Skip to main content
  • EN

Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,488 Topics
  • 9,753 Replies
Lina
Rank
Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
  • 2
  • 6
Julia.LiMarzi
Rank
Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
  • 5
  • 4
shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
  • 4
  • 1
3488 Topics
C
Contributor III
CarlaContributor III
asked in Campaigns and Flows
Custom Templates from separate HTML builders using Klaviyo Event Variable tags

I'm using Stripo to build out my HTML emails and looking to add event variable tags like Abandoned cart products. Should I copy the code from the Abandoned cart Klaviyo template into Stripo or do I need to alter the code once importing the Stripo HTML into Klaviyo?

7
S
Contributor I
1 year ago
B
Contributor I
Benjamin AndersenContributor I
posted in Campaigns and Flows
Feature Request: More Campaign Sorting Options

When looking at a  chosen range of recent campaigns, it would we invaluable with the option to sort by the different chosen values. I’m talking about the classic little arrow (used in most applications),  next to one of these (under Campaigns):To be able to look at the best performing emails within any given range and see what they have in common, there is a lot to learn.I know there are other reporting options, but just sorting this list by whatever you want, makes it instantly available as you work with your recent campaigns.

3
alex.hong
2 years ago
D
Contributor I
divyakrivy2022Contributor I
asked in Campaigns and Flows
Need to remove multiple APIs from shopify store

Hey, I need to remove multiple APIs from my shopify store. I checked via view page source and it has multiple api in Klaviyo company_id tags. How to remove these extra scripts?? I’ve tried disabling the on-site script checkbox in Klaviyo shopify Integration and then removing the integration and then re-added it via incognito mode but it still doesn’t work.Need Help fast!

1
stephen.trumble
Community Manager
2 years ago
S
Contributor I
SMAIDesignContributor I
asked in Campaigns and Flows
Abandonded cart flow - how to put highest value item in email subject?

Hello,  I’m putting together an abandoned cart flow and for the second email I would like to put the name of the highest value item in the customers cart into the subject.So far I’ve figured out how to pull the first item from the array using {{ event.Items.0 }}  and a random item into the subject, but would like to be able to display the highest value item. Any help with this would be greatly appreciated! For example, I’d like to say something like: “Don’t forget about your (Highest value item)”Thanks :)

4
S
Contributor I
2 years ago
A
Contributor I
Alexander413Contributor I
asked in Campaigns and Flows
Naming Conventions for DEEPLY Personalized Email Flow

We have a flow that’s triggered when someone completes a 40 question quiz on our website. It is deeply personalized by gender, age, symptoms (we’re in health & wellness). So there are many variations of the same email but personalized depending on their quiz answers. It’s effective but confusing on the backend. Does anyone have suggestions for keeping this organized? Specifically - is there a way to name the emails (not the titles) that makes sense that will help us track? Thanks so much!!!

1
Dov
2 years ago
D
Problem Solver I
Daniel F13Problem Solver I
asked in Campaigns and Flows
Segmenting by region not delivering

HI All,We just discovered that a part of a post-purchase flow, where we segmented out customers by region, has not been delivering at all on that side…Below are screenshots of the flow canvas and the filter to segment out certain states.  Was wondering if off the top of anyone’s head here in the community they might be able to spot something I’m doing wrong… Someone suggested that it’s because Klaviyo does not save the Region when an order is placed….SMH trying to figure this one out.. Thanks in advance, Daniel  

4
D
Problem Solver I
2 years ago
D
Problem Solver I
Daniel F13Problem Solver I
asked in Campaigns and Flows
Conditional Split - emails not delivering to 50% random split

Hi All!Wondering if anyone might be able to help with this...My conditional split set to send to a random 50% sample doesn’t seem to be sending to them. I set up this split up and set it to live a while ago (several weeks?) and it still doesn’t seem to  be sending to anyone on this side. Any ideas would be greatly appreciated! TIA,Daniel 

5
stephen.trumble
Community Manager
2 years ago
R
Contributor I
rvmc2022Contributor I
asked in Campaigns and Flows
Pausing and resuming entire flow

Hello! We’ve got fulfilment issues and are looking to ‘pause’ our flows as they are promotional emails.The flow contains 7 emails across 100 days. Ideally we’d like to ‘freeze’ the activity so that if someone is queued up to receive email 2 they, they stay there and don’t flow through, and once we’re ready to put the flow back live, we can manually send out emails to queued people (without them being queued up for multiple emails) and resume the activity from where it was. I’m aware that emails can be put on ‘draft’ but I believe that doesn’t prevent people from ‘flowing through the flow’ so someone might end up being queued up for multiple emails (depending on how long it’s paused for).  Has anyone got any idea of how best to approach this? 

1
In the Inbox
Partner - Platinum
2 years ago
L
Contributor I
l.hardmanContributor I
asked in Campaigns and Flows
Excluding customers from flows if they are already in another flow

Hello,  I’m currently in the process of setting up a replenishment program for a number of different products. We want these emails to be personalised based on the different products replenishment times and therefore have decided not to take the dynamic approach. This being so, I wonder is there is a filter to add into the flow where it excludes the customer if they are already in another flow so that they don’t receive multiple flow emails in one day but still receive any campaigns sent out on that day?    Thanks, Laura

1
David To
Klaviyo Employee
2 years ago
A
Contributor I
AftabContributor I
asked in Campaigns and Flows
How to see how many profile trigger in flow?

Hlo, How can I check how many profile triggered particular flow.

1
Bobi N.
Partner - Platinum
2 years ago
G
Contributor I
geosalContributor I
asked in Campaigns and Flows
Show/Hide Blocks custom content based on purchase - Shopify

I am trying to set up content to display using show/hide box using information from Shopify’s field such as Name, or SKU.When I send a newsletter through a campaign, I would like certain content to be shown to certain recipients who have purchased a certain product. I cannot seem to identify the Syntax for this, or find another solutions to do so.

2
J
Contributor I
2 years ago
C
Contributor I
coysammyContributor I
asked in Campaigns and Flows
Applying specific discount codes to specific customers

Hey Klaviyo community! We are currently testing out how our referral programme might work. We have a list of referral codes and the email addresses / customers that they relate to.  Is there a way to show specific coupons to specific email addresses? In this article I can see how to upload our code, but not how to specify which customer each code should be sent to: https://help.klaviyo.com/hc/en-us/articles/115005084727-How-to-Use-Coupon-Codes-in-Klaviyo#enable-uploaded-coupons4 Any help would be appreciated! ThanksSam​​​​

5
In the Inbox
Partner - Platinum
2 years ago
A
Contributor I
AftabContributor I
asked in Campaigns and Flows
Abandoned Cart Flow

My abandoned cart flow working well in January but it is not working in Feb . According to you what may be the issues?

4
stephen.trumble
Community Manager
2 years ago
T
Contributor I
thoytContributor I
asked in Campaigns and Flows
Back in Stock Flow does not populate the Product

 I am setting up a back in stock flow for my BigCommerce website. I added the script and it has collected emails. Below are the 2 issues I am having with the back in stock flow and script.The “notify me when available” button appears on one product that is out of stock but not another that is similar. Everything on the back end is the exact same for these two products, yet the green one does not show the “notify me when available” button. Below is my script code (without account information). <script src="https://a.klaviyo.com/media/js/onsite/onsite.js"></script> <script>      var klaviyo = klaviyo || [];           klaviyo.init({              account: '',           list: '',           platform: 'bigcommerce'      });        klaviyo.enable("backinstock",{          trigger: {             product_page_text: "Notify Me When Available",            product_page_class: "button",             product_page_text_align: "center",            product_page_margin: "0px",           

1
T
Contributor I
2 years ago
T
Contributor I
Tascha.imitContributor I
asked in Campaigns and Flows
Conditional trigger split by fulfilment status

Hi all,  I would like to include an conditional trigger split of the fulfillment status (we using shopify) in my already existing customer thank you flow. So if the fulfilment is completed customers get the planned mails of the flow and if not they will get an information about the delay. Following adding another trigger of the fulfillment status in the flow a few days later and if the order is fulfilled they get the planned mails of the flow.  Can someone help me in this case? Thanks so much in advance! Natascha 

1
stephen.trumble
Community Manager
2 years ago
L
Contributor IV
Leo Pure ElectricContributor IV
asked in Campaigns and Flows
Enabling store staff to communicate with local customers

Hi I was wondering if anyone has managed to enable their colleagues in store to communicate with local customers, either in a 1-to-many way (advertising special offer / events for example) or in a 1-2-1 way (private shopping follow-up for VIPs)?Either using Klaviyo directly or integrating another platform/app to Klaviyo to manage data capture and management (permissions) in one place. ThanksLeo 

3
alex.hong
2 years ago
Hossam
Problem Solver I
HossamProblem Solver I
asked in Campaigns and Flows
Using MyStore.com in Flow instead of mystore.myshopofy.com

Hello, My problem is that {{ event.extra.responsive_checkout_url }} returns mystore.myshopify.com as oppose to mystore.com. I asked support and they said I should change that from Integrations → Shopify → Store URL However, that was misleading advice as the Store URL must follow the pattern mystore.myshopify.com I am not sure how to fix this. I obviously don’t want to send my potential customers to another URL than my store’s. Thanks in advance

7
Hossam
Problem Solver I
2 years ago
T
Contributor I
TimWolfContributor I
asked in Campaigns and Flows
Coupon Code

Hi ! Does anyone have a solution how to create dynamic coupon code in Klaviyo with the settings that a customer has to buy something different, to get a specific product for free. Something like Buys X gets Y for free. Is this possible? Or do you know a workaround how to set this up? Would be super important. Thank you! 

2
T
Contributor I
2 years ago
S
Contributor I
sheifeiguokeContributor I
asked in Campaigns and Flows
How to create an Abandoned Cart Flow with my landingpage

We advertise in Facebook,this is our landing page:https://www.cozyfash.com/detail?id=b2620116-b95d-42c8-8fdf-1eb8d249892e&path=ak_5684ftc193_ym&atm=1&cl=ro_ro&u=23849973424720762&aid=23849973424790762I want to create  an Abandoned Cart Flow,our order process is as shown below,when someone submit his Email,but not click”placed order”,start the flow,Thanks for your help. 

1
alex.hong
2 years ago
H
Contributor IV
HPBContributor IV
asked in Campaigns and Flows
Issue with klaviyo plugin update

I have been using klaviyo for years with no issues on Woocomerce. Yesterday i updated klaviyo to the latest version. Issue with no klaviyo setting page in woocomerce. The klaviyo is connected on woocomerce, but i can't look or edit any settings? How do i edit the consent box? It is gone, even though klaviyo and woocommerce is connected. I used to restrict source “accepted at checkout” in our welcome email flow. This does not work anymore. How can I restrict people from the checkout flow from receiving welcome emails? After the update, the source is API, which is common with many integrations and we are therefore not able to restrict the API source.

3
brandon.park
Klaviyo Employee
2 years ago
S
Contributor I
saitoworksContributor I
asked in Campaigns and Flows
My abandoned cart flow is not working, have I done something wrong?

Hi,I use woocommerce & flatsome theme, I have setup an abandoned cart flow and cannot seem to get this working. I have read that there may be issues with having a single checkout page, which is restricted to my theme, but surely there must be a workaround? Can anyone help

4
David To
Klaviyo Employee
2 years ago
B
Contributor I
Bev OContributor I
asked in Campaigns and Flows
How Does Klaviyo use email marketing to nurture and understand customer relationships?

We are a niche publisher based in the Boston area that has an eCommerce site as well as other content sites. Our bread and butter is our content; paid subscription. We currently use Active Campaign, but are considering migrating to Klaviyo, but it appears a bit light on the email marketing side. No one can dispute Klaviyo’s powerful ecommerce integration but I don’t want to lose out on the nurturing (beyond onboarding), lead scoring etc. Understanding the full picture of our customer is paramount. For instance, have they visited our content sites and made a purchase on our Store etc.I’m looking for some guidance from any folks who have faced a similar situation.Thanks, Bev

3
Taylor Tarpley
Community Manager
2 years ago
S
Contributor II
sophieduerContributor II
asked in Campaigns and Flows
PRICE DROP EMAIL CODING

Hi, Trying to set up price drop flows. the flow trigger etc are easy, but cannot find anywhere how to code the emails themselves to populate the image, product name URL etc.I’ve tried use klavyio example but it is not showing anything in the preview email when in manuali’ve tried save the klavyio block and put it in there, copy paste the data, nothing worksi’n trying to add a screenshot but not working either ahahh COPY PASTEevent.image_url {{ event.product_name }} Sale Price: ${{ event.reduced_price | floatformat:2 }}Was: ${{ event.original_price | floatformat:2 }}You Save: ${{ event.price_drop_amount | floatformat:2 }} SAVED BLOCK{ organization.url }}products/{{ item.product.handle }}{{ item.product.title }}Quantity: {{ item.quantity|floatformat:0 }} — Total: {% currency_format item.line_price|floatformat:2 %} I DONT EVEN UNDERSTAND WHY THE SAVED BLOCK ENDED UP BEING DIFFERENT THAN THE COPY PASET

12
R
Contributor I
7 months ago
S
Contributor II
sophieduerContributor II
asked in Campaigns and Flows
price drop email coding test and review

hi,I’ve created a price drop flow and email using klavyio library. Now i’m trying to see a preview, test email to make sure all the data populates properly.I’ve dropped the price of an item. I see that item in the price drop report.My flow is set as manualI’ve browsed my self that product before the price drop (being logged in)BUT i am not seeing any email in “review” mode at all so I cannot see preview email…. also don’t understand why i’m not even getting into the review. 

2
S
Contributor II
2 years ago
H
Contributor I
heatherContributor I
asked in Campaigns and Flows
From Stripe to Klaviyo via consent from Zapier webhook

I am trying to setup a paid monthly subscription via stripe. Our website is built on Webflow and currently they don’t offer subscriptions so ecommerce through them isn’t possible yet.  So until then we just link buttons to a stripe checkout to capture the payment details.We are trying to use Zapier to automatically add them to our list inside Klaviyo which will automatically send them a welcome email and sms. The email has always worked fine just not the sms. I was told to use this article to help with that https://help.klaviyo.com/hc/en-us/articles/4407486310683-How-to-Send-Consent-to-Klaviyo-via-Zapier#troubleshooting-tips5 . I set it up but now I’m not sure what the Zap should be to get the info from Stripe to them send the consent/subscription to Klaviyo.

1
Taylor Tarpley
Community Manager
2 years ago

Most helpful members this week

Terms & ConditionsCookie settings