Skip to main content

Sign-up Forms

Get advice on building and designing signup forms that convert.

  • 1,234 Topics
  • 3,402 Replies
Dov
Dov
solved this question

Webflow/Klaviyo signup form integration

Hi @Aviva Mael,Thank you for sharing your question with the Klaviyo Community.The simplest solution is to embed a Klaviyo sign-up form on th...
  • 0
  • 5
shoshana.antunes
Rank
shoshana.antunes
started this topic

How to change the list that your Klaviyo form is pointed to

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect f...
  • 6
  • 7
ashley_mcdermott
Rank
ashley_mcdermott
started this topic

How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, selec...
  • 3
  • 25
1234 Topics
C
Contributor I
Cruelty-Free BabeContributor I
asked in Sign-up Forms
Subscribe popup submissions not displaying properly

Hello,I have created a subscribe popup which only shows one submission. However, my profile list is growing and many of the new profiles show the subscribe popup as source. Why is the popup list not showing these profiles in sign up forms?Thanks in advance!

282
C
Contributor I
3 months ago
E
Contributor I
Ellie_moorContributor I
asked in Sign-up Forms
Sign up form - targeting best practises

Hi there,  Our sign up form is currently set to ‘Don’t show to existing Klaviyo profiles’. To me this doesn’t make sense, as we have 80,000 profiles but only 15,000 newsletter subscribers. I still want to target the 65,000 profiles in Klaviyo that aren’t signed up to the newsletter.  If I chose ‘Show to existing profiles in a list or segment’ and then chose ‘exclude these lists and segments’ and excluded my newsletter list, would this be an effective way of doing this? I’m asking as I haven’t really come across this as being recommended so I’m not sure if there’s a drawback to this method.  

371
E
Contributor I
3 months ago
A
Contributor I
AkinbolaContributor I
asked in Sign-up Forms
popup that triggers when a shopper is exiting the page won’t work

Hi Community, I set up a sign up form popup that triggers when a shopper is exiting the page, but doesn’t work with the trigger what do I do?

341
A
Contributor I
4 months ago
S
Contributor I
SushmaContributor I
asked in Sign-up Forms
Display "Already Subscribed" Message for Signup Forms

I am populating a popup form on my website load for subscribe the newsletter and emails.I want if a user fill the information and click on signup page then klaviyo should match if the user is already subscribed. if yes then show a msg that you are already subscribed. Pls revert on sushma.sharma@ens.enterprises

12749
S
Contributor I
4 months ago
A
Contributor I
alexnrhodesContributor I
asked in Sign-up Forms
Embed form not displaying correctly on mobile

This is the form in the editor under mobile:  This is the form in shopify:  

573
A
Contributor I
4 months ago
M
Contributor I
maritimefitContributor I
asked in Sign-up Forms
sign up form not showing

 Hello,I made my first sign up form on klaviyo but for some reason it’s not showing on my website and I have no idea why. After completion, it seems like all my settings are fine. The form isn’t coming up on either desktop or mobile. Can anyone help me solve this issue, please? I attached 5 screenshots that shows my settings.  

541
M
Contributor I
4 months ago
M
Contributor IV
MMXPerformanceContributor IV
asked in Sign-up Forms
Notify when form is filled WITH information.

Hi all,I’m trying to notify a certain amount of people via email once a form has been completed - that’s the easy bit.My question is, how can I show those same people the responses of that form that was filled out? I.e. there are a few tick box questions and written fields on the form which the people in question will need to see when they open the notification email.Regards, Charlie.

839
M
Contributor IV
4 months ago
A
Problem Solver I
armedandgorgeousProblem Solver I
asked in Sign-up Forms
Form Submit rates don't line up with list numbers?

Hi I have a form what currently says there have been 200 odd submitted forms. However I only have 80 people in the list. The form has 2 steps, with a 10ish% conversion of step 1 and 80ish% on step 2. why do I only have 80 odd subscribers if 244 have engaged in step 1? Note I dont have any indication of unsubscribes  My only conclusion is either people are already in another list and so dont get added to this new list? Even if the form submission rate counts 1 for first step and anothe 1 for second step (so my total subscribers would be half of the amount of submits) it still doesnt make much sense because it says I have had 244 people engaged in step 1 alone (step one is asking for their email), Whats going on?  Thanks Otis   

262
A
Problem Solver I
4 months ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Sign-up Forms
Can I add a hidden property to submit what URL a user is on upon form submission?

I have a pop up from which I would like to pass page url information as a silent property so that the welcome email can mention that brand ( or even better shopify product vendor information ). Is this possible? Thanks in advance Sean

226115
S
Problem Solver III
4 months ago
M
Contributor IV
MMXPerformanceContributor IV
asked in Sign-up Forms
Shopify customers help

Hi everyone,I need some help with my Shopify store which is linked to Klaviyo.I have multiple Klaviyo sign-up forms on my Shopify store which all link to different lists in Klaviyo. That side of it works great, however, no matter what form is filled out, all customers get added to Shopify as a customer. How do I prevent that from happening to specific sign-up forms or lists?Thanks! Charlie.

202
M
Contributor IV
4 months ago
C
Contributor I
czesctomusContributor I
asked in Sign-up Forms
Email confirmation in two languages

Hello, I would like to set up email confirmation in two languages. I would like to divide it somehow, so that Polish customers receive this email in Polish and the rest in English. Is this even possible? I have to created sign up forms in Polish and English. Polish will be displayed on .com/* and English on .com/en*  Best Tomek 

301
C
Contributor I
4 months ago
C
Contributor I
czesctomusContributor I
asked in Sign-up Forms
How to set up confirmation mail in two languages?

Hello, I would like to set up email confirmation in two languages. I would like to divide it somehow, so that Polish customers receive this email in Polish and the rest in English. Is this even possible? I have to created sign up forms in Polish and English. Polish will be displayed on .com/* and English on .com/en*  Best Tomek 

251
C
Contributor I
4 months ago
A
Problem Solver I
armedandgorgeousProblem Solver I
asked in Sign-up Forms
Multiple Popups show in a row

Hi I have 2 issues, firstly, clicking on the cookies banner closes the klayvio pop up - how do i stop this?  Secondly, I’m using multiple popups targeting different category pages. I can do this easily using the url exclusions so a popup will fire when url contains, eg /waterproof and the other one wont. The issue arises when they close the waterproof popup, but then head to a product page (which is from the waterproof category) that does not contain /waterproof. Then the original pop up appears. Was just wondering if there is a clever way to get around this to avoid seeing both pop ups.The positive note is all the popups in use are “excellent” rated, so in terms of email capture it doesn’t matter that much, but just dont want to bombard a customer with 2 different popups in a row.  I have it set where if they are in klayvio they wont see the pop up, so in theroy if they sign up on the first pop up they wont see the second one anyway. Essentially I need something that works as “if seen

562
A
Problem Solver I
4 months ago
W
Problem Solver II
wernstromProblem Solver II
asked in Sign-up Forms
Coupon blocks in popups - no option to stretch or center align?

I’ve noticed this a lot recently, and it looks terrible. Adjusting the padding seems a bit of a hit or miss workaround. Is there a reason why there is no center-align or stretch option? 

111
W
Problem Solver II
4 months ago
R
Contributor I
roy_kabudaaContributor I
asked in Sign-up Forms
Add a subscribe newsletter checkbox to registrar form woocommerce

This is my WooCommerce account page, I have the Klaviyo plugin installed, but a checkbox does not appear like in Mailchimp, to subscribe to Newslatter, how can I add this?  

432
R
Contributor I
4 months ago
Lucia937
Active Contributor III
Lucia937Active Contributor III
asked in Sign-up Forms
Profile property shows "never subscribed" even after customer signs up to email marketing

What am I missing?Why does the profile property for my subscribers show “email” “never subscribed” when they DID subscribe to my email list? (you can see they submitted the sign up form) These are the settings on my sign-up form:  I wasn’t sure what property to choose from these two “Accepts Marketing” and “consent” so I chose both.Another question I have is: which one of these properties do I need to choose for this to change to “subscribed” ?!  AND I am also wondering why, in their custom properties it shows “accept marketing” “false” when I set the hidden fields of the button in the sign up form to “accepts marketing” “TRUE”…...  I have a multiple-step sign - up form. In the 2nd and 3rd step they can provide their birthday and name.Do I need to set the submit buttons of the 2nd & 3rd steps also with the hidden fields properties “accepts marketing” “true” and “consent” “email”? If the buttons in the second and third step don't have those hidden fields properties, would that overr

1194
Lucia937
Active Contributor III
4 months ago
C
Contributor I
czesctomusContributor I
asked in Sign-up Forms
Sign Up Form- checkbox

Hi,After many unsuccessful attempts, I decided to ask you for advice.I would like to add a ticking box in the sign-up form to check that the customer has read the regulations and privacy policy. Unfortunately I cannot add this. Below you can see what I managed to do and the settings:  

941
C
Contributor I
4 months ago
J
Contributor I
JustNordicContributor I
asked in Sign-up Forms
How do I change the segment in Shopify for customers who fill out a Klaviyo pop-up?

Hi,I have synced my Klaviyo with Shopify and use a pop-up on my website to collect email addresses in exchange for offers and a welcome discount. When a customer fills in their details, the information is automatically added to Klaviyo's audiences and to a specific segment in Shopify. I now want to change which segment these customers are added to in Shopify.Can someone guide me on how to make this change?Thanks in advance!

271
J
Contributor I
4 months ago
2
Contributor I
24932_1358Contributor I
asked in Sign-up Forms
DO I NEED TO PAY FOR KLAYVIO IF I ONLY USE IT FOR EMBEDDED FORMS AND POPUPS?

I am wondering if I need to pay for klayvio if I am only using it for their embedded form and pop ups, but everything else through postscripts. I have integrated my klayvio form through postscripts, but am wondering if numbers will still be collected and transferred to postscripts, while I send out messages through there, NOT klayvio. if anyone has any answers or can lead me in the right direction, I appreciate it!

494
2
Contributor I
4 months ago
M
Contributor I
martinnorthContributor I
asked in Sign-up Forms
non-submitting step on popup form

Helloi would like to create a non-submitting step in my popup signup form.Step-1 will be “do you want a discount ?”   “yes / no”Step-2, assuming Yes is selected, I present a form to submit an email address.I can do this, but I get an error in the configuration section complaining that there are no submission fields. Which, on step 1, there are not. There are of course in later steps.is this error just cosmetic, and will this work? Is there any other way around this which will not error? the fundamental problem is that a button can be “submit” or “close form”. There is no “don’t-submit-but-go-to-next-step”  

502
M
Contributor I
4 months ago
S
Contributor I
ShanaeContributor I
asked in Sign-up Forms
Placeholder text disappeared from form

I have created a multi-step name and email form in Klaviyo. I had two fields, one for first name and one for email. I have gone into the form today and the placeholder text has disappeared and I have no idea how or why this has happened. Is anyone able to assist?This is what my form looks like and below shows what the placeholder text should be.  

2652
S
Contributor I
4 months ago
M
Contributor I
momoContributor I
asked in Sign-up Forms
How do I get such a popup

It's like a loading raffle like this.Please help me. 

3033
M
Contributor I
4 months ago
G
Contributor I
GoDollyContributor I
asked in Sign-up Forms
Sign Up Pop Up Form for Subscribers

I have tried putting this together but it does not seem to make sense.  Why is it asking me for a ‘subscriber list’ when there is no subscriber??  What am I missing? The customer registers to receive email updates.  I am confused what to do here and I cannot find any tutorials.. Can I hear from some of the smarty pants who understand what am I asking please 🙂 My store is with Shopify. Sarah

382
G
Contributor I
4 months ago
Lucia937
Active Contributor III
Lucia937Active Contributor III
asked in Sign-up Forms
Ask for Name, Birthday within email flow - redirect to sign-up form

Hi all, I would like to ask my customers for their name and their birthday within the welcome email flow.I read through a few posts on here    But for all these cases the suggested solution was to use buttons which update their profile properties or to redirect to the manage preferences page.Using buttons works well when having people choose between a couple of options but it doesn’t work for names or birthdays. (or is there an easy way to make that work? for example to integrate a drop down menu where they can choose the date of their birthday?)To redirect them to the manage preferences page would be a great option if I could have multiple manage preferences pages one for each language, but from my understanding you can only have one for each list, correct? (And I would like to keep all my subscribers in one main list) So the third solution seems to be to send people to a “sign-up form” when they click a link/button in my email. With this solution I could have a sign-up form that also

452
Lucia937
Active Contributor III
4 months ago
C
Contributor I
Chris-JContributor I
asked in Sign-up Forms
How can I send a flow to people who already on a list?

I run giveaways on my site from time to time in an effort to grow my mailing list. I’ll put a form on a Shopify page and ask people to sign up for the giveaway and let them know they will also start receiving marketing emails.I often offer a discount code as an incentive to sign up.For new users, it’s no problem. They sign up, and they get added to my newsletter list, and then they get the Welcome Flow with a discount code. I even have a split logic in my Welcome Flow so that if they sign up on certain forms, I set a custom attribute in their profile which dictates which part of the split the go down. Works perfectly.HOWEVER… I also want to let existing users sign up for the giveaways. The problem is that, by design, if they are already on my newsletter list, they will not receive a new Welcome Flow, and they will not get a discount code. I could put the code in the form success message, but I really want people to give legit email addresses, so I’d prefer to deliver the code in flow.I

421
C
Contributor I
4 months ago
Terms & Conditions

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy |
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.