Accounts and Settings

Get help with managing your account and settings.

  • 530 Topics
  • 1,394 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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530 Topics

R
Contributor IV
Rishabh20Contributor IV
asked in Accounts and Settings

Change timezone in Klaviyo

Hi all, I’m not seeing my local time in my klaviyo account. How to fix this?

1
retention
Partner - Platinum
1 year ago
royaumedestortues
Contributor I
royaumedestortuesContributor I
asked in Accounts and Settings

Why is my Account Under Review by the Compliance Team?

Hello, 3 days ago my account was disabled i dont know why ? Message is ““Your account is under review by our Compliance Team. We’re sorry for the delay - to make sure all senders have a great experience, we perdiodically review active accounts. You should hear from us within one business day” So im waiting i need to understand why, i paid for this app and its not working..

10
Taylor Tarpley
Community Manager
1 year ago
C
Contributor I
CarlosVContributor I
asked in Accounts and Settings

Why is my account disabled, and why is it taking so long to be approved?

Hello, I have already tried plenty of things and replied several times to you guys, but untill now I haven’t recieved a single answer. Just one, asking me for a ton of information (wich I provided the same day), and 4 days later my account is still disabled. I already started a marketing project thta includes seding some ebooks to leads, but I have to send them 1 by 1 because my account doesn’t work. This is my last resort hoping that FINALLY someone is gonna help me.

3
Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
AYTSContributor I
asked in Accounts and Settings

Account disabled permanently

Hello Team, May I know the reason why our account has been disabled permanently? before that, We’re just trying to send a preview or a final look in our personal email and then we finally got our final look the campaign was tagged as cancelled. With this, may I request to reactivate our account. Please advise. Thank you!

1
alex.hong
1 year ago
thepowerofcopy
Partner
thepowerofcopyPartner
asked in Accounts and Settings

I just made a mistake I integrate it into a wrong shopify store. How can I remove the API key in the theme?

Hello guys,  I accidentally integrate the klaviyo of my client to a wrong store, and the pop up it showing already, I saw the API key in the shop, using inspect.I re-integrate it already but still it showing.But I try to locate it in the theme but I can’t see it. THANK YOU IN ADVANCE

1
Mailbox Manny
Partner - Silver
1 year ago
E
Contributor II
EstherContributor II
asked in Accounts and Settings

Why is Does My Billing Plan Upgrade Seem Incorrect at Checkout?

My current subscription is $60 a month, and I want to upgrade to $80 a month. The order shows $80. Shouldn't I only need to pay $20? Why does it show that the payment is $80?

2
Taylor Tarpley
Community Manager
1 year ago
M
Contributor I
melmContributor I
asked in Accounts and Settings

'Pay now' button for manual billing

We would love a ‘pay now’ button implemented so we could pay our bills when needed. The way our company is set up means we can’t always have the money in our credit card account at the time of billing, so every time we need to pay our bill we need to contact support and ask to pay. We’re in Australia so this is out of our working hours, which adds extra difficulty. Are there any plans to add a ‘pay now’ functionality? Or is there another way we can get our card charged when we need it done, not just the automatic charging attempts?

1
alex.hong
2 years ago
3
Contributor I
3000month2021Contributor I
asked in Accounts and Settings

Comparing Paid vs Free Account Plan for Under 200 Subscribers

We got someone to help us set up the email and we’re told there are some segment or features are only available ( active on site feature is one of them  ?) when we upgrade.  On pricing page,  the plan is free for accounts with less than 200 subscribers. Can someone share what features are we missing for a free plan ? 

1
alex.hong
2 years ago
O
Contributor I
Onur Deniz K.Contributor I
asked in Accounts and Settings

Where Do You Find the ''product.liquid'' template in Shopify to Install 'Viewed Product'

I want to see ‘’Viewed Product’’ metric but I can not add the code Klaviyo give us because there is no product.liquid in my templates. What should I do? How can I track the Viewed Product metric?

1
Taylor Tarpley
Community Manager
2 years ago
N
Contributor I
ngogateContributor I
asked in Accounts and Settings

Active on Site data is going to the wrong account

Hi, I’ve added the Web Tracking snippet to my site and tested that it works, but unfortunately it’s sending the data to the wrong account. I have 2 Klaviyo accounts, one is for testing and one is for my business. The data from my site is going into my testing account, rather than the business site.Any thoughts? Thanks!

2
N
Contributor I
2 years ago
J
Contributor I
JulienContributor I
asked in Accounts and Settings

Will Removing a Shopify Integration Delete My Flows?

If I remove the Shopify integration from Klaviyo, will that remove all of my flows?

1
alex.hong
2 years ago
A
Contributor I
AlexrcdiContributor I
asked in Accounts and Settings

Troubleshooting Cancelling My Billing Subscription

It’s been several weeks / months I am trying to unsubscribe my account and they are keeping me charging every month. How can I just stop paying for something I don’t use ???? Impossible to be in touch with someone. HELP! 

1
Taylor Tarpley
Community Manager
2 years ago
K
Contributor I
KashifmContributor I
asked in Accounts and Settings

Schedule or Send button is inactive

Hi there, I am trying to send a campaign to the subscribers but the "Schedule or send” button is inactive and does not allow me to send the campaign. How can I get over this problem?Thanks,

1
Dov
2 years ago
duelautocare
Contributor I
duelautocareContributor I
asked in Accounts and Settings

Can I integrate two Facebook Ad accounts for the same business into one Klaviyo account?

Our business www.duelautocare.co.uk has 2 ad accounts, how can we add them both to one Klaviyo account? 

9
alex.hong
2 years ago
M
Contributor I
miaraContributor I
asked in Accounts and Settings

newsletter shopify

who to connect the basic newsletter shopify At the bottom of the page to klaviyo ?People sign up there and it does not show me or update it, i chack on Lists & Segments’, Profiles i do not know what else to do ...

1
stephen.trumble
Community Manager
2 years ago
JustJassy
Contributor I
JustJassyContributor I
asked in Accounts and Settings

Spam Banner in Klaviyo Test

Hello! I sent a test email and  saw a Spam banner upon opening it. Please see attached. What’s the reason behind it? And how do I prevent that from happening? Thank you! 

1
stephen.trumble
Community Manager
2 years ago
J
Contributor I
jarrkotContributor I
asked in Accounts and Settings

Account disabled

my account just upgraded 400$ less than 6 hours but why when i log back in, it says my account is locked, i need to know the reason, my friend's account is also in this situation

3
David To
Community Manager
2 years ago
S
Contributor I
SamuelKowContributor I
asked in Accounts and Settings

Adding Users to an Account - Not Working Properly?

Hi All! I have a kind of weird issue going on, I’m hoping someone will be able to understand it. So my agency manages several clients’ Klaviyo accounts, and I would usually log into my coworker’s account, who has access to all of the clients.Last week, I went in and added myself as an admin for all of these clients, so that I wouldn’t need to login to my coworker’s account every time. Well, it did give me access, as I can see the accounts in the drop-down when logged in to my account. However, when I click on any of these, it acts as though that account is brand new, and wants me to set up everything for each client. Obviously the accounts are already set up, so I’m a little scared to touch anything when logged into my account, as I don’t want to accidentally wipe any of the data. Thoughts? I’m happy to clarify further.

3
David To
Community Manager
2 years ago
G
Contributor I
GreatwrapContributor I
asked in Accounts and Settings

Can I have two Shopify stores linked to the same Klaviyo account?

Hi Guys, I was just wondering if My main shopify account and its sub-domain for wholesale can both be linked to the same Klavio account? or would it be best to have two separate accounts for better tracking?  Cheers  Lachy

1
nikitavaidya
Klaviyo Employee
2 years ago
H
Contributor I
Hunter WilliamsonContributor I
asked in Accounts and Settings

Account Still Disabled.

Please Help. I’ve spent hours on hours setting up proper flows for my business and love this service. However, upon attempt to run them my account was disabled. I have tried reaching out to support via the chat but have yet to hear a response. It’s been almost 1 month and my account diable has yet to be resolved.. Can someone please fix this asap, I don’t want to switch services but this is hurting my business not running properly. Thank you so much. 

1
Dov
2 years ago
L
Problem Solver I
LealynPapayaProblem Solver I
asked in Accounts and Settings

How do I become a Klaviyo Partner?

I can only find information on the requirements and the different tiers. I don’t see how to become a partner. Thanks!

3
David To
Community Manager
2 years ago
Y
Contributor I
yannContributor I
asked in Accounts and Settings

Logging into Klaviyo from Shopify

Hello everybody,I’ve recently installed Klaviyo in my shopify store and there weren’t any problem.But now I don’t know why every time I click on the app to enter, it doesn’t function, there is no new tab for Klaviyo, so the only thing i can do is to open a new tab on google and tap “Klaviyo”, which is a bit annoying.Does anyone have ever got the same issue and be able to help me to fix it ? Thanks

1
David To
Community Manager
2 years ago
B
Contributor I
BjoernContributor I
asked in Accounts and Settings

Account has just been disabled

My account has just been disabled, even though I had it verified by a Klaviyo employee from the Success Team last Friday and was assured that I could send my campaign today (Sunday) without any problems.We want to release a new product today and I don't get any feedback from the support team via email.I am slowly running out of time and the project seems to be falling through.If anyone can help me, I would be very grateful!

1
Dov
2 years ago
F
Contributor I
Fat BoyContributor I
asked in Accounts and Settings

Use all available profiles

Hi - sorry but i am pulling my hair out.  Any help would be appreciated.I am a new business and I have 391 profiles available in klaviyoBut they are not all available in any list and I can’t find where to add ALL profiles into one singular main list.Im lost

1
David To
Community Manager
2 years ago
JustJassy
Contributor I
JustJassyContributor I
asked in Accounts and Settings

iOS15 & Klaviyo (Postmaster and Other Apps)

Hello,With the arrival of iOS 15, I’m really worried cause it might affect Klaviyo email marketing of my clients. I am trying to look at Google Postmaster as one of the things that can support/help my email marketing. What do you think about it? Will be very helpful?Or would you suggest other monitoring tools? I really really need suggestions on this.Thank you!

1
David To
Community Manager
2 years ago

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