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Hi,I have a question about setup a flow to send email everytime customer visit our restaurant.Here is my logic below:There is a property called ‘To be send restaurant email’ and the value is ‘Y’ A segment included those profile based on filter property ‘To be send restaurant email’ equal to ‘Y’ A flow based on that segment to send out the email The last step of the flow is to remove property ‘To be send restaurant email’So in my idea, the next time they revisit our restaurant they will have property ‘To be send restaurant email’ again so they would be included in the same flow again.So far it worked for the first time. But the second time even they are in the segment already, it still don’t trigger the flow. Do you have any idea to make it work? Thanks.Mars
Hi Folks, I created an abandon cart/checkout flow for bigcommerce a few days ago. I found out about the “empty cart” experience for anyone opening the email on a new device, which I think is terrible, so I installed the arctic leaf cart reminder app and their pre-built flow. Since turning that flow live, I turned the old abandoned cart flow to draft, and it stopped showing the associated revenue for it in the dashboard.Is this intended behaviour? it seems strange to stop attributing to revenue this way, but would be very happy for an explanation. Thanks!
Hí, I would like to know if there is any chance in Klaviyo to impact your customer only with the products available in the size that they buy before.Can you help me?Thanks a lot,
I have a high value abandoned cart flow, where I am sending the customer a 15% off coupon code in one of the emails. Then in another email I’m reminding them, but I’m also using the coupon code label in the second email? Does Klaviyo know that this is one flow and will use the same exact coupon code, or does the Flow create a new code per email?
Hi, I have used various ESP platforms in the past and they all offer the functionality I am trying to achieve with Klaviyo, however, for the life of me I cant figure this out.I want to Send a series of emails to a particular segment, let’s call this ‘customers’. I want this to start on Monday the 12th July 2021. Each user will receive email #1 and then move along the flow for the sale period. However, I am not able to find where I can just select a segment and any date to send. It looks like they are all birthday’s, anniversary dates etc. Can anyone please let me know if there is a workaround for this?
We offer a 20% discount in one of our checkout abandonment flow emails but the product pricing is pulling through incorrectly. It is not showing the VAT on the product.E.g. An £18 (inc VAT RRP) product is showing as £12 in the email to the customer
Hi everyone,I want to inform our customers if we received a bank transfer payment.That means an order is placed with payment method bank transfer → money arrives at our bank account → we set the order from unpaid to paid in Shopify → email should be sent automatically.Now, I am searching which trigger this could be in Klaviyo to inform customers automatically that we received the money and that we updated the order.Many thanks for your ideas.BestChristian
Hi there, I am having two different problems which I am a little confused about. I am trying to send out automated emails 60 days after a person has made a purchase. I have tried doing this through ‘fulfilled order’ and through ‘made order’ however it doesn’t seem to be populating anybody. Nobody is waiting for this email and it hasn’t delivered to a single person. Everything is live, and it should send. For another, I have after someone completes an order, putting them through a random 50/50 split. But one condition has 1432 ‘waiting’ and the other has ‘26’ waiting, and this number hasn’t gone up nor down. I am confused why these aren’t working, and I feel like I must be missing something obvious but I can’t work out what is going on after attending lectures and trying to read up on it. Any help would be really appreciated. Thanks
HelloI am creating a Failed Payment flow using the Failed Payment metric from the Stripe integration.According to the Integrations tab, there is a green border around the Stripe integration box. So this means that it has been fully synced and integrated.The webhooks between Stripe and Klaviyo are successfully set up. There are successful calls recorded by Stripe when I make a test order. Using the test order codes that would trigger a failed order, Stripe records these payments as failed. However, it is not showing up in Klaviyo. I have made a few failed test orders and none of these times does it show up on Klaviyo. It only shows that I have started checkout (Woocommerce). Hence my failed order flow is not triggered and no email has been sent.I found this in the Klaviyo documentation: How to integrate with Stripe on a failed payments flow and I was wondering what the flow trigger was as highlighted in the snapshot below.So I’m wondering why failed payments are not being recorded and a
Hello, I edited the time delay (lengthened it) in a flow, but didnt realise it didnt change for people already in the flow wait period. Any way I can do this retrospectively? Ie the Manage Flow - Update all Statuses/ Back populate options in the menu?! Many thanks in advance
Hello! I have installed and uninstalled Klaviyo a couple times, to try to resolve this, and also because I couldn’t decide on a marketing app. I really enjoy Klaviyo and I want it to work for me so I was hoping someone could help me. So my business won’t launch until August 2nd. But what I did was i announced it on all social media platforms so i can collect email addresses. Then i downloaded Klaviyo and created a flow so all my new email subscribers could get an auto welcome email. It looks like shopify is integrated with Klaviyo and I can see all my customer email addresses on there. But the flow isnt sending out a welcome email to those previous subscribers. How can i fix this? I also see them on my profiles page, but not on the newsletter list. Also will it automatically send the email even if they add their email address to the shopify footer, not a klaviyo pop up? I really like Klaviyo and want to use it but i am honestly getting frustrated. please help haha.Thank you!! :)
i want to start a campiagn when people reply to my asking for proposal email,they got a coupon reply email immeditely,how should i set it?What the trigger and flow i should choose?
Hey Everyone! Hoping to get some answers and/or guidance in setting up the Browse Abandonment Flow. The brand is in the golf industry and would like to set up abandonment based on specific products within specific Collections. When I try setting up the flow, adding a trigger filter only allows me to select '’$Value'’ for Dimension. However, Value is not the criteria I am looking to setup under. It would be something along the lines of Specific products or collections. For example; We have golf Irons - I would want specific browse abandonment for Golf Irons. Is there a set up in the Browse Abandonment flows that can achieve what I have discussed? If anyone has similar stories regarding their set up & are open to sharing , that would be helpful🙂
