an expert today. Interested in learning more about how to succeed with SMS in Australia? Join us for a webinar with our platinum partner, Andzen, on October 6 at 11 AM AEST to see how Australian brands are using SMS to drive more revenue

Mage peopleContributor I

posted in Product Updates & Announcements

WooCommerce Performance Optimization tips

If you're running a WooCommerce store, then you know how important it is to keep your site performing well. Slow loading times can cause lost sales and lead to lower conversion rates. In this post, we'll share five tips for optimizing your WooCommerce store for performance. By following these tips, you can keep your store running smoothly and ensure that your customers have a positive shopping experience. Let's get started! One way to improve your store's performance is to optimize your images. Large images can slow down your website, so it's important that all images on your website are as small as possible without sacrificing quality. You can use an image compression tool like ImageOptim or Photoshop to reduce the file size of your images. Another tip is to make your CSS and JavaScript files smaller. Shrinking these files removes all superfluous characters, e.g. B. Spaces, comments, and code that is not required for the proper functioning of the page. This way you can reduce the size

Taylor TarpleyCommunity Manager

published in Product Updates & Announcements

Friday FAQ: How can I collect custom profile properties?

Hi Community! 👋🏻 It’s Friday - you know what that means! It’s FAQ time. This Friday @jennifer.brisebois educates us on this week’s FAQ: How can I collect custom profile properties? Watch the link below to learn some awesome strategies on collecting customer data via properties! 💥 Don’t stop now, keeping learning with these additional resources:https://help.klaviyo.com/hc/en-us/articles/115000250912-About-Custom-Properties https://help.klaviyo.com/hc/en-us/articles/1260806293150-How-to-import-profile-properties-using-a-CSV-upload

David ToKlaviyo Employee

posted in Product Updates & Announcements

Live chat unavailable on Monday, July 4, 2022

Happy Friday Community!I hope everyone is having a great week!In observance of Independence day in the US, Live Chat Support will not be available on Monday, July 4, 2022.We apologize for the inconvenience, and we encourage you to take advantage of our self-serve resources on the Help Center and here of course! July 4th/Independence day is a holiday in the United States celebrating its nationhood and declaration of its independence from the United Kingdom. You can also find more information and the history of Independence day from some of the resource below:History: Fourth of July – Independence Day National Geography: America declared independence on July 2—so why is the 4th a holiday? PBS: The History of America’s Independence DayHave a great weekend!David

alex.hongKlaviyo Alum

published in Product Updates & Announcements

Credential of the Quarter June 2022Blog

Hello there, Klaviyo Community! We are partnering with our Academy team to put a spotlight on valuable credentials we believe will elevate your skillset and knowledge with our product. Every quarter, we plan on highlighting a credential to sharpen your knowledge on the product and provide skills to develop your businesses. The Community is proud to share that the credential for this quarter is our SMS Credential. You can achieve this credential by the course. But the journey doesn’t stop there! Make sure to share your learnings in the Community and help some Community members out by answering topics in the SMS category as well. Thank you and we hope to see you around the Community!Alex

Taylor TarpleyCommunity Manager

published in Product Updates & Announcements

Meet the Champions: Mat Bingham

Why did you get started with Klaviyo? Best in class solution with complete customization! What message do you have for people new to Klaviyo? Trust the data and make decisions quick. What is your favorite part of Klaviyo? Community of experts. Lots of knowledge being shared. What does the Klaviyo Community mean to you? An opportunity to learn and understand the ever changing marketing world. Mat’s favorite pups who love the beach! What is your favorite or most inspirational book?Mamba Mentality - Kobe Bryant & Cant Hurt Me - David Goggins What is your most treasured possession?Desk clock from my late grandfather (investment banker in NY). Who would play you in a movie?Tom Hanks because he can play anyone. What is your favorite movie?Superbad What is your favorite vacation spot? Costa Rica! Curious to learn more more about Okendo? Check out how to optimize your Okendo integration with Klaviyo for your post-purchase com

David ToKlaviyo Employee

posted in Product Updates & Announcements

Live chat unavailable on Monday, June 20, 2022

Hello Community!I hope everyone is doing well!Juneteenth, or “Freedom day” is celebrated commemorating the ending of slavery in the United States.In observance of this holiday, live chat will be unavailable next Monday, June 20, 2022 and will resume regular operating hours on Tuesday, June 21, 2022.We apologize for the inconvenience, and we encourage you to take advantage of our self-serve resources on the Help Center and here of course! You can also find more information and the history of Juneteenth from the resources below:History: What is Juneteenth? NPR: Juneteenth: What is and How it is Observed Smithsonian: The Historical Legacy of JuneteenthHappy Monday!David

alex.hongKlaviyo Alum

published in Product Updates & Announcements

Badge Requirements for the CommunityNews

Hi there, Klaviyo Community! Badges in the Klaviyo Community are awarded to our members to recognize your contributions to the Community, and showcase your level of expertise in the community forum.To see the badges you’ve earned, log into your Community account, click on your profile picture in the top right-hand corner, and click “My Profile”. List of Badges + Requirements User Activity Badges:First Post 1 Topic Created Active User 5 Contributions made to the Community Power User 15 Contributions made to the Community Innovator 10 answers given in the Community Helping Hand 20 answers given in the Community Engagement Badges Based on Product Area: Industry Specialist 5 (10, 15, 20, 50) Topics Created in the Klaviyo Commons Section Product Specialist 5 (10, 15, 20, 50) Answers Given in the Questions section Admired Admin 5 (10, 15, 20, 50) Answers Given in the Accounts and Settings section Smart Sender 5 (10, 15, 20, 50) Answers Given in the Campaigns and Flows section. People Perso

David ToKlaviyo Employee

posted in Product Updates & Announcements

Klaviyo Scheduled Integration Maintenance

Hello Community,On June 1 from 10 pm to 10:30 pm US Eastern, Klaviyo's Engineering team will be performing maintenance on our integration infrastructure. During this time, integrations may not be created or updated.Flows and segmentation relying on events from these integrations may experience minor delays.We appreciate your patience and please reach out to our support team with any further questions or concerns pertaining to this maintenance.As always, thanks for being a part of our Klaviyo Community!

chloe.strangeCommunity Manager

published in Product Updates & Announcements

What's new in Klaviyo: May product updates

If you’re looking for more details on each feature, check out our blog post—it includes links to educational materials and a live Q&A session with product experts. Read the blog. A dashboard that’s aligned to your priorities The new overview dashboard is completely customizable, so you can get a snapshot view of the KPIs that matter most to your brand. Choose for yourself. More new featuresSearch for the answers, all in one place Find the answers you need to accomplish your tasks quickly, and engage with the Klaviyo community to enhance your product knowledge. You’re already here in Community, get engaging and earn badges! Manage cookies and tracking Configure OneTrust/CookiePro in Klaviyo to stay compliant. Learn more. Seamlessly select separate lists for different subscribers To honor your subscribers' preferred channel choice, you can now separate email and SMS sign-ups from multi-step forms into distinct lists. Create your own. Keep your customers in the know with Narvar Use

David ToKlaviyo Employee

published in Product Updates & Announcements

[Poll] What’s the deal with Groups?News

Hello Klaviyo Community!As many of you may have already noticed, we have a new member that’s joined the Community’s navigation bar - Groups! User Groups - what are they and why are we building them?This new Group feature is an exciting expansion to our already growing Community! Groups are voluntary channels you can join to share ideas, strategies and learn from others of a similar interest that could be more aligned with your specific brand strategy. One of our main goals of the Community is to build collaboration and allow everyone to share ideas that could spark amazing discussions. To make this easier, we’ve translated this to our Groups to allow everyone to more easily join the conversations they are interested in and share their own perspective. We want to hear from you!With this in mind, we want to hear your thoughts on this subject! We’ve come up with some initial ideas on how to structure our groups through research, but we want to hear your feedback to help further guide our

chloe.strangeCommunity Manager

published in Product Updates & Announcements

What’s new in Klaviyo: April product updates

As promised, every month we’ll be sharing how we’re making our software more intuitive, more flexible, more unified, and more capable of helping you deliver the experience that you and your customers want. Want to skip right to the good stuff? Read through each feature in more detail on the blog. Compelling subject lines at the ready The Subject Line Assistant will help you craft email subject lines that snag your subscribers’ attention. Try it today Optimize popup form performance with benchmarks Get a detailed assessment of how your popup forms are performing compared against your competitors. Explore benchmarks Find more email and SMS inspiration, quicklyUncover relevant content examples in seconds using Showcase’s search bar functionality. Check out Showcase Automated IP warming to hit your deliverability goals fasterBuild a strong sender reputation and maintain good deliverability with help from Klaviyo’s guided warming. Learn more. New partner integrations New ways to grow on Sh

stephen.trumbleCommunity Manager

published in Product Updates & Announcements

Friday FAQ: when should I use campaigns instead of flows?

🎙️ This week’s Friday FAQ: when should I use campaigns instead of flows? 🎙️ Do you have flows set up in your Klaviyo account but feel a little lost when it comes to campaign sending? Julie’s here to help with this week’s Friday FAQ where she outlines some of the most popular use cases for sending campaigns.

Taylor TarpleyCommunity Manager

published in Product Updates & Announcements

Cleaco ClearPitch Earth Day Contest: Win up to $75k worth of prizes!

Hi Community! 🌳 In celebration of Earth Day, we’ve partnered with Clearco on a special edition of ClearPitch, an exclusive data-driven pitch competition for the entrepreneurs and businesses dedicated to Corporate Social Responsibility, and the sustainability of the environment & social landscapes in which they operate! Guess what? We want YOU to apply! Offered only to high-growth companies in our ecosystem, three applicants will be selected to pitch their business to an esteemed panel of judges, and win up to $75K in prizes, including a $15K cash prize to support you in your business growth. Thursday, April 21st2pm - 3:30pm EST [APPLY NOW] It only takes 5 minutes to apply, and your sales & marketing accounts must be connected during the application process. Finalists will be selected based on their online performance data collected during the application. The winning finalist will be awarded $75K worth of prizes, including: $15,000 USD A $5,000 USD credit on top of first

stephen.trumbleCommunity Manager

published in Product Updates & Announcements

Friday FAQ: what is the difference between the added to cart event and started checkout event?

This week's Friday FAQ: what is the difference between the added to cart event and started checkout event?Join @jennifer.brisebois for a 60-second rundown on the difference between the two events and how they can trigger abandoned cart flows.

alex.hongKlaviyo Alum

published in Product Updates & Announcements

Live Chat Closed [April 11-15, 2022]News

Hi there Community, To ensure you continue to receive the best possible support experience, live chat will be closed Monday, April 11th through Friday, April 15th as we make some system improvements and updates. Live Chat will be live and back to regular operating hours on Monday, April 18th. We apologize for the inconvenience, and we encourage you to take advantage of our self-serve resources first on the help center and here of course!

stephen.trumbleCommunity Manager

published in Product Updates & Announcements

Friday FAQ: What are multi-step signup forms?

stephen.trumbleCommunity Manager

published in Product Updates & Announcements

Building Customer Relationships: Strengthening your relationships through A/B Testing

Have you ever thought about how a specific color, tone, or layout in your messaging resonates with your audience? In this final episode of the Building Customer Relationships series, @Julia.LiMarzi challenges you to think about A/B testing and what it might uncover in your customers and prospects.

David ToKlaviyo Employee

posted in Product Updates & Announcements

[Klaviyo Status] Email Plan Downgrades

Hello Community,Klaviyo is currently experiencing an issue around unintended email plan downgrades. Our engineering team is aware and is working on restoring plan access to all impacted customers. We apologize for the inconvenience and will continue to provide updates through our Public Status Page. Don’t forget to subscribe to receive automated updates on the incident by clicking on the button near the top of the page. As always, thanks for being a part of the Klaviyo Community and for your patience as we work towards a resolution!David

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New Topic Guidelines

If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.

Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.

Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.

Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.

Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.

Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.

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