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238 Topics

angelicacamflo
Contributor II
angelicacamfloContributor II
asked in Campaigns and Flows

Why should I add "view in browser" to my email campaign?

I noticed that some email campaigns have the “View in Browser” option. Why add it or not? Do some phones not open the email campaign correctly? What is the benefit of adding the View in Browser” and how do I do it?  

1
bluesnapper
Partner
3 months ago
C
Contributor I
cityhondaContributor I
asked in Email Templates and Coupons

Shipping method custom event order confirmation

Is there a way to add shipping method event  e.g. pick or delivery into the order confirmation?  Our email currently looks like this - but would be nice to add Shipping method: Delivery or Pickup   

1
bluesnapper
Partner
5 months ago
S
Contributor I
Steph8Contributor I
asked in Sign-up Forms

Are sign up forms with A/B tests removing duplicate views?

Are sign up forms with A/B tests removing duplicate views? Or will the same person who visits the page multiple times be counted as multiple views? Also, if the same person refreshes the page with the A/B test, could they be served the other variant? Is it tied to cookies/cache?

1
bluesnapper
Partner
7 months ago
A
Contributor I
AngusContributor I
asked in Integrations and Reviews

How to implement "Join the Waitlist" on the product page with Klaviyo

Hi, We want to have product in our store with the button “Join the Waitlist”. How can we implement it with Klaviyo? 

1
bluesnapper
Partner
25 days ago
L
Contributor I
LGLCContributor I
asked in Campaigns and Flows

Abandoned Chekout with spotify not working

Hi, I’ve got this setup using the Abandoned Checkout metric for my abandoned cart flow and can’t understand why it’s not registering when I test using my email. Would love some insight! Thanks! 

1
bluesnapper
Partner
25 days ago
M
Contributor I
Maya MagalContributor I
asked in Campaigns and Flows

Setting up a flow to deliver unique codes, triggered by spend threshold in Shopify

Hello everyone!I’m hoping you can help...I’d like my customers that spend £200 and over (between a set time period) to receive an email with a unique discount code in offering £50 off their next purchase. How do I go about setting this up in Klaviyo?Thanks in advance! Gemma  

1
bluesnapper
Partner
6 months ago
G
Contributor I
GredelinContributor I
asked in Sign-up Forms

Klaviyo having problems identifying profiles

Hi there!So in this case I’ve set up a coupon form that only should face active profiles.No matter what, I cannot make the form show except when changing targeting to all visitors. Seems like Klaviyo is unable to identify profiles. Anyone else had the same experience?

1
bluesnapper
Partner
6 months ago
S
Active Contributor III
Steve0603Active Contributor III
asked in Lists, Segments, and Profiles

Contacting people Profils who didn't opt-in for the newsletter, but are still Profils

Hello.Can we send emails to Profils that are not suscribers and ask them if they wanna opt-in or not ?I’ve a list of 4900 and only a few people opt-in in the newseltter… how come ?Can I send a reengagement email only to those people who didn’t suscribe ?Thanks.Steve.

1
bluesnapper
Partner
7 months ago
M
Contributor I
MTPContributor I
asked in Campaigns and Flows

Seperate customers emails based on product

Hey everyone, we have a special Discovery Set and when people order it they receive a €15 discount code. The problem now is that we don't know how to set up this automatic email that only gets sent to people who order the discovery set.How can I do this?

1
bluesnapper
Partner
9 months ago
B
Contributor II
Buckets and SpadesContributor II
asked in Campaigns and Flows

Can i add an emoji to Senders Name ?

Hi, I would like to add like a heart or rainbow to my Senders name ? is that possible ? so its coming from “Buckets and Spades 💙” Zlata

1
bluesnapper
Partner
3 months ago
T
Contributor I
tuyenndContributor I
asked in Campaigns and Flows

Woo's membership in klaviyo

Before I used Shopify, in Klaviyo setting flow for Shopify, the condition is Shopify tags,Now I have switched Shopify to Woocomerce, I have Shopify tag settings so I can't access the flow, is there any way to still check it?

1
bluesnapper
Partner
9 months ago
C
Contributor I
Clemence B Maison MassillonContributor I
asked in Campaigns and Flows

Post Purchase Flow

Hello, I am creating a Post Purchase flow. In the first email, I need to add a recap of the order with the details of the orders and I don't have the possibility to do it. I can add products that customers saw or added to cart but not the option for them placed order. Can you help me with that ?

1
bluesnapper
Partner
3 months ago
W
Contributor I
wellykicksnzContributor I
asked in Sign-up Forms

Popup is collecting emails but not subscribing in shopify?

Hey guys, have been using Klaviyo for about a month now and on my Klaviyo dashboard it says over 3000 people have entered their email, but in Shopify when I send emails, it only sends to 1300 people. When I check my customer list I have all of the people from Klaviyo signups but set to ‘Not Subscribed’. Just wondering what I need to do to a) make the new signups automatically email subscribers, and b) subscribe all of the people who have already entered their emails. Hopefully this makes sense, and hope someone can help! Cheers

1
bluesnapper
Partner
9 months ago
V
Contributor I
valuesbasedlifeContributor I
asked in Campaigns and Flows

Sent campaign, zero delivery rate

Hi all, I’m completely stumped so I hope that you can help. On Friday I sent a campaign to a list and it says “sent” but nobody received it. Not like emails were skipped, like none. Zero.This morning I cloned the email and sent it, exactly as I did, and it was delivered. Yikes!What could have happened? Is this my fault? Or Klaviyo? How do I make sure this never happens again?Photo attached of the first email that had zero sends and the second that sent correctly. I didn’t do anything differently on my end that I’m aware of. Thanks for your input, Gillian  

1
bluesnapper
Partner
1 month ago
E
Contributor I
EthanGContributor I
asked in Campaigns and Flows

Personal Unique Discount Codes for Abandoned Shopify Checkouts

Hello,  I want to create a flow automation with following conditions. I could not find any solution for this. I’m not sure it’s possible with Klaviyo. When customer left their checkout:If checkout value is more than $500 > create a unique personal 10% coupon code for this customer’s specific cart then send an automation email with 10% discount code.Discount code should be dynamic and only valid for this customers and their cart.

1
bluesnapper
Partner
7 months ago
W
Contributor I
WaltersWishContributor I
asked in Accounts and Settings

Templates

Do you get more templates when you have a paid plan vs the free plan?

1
bluesnapper
Partner
14 days ago
J
Contributor I
jules.moradiContributor I
asked in Lists, Segments, and Profiles

Why is this profile suppressed?

Hi all, I have a suppressed profile on my list and I can’t see why it’s suppressed. The person didn’t unsubscribe. It’s listed as ‘user suppressed’. I’ve only ever used Klaviyo so it can’t be from a third party email provider as suggested in Klaviyo’s (unhelpful) help article. This is the person’s activity list: Active on site Actions Nov 26, 2023, 6:22 PM GMT+10 See more Subscribed to "Subscribers" That’s all. Can anyone explain why this email would be supressed and what I can do? The option to unsuppress has a warning about harming my deliverability - should I ignore that warning and unsuppress it?Thanks, Jules

1
bluesnapper
Partner
5 months ago
T
Contributor I
The PoloContributor I
asked in Campaigns and Flows

Why were almost all e-mails "skipped"?

I sent a newsletter (not a flow) to around 10,000 e-mail-addresses. Only 30 e-mails arrived, the rest were declared “skipped”. Why can this be the case?

1
bluesnapper
Partner
14 days ago
D
Contributor IV
Darren CContributor IV
asked in Campaigns and Flows

How long does it usually take for profiles to get queued into the flow?

Hi everyone, I would like to check how long does the profiles will take for it to be queued into a flow? I just completed some settings for a welcome series flow but the profiles are not being queued inside.Thanks!

1
bluesnapper
Partner
10 months ago
L
Contributor I
lunardigitalContributor I
asked in Lists, Segments, and Profiles

segment setup

I want to create a Klaviyo List for my website with Customer placed an order in 90 days and then Remove customers automatically from the list if they have not ordered in the past 90 days.can you guys help me with this part

1
bluesnapper
Partner
4 months ago
M
Contributor I
MValenciaContributor I
asked in Sign-up Forms

How to assign a new list where pop-up leads go to?

Hi Klaviyo community, I have 2 landing pages, and both have different forms:Embed form for my first set of clients (employers) Pop-up form for my second set of clients (freelancers)The form automatically goes to the same list which makes it hard for me to segment and separate my 2 different sets of clients. How do I change the list where the leads go to? Thank you in advance! ❤️  

1
bluesnapper
Partner
10 months ago
C
Contributor I
cycs332Contributor I
asked in Campaigns and Flows

"Reply to this email to buy" flow possibility?

Hi all! Is there a way to set up a Klaviyo flow such that when the customer replies to your Klaviyo email, they will automatically get something? For example, if I send an email saying Reply to this email with “DISCOUNT” to get a special discount code, and then my customer replies with “DISCOUNT”, I want them to automatically receive another email with the special discount code. I know Klaviyo doesn’t track replies to emails, but is there any way around this? Is there maybe a way to include a pixel or something in Klaviyo emails to track whether there was a reply or not? Something I could do with Klaviyo API? Any creative responses would be greatly appreciated!! :) 

1
bluesnapper
Partner
10 days ago
M
Contributor I
MegContributor I
asked in Campaigns and Flows

Post-purchase flow specific to collections

Hi err’body!I’m needing some help. I’m trying to create a post-purchase flow that is specific to collection (i.e. a customer has made a purchase on our site and has selected “collection” instead of delivery). My site is built on WooCommerce. Crossing fingers that someone has the answer for me! 🤞🏼

1
bluesnapper
Partner
3 months ago
J
Contributor III
JustynaContributor III
asked in Sign-up Forms

Flyout / pop up bullet points not visible

Hi there, recently I created some Flyout/popups with a sign up form and noticed that the bullet points I added and see in Klaviyo aren’T visible when Live. Could you please advise how to fix it? Thanks 

1
bluesnapper
Partner
29 days ago
V
Contributor I
veejaybeeContributor I
asked in Campaigns and Flows

Why does an email get cancelled in a flow?

Hello Klaviyo community! I just found out that emails can sometimes get skipped because it is cancelled. I'm wondering what triggers this and what actions I can take to prevent it from happening again. Would you mind sharing some insights on this topic? Thank you kindly!

1
bluesnapper
Partner
8 months ago

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