Accounts and Settings
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Dear community, when a user is signing up for our newsletter, he automatically gets an email with the subject “Confirm your Subscription” and a link within the mail to confirm. I need to edit the content of the mail into German and add some features. Does anybody know how to do this?Thanks and best wishes,Marcel
I signed up for K the same day I signed up for Shopify not knowing about the limit of support for free accounts. It took me longer than 60 days to set up my shop, so I am now in the wilderness. My default sender email address is set as email@example.com . However, emails are bouncing because the address is coming through as firstname.lastname@example.org which does not exist. What am I to do if the very basics don’t work. I am really fed up with the total lack of access to support. What is the point of the Rolls Royce of system if the ignition key doesn’t work?
I am absolutely shocked by how terrible Klayvio’s customer service is. I cancelled our company’s service nearly a year ago and Klayvio continues to charge our card $80 dollars a month. But because we no longer have a payment plan we have no access to an email for support to remedy the issue. I have tried without fail to find a way to reach out and fix. I will be notifying our bank for $800 in chargebacks and telling my entire network not to use Klayvio.
Last week Klaviyo sent out an email to some of their customers informing us that our email tiers were about to change. We wanted to let you know about a change to Klaviyo’s pricing. Klaviyo's email tiers will no longer offer unlimited email plans. We are adjusting this to match our higher pricing tiers. Effective April 11, 2022 your current plan will have an email limit of 10x the profile limit.We have been a customer for 4 years on the 40,000 profile plan. We spend $600/mo to send Unlimited Emails. Because we have been allowed no limits on this plan, our current email marketing strategy includes over a dozen highly customized flows which span the course of an entire month to allow a once per month marketing calendar refresh. We send just over 2 Million emails per month with a 25% open rate which converts to just over 30% of our total revenue. Klaviyo is a big part of our business. This should have no impact on you or your business, as you will still be able to send emails to your cus
Hi, I am a new Klaviyo Partner and I’ve added a few managed customers in my account, they are currently in pending but none of my clients have received the email to confirm that I manage their accounts. Is there a way to resend these emails or check if they have been sent?Thank you in advanceTDesign
Hi there,In the account settings, I see that we have more profiles than our current email plan. I don’t know how to interpret this “overage” in practical terms though. For instance, if I try to send a campaign to a segment with 1000 profiles, would those emails be sent without an issue? Or will only a portion of those be sent? Does the limit only apply to campaigns that need to go to more than 2500 profiles? I would appreciate if someone could explain, or point me to any documentation with details.Thanks, -oo
Hello, 3 days ago my account was disabled i dont know why ? Message is ““Your account is under review by our Compliance Team. We’re sorry for the delay - to make sure all senders have a great experience, we perdiodically review active accounts. You should hear from us within one business day” So im waiting i need to understand why, i paid for this app and its not working..
Hello all. I am pretty new to making newsletters with Klaviyo but already clicked something that I shouldn't have. Last night as I signed in, I saw the option to “Update Shopify customer profiles with Klaviyo data”, assuming that when I clicked that, it would unsubscribe anyone that clicked unsub in a newsletter and also do so on my Shopify website. But instead! My husband turned around and asked me if I finally put him on my newsletter because he got a confirmation email. I unsubscribed him a million years ago because he doesn’t need to see what I create, I show him in person! It looks like there are a bunch of people now listed as “subscribed” that I know for a fact are not. How can I fix this with the least amount of embarrassment? I already unclicked that box but everyone is still listed as subscribed. I am not sure who in my Shopify list is, and is NOT, supposed to be there now.
We run an ecommerce marketing agency. We are trying to integrate our clients stores with Klaviyo. We were told Klaviyo was great. We can not get any support for Klaviyo, and the Shopify integration appears not to work. Does Klaviyo offer support to higher paying clients. Has anyone else had a similar experience?
El otro día me instalé la app Klaviyo para poder comenzar a trabajar haciendo retargeting. Cree mis flow de bienvenida y los de carrito abandonado. Cuando tenía todo guardado, la pagina se caducó, cuando fui a meterme de nuevo me pedían otra vez el correo de y realizar otra vez toda la configuración. Cuando accedo nuevamente a la sección de los Flows veo que todo los flows que había creado se habían borrado. Por lo que me puse de nuevo a crear los flow, una vez termino hice una prueba de dejar el carrito abandonado y recibí dos mensajes, el primero era el mensaje que creé y luego desapareció por completo y el que cree nuevo. He buscado por todas partes para eliminar el primer flow que cree pero no está en ningún lado, aún así se sigue generando automáticamente. Sabéis como puedo eliminar esos flows fantasmas que se envían?Gracias
Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need to create a separate Klaviyo account for each store using the same email address and password. This allows you to track each account without having to log out and log back in using a separate email address. Rather, you can toggle between accounts through the switch option on the upper right of their account.The multi-account feature also extends to your team. Any member on the team can be added as a new user to multiple accounts with their primary address. Once added, the team member will have the ability to toggle between each account on the upper right corner, similar to how the account owner would toggle.Learn more about Multi-Account User Privileges here.
Klaviyo's billing structure is based on two criteria: The number of active profiles in your account The number of emails you send during the month To see the total number of active profiles in your account, navigate to the Profiles page as shown below. After confirming the active profile count, head over to Account > Billing > Email Billing to choose a plan that will cover the active profile count and your monthly sends.In Profiles, you can see the total number of active profiles in your account.
Hello, I am in the paid plan but customer support live chat is not working. I sent mails to support countless times but nobody is replying. Very poor customer service. Because of the issue I cannot resolve with the customer service, I cannot automate my flows. I am in the paid plan but cannot use the granted features. Please solve it.
Hi. I have multiple client accounts I administer. And using the Klaviyo admin interface it’s easy to switch between them.BUT… my workflow is within ClickUp, where I manage the campaign calendar for each client.(BTW answering this question doesn’t require knowing anything about ClickUp).For this workflow to stay within the confines of ClickUp, and avoid flipping between applications, I am needing to embed the Klaviyo campaigns page for the client I am currently working with.Embedding the page itself works fine in ClickUp — no problem.EXCEPT… the Klaviyo admin interface “remembers” what client account is currently selected.This means, when I switch to a different client in ClickUp, the last client account I worked with is shown in the embedded campaign page view.This’ll lead to some disaster before too long. And doesn’t help with the flipping between apps thing I’m trying to avoid because I still have to flip over in Klaviyo to the account that I’m wanting to set up campaigns for.What I’
When I log into Klaviyo I'm greeted with the side menu but none of the information on the page loads? Can anyone help me with this issue?.🙏 This is what I get when I open Klaviyo on all pages except: profiles, data feeds, and preferences. ⬇
Dear community, I have an existing list of newsletter subscribers. In Germany, they only are officially subscribers if they confirm their subscription via a email confirmation. 2 questions:Could you please tell me how I can individually send a specific mail (in this case: Email Confirmation) to a list of email addresses? (Screenshot 1) How can I edit the text part at the bottom of the screenshot 2? Thanks so much and best wishes,Marcel
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