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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,682 Topics
  • 10,341 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3682 Topics
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Contributor I
minnygrownContributor I
asked in Campaigns and Flows
Setting up repurchase flow with predictive send and dynamic product?

Hello, I am looking to create a flow that does two things. Sends to customer on predicted date of repurchase Has a dynamic product block that pulls in the last purchased productI’ve set up the flow to send on predicted date of repurchase but can’t seem to set the product block to pull the last purchased product.  We are using Woocommerce. 

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bluesnapper
Partner
7 months ago
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Contributor I
HannaBystroemContributor I
asked in Campaigns and Flows
Tips on how to optimise for Outlook?

Looking for tips and tricks on how to optimise email templates for Outlook as an email client. 

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bluesnapper
Partner
7 months ago
J
Contributor I
Jo_EF_ZAPContributor I
asked in Campaigns and Flows
Pulling through abandoned items from a cart into a internal alert

Hi! I am hoping the brilliant collective can help. I am creating an abandoned cart flow, and after the last email to the prospect I want to send an internal email to the sales team to let them know that the prospect has gone through the process and has not bought. The internal alert I want the details of the prospect along with the what they have left in their cart. For the first bit I have…Name - {{ first_name }}{{ last_name }}Email - {{ email }}Organisation - {{ person.organization }}Items in cart - {{ ?????? }}But I do not know what to use to pull in the information from the cart that they have abandoned?  Can anyone help?

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J
Contributor I
7 months ago
B
Contributor I
BPDContributor I
asked in Campaigns and Flows
Shopify Order Tag not being passed to Klaviyo

HelloI have set up a rule in Shopify to tag orders according to who will actually deliver the item - this runs when the order is fulfilled and will allocate one of 3 tags. The rule is executed via a 3rd party app.Within Klaviyo I am then using this tag to send the customer one of 3 different email templates. The problem is that the order tags are being passed across via the API. So the flow is unable to execute properly.How do I fix this? Any ideas? 

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Contributor I
7 months ago
M
Contributor I
mayavalentinContributor I
asked in Campaigns and Flows
Creating a Post-Purchase flow that doesn't clash with existing Welcome Flow

For context: I am using Klaviyo’s Post-Purchase Follow-Up - Order Count Split template.1 - I have an already existing welcome flow that sends to those who subscribe at checkout. Would the post-purchase flow provided by Klaviyo result in those in the welcome flow getting sent through both flows simultaneously? How do I ensure this doesn’t happen, and/or how would Klaviyo know which of the two to prioritize? 2 - Where does the link provided “review this item” in the post-purchase flow for customer reviews go? How do I test that link? I don’t want reviews to be displayed on our site but I want the reviews recorded somewhere for internal reference.This is what the review button is currently linked to: {{ organization.url|trim_slash }}/products/{{ item.product.handle }}#reviewsThank you for your help! 

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M
Contributor I
7 months ago
N
Contributor I
NuggetMasterContributor I
asked in Campaigns and Flows
Low Inventory Trigger

Hi, I searched a bit via Google & the forums but wasn’t able to get an answer to my question. Is there anyway to enable a low stock trigger for styles? We have the BIS Flow set up but I’d like to set up a Flow that triggers when an item someone has browsed, added to cart, or abandoned cart with is on its last unit. Alternately, adding in a dynamic module that triggers when there is just 1 unit left of a style. I’d like to note that this is a shoe brand - so the trigger needs to take into account both style/size. We are on Shopify.Greatly appreciate any help and let me know if there is any other info I can provide to help!

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Adam Ragsdale
Partner
7 months ago
C
Contributor I
cynthiackbContributor I
asked in Campaigns and Flows
What's the best way to set up flows when launching a loyalty program

Currently Live Flow:I currently have a Welcome Flow in place and it is live, it is generally the brand introduction and product introduction with welcome offer included. Desired Outcome:As we are launching our loyalty program, I’d like to take down the welcome offer, meaning I need to adjust all emails in the currently live welcome flow.I also want to introduce this loyalty program to both the new and existing subscribers QuestionsShould I keep the Welcome Flow and Loyalty Program Flow separated? I’m envisioning a few flows, but is this the best? Flow 1: To existing subscribers there will be a loyalty program flow with trigger being “not a vip in every step”, send loyalty program eDMs. At any step he/she becomes a VIP, he/she will exit flow  Flow 2A: To new subscribers after the launch of loyalty program. This will be a new Welcome Flow that introduce the brand and product without mention of loyalty program, taking out welcome offer as well. Flow 2B: To new subscribers after the laun

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Adam Ragsdale
Partner
7 months ago
A
Contributor I
AdamL6Contributor I
asked in Campaigns and Flows
Back populating a flow with a Date trigger for profiles with a date that has passed

I’m triggering a flow to send “On Date Property”When I back populate this flow there will be some profiles who’s date property will have already passed. Will they receive the emails or will they all be skipped?Is there a better way to do this? Most people will have dates that have not passed yet.Thanks!

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Bobi N.
Partner - Platinum
7 months ago
S
Contributor II
Stijn MeyvaertContributor II
posted in Campaigns and Flows
Long sunset - spreading out profiles over email sends

Setting up a sunset strategy for an ecommerce brand, that is heavily influenced by seasonality. Meaning that the biggest portion of customers are usually most interested at the start of the season (spring in this case) and might update their equipment then. People might also skip a couple of years and not buy anything but around every 5 years they ought to have returned (if not, they have quit the hobby). We need to be with them at the moment they do decide to make another purchase.We send out weekly newsletters currently with promotions. If I’d go by the usual 60/90 days to suppress profiles, we’d be missing out on them next season. Hence, I’m trying to come up with ways to counter this.Thinking about something along the lines of:First part of the strategy60d no engagement: change frequency from weekly to monthly trigger based: open/click newsletter? change back to weekly 60-180d no engagement: no more newsletters (but don’t suppress) Trigger based: viewed website? Change back to mon

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Adam Ragsdale
Partner
7 months ago
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Contributor I
wesleyrContributor I
asked in Campaigns and Flows
Webhook delays?

Hi allI have a Flow set up for a client which fires off a webhook upon a customer being subscribed to a List. We’ve noticed really inconsistent delays with webhooks sitting in ‘waiting’, even though we don’t have any delays configured.There doesn’t seem to be any clear pattern to this — sometimes the webhook is almost instantaneous, and other times we’ll see a wait of 2-3 minutes before it’s sent. There’s no reason that it’s hitting any sort of rate limits.Are there restrictions or deliberate delays on webhooks that are undocumented?Thanks

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stephen.trumble
Community Manager
7 months ago
E
Contributor I
eriks123Contributor I
asked in Campaigns and Flows
Flows, email not sending twice

Hello!I am creating a flow where customers can download i pricing list, and based on their option they will recieve a email via the property they choose. And that works fine, the customers get the email. So, if they select one option for pricing, lets say “option 1”, they will get that specified email based on that property. Great! However, if they also want a pricing list for option 2, that email does not send. So if they want a pricing list for option 1 and option 2, they will only recieve one email. I have turned off double opt, and i have also checked out the box that says “skip recently emailed profiles”. I believe the problem is that customers thats already in a list dont receive another email when submitting the form. The segment change when they submit, but no emails are sent.Any help would be great! Have a nice day. Erik

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E
Contributor I
7 months ago
M
Contributor I
Matthew_HarperContributor I
asked in Campaigns and Flows
Abandoned Cart Flow sending Incorrectly

I am having an issue with the abandoned cart flow and can’t figure out what is going on. The abandoned cart flow is 1. Double sending to a few first time customers, not all but it seems to send and then resend a few minutes later to a few and 2. It is sending to a few customers who have already purchased and taking them through the whole flow even though they should be excluded. I have had a look through a few forums on this topic and some say that there could be a sync issue, but when I check the integrations through shopify everything seems to be in order and it seems that shopify syncs in real time so this shouldn’t be a problem. I can’t see where it is going wrong. If anyone can offer support on this it would be greatly appreciated. Below is the customer activity log of two customers that have been sent the email after they have purchased. Customer 1 was not a repeat purchaser yet they were sent the repeat purchase email after already making the purchase. and customer 2 was sent th

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M
Contributor I
7 months ago
B
Contributor I
Birdie6564Contributor I
asked in Campaigns and Flows
Unable to set up a dynamic table for reviews

Hello! I am attempting to set up a dynamic table (images only) for reviews and can’t seem to hit on the correct entries for the following fields as the table tests as blank:Thanks so much in advance! 

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Contributor I
7 months ago
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Contributor I
HolyMoleyContributor I
asked in Campaigns and Flows
Not receiving preview email to my business email - issue started recently

Hi there! We send preview emails to our email domain and so far this hasn’t been an issue, until this month. If we send it to another domain (including gmail), we receive the email, but not when it’s sent to our own domain.(When we send out the campaign, we do receive that campaign email in our email domain).As far as I can see DMARC etc has been set up correctly.. and hasn’t changed either. We set that up months ago and never had an issue until this month.Is there anything we can check to see why the preview email is not coming in?

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H
Contributor I
7 months ago
B
Contributor II
bethcoxContributor II
asked in Campaigns and Flows
Problem with dynamic product repeats and images

I’ve been building abandoned cart, checkout and browse email flows, following the instructions in:How to Insert a Dynamic Image in an Email (new editor) How to Insert a Dynamic Image in an Event-Based Flow Email (classic editor) How to Build Dynamic Blocks in a Flow Email (new editor) How to Build Dynamic Blocks in a Flow Email (classic editor) How to Build Dynamic Blocks in a Flow Email Repeating a Block Based on Dynamic DataI can get the table to repeat, and bring in the subsequent products. However, if there’s more than one item in the abandoned basket it shows the text of those products twice (i.e. if there were two products in the basket, it shows product 1, product 2, product 1, product 2). Also, for some reason I can only seem to bring in the image from the first product (‘0’) and that then repeats so it shows for the wrong items. I know it’s because the variable is wrong, but I’ve played with iterations of what I think it should be and it doesn’t work. I’ve tried:{{ event.extra

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JessFosnough
Expert Problem Solver IV
7 months ago
B
Problem Solver I
Bee BakerProblem Solver I
posted in Campaigns and Flows
Feature request - Send a preview without entering the template

Is it possible to create a send preview email in saved templates? At the moment you have to edit template, then preview, then send a test. Would be much easier if had the option here in this drop down as well.Thanks 

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A
Contributor I
7 months ago
J
Contributor IV
JaneImpelidoContributor IV
asked in Campaigns and Flows
Issue with Abandoned Checkout Flow Redirects in Klaviyo

Hello Klaviyo Community, I am currently creating an Abandoned Checkout Flow and used the pre-built flow with the "Checkout Started" trigger. When I preview and test the button on the first customer profile, it redirects me to the checkout page as expected. However, when I check the other profiles (from the 2nd onwards), the button redirects me to the home page of the website instead. Can you please help me understand why this is happening? The checkout button only works correctly for the first profile in the preview, but it fails to work for profiles 2-10.You can try it in the pre-built flow of Klaviyo to see if we are encountering the same issue. Thank you in advance for your assistance!

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In the Inbox
Partner - Platinum
7 months ago
A
Problem Solver I
Arif AstoriProblem Solver I
posted in Campaigns and Flows
Replace one email to another email in flow

Hello,In my workflow, I need to send two emails: the first is a reminder email to the recipient, and once that is sent, a second email should be sent to the organizer at a different email address. How can I achieve this?Thank you. 

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Partner
7 months ago
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Contributor III
PezContributor III
asked in Campaigns and Flows
Is there a way to exclude SEED list from Smart Sending Email option?

Hi everyone, We send out numerous emails to various segments daily, but we want to make sure our seed list receives all of them. Is there a way to activate Smart Sending while excluding our seed list from the skip settings? Thanks, Pez

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eCom2Win_Agency
Problem Solver IV
7 months ago
K
Contributor II
killerscriptContributor II
asked in Campaigns and Flows
Signup and get Free PDF products with the same Email address

Hi, I’m new here :)I need help with the app. I have an online store offering 5 free PDF products. I want a signup form on each product page so visitors can enter their email and get the PDF via email.The problem is, if a visitor subscribes once and gets a PDF, they can't get another PDF with the same email from a different product page.How can I set it up so visitors can use the same email to get different PDFs from different product pages?

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K
Contributor II
7 months ago
S
Contributor I
stephanie_bloomdollarContributor I
asked in Campaigns and Flows
Added to Cart Flow (ATC metric) pricing event

HeyOne of my ATC flows is pulling across the pricing as per below - I copied the event (highlighted where the cursor is hovering) does anyone know why it’s appearing like this? Price: <span class=money>240.00 AED</span> Thanks so much

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Murray Finlayson
Contributor IV
7 months ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Campaigns and Flows
Shopify product description shows with HTML tags

Hi guys, I am setting up a back in stock flow and was wondering how I could add the product description. I am using the following code, which pulls the description dynamically from the catalogue.{% catalog event.VariantId integration='shopify' %}{{ catalog_item.description }}{% endcatalog %}However, the description includes HTML tags (see Screenshot). What do I have to do, to remove them? ThanksHendrik

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In the Inbox
Partner - Platinum
7 months ago
C
Contributor I
CaitoContributor I
asked in Campaigns and Flows
Spell Check Suggestions for EDM Copywriting (Grammarly Chrome Extension not Working)

I’ve been using the Grammarly google chrome browser extension for spell checking my klaviyo content. As of a few weeks ago, its has stopped working for some reason. I assume it is to do with the editor changes. Just wondering what everyone else is using for spell check when they are working within Klaviyo’s editors/any suggestions to try fixing this? Thanks.

865
AlexandraPalau
Partner - Silver
7 months ago
V
Contributor I
valeria1802Contributor I
asked in Campaigns and Flows
Nurturing sequence with marketing resources. How to make sure they don't start at the same time?

Hello, I have different guides that clients can download, and each guide has its own flow. How can I configure the flows so that clients receive the guides they download but that the flows do not start at the same time? If someone signs up for two lists, they can complete one flow first, and the next one starts when the current one is finished.

775
bluesnapper
Partner
7 months ago
S
Contributor I
simpliPetsContributor I
asked in Campaigns and Flows
Help Needed: Setting Up a Dynamic Prelaunch Email Flow

Hi everyone,I'm starting an ecommerce pet business soon. We'll be launching our Coming Soon page soon, and I'm working on setting up a prelaunch email flow. I want to make sure that subscribers who join at different times still get a relevant and engaging experience.Here's what I have so far:Trigger: When someone is added to All Subscribers Welcome & 25% Discount email Wait 3 days: Brand Story email Wait 5 days: Product Education email Wait 7 days: FAQ emailThe issue I'm facing is that this setup is very linear and assumes subscribers join at the beginning of the prelaunch period. If someone joins part way through or with just a week left, they won't receive the emails in a timely manner.I’m wondering what the best way to go about this would be? Any help would be greatly appreciated.Thanks so much,Brian

361
AlexandraPalau
Partner - Silver
7 months ago
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