Accounts and Settings
Get help with managing your account and settings.
- 477 Topics
- 1,258 Replies
cancel and cant , want me to select an upgrade or get it auto by them
I was on chat today to get help just canceling while a take a break. I got the directions and followed them. Now, I get emails telling me I will be upgraded to another level. I want to cancel, I cant, not an option, I can close it, lose all the data from years. Any ideas to cancel? If not, im ready to kick them to the curb, enough!
How can I be upgraded to the owner of an account from a prior user permission?
Hi Klaviyo Community, This is a weird one and I’m hoping someone can help me. Many years ago I helped a brand optimize the copywriting of their e-mails and was invited to the brands paid Klaviyo account. I signed up with my e-mail address and all worked super well. I then forgot I had opened that account and last year opened a Klaviyo account with my business domain. I want to make use of the 1st Klaviyo account for another business. So I did the normal, forgot password and reset it successfully. I then returned to the log in screen and accessed my original account but I have very limited access. I can see that my user permission is set to “content creator” but I’m the owner of this account too as it’s linked to my e-mail address. The first name on the account is mine but the name of the account is the friends account I was originally invited too. Could anyone help me understand how to get owner access on an account that belongs to me? Thanks if you got this far!
integrate Klaviyo to Woo - plugin installed
Hi, I am new to Klaviyo and WooCommerce. My developer has put the plugin for Klaviyo on my WooCommerce site, when I follow the integration steps, I haven’t got the option to connect account. When I click on settings it just tells me to go to “Head back to the Klaviyo dashboard to continue with next steps for getting your account up and running or to modify any of your Klaviyo + WooCommerce integration settings.” That then tells me to go to Klaviyo in my left menu and connect, so I am just going around in circles.Any help appreciated.
How to pay a billing by myself during support's holiday?
As My account was suspended because of credit card issue. For now, We can fix it and we can use the credit card to pay. Today I try to find a Pay now button but it doesn’t exist. So I try to contact Klaviyo support but they’re all in holiday. So If I would like to reopen my account today what should I do ? Or I have to wait support that will be active on 25 Nov? Do you have any solution?
Is there another way to get more customized filter dates in the new overview Dashboard?
So Klaviyo has officially rolled out their new overview Dashboard and removed the green circle charts...Clearly they seem to think this clean look is better. But for the life of me, I don’t know why it’s now limited the filter dates to only today → 7 days → 30 days.The old overview you could filter by month, 180 days, past year, etc - that was WAY better.This is so restrictive:It give us way less control over our data at the high level and literally made it impossible to see the total store revenue and total email revenue + percentages in one view, for custom date range or previous month.Really bad move.I seriously hope this is fixed soon...
Global Cloudfront edge locations to improve popup speed?
We are using the Klaviyo pop up signup forms and noticed that the images we upload to be part of the form load from the LA cloudfront edge LAX50-C1 however we are in Australia.Does Klaviyo only use the LA cloudfront edge?Can we get Australian enabled as well, as an Aussie business, all our customers would be better served from an Australian cloudfront edge location?
Klaviyo Plan Pricing
Hello Community,As Klaviyo partners could we offer our customers better plan pricing?Also as we have many customer in portfolio for which we provide whole marketing we pay for all tools and assets creation is there an option to combine those plan cost and get better pricing form Klaviyo?Please share you experience and how you approach this topics?
Feature Request - "remember me for a week" (or similar) on login page
Hi,Since starting with Klaviyo I’ve noticed I get asked for 2FA every time I log in and that when returning to the website my session isn’t remembered.I don’t know of any service that’s this strict. It’s actually quite annoying when I’m on the same browser/device every day!Even payment services like Stripe give you the option when signing in to be remembered for that browser for a week.It seems a bit overkill for an email/SMS platform.
Account Has Been Canceled
Hello,I have taken over running the company's Klaviyo account. The first thing I noticed is a fun red rectangle saying “Your account is canceled.” We currently don’t have enough active emails to need a paid plan and because of that, I can’t find a way to contact support. Can anyone point me in the right direction to find a way to contact support or reactivate my account so I can get it up and running again?Thank you
I'm wondering if there is an option where I can just have someone set everything up for me. I'm trying to add my email campaigns but I see I have to break apart and individually upload each text/image etc from my Canva templates instead of just drag and drop. It's going to take me hours where it might take someone knowledgable minutes. Is there a feature that I can have everything done for me? Obviously it would be an upgrade or pay feature but does it exist? Please help! I'm an old lady with minimal tech knowledge! Help!
Why can't I delete lists, edit forms or create new lists in my account?
Hello - nothing seems to be working in my Klaviyo account suddenly! It was working fine yesterday and first thing this morning but not now. I can’t delete lists, make changes to my forms or even set up new lists.Anyone have any ideas why? I don’t currently have any support as just setting up my account and will upgrade to a paid version once I am ready to start sending emails.
Add BigCommerce Store to Account Family
Hi,We have a paid account with two store domains as individual accounts (US and CA). We have recently removed two other accounts but I want to add a completely new store domain with its own account. I can’t locate any documentation on this. Please could somebody step in?Thanks in advance,Megan
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