Accounts and Settings

Get help with managing your account and settings.

  • 536 Topics
  • 1,409 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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536 Topics

K
Contributor II
kunalg013Contributor II
asked in Accounts and Settings

added admin user in settings but the link says its been expired

Hi,I tried to add an account as an admin and when the link got was clicked it said the link has been expired ask for another link. Then I send another and it still said the same. I am aware the link gets expired after a set number of hours but this all happened in the course of a few minutes and it still said the link has been expiredA little backstory: The account I added is already an admin in some other account but then a new account was created under the same email id and different account name after referring to klaviyos multi user article. It’s still running through the same problem tho

1
chloe.strange
Community Manager
11 months ago
D
Contributor I
Danielle BuckettContributor I
asked in Accounts and Settings

Switching from woocommerce to Shopify

Hi, we are switching over from Woocommerce to Shopfiy and I can’t see how to disable our current integration to then set up the new integration. On the new Klaviyo dashboard, the integrations tab is not there. I don’t want to set up a new Klaviyo account for the new shopify store as I want to see the legacy data and use all our current campaigns and flows. When we switch over, we want all current campaigns, subscribers and flows to be available and working. Please can anyone advise what updates to these are needed to make this happen? I have read that some flows need triggers updating - please advise?I can’t get started until we find out how to disable the initial integration!Thanks, 

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stephen.trumble
Community Manager
11 months ago
A
Active Contributor III
Andrew.WaltersActive Contributor III
asked in Accounts and Settings

How can I create a custom manage preference page?

Hello. I’m looking for advice. I have a digital communications preference center in mind that goes beyond Klaviyo’s default list opt-out experience. I want a page that allows the User to opt in and out of email, sms, and push for various topics.This is essentially both a subscribe, unsubscribe, and preference center in one page.I also want want to give the User a chance to decrease the email volume, as they should be allows to set a preference for “once a month” “twice a month” or “gimme all the email”Here’s a screenshot of what I designed.Please provide some advice or instruction for how to implements this type of preference center.Thank you!    

1
retention
Partner - Platinum
11 months ago
S
Contributor I
surumanContributor I
asked in Accounts and Settings

I accidentally sent 10K subscriber emails but i'm on the first plan (1500)...how did that work?

i’m baffled what happened, I basically had an opt-in email list after collaborating with a huge national company for a competition and we got a really good participation rate, which meant I had 10K emails consenting to subscribe to our newsletter. Great, I didn’t think, and added them all to my email list via import, forgetting that each subscriber is actually sent a flow that welcome’s a new subscriber and gives them a discount.Of course this means over 10K people got sent a welcome email from our flow, not a campaign. So how did this work? I did get 2-3 notfiications that a few ££ had been taken out of my bank account, not large amounts, literally 2-3£. I’m now wondering whether klaviyo is about to destroy my business account with a huge bill of 300-400 dollars because they sent out 10,000 emails to 10,000 profiles? Profiles Monthly Usage 12,000 of 1,500 active profiles806% usedEmails Monthly Usage12,759 of 15,000 emails sent What happened, how do I fix this for next time?  

1
Mailbox Manny
Partner - Silver
1 year ago
K
Contributor II
kunalContributor II
asked in Accounts and Settings

How do i remove the via my domain name from my mails?

Hi, I recently set up a dedicated sending domain. It no longer shows via Klaviyo mail but it shows via my domain name on my mails. Whenever I check the mails of other brands it doesn't show up. Only their sender mail address shows up but no via Domain name.

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Dov
10 months ago
S
Contributor I
shaizContributor I
asked in Accounts and Settings

New to Klaviyo: Setting up a Welcome Flow

Hi Folks, I’m new to Klaviyo from Pakistan, i want to integrate Klaviyo welcome email to my subscribers and send new emails weekly, how to embed a klaviyo integration with Wordpress! its a basic question i guess but i like the Klaviyo interface and will continue working on klaviyo. kind regards 

1
retention
Partner - Platinum
1 year ago
V
Contributor I
vbaustraliaContributor I
asked in Accounts and Settings

How to have a free shipping bar on top of website

Hi guys, I was wondering how I could add a free shipping bar on the top of my website at all times. I would like it to say ‘Free shipping for all orders over $50’ and as a person adds items to their cart, the number appears. For example, if they add a $25 item to cart, the banner will say ‘You need $25 more for free shipping’. Much like Privy’s free shipping bar feature that they have. I use BigCommerce. Is this possible? Thank you in advance.

1
Mailbox Manny
Partner - Silver
1 year ago
A
Contributor II
AlipearlContributor II
asked in Accounts and Settings

Our Klaviyo Account Disable, No one help us, Urgent

We have replied the email from Klaviyo, But our account still Disabled, please help us ASAP!!!

1
David To
Community Manager
10 months ago
V
Contributor I
VinnieTContributor I
asked in Accounts and Settings

Matomo Analytics & UTM Parameters

My site uses Matomo Analytics instead of Google - Matomo uses “MTM” instead of the normal “UTM” prefix in URLs. I’m trying to add custom parameters in Klaviyo Account Settings, where I’d like to set the value for mtm_campaign to the Klaviyo Campaign Name, however it is not an option. All that is available is External ID, Klaviyo Profile ID, and Link or Alt Text.Is there any workaround here?

1
David To
Community Manager
1 year ago
A
Contributor II
AlipearlContributor II
asked in Accounts and Settings

Account Disable

The Klaviyo account is disabled before we do anything, which makes us inexplicable.Why account is disabled after we paid???We have sent many emails to customer support, Nothing helps from the current situation. We also called the number on your website and chat online for help， ALSO they did not help either.We don’t want to pay to a company that can’t even be bothered to help it’s customers.If our Klaviyo account cannot become active within one business day, can you help return the money to us?Looking forward to your reply.

1
David To
Community Manager
10 months ago
C
Contributor I
curiouscreatureContributor I
asked in Accounts and Settings

Viewed Product Tracking Not Working Shopify Atlantic Theme

Hey there, I have tried using the set up wizard to set up my viewed product tracking which I get the green text saying that it is enabled on my shopify store. However, when I check the viewed products analytics it is still flat lined even though there are definitely people on my website and buying products. I have tried redoing this but to no avail.  Can anyone kindly assist? Thanks

1
David To
Community Manager
1 year ago
M
Contributor I
Milla370Contributor I
asked in Accounts and Settings

Partner registration remove access

A previous client has asked for us to remove ourselves from their management/as a partner registration on their accounts. They have already removed our access, so is there a way for us to remove ourselves from their partner registration now that we don’t have access anymore? Or is this something they will need to do?  

1
Taylor Tarpley
Community Manager
10 months ago
V
Contributor I
VoibonContributor I
asked in Accounts and Settings

why did my dedicated sending domain fail？

Hi ,I have set my dedicated sending domain on Klaviyo, and it worked for a while but right now it doesn’t work anymore.  Could you help me with this? in the past:right now: 

1
stephen.trumble
Community Manager
11 months ago
A
Contributor II
AlipearlContributor II
asked in Accounts and Settings

Address

Hi, If I want to change the address of our Klaviyo account, will the address change affect the normal use of our account?

1
stephen.trumble
Community Manager
10 months ago
R
Contributor I
Rick x KulinContributor I
asked in Accounts and Settings

How can I resolve account suspension as Klaviyo was "unable to process last payment"?

Hi, I have a client whose Klaviyo account was suspended today (Remembrance Day) because Klaviyo was “unable to process last payment.”The credit card and billing information on file is up to date but we’re still suspended. Have tried multiple credit cards but still suspended.Please help!We’re losing money because of this...

1
Taylor Tarpley
Community Manager
10 months ago
P
Contributor I
pman13Contributor I
asked in Accounts and Settings

Why can't I change my organizational prefix?

Hello, I can’t change my organizational prefix for some reason. It doesn't let me click in the text box. What should I do? 

1
David To
Community Manager
11 months ago
L
Contributor I
LOKAIZContributor I
asked in Accounts and Settings

Can l use 2 email addresses for 2 intergrations? PLEASE HELP!!

Hi, l am posting here as a final plea that somebody here in the community may be able to help me! l have 2 stores on the platform Shopify to which l have linked the Klaviyo app to both, l want to set up pop ups and flows etc for both but the problem is Klaviyo are only letting me use one email address for both intergrations now ordinarily this would not be a problem how ever one of the stores is a pet supply store and the other is an 18+ store so l obviously can not have an adult store email going to a pet supply store and vice versa but everytime l try to add a new email for each store the platform uses that same email for both intergrations! Is there any way l can use each companies dedicated email address in Klaviyo? l have tried contacting support by email but l am getting nowhere.Thank you in advance!

1
Dov
10 months ago
P
Contributor I
PhoebeContributor I
asked in Accounts and Settings

What will change if I downgrade my email plan from paid to free?

Hi, just wanna know if i downgrade my subscription plan to free one, could i still download, and use the data, information I had in my Klaviyo account? And is there anything I need to notice if i want to upgrade it in the future? Looking forward to hearing from you, thank you!

1
Taylor Tarpley
Community Manager
1 year ago
J
Contributor I
jensonlineContributor I
asked in Accounts and Settings

Is live chat closed today? (14th Nov)

I can’t seem to access Live chat today, and our account has been suspended for no reason, and predictably we have a launch today. Is it shut today? Thank you.

1
chloe.strange
Community Manager
10 months ago
K
Contributor I
KarenSContributor I
posted in Accounts and Settings

Is the Chat Support line down today?

I’ve been attempting to do a chat since 9am EST and continue to get the ‘Our Chat Team is currently offline’ message at 2pm EST.  Is anyone else having this issue? I did submit an email… no response.It is for a paid account.

1
alex.hong
11 months ago
Anas Ali Khan
Partner
Anas Ali KhanPartner
asked in Accounts and Settings

Partner Program Badge - 9 Number

Hi there, Recently I become a Klaviyo Partner Program Member as a Freelancer. So right now the badge is not showing in my profile, as you can see?  I know the 9 numbers should be putted in the profile settings, but my main question is Where to find those 9 numbers ?  You will say “ Go to Portal Dashboard, right hand size there is a Quick Links Tab, scroll down , you will see a Forum Key” , Is that you will say BUT BUT That are not 9 numbers, its showing like this k-002134397 ( It’s Showing 10 numbers ) , What should I do now ?

1
Taylor Tarpley
Community Manager
1 year ago
M
Contributor I
Maxance LavContributor I
asked in Accounts and Settings

Is it possible to add an email avatar with the 1&1(ionos) invox provider?

Hey, I wanted to change my avatar for my clients, I saw a post on this forum that said I had to create a gravatar account with the same email. But it doesn't work :/ So what can I do to customize my Avatar (the profile picture shown on my mail).(I use 1&1 for my work email).I already contacted the support klaviyo and told me it might be a problem with 1&1 (ionos) but what do you think about it ? Thank you :)

1
Taylor Tarpley
Community Manager
1 year ago
I
Contributor I
inbal leviContributor I
asked in Accounts and Settings

Intagraion klavio to facebook leads

How can i integraion klavio to facebook leads?

1
stephen.trumble
Community Manager
1 year ago
A
Active Contributor III
Andrew.WaltersActive Contributor III
posted in Accounts and Settings

Example of Using a Web Feed

I’m interested in how Klaviyo users are using Web Feeds. Please share an example if you have one! Thanks!

1
B
10 months ago
M
Contributor I
martina.profumoContributor I
asked in Accounts and Settings

Unclear charge on credit card

My dad was charged (from Klaviyo inc. software) about 120usd on his credit card in the name of Klaviyo but we can't figure out where it comes from. My dad is a retiree, he has no business for which he needs Klaviyo. He doesn't even have a klaviyo accountIs it possible to go back to the details? could it be a hacker or fraud problem?This is the second time this has happened to him. We fail to understand. Thank you!!

1
stephen.trumble
Community Manager
1 year ago

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