Additional Characters Added to Anchor Link After Sending

Question

Hello,

I’m trying to send an email that encourages people to register for early access to our sale via a sign-up form. I’ve created the email, as well as the sign-up form and list, and that all seems to working fine.

As per the instructions I found on the Klaviyo Help Centre (below), I’ve added a Targeting By URL anchor link (which I’ve called #BDEarlyAccess) in the sign-up form.

Here’s a screenshot of my anchor link:

When I enter the full URL (with anchor link) into my browser, the sign-up form appears, so I know that’s working. I’ve added that same link to the relevant CTA buttons in my email.

When receiving the email as a recipient, however, upon clicking the CTA, additional characters are being added into the URL (although still finishing with the anchor link), and the sign-up form isn’t appearing. See below:

Please can anyone advise?

Thanks in advance!

pranay · Accepted Answer

When you say additional characters are being added to the URL, it might be due to Klaviyo's tracking parameters. Klaviyo adds tracking parameters to URLs by default to track clicks. This can sometimes interfere with how the URL is processed.

Here are a few steps you can try to resolve this issue:

Disable URL Tracking: In Klaviyo, go to your email settings and disable URL tracking. This will prevent Klaviyo from adding any tracking parameters to your URL.
Use a Custom Domain for Tracking: If you have a custom domain set up for tracking, make sure your URLs are using that domain. This can sometimes help avoid conflicts with default tracking parameters.
Test with Different Browsers: Sometimes, different browsers handle URLs differently. Try testing the link in various browsers to see if the issue persists.

Please take a look at these articles and posts:

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