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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,528 Topics
  • 9,884 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3528 Topics
S
Contributor I
Shital PacharneContributor I
asked in Campaigns and Flows
How to calculate average metric for open , clicked and revenue

HI Team,Not able to calculate average open, click and revenue.I am using metric API to get metric id and the calling each api for getting open, click and revenue info but not able match value with dashboard.examplemetric api -https://a.klaviyo.com/api/v1/metrics?page=0&count=100&api_key=keyget all metric ids Click Email - PdY3iXOpened Email - P9xMpFPlaced Order - M8inRe, QGV8bZ for getting number of click  - https://a.klaviyo.com/api/v1/metric/PdY3iX/export?api_key=API_KEY&unit=day&measurement=unique&start_date=2022-04-03&end_date=2022-04-03result =  "data": [                {                    "date": "2022-04-03 00:00:00",                    "values": [                        1.0                    ]                }            ]How to calculate average click rate?same of open and revenue?And where i can get number of place order and campaigns revenue ?https://a.klaviyo.com/api/v1/campaigns?api_key=KEY Only person count is there =   "person_count": 129722 Tha

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alex.hong
2 years ago
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Contributor I
Jamahl GraceContributor I
asked in Campaigns and Flows
Read More - Using Text Block

I am using one of the email templates for my newsletter which have text blocks.  On the text block you have the following options: Story Headline, Add a line or two on what the store is about and then it says Read More with the option to add hyperlinks etc.  My question is if I wanted to write a story outside of the two lines is it possible to program the box to click on the read more and have the remaining parts of the store pop up in a separate screen or something?

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Dov
2 years ago
J
Contributor I
Jose MarteContributor I
asked in Campaigns and Flows
Can you analyze a Flow's Performance by certain parts of the flow's recipients?

I want to analyze the performance for my flows for each country. Is there a way to analyze each flow by total recipients in different countries vs total recipients?  I have not segmented by population by location yet, if I would like to begin these reports going forward, what would be the best practice? For example, I would like to see how my abandoned cart flow is performing in the UK vs the US. Thank you!

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Taylor Tarpley
Community Manager
2 years ago
A
Anonymous
asked in Campaigns and Flows
EMAIL SUDDENLY GO TO SPAM BOX

Hi everyone,Please give me an advice.My email suddenly go to spam box while the previous campaigns for 4 months in a row were very good. Open rate over 50% and Click rate above 2%. But suddenly I sent an email today and both of these campaigns went to the spam box. Everything I do is as usual. There's nothing different. Even before sending the campaign I checked by sending to https://www.mail-tester.com/ and got 10/10 points.Please take a look and let me know the possible reasons why my campaigns got into the spam box.Sincerely thank   

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alex.hong
2 years ago
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Contributor I
saooooooohContributor I
asked in Campaigns and Flows
Why is there a blue tint to my gif when I view it in Gmail (mobile + desktop)?

I’m running into an issue with a gif that has a white background. The asset appears to have a blue tint when viewed in Gmail (mobile app and desktop).The item pictured was masked and added to a white background in Photoshop so we know it is truly white.It doesn’t seem to be an issue for Outlook. 

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S
Contributor I
2 years ago
B
Contributor IV
blissyContributor IV
asked in Campaigns and Flows
How to change Reply-To Email without changing main Organization Sending Email?

Thanks!!

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Dov
2 years ago
A
Contributor I
amandamansoorbakhtContributor I
asked in Campaigns and Flows
How do I send a flow to all of my subscribers?

 What segmentation/trigger must I begin with? I currently have it under Segment trigger (i’ve named it Biggest List but its under a segment)  and a Flow Filter of everyone who is on my Biggest Subscriber List. The list does not have a double opt selected! Flow isn’t sending and would appreciate any help!  

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stephen.trumble
Community Manager
2 years ago
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Contributor III
motionrcContributor III
asked in Campaigns and Flows
How to prevent duplicate Abandon Checkout Flows

We have an issue where a customer is able to enter the abandoned checkout flow (btw - Klaviyo calls this flow the Abandonded Cart Flow) multiple times. We are not entirely sure how this is happening, but we think the customer is going back into their cart, making edits, and then attempting to checkout with different products or different quantities. . To fix the issue we added the “Has not been in flow in the last 7 days” to our flow filter.  So now our triggers and filters look like this: We contacted Klaviyo support to confirm this was the correct fix, and the support agent advised us that we could remove the “Has not been in flow in the last 7 days” and replace it with “Checkout Started zero times since starting this flow”.  So it would look like this: So… my question for the Klaviyo Community is.. Which is the correct/preferred method?   Thank you,Mark

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alex.hong
2 years ago
N
Contributor I
needhelpContributor I
asked in Campaigns and Flows
Live Text

Hi, I was wondering if there was an easy way to use live text over a graphic with text?

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Dov
2 years ago
V
Active Contributor II
VbeebsActive Contributor II
asked in Campaigns and Flows
How do I create a recently purchased block?

Hey y’all!So I am in the middle of creating an upsell email and I am curious, can I add a recently purchased block to my email? The idea is that I want to personalize the email and suggest other products that would compliment their previous purchase.Does anyone know how I could do this? 

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Omar
Partner - Platinum
2 years ago
C
Problem Solver I
cajpotatoProblem Solver I
asked in Campaigns and Flows
Replenishment Flow Default Button

Hi, Fam!Is there a way to customize the default “Re-Order Now” button on the pre-built replenishment flow? I’ve tried making customizations on the column where it is placed but I can’t seem to do anything for the button. Appreciate the help, Thank you! Ken

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Omar
Partner - Platinum
2 years ago
N
Contributor I
NVAContributor I
asked in Campaigns and Flows
Feature request: Archive flows

Old and unused flows should be able to be archived for easy filtering and cleanup in the flow list. This also to avoid losing data by deleting.

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Omar
Partner - Platinum
2 years ago
B
Contributor II
blasemediaContributor II
asked in Campaigns and Flows
Is It Possible To Display A Specific Product Feed Depending On User's Geo Location?

Hi there!  I sell products that are specific to the individual 50 states in the United States.  I see that Klaviyo is able to identify the user’s state when their profile gets added upon opting in.I would like to create 50 specific product feeds.  One for all of the Alabama products, one for all of the Alaska products, and so on.My question is… is there a way to create and send an e-mail that dynamically loads the proper product feed based on the user’s location?I know I could send 50 emails out, and make each of them specific to a state… but what I’d love to do is be able to create one email, and then have the user’s geo location determine the exact product feed used.Does anybody know if this achievable?  If so, are there any specific resources related to this that I can study?  Thank you! Justin

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B
Contributor II
2 years ago
P
Contributor I
PatContributor I
asked in Campaigns and Flows
Back in Stock Flow - "Continue selling when out of stock"

Good day,currently we have implemented the "Back in Stock" flow from Klaviyo / Shopify.Everything is working fine so far.However, the "Back in Stock" flow is only triggered as soon as we set the stock from 0 to 1, for example.However, when we enable the "Continue selling when out of stock" feature on Shopify, no email is sent out (if the stock is still 0)Is there any possibility on the part of Klaviyo / Shopify, if the "Continue selling when out of stock" feature is enabled and the stock is still at 0, that emails will be sent out with "Back in Stock" Flow?This is very important for us, because we offer among other things products with print on demand and we have here no real stock and we work here very often with the function "Continue selling when out of stock".Thanks in advance. 

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V
Contributor I
2 years ago
M
Contributor I
markus_getvegContributor I
asked in Campaigns and Flows
Problems with Flow and Property "Date Added"

Hello, I have a problem with a flow, this does not work.It's about a webinar that has 3 different dates.The participant can choose from them (see image 1).When the webinar starts (Date Added) the flow should be triggered, but the flow does not start.Is the trigger somehow wrong (see image 2). The status of the participants is "Skipped: Fails Flow Filters".What does this mean ?     

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stephen.trumble
Community Manager
2 years ago
D
Contributor I
dm661Contributor I
asked in Campaigns and Flows
Campaign time is incorrect

I set an SMS campaign to send at 8:30am PST but in the campaign list it shows as 11:30am??  Is the time in the list a different time zone?

1
D
Contributor I
2 years ago
D
Contributor I
David ThorntonContributor I
asked in Campaigns and Flows
Profile Property - Interest Catagory

Hi,I have an eCommerce store that sells Jewelry with message cards. For example “To Mom, from Son” and “To Girlfriend from boyfriend” etc.I would like to make use of a custom property called “Interest Catagories”, there is a Flow template for this already. This way I can tag a contact as buying for Mothers day or for girlfriend etc. When I setup the flow one of the options is to “Create Interest” category which is fine. But what if I want to have someone have more than one interest. How do I do this, as it seems the next part of the flow will replace the first interest. See screen shot:I hope this makes sense! I am not sure I have explained that well!   

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Dov
2 years ago
N
Contributor I
NickBContributor I
asked in Campaigns and Flows
Building Dynamic Blocks in flows

Hi All! I have seen a few conversations around this, and I also thoroughly read the “How to set up Dynamic blocks in Klaviyo”, however I still failed to get ours working. We have a shipstation integration where I am pulling this from for a transactional flow.  I want the email to have the pictures of the products ordered , Items Name, and Quantity , to be sent.  I added in the dynamic table, updated row collection and alias, but in preview mode none of that info is pulling through? Also, we have image URLs in our shipstation , but I cant seem to get the dynamic image uploaded? Help please! 

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N
Contributor I
2 years ago
M
Contributor I
Mikasa.AContributor I
asked in Campaigns and Flows
Problem with variables on dynamic Table Woocommerce

Hello, I am having a problem right now if someone wants to help me that would be nice.I created a dynamic table to integrate customer orders in the confirmation email. However when a customer orders several articles, the variables are not dynamic.For do this table i took  variables on the old customers that already ordered.When I click preview. Quantity and price items are up to date. However, the image and the title of the product remain only on variable n°1.It does not identify the name and images of the other two products. Where does the problem comes from ? Knowing that before (1 month ago) everything was working very well. I use woocommerce.thanks in advance for helping me 

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M
Contributor I
2 years ago
K
Contributor I
KellyContributor I
asked in Campaigns and Flows
We had to resync our Shopify Store and now we're accidentally emailing cold contacts?

Some background -  Our company is currently expanding to a second brand. During this transition process, we are working on creating a secondary Klaviyo account (let’s call it account B) for the new brand. When we created our second account, our current account’s (let’s call it account A) linked Shopify store was somehow switched to the new store’s Shopify URL. We were unable to edit the URL in account A and were advised to uninstall the Shopify integration completely then re-install it. While this did allow us to change the Shopify URL, I think it caused more issues. Today, we sent out a campaign to our usual engagement groups but found we received a delivered rate of 73%, a bounce rate of 24%, an unsub rate of 1.5% and a spam rate of 0.5%… Our typical deliverability is around 99.8%. I’m concerned that the resync of the integration pulled up cold contacts (we received a few customer responses that said they haven’t heard from us since 2017). How do we move forward with campaign sends e

3
A
Problem Solver II
2 years ago
R
Contributor I
renatebrullemanContributor I
asked in Campaigns and Flows
Price drop flow - no price drop activity over specified period of time

Hi there,I'm building the price drop flow from your library but it doesn't pull through any of our price drop data from Shopify. When looking at the price drop report, and even setting the date range to 'all time', I get the message:There was no price drop activity over specified period of time.Can anyone tell me what the issue is here? We definitely should have products appear in the report.Thank you,Renate

3
A
Problem Solver II
2 years ago
P
Contributor I
PettravelContributor I
asked in Campaigns and Flows
Flows with subcategories

I am trying to create a flow in Klaviyo where the condition is PERSON HAS ORDERED PRODUCT and there is a selection for CATEGORY but not for SUB-CATEGORY. Because I have so many products in a category, I have them divided into subcategories. The flow is not working. This flow is why I signed up for this service. Can someone tell me why your sofware does not extend to subcategories? Thank you.

5
David To
Klaviyo Employee
2 years ago
A
Contributor IV
AliceCContributor IV
asked in Campaigns and Flows
How to Change Subject line depending on how many products in card?

if the item count is one, subject line should be: “You have an item in you shopping cart” if item count is more then one, subject line should be: “You have an items in you shopping cart”  How do i did this?Thanks! Alice 

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A
Contributor IV
2 years ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Campaigns and Flows
text block

I want know about text block what should be the actual padding width in text block for Hi name for desktop and mobile both?

2
A
Problem Solver II
2 years ago
A
Anonymous
asked in Campaigns and Flows
when does a contact exit the abandoned cart flow

now, let’s say the sequence of cart abandoned flow consists of 3 emails, and the last email includes a special discount offer to encourage the customer to purchase, how would I make Klaviyo skip the contact if they purchased during the first 2 emails? as It doesn't make sense to send the offer email if the customer converts and makes the purchase.  

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Mailbox Manny
Partner - Silver
2 years ago
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